All posts in Human Resources

Workflow Optimization: The Ultimate Guide to Process Improvement

McDonald’s is the master of workflow optimization.

They sell 2.36 billion hamburgers annually. While at college, I estimate I made at least 200,000 when I worked for them. Every one of those burgers was a process involving many tasks. In the kitchen, we had lots of processes. They were difficult to forget, and I’d often wake up shouting, “How many nuggets do you want?!”

McDonald’s processes are continually improved and optimized to be smoother and more efficient. I once discovered a technical – yet easy – process that saved me a lot of work. What was it? At the end of the article, I’ll tell you how I used a 5 step process to complete it.

In the meantime, let’s look at how Process Street can help optimize your workflows. To use workflow optimization, you need to know:

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Effective Employee Onboarding: Insights from HR Expert Leigh Henderson

effective employee onboarding

Imagine transforming the often-daunting world of employee onboarding into an engaging, human-centric experience.

This is exactly what we delve into on the latest episode of the Employee Onboarding Podcast. Host Erin Rice, our resident people and operations star at Process Street, sits down with the trailblazing Leigh Elena Henderson. With over 20 years under her belt in corporate America, Leigh brings a whirlwind of HR insights and innovations.

Are you eager to discover the secret sauce to effective onboarding? Craving real-life stories from the HR frontlines? Or maybe you’re just keen to hear how a seasoned HR expert is reshaping the narrative of employee integration.

Either way, buckle up for an episode that’s set to revolutionize your perspective on welcoming new talent.

  • Podcast Introduction: Meet Leigh Elena Henderson, a seasoned HR expert.
  • HR Innovator Spotlight: Leigh’s journey with HR Manifesto LLC.
  • Icebreaker Moment: A light-hearted discussion on laundry habits.
  • Personal Experiences in HR: Leigh’s professional journey and passion.
  • Onboarding Experiences: Insights into effective & challenging onboarding processes.
  • First Week Priorities: The importance of connectivity in new hire integration.
  • Employee Engagement Strategies: Empowering new hires for success.
  • Remote Onboarding: Addressing the complexities and solutions.
  • AI in Onboarding: Exploring the potential impact of technology.
  • Organizational Fit and Culture: Leigh’s approach to hiring and cultural integration.
  • HR Besties Podcast: Introducing Leigh’s new HR-focused podcast.

Listen below, or read on for the full transcript.

You can listen on AppleSpotifyGooglePodchaserPodcast AddictDeezer, & all your favorite podcast platforms!

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Podcast: How to Welcome & Integrate New Hires (From Personal Experience)

how to welcome and integrate new hires

In the latest episode of Process Street’s Employee Onboarding Podcast, we’re diving deep into the fascinating world of employee onboarding, guided by the insights of Vicki Ulinici, a seasoned HR enthusiast and career coach. 

Hosted by Erin Rice from Process Street, we’ll explore a myriad of strategies and best practices that are reshaping how companies welcome and integrate new hires. 

From discussing the evolving landscape of onboarding to understanding the importance of pre-boarding, this episode is a treasure trove of knowledge for HR professionals and business leaders alike.

Join us as we unpack the key takeaways from this enlightening conversation. Here’s a brief overview of the topics covered:

  • Introduction to the Podcast and Guests: Erin Rice sets the stage for a comprehensive discussion on onboarding with Vicki Ulinici, highlighting her rich experience in HR.
  • Ice Breaker and Personal Interests: A light-hearted start with Vicki sharing her recent reading interests, providing a personal touch to the conversation.
  • Deep Dive into Employee Onboarding: Vicki discusses her current role and her approach to various HR processes, focusing on employee engagement and satisfaction.
  • Personal Onboarding Experience: Insights into Vicki’s memorable onboarding experience at her current company, emphasizing the tailored approach and support she received.
  • Exploring Pre-boarding and its Impact on Onboarding: The significance of pre-boarding activities and how they contribute to a successful onboarding process.
  • Ensuring Success in Early Onboarding: Tips and strategies for new hires to navigate their initial onboarding phase successfully.
  • Onboarding in Various Working Arrangements: Discussing how Vicki’s company adapts onboarding for hybrid, remote, and in-person work settings.
  • The Future of Onboarding and Closing Thoughts: Vicki shares her vision for the future of onboarding, focusing on gamification, cross-departmental involvement, and the integration of AI tools.

You can listen on Apple, Spotify, Google, Podchaser, Podcast Addict, Deezer, & all your favorite podcast platforms!

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Employee Spotlight: Ellie Mahoney (Product Manager)

employee spotlight ellie mahoney product manager

Careers can typically take many unexpected turns in the tech industry. We’ve seen this time and time again at Process Street. One person who embodies this concept of career growth and transformation is Ellie Mahoney

Being the link between customer needs and product development, Ellie’s role as Product Manager is a testament to Process Street’s commitment to empower top talent to evolve and thrive. 

Her career transition in Process Street has made her a vibrant and dynamic force to be reckoned with. Ellie’s entire career path has travelled through many different industries, and she’s taken on more challenging roles than I have fingers – which is exactly how she likes it. 

We’re taking a look at how Ellie’s diverse career path and skillset trickles into the work she does here at Process Street. 

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Podcast: Onboarding Best Practices from a Digital Nomad CEO

digital onboarding best practices

Ever wondered if your new hire’s first ‘hello’ could be from a chatbot? Or if that glowing quarterly review could someday be delivered by an AI?

Tune in to our latest episode of Process Street’s Employee Onboarding Podcast, where Erin and Max Sher pull back the curtain on the future of employee onboarding, training, and those all-important ‘wow’ moments.

Discover why some traditions are worth keeping and where technology could step in to elevate the experience!

This episode covers:

  • Sher Agency structure & dynamics (as a globally distributed web design team)
  • How Max scaled up from a solo entrepreneur to a global team
  • How to improve digital onboarding efficiency
  • Important lessons Max learned about digital onboarding
  • How culture plays into good onboarding (especially remote)
  • The quest for the employee “wow” moment
  • Thoughts on the future of employee onboarding (including the role of AI)

You can listen on AppleSpotifyGooglePodchaserPodcast AddictDeezer, & all your favorite podcast platforms!

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Employee Spotlight: Brenda Chan (Customer Support Level 2)

In this Spotlight Series blog, we learn all about Brenda Chan, currently working at Customer Support Level 2 as part of the Customer Success team.

Brenda has been at Process Street for over two years and is the epitome of a process pro! Her love for processes is evident in everything she does, and she enjoys testing and improving processes daily.

Brenda is not only a foodie with a passion for TV and film but has been learning Spanish for nearly a year.

We’re fortunate to have her as part of our team, where her expertise and enthusiasm continue to shine, making our customer support experience top-notch.

Keep reading to learn more about Brenda!

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Podcast: The ‘Wow’ Factor: Rethinking Employee Onboarding & Retention

wow factor employee onboarding

In a world where employees are increasingly treated as mere cogs in a machine, new approaches to onboarding can provide a much-needed breath of fresh air, and help to unlock the potential to transform the way companies view and treat their workforce.

In this episode of Process Street’s Employee Onboarding Podcast, we’ve got a riveting conversation between Erica Gordon Roberts and our host Erin Rice, who discuss a unique onboarding strategy that doesn’t just tick the boxes but also establishes a deep-rooted emotional connection with new hires.

We’ll delve into:

  • The Importance of Buddy Programs
    • How different companies implement it
    • The unique approach to pairing ‘opposite’ employees
  • The Role of Intentional Pairing
    • Criteria for pairing, including different offices, roles, and personality traits
    • The objective of fostering diverse perspectives and inclusivity
  • The “Wow Factor” in Onboarding
    • Personalizing the onboarding experience through gifts
    • The process of gathering personal information to tailor the experience
  • Impact on Employee Retention
    • The link between personalized onboarding and longer tenure
    • How even those who leave become brand ambassadors
  • Company Culture and Onboarding
    • The influence of these practices on overall corporate culture
    • Real-life examples of the types of gifts given
  • Emotional Connection and Employee Loyalty
    • How small gestures can create a long-lasting emotional bond
    • Examples of the kinds of emotional connections made
  • Positive Experiences Upon Leaving a Company
    • The concept of turning even departing employees into brand ambassadors
    • Celebrating employees’ new opportunities

Join us as we explore the psychological underpinnings of this approach and its profound impact on employee retention and company culture. Discover why it’s the small, thoughtful gestures that can make the biggest difference, turning what could have been a forgettable start into an inspiring journey that employees will treasure for years to come.

You can listen on AppleSpotifyGooglePodchaserPodcast AddictDeezer, & all your favorite podcast platforms!

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Digital Employee Engagement Unplugged (How to Build Remote Culture & Trust)

digital employee engagement

Want to take your onboarding to the next level? You’re in for a treat with our latest podcast featuring Erin and Wristy, who dive into some game-changing approaches to humanizing the workplace and leveling up your team culture.

If you’re an HR pro, team leader, or just a culture-curious individual, this one’s for you.

Here’s what we’ll unpack:

  • “Culture Add” vs. “Culture Fit”: What’s the Real Deal?
  • The Power of a Team Charter: Saying Goodbye to Lengthy Presentations
  • Q&A Rounds: A Safe Space to Ask Anything
  • Buddy System & Mentorship: Two Sides of the Same Coin?
  • Creating “Wow” Moments in Onboarding
  • Ownership & Accountability: Why Your Employees Will Stick Around

So, if you’re ready to get some actionable insights straight from the experts, read on!

You can listen on AppleSpotifyGooglePodchaserPodcast AddictDeezer, & all your favorite podcast platforms!

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Podcast #12: Secrets of Globally Distributed Onboarding (Justine Van den Mooter)

globally distributed onboarding

In this podcast episode, we interview Justine Van den Mooter from Qwilr about designing an effective onboarding experience.

We discuss creating a comprehensive onboarding process for all new hires, regardless of their role or location, fostering manager involvement, and providing a supportive environment for new employees.

Justine shares her experience in revamping Qwilr’s onboarding process and highlights the importance of proactive communication, personalized tasks, and maintaining excitement throughout the onboarding period. We also touch upon the challenges of onboarding in a globally distributed company.

Overall, the episode emphasizes the significance of a well-designed onboarding process in creating a positive employee experience.

You can listen on AppleSpotifyGooglePodchaserPodcast AddictDeezer, & all your favorite podcast platforms!

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Remote Work Engagement 101 (Secrets of Distributed Teamwork)

Luna Park is an online platform that connects remote teams with social games, icebreakers, and trivia that can be as short as five minutes or as long as 90.

Since the pandemic, it’s pretty clear that remote work is here to stay, and that’s something Luna Park’s COO and co-founder Arlen Marmel saw early on. Thus, he was motivated to start the company in January 2021 with Ben Anderson.

Having worked as the Head of Marketing and Distribution for Crunchyroll as well as the Director of Customer Acquisition & Retention at Hulu, Arlen is familiar with what it takes to bring people on board and retain them, whether that’s employees or customers. He’s a master at keeping people engaged.

In this episode of the Employee Onboarding Podcast from Process Street, Arlen discusses:

  • Growing a remote business during the pandemic
  • Scaling a remote international team
  • Bringing play into work and onboarding

You can listen on Apple, Spotify, Google, Podchaser, Podcast Addict, Deezer, & all your favorite podcast platforms!

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