Human Resources – Process Street

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How to Get, Process, and Act on Employee Feedback

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Saying “employee feedback” conjures images of awkward conversations with managers and meaningless buzzwords during performance reviews, but it doesn’t have to be that way.

Feedback cycles shouldn’t try to force comments out of your team, but instead support them and let them know when and where they can raise any issues they encounter.

Doing this lets you see the flaws in your business and figure out how to take action in order to improve it for everyone involved.

It’s also a great way to get a second opinion on issue that you have lost all context on. Veteran and new employee alike offer vital second opinions and can really help to highlight where your processes are weakest, and that’s not even mentioning other benefits such as helping to make your employees feel valued.

69% of employees say they would work harder if they felt their efforts were being better recognized” – Lindsay Kolowich11 Eye-Opening Statistics on the Importance of Employee Feedback

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Inside the Recruitment Processes of 3 Tech Giants (and How to Improve Yours!)

recruitment process google facebook spacex headerOne of the key strengths of top companies is the employees inside them.

Who they hire and how they hire them helps determine employee attainment, employee satisfaction, employee accountability, and employee turnover.

Small changes to recruiting processes can have a surprisingly large impact on the day to day life of a company. According to the Glassdoor Economic Research (2015) report, a 10% harder interview process is associated with a 2.6% higher employee satisfaction later on.

Loads of our clients use Process Street for managing their recruitment processes and we know all too well how important it is to get that process right.

That’s why we’re going to explore how 3 top tech giants manage their recruitment and see what gold standard techniques we can pass on to you. We’ll explore:

  • The three stage process Google use to make new hires
  • How Facebook hire Builders not just regular folk
  • What SpaceX do to hire the best of the best

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12 HR Management Tips to Run an Effective Business (and Prevent Total Chaos)

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Effective human resources management prevents company-wide anarchy.

From solving internal disputes, to presenting a united front to customers, to just plain abiding by the law, HR is a vital discipline which is all too often generalized and pushed out of mind.

That’s why today I’ll be going through 12 HR management tips to help you keep your employees engaged and your company running smoothly. From the utter basics such as being open to hearing feedback on techniques like using social media to grow your network, keep reading to learn everything you need to know to avoid being another Michael Scott.

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8 Critical Change Management Models to Evolve and Survive

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For your business to survive it will need to evolve. For it to evolve, you need to make changes. Without a change management model, the success of those changes is up to nothing more than hope and dumb luck.

British Airways didn’t successfully overhaul their entire organization by making changes and crossing their fingers – they had a model and strategy to follow.

Before King began announcing layoffs, he explained his reasons… to prepare them for the upcoming change. Without his transparency, British Airways could have experienced employee backlash and negative press around all the layoffs.” – Laura Troyani3 Examples of Organizational Change Done Right

A model which paved the way for them earning $284 million in profit (the highest in its industry) within ten years of the changes.

I’ve already gone over how to form your own change management strategy, so today I’ll break down the change management models you can use to do the same for your business.

change management models - british airways
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How to Make a Change Management Strategy (and Defuse the Growth Time Bomb)

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As a business you need to be constantly evolving in order to survive and grow. At first you can oversee everything yourself, keeping tabs on everyone to make sure everything’s up to date and running as intended. Then you grow, and suddenly you don’t have time to monitor those changes. For all you know everyone could be saying “yeah, I did that yesterday”, but be cutting corners left and right.

That’s where having a change management strategy will save you.

By analyzing the changes you want to make and seeing how the rest of your company is affected, you can prepare your teams in advance and help guide them through the transition until the new method becomes routine. Whether you’re changing software, updating technology, hiring new staff, or starting a new projecteverything can benefit from a solid change management strategy.

change management strategy - looney tunes bomb

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How to Create an Operations Manual for Your Business (and Avoid Nuclear War)

Having an operations manual may not be glamorous, but preventing the disasters caused by human error and bad processes can save your business and even (in extreme circumstances) millions of lives.

If you’ve ever seen Dr. Strangelove, you’ll know it’s ridiculous. You’ve got a mad scientist, a cowboy pilot riding a bomb as it falls, and a nuclear holocaust brought about by a series of overblown human (and mechanical) errors.

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Yet, despite being criticized as unrealistic, at the time it was entirely possible for human error to cause a Third World War. Hell, human error has already caused the worst nuclear accident to date.

A perfect storm of 6 human errors — culminating with staff thinking it was ok to turn off the emergency cooling system — caused the Chernobyl disaster, costing an inflation-adjusted $720 billion, 30 deaths and an extreme amount of unsafe radiation.” – Ben Brandall, How Processes Protect Your Business From Crashing and Burning

The truth is, the only way to prevent such errors is to document workflows and processes, and the only way to make sure your employees know what they have to do, how to do it, and have the resources to do it is to create your own operations manual.

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How to Create the Organizational Chart You Know Your Business Needs

Is your team confused about responsibility, hierarchy, or who reports to who?

Do you have a clear idea of where there’s room to give a promotion, or which department could do with more hires?

You need to make an organizational chart for your business, no matter what size your company is because it ensures your company can scale consistently with a clear view of its structure. It’s just as important as solid processes because it’s the single source of truth for the architecture of your business.

In this article, I’m going to show you how to create organizational charts using simple free tools, or powerful paid alternatives.

You’ll learn:

  • The definition and components of an organizational chart
  • The hidden benefits of organizational charts, and why they’re not just a formality
  • Creating a cloud-based organizational chart in Google Sheets that you can automate
  • How to use templates to create a simple org chart in Word, PowerPoint, Excel, and dedicated diagram tools
  • How to use different types of charts for alternative organizational structures, like matrix and flat

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How to Write a Brilliant Job Description (2 Templates & 12 Examples)

Do you know how long a prospective candidate will spend reading your job ad?

Six seconds.

With more than three billion job listings online at any given moment, standing out from the crowd might mean the difference between finding the greatest team member possible or having to settle for the best of a bad bunch.

Data from 2015 suggests that 100 million startups are launched annually. And, as the number of competitors rockets up, the pool of available talent is diluted, leaving you with less choice.

The solution?

A clear and compelling job description. It’s more complex than it first seems, but in this article I’ll be sure to make it easy.

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