Careers can typically take many unexpected turns in the tech industry. We’ve seen this time and time again at Process Street. One person who embodies this concept of career growth and transformation is Ellie Mahoney. 

Being the link between customer needs and product development, Ellie’s role as Product Manager is a testament to Process Street’s commitment to empower top talent to evolve and thrive. 

Her career transition in Process Street has made her a vibrant and dynamic force to be reckoned with. Ellie’s entire career path has travelled through many different industries, and she’s taken on more challenging roles than I have fingers – which is exactly how she likes it. 

We’re taking a look at how Ellie’s diverse career path and skillset trickles into the work she does here at Process Street. 

• Introducing our Product Manager: Ellie Mahoney
• Ellie’s professional life before Process Street
• From CS to Product Manager: Ellie’s career growth in Process Street
• Working at Process Street through Ellie’s eyes 

In this Spotlight Series blog, we learn all about Brenda Chan, currently working at Customer Support Level 2 as part of the Customer Success team.

Brenda has been at Process Street for over two years and is the epitome of a process pro! Her love for processes is evident in everything she does, and she enjoys testing and improving processes daily.

Brenda is not only a foodie with a passion for TV and film but has been learning Spanish for nearly a year.

We’re fortunate to have her as part of our team, where her expertise and enthusiasm continue to shine, making our customer support experience top-notch.

Keep reading to learn more about Brenda!

When it comes to exemplifying our core value of continuous improvement, our Customer Success Manager Gustavo Amaral is at the forefront. That’s why we are thrilled to feature him as the star of our new Employee Spotlight blog post!

Gustavo’s commitment to personal and professional development at Process Street and beyond exhibits a strong desire to learn, explore the world around him, and excel in his role. Being highly skilled both in workflow creation and customer service makes Gustavo the perfect asset to our company.

This edition of Employee Spotlight will shine the light on the family man, the motorcycle enthusiast, and the caring professional who sees our customer’s satisfaction as his top priority.

• Introducing Gustavo Amaral, Customer Success Manager
• Gustavo’s professional experiences prior to Process Street
• Personal growth and continuous improvement
• Gustavo’s take on working for Process Street
• Bonus questions!

At Process Street, we take great pride in our exceptional team members, and today, we’re excited to shine the spotlight on one of our remarkable leaders – Ashley Chain. 

Ashley’s journey with us began even before the pandemic struck, making her a key figure in navigating our company through challenging times. As a female leader in the tech industry, Ashley exemplifies our core value of laser focus. 

Her unwavering determination has been instrumental in fostering a people-focused company culture that encourages growth and empowers our employees to thrive.

Join us as we celebrate Ashley’s contributions and learn more about her insights, experiences, and the positive impact she continues to make on Process Street’s journey. Get to know the visionary leader who inspires us all to embrace resilience and purpose in everything we do: 

• Introducing our Director of People & Operations: Ashley Chain
• Ashley’s professional life before Process Street
• Life at Process Street from the Director of People & Operations 
• Ashley Chain: The mastermind behind Process Street’s epic company culture

As there are so many different types of recurring work happening in every part of your company, it can be difficult to keep track of what’s working and what’s not.

You can often spend too long looking for answers to questions like these:

“Which processes in the Sales team run smoothly and which take longer than they should?”

“Who in the Underwriting team completes their tasks on time and who misses their due dates?”

“Have we reduced the time it takes HR to complete the onboarding process, for new Account Executive hires in particular?”

“How many different processes is the IT Helpdesk team involved in, and how many tasks have they completed in the last 30 days?”

“How long does it take the Customer Success team to onboard a customer, and which onboarding tasks take the longest to complete?”

Wouldn’t it be useful to have a custom-made dashboard so you can get answers to these types of questions with one, quick glance?

Well, with the launch of Process Street BI Integrations, now you can.

To find out how you can export, store, visualize, and utilize all your Process Street data in the way that you want to, take five minutes to read through the following topics and find out:

• What is Process Street BI Integrations and who is it for?
• How Process Street BI Integrations work
• What benefits Process Street BI Integrations brings
• How to get Process Street BI Integrations

Let’s get started.
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For a decade, we’ve been on a mission to revolutionize recurring work. 

We’re proud to have helped teams like Salesforce, MIT, Colliers, and Hartford Healthcare streamline their business operations, and our innovation has attracted funding from renowned investors like Accel, Salesforce Ventures, and Atlassian Ventures. 

We built the world’s easiest-to-use business process management platform, accessible without engineering support. Then we made it available on Slack, Teams, iOS, and Android, empowering teams to work from anywhere with one-click approvals, quick-fill forms, and powerful automations.

Now, we’re excited to announce the next phase of our journey, the evolution of our product from a workflow management tool to an AI-powered process platform. 

Introducing Process AI, a next-gen process management platform powered by AI and ChatGPT.

P.S. We’ve just launched Process AI on Product Hunt, so feel free to support us over there!

In this blog post, we’ll look at:

• Why traditional process management is hard
• Process AI: Next-gen process management
• What Process AI can do
• The future of process management 

Are you tired of getting bogged down by tedious and repetitive tasks, such as manual data entry for intake forms or job applications? 

Do you want to collect feedback from customers but find yourself constantly chasing them for bits of information? 

Are you finding it difficult to gather attendee email addresses for an upcoming webinar?

Well, fear not!

Our Forms data collection tool will revolutionize how you collect data. Here’s how:

• If you find yourself inputting data manually, Forms will save you time.
• Struggling to collect information for a workflow? Forms will do it for you.
• Collecting data in different ways or formats? Forms will ensure workflow consistency.
• Dealing with delays due to missing or inaccurate data? Collect data upfront with Forms!

In this blog post, I’m going to dive deep into Forms and explore why they’re useful and what they can do for you.

So, grab a cup of coffee, sit back, and let’s explore the wonderful world of Forms.

Mobile Business Process Management (BPM) has become an essential aspect of the modern business world. With the increasing need for remote work and rapid decision-making, organizations require a more flexible and efficient way to manage their business processes. 

To address this need, we’ve made our leading BPM software available in the palm of your hands. Your Android phone or tablet can now access the same data inside of Process Street as your browser. But what does that really mean for you and your organization? 

• Process Street isn’t just for your laptop: Enter the Android App
• The benefits of mobile business process management
• Common use cases of mobile business process management 
• How can you get started with Process Street’s Android App?
• Effective process management has become even easier 

Let’s get into it!

Every team needs an agile process. Or two.

Maybe some teams can get by without strictly following documented processes every day, but when it comes to agile software development teams, it’s simply not an option to operate in the dark.

Since software is complex and easy to mess up, processes mean the difference between a great product and a crappy one. Without processes, software teams will spend more time squashing bugs and dealing with support headaches than they will actually developing the product…

The exact reason we created Process Street is to help businesses avoid that nightmarish cycle, and, of course, we use Process Street ourselves to help run the agile processes behind the scenes.

We use regular agile processes like:

• Daily standup meeting
• Sprint planning
• Sprint turnover
• Sprint retrospective

We also run routine QA processes like:

• GitHub pull request procedure
• Weekly WordPress maintenance
• SSL certificate renewal

And, finally, we have a set of training processes:

• Developer onboarding
• How to set up your development environment
• Pull request review failed procedure
• Pull request merge procedure

These are all regular tasks for the team, and the reason they were created was because we found they have a high margin for error.

Scroll down to find the exact processes we use.

If you want to tighten up the way your software team works, hit your sprint targets, and efficiently train new development hires, then this post will show you how. We even reveal the exact processes we use and a workflow diagram detailing the journey an issue takes from start to end.
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Process Street was born from the collaboration between two backpackers who crossed paths in Buenos Aires. While both of them contributed to its success, Vinay Patankar, the CEO, has always been in the public eye. Whereas, Cameron McKay, the other half of the dynamic duo, has remained behind the scenes, truly known only to those who work closely with him. 

Fortunately, Process Street’s Employee Spotlight series has given us the opportunity to showcase Cameron’s remarkable talents. Cameron’s story is one that inspires and motivates. He is a highly skilled and dedicated individual who works tirelessly to ensure that Process Street remains at the forefront of its industry. His contributions to the company are immeasurable, and his work ethic is second to none.

Despite his achievements, Cameron remains humble and focused on the task at hand. He is always looking for ways to improve himself and his team. His passion for technology and innovation is contagious, and it is clear that he truly cares about the success of Process Street and its employees.

Cameron McKay is a talented individual who has played an undeniably vital role in the success of Process Street. His story is one that deserves to be shared and celebrated. So, here it is from the horse’s mouth. 

• Introducing our co-founder and CTO: Cameron McKay
• Cameron’s professional world before Process Street
• Cameron: The co-founder who stays behind the screen
• Today in Process Street