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You know when you go on a trip with friends and you decide to divide up the things to bring? You’re in charge of bringing beverages, another person bringing games, and someone else bringing snacks. Like that.
You and your friends tell that person which snacks you would like. When you’re all together on the trip, you break into the snacks only to see that the one you requested is nowhere to be found.
You ask your friend if they brought your snack, but they say, “I’m sorry, I didn’t make a checklist and I forgot it.”
You’re devastated. You wanted that snack.
And all because your friend didn’t make a checklist.
Now, that example is a little dramatic (and totally not based on real-life experiences). Nevertheless, checklists are important.
Forgetting snacks is one thing, but that sort of disorganization can cause a lot more disruption in the workplace. Business processes need checklists to function properly.
In this post, we’ll dive into how to make the best possible process checklists to keep workflows running smoothly. We’ll cover:
In order to define what a process checklist is, we must first define “process.”
“Process” can be a bit of a broad term, so for our purposes, we will be thinking of it from a business perspective. A business process is a set of recurring tasks an organization needs to do in order to achieve a common desired outcome.
Processes can be things like onboarding new employees and customers, filing a customer complaint, or writing a blog post 👀. The common thread between all of these processes is that they follow the same steps every time.
Which is where the checklist part comes in. When you have a recurring process, checklists are a useful tool to have because it ensures no step is forgotten.
Thankfully, it’s pretty simple. Just follow these five steps:
Start with the basics. You can’t exactly make a process checklist if you don’t which process you’re going to make it for, you know?
So start by making a list of all the processes you want a checklist for. But for this example, let’s say you’re making a process checklist for employee onboarding.
Write out all the steps that go into the onboarding process. You don’t need to go into all the details of each task in the process. You’re just creating a skeleton, a template. It should look something like:
You get the idea. Just get all the steps written out and double-check to ensure you didn’t miss anything.
Now you can add details to each of the steps. Put in whatever explanations each step needs, additional reminders, anything.
This could include something like reminding the checklist user which tax forms the new hire needs to fill out. Adding details like this helps give context to the tasks in the process checklist and ensures everything is done thoroughly.
This is the fun part! Process checklist software comes with all types of special features to customize your checklists.
These are often things such as:
And lots of others. Make your checklist fancy! You deserve it.
Finally, make sure you test it out before you implement it. Give it to a couple of people to work through first. They can let you know if everything works, if anything is confusing, if you’ve forgotten to add something, or if anything is unclear.
I can attest first-hand that getting feedback from colleagues on process checklists is invaluable.
Once it’s been tested a few times, you can start using it!
Using process checklists comes with several benefits. Keeping things organized is one of the bigger ones, but that’s not the only value they offer.
Really, I can’t think of a single reason why you wouldn’t use a process checklist. Without them, a company would just be like the Wild West. No regulation, just chaos. Makes me shiver.
Not everyone realizes all they can do with a process checklist. Being in the checklist business ourselves, we see it all the time.
Customers come to us after they’ve been relying on other methods for checklists, like Microsoft Word.
And, please, if you are currently using Word for your process checklists, I beg you to stop. Microsoft Word just can’t do what process checklist software can.
With Word, you can’t store multiple files in one place in a way that stays organized. You can’t assign tasks to different team members to make the checklist more dynamic. Additionally, it’s impossible to set approvals, automate processes, or really add any useful features.
Beyond Word, we often see people with process checklists that are way too simple. Ironically, simple checklists can actually overcomplicate processes. Let’s say a particular task needs to be approved by someone in leadership, and they are sent the task with the checklist via email. That’s all fine and good, but the email gets lost and leadership doesn’t see it. You are now responsible for sending reminders until the task is completed.
It’s not the end of the world, sure, but it adds unnecessary time to the process and disrupts the workflow. Wouldn’t it be easier to use software that automatically sends notifications straight to Slack? And wouldn’t it be even easier if the checklist had dynamic due dates that reminded people when they had tasks due soon?
I think so. But what do I know? I just work at a checklist company.
To make sure you get the most out of your process checklists, follow the best practices listed below.
Each task should start with a verb. Language matters and making each task clearly actionable makes it clear what needs to be accomplished.
One common pitfall with process checklists is that people don’t follow them correctly or misinterpret instructions. When that happens, it creates a headache for everyone and can waste time.
At Process Street, we are very intentional about how we write out tasks when we create checklists. You could even call us sticklers because any task that isn’t clearly actionable can ruin a whole workflow.
So be clear and use those verbs when writing your tasks.
Now if you’ve been picturing a piece of paper every time I say “checklist,” I’m going to need you to stop it. Right now. You’re better than that. You have to think bigger!
Paper is the worst thing you can use to make process checklists. Sure, it’s satisfying to take a pen and cross things off a list, but save that for your personal daily to-do list.
When it comes to business processes, you run the risk of misplacing papers, not being able to read someone’s handwriting, and really just making everything very disorganized.
What you can, and should, use is process checklist software. It’s the answer to all your problems.
Process checklist software is the one-stop shop for managing processes. You will have the ability to:
Microsoft Word and paper can’t do all of that. Process Street can, though. Our checklists include all of the features above and more. Our software also gives you user-control access for security compliance and features analytics and reporting, so you can track processes over time to see how well they’re working. We even have tons of pre-made templates that are all at your disposal.
Lastly, you should be automating as much of your process checklists as possible. Automation makes working through process checklists faster and easier. Things you can automate include:
The only downside to automating process checklists is setting up the automation itself. If you’re not the most tech-savvy person (like myself), it may take some time. But that time spent is an investment because you will be saving yourself and everybody else time down the line. Don’t shy away from automation. It’s awesome!