25% of employees are at risk of leaving their job this month due to unhappiness at work. 

Not taking into consideration the financial, labor, and time resources required to replace a single employee, what would it cost to lose 1/4th of your workforce right now?

How quickly could you replace them?

More importantly: How quickly could you replace their unique knowledge and skills?

Probably not before the next 25% walked out the door. 

Sure, this is all a bit hyperbolic. That 25% is spread across companies and industries but it drives the point home.

Replacing even one employee isn’t cheap, quick, or easy. To rephrase my previous question: How many employees can you afford to lose per month?

No worries. Process Street has you covered. This post will go over everything you need to know (plus a few free templates) to keep those flight-risk employees grounded:

• What creates flight-risk employees?
• How to identify an at-risk employee
• 5 ways to keep flight-risk employees on board
• Parting is such sweet sorrow

Employee churn costs about $60,000 per employee, without taking into consideration the indirect costs such as lost business, lower morale, lost productivity, and the time and resources spent on candidate selection before hiring someone.

As a manager, preventing that from happening should be one of your top priorities. You can’t have a productive, successful team if you’re always training new members. 

This Process Street post will cover why churn happens — specifically among Millennials and Gen Z in the post-pandemic job market — and what you can do to prevent it. 

• Are we heading towards the Great Regret?
• Employee churn: Prevention is better than a cure
• Improve recruitment & prevent churn with process automation

Let’s get started.

When thinking of the world’s most popular brands, which ones come to mind? In Forbes’ annual list of the World’s Most Valuable Brands, Apple, Google, Microsoft, Amazon, and (META) Facebook are identified as some of the top-performing companies, with earnings being a key indicator of their success.

But while revenue may be a significant proof point of industry viability, how you approach your customer experience is another metric that gauges the future prosperity of a business. And one that has an equally significant say in how your business fares in the future.  

In Aircall’s report, Putting Your Customer First, we found that more than 50% of customers stopped supporting a business after a poor customer experience. This shows just how impactful a negative customer experience can be, undoing potentially years of customer loyalty in a single interaction. 

On the flip side, though, a positive customer experience can make a profound impression on people and go a long way to securing brand loyalty in an increasingly competitive marketplace.

Either way, customer experience and going all out to impress your audience is one area you cannot afford to neglect. 

To make sure your strategy is as impactful as possible, this Process Street post will cover these five tried-and-tested ways to improve your customer experience below: 

• Be responsive to customer needs
• Provide multiple communication channels
• Follow up with your customers
• Value customer insights – good & bad
• Promote customer testimonials
• Perfecting your customer-first strategy

Jenna Bunnell is the Senior Manager for Content Marketing at Dialpad, an AI-incorporated cloud-hosted unified communications and call center IVR systems that provide valuable call details for business owners and sales representatives. She is driven and passionate about communicating a brand’s design sensibility and visualizing how content can be presented in creative and comprehensive ways. Find her on LinkedIn.

Personal user manuals are indispensable tools when it comes to working with new employees and perfecting your new employee onboarding process.

They are written guides that explain to others how best to work with you. They can either be targeted towards people working under you or people working with you.

Personal user manuals are full of information for other employees. They promote team collaboration by making others aware of your personal working style, and allowing them to work best with this.

They’re simple to write and maintain, and their purpose is to help you avoid giving multiple inductions to various new employees.

Having a written document is also useful as it’s information that your employees can come back to time and again—as opposed to a spoken induction when things can be easily forgotten.

If you’re working in a team that extends across multiple countries, there’s no need to plan multiple inductions to fit into everyone’s schedule. A personal user manual can be used instead, saving time, and allowing effective collaboration regardless of different time zones.

You may well be wondering: How on Earth do I get started with such an undertaking? Well, here are some steps you can take to create and maintain a solid personal user manual.

This post for Process Street will outline the 10 focus areas to include in your personal user manual:

• Choose a format for your personal user manual
• Personal user manual 101: Introduce yourself
• Outline your expectations of your team as a manager
• How to work with me: The essentials
• Scheduling: When are you accessible?
• What’s your working style?
• Troubleshooting your new manager
• Your user manual isn’t all about you
• Conflict resolution and you: Everything you need to know
• Personal user manual: The next iteration
• Check that your personal user manual works

Off we go!
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Kevin Payne is a content marketing consultant at Leadhackrs that helps software companies build marketing funnels and implement content marketing campaigns to increase their inbound leads.

2020 shook up the whole notion of work/life balance – not to mention what it actually meant to “work from home”. What had previously been a luxury available in only a few industries suddenly became a health and safety requirement for nearly the entire global population.

In a post-COVID world, however, not everyone has been eager to jump straight back into the office. While employees enjoyed the freedom and flexibility their WFH setups allowed (minus the interruptions of pets, children, and partners), employers also appreciated the benefits of lower maintenance costs and a bit more flexibility in their own lives as well.

In the early days of lockdown, the question on everyone’s mind was: When will we go back to work? After lockdown, the question has become: How do we want to work?

This Process Street post will look at that, and cover the following areas:

• Why are hybrid teams the future?
• Steps to build and grow a hybrid team for your business
• The most vital element of creating a hybrid team

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Burkhard Berger is the founder of Novum™. You can follow him on his journey from 0 to 100,000 monthly visitors on novumhq.com. His articles include some of the best growth hacking strategies and digital scaling tactics that he has learned from his own successes and failures.

The tech startup scene is one of the most popular trends that is happening in today’s time, with almost 63,700 startups being active in the US alone in 2021. That trend is only expected to grow as many more entrepreneurs try to get an awesome piece of the pie in the world of tech.

Getting into the startup scene, however, is far from pretty. With almost little or no starting money to kick things off, it can be pretty hard to climb up the ranks to be successful.

The startup world is tough, but the ones that push through and succeed are about to get into an entirely new world of business that can possibly propel them into the following generations forward in the future with their own unique market niche to cater to and support their growth all throughout the journey to becoming full-fledged tech companies.

Now with that said and done, this Process Street post will look over the reasons why tech startups fail – and how you can succeed:

• Why startups fail
• Getting started with your startup strategy
• Keep evolving your tech startup

Let’s dive in!
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You’re an HR department of one (and a bit). You have a PEO (professional employer organization) for support, but basically, it’s just you handling the day-to-day.

The CEO says he needs a new role filled ASAP with a list of qualifications. Filling the role will be a challenge, sure – but it’s not the main problem.

How are you going to get this new hire up-to-speed thoroughly in as short a time as possible when you don’t have any sort of standardized structure for doing that?

Simple: Build one.

Easy for me to say, right? It’s my job to build processes; I do it all the time. And that’s true. At Process Street, we do build processes all the time. Sometimes just for the heck of it. You might even say we’re pretty darn good at it.

This means – that’s right – we’ve already built the process you need. You can thank us later. Meanwhile, check out the rest of the post and exactly how you can optimize your onboarding so everyone has a good experience:

• A cautionary tale of one company’s onboarding woes
• Be the HR they need…
• Employee onboarding: Everything’s impossible until somebody does it
• For once, I’m stuck without a punchline

To the process mobile!
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Since 2015, Nahla Davies has been working with enterprise clients around the world developing RegTech protocols and best practices. She’s also worked with both enterprise and sovereign governments as a key contributor for notable public projects like DCOM.

If the pandemic has shown the world anything, it’s that business professionals and, specifically, marketers can still meaningfully engage customers in an increasingly digital world. It’s undoubtedly challenging for marketers to continue providing a seamless customer experience across different digital channels such as social media.

Thankfully, though, factors such as artificial intelligence (AI) and data analytics can make multi-channel customer experiences engaging across the entire customer journey — from product consideration all the way to purchase.

Businesses have proven themselves both capable and willing to remain adaptable amidst the tumultuous COVID pandemic in order to understand business problems and subsequent opportunities. The process of actually understanding these problems and opportunities, however, isn’t exactly straightforward.

Analytics, data, and artificial intelligence have the potential to enrich marketers’ understanding of their customers’ experiences in order to deliver meaningful, relevant experiences in the future. To that end, let’s quickly take a look at how data and analytics can be invaluable for marketers interested in enhancing the complete customer journey that they provide across different digital channels.

• Tailored strategies enhance customer experiences
• Analytics and data-driven personalization
• Automation increases time for customer interaction
• Chatbots are becoming more useful than ever to customers
• AI & data analytics: The trend that keeps growing

Let’s jump in!
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Creating workflows with Process Street is as quick and easy as 1-2-3. To prove it here are five tips to help you create your first workflow:

• Pages: The peanut butter to your workflows
• Pick a simple, repeatable workflow
• Complete your task list first
• Use form fields to capture information
• Assign your team members
• Connect your favorite apps in one place

Let’s get started!
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Joanne Camarce is a digital marketer focused on growing and strategizing B2B marketing and PR efforts. She loves slaying outreach campaigns and connecting with brands like G2, Wordstream, Process Street, and more. When she’s not wearing her marketing hat, you’ll find Joanne lost in the world of Japanese music and art, or just being a dog mom.

From increased employee autonomy to the transformation of offices into meeting hubs, the world of work has experienced a fundamental shift in how things are done. As data and tech innovations continue to morph the future of hybrid work for startups, that change will keep moving.

And that’s a good thing.

None of us knew exactly how much change the pandemic would bring, and some of that change has been frustrating, difficult, and not exactly ideal. Some of it, though, has been very necessary. Some of that change has even been a bit brilliant and revolutionized workplace accessibility in ways many employees have only dreamt of.

We’re talking about change that has made the startup world more efficient, strategic, and, heck – more human.

So how exactly do data and tech continue to impact the future of hybrid work for startups? Let’s find out.

In this post for Process Street, I’ll cover the primary impact hybrid has had so far – and what companies can expect going forward:

• The future of hybrid work & data security
• Rethinking the hybrid workspace
• Hybrid work & money matters
• Using automation & consolidation to ease the hybrid transition
• Nurturing culture & well-being for hybrid workers

Let’s get to work!
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