Bad training equals high turnover.
In their 2020 Retention Report, Work Insitute found that the top cause - for the third year in a row - of employee attrition is lack of career development. At 20 percent, that's nearly twice the amount for work/life balance (number two reason).
Call centers are notorious for their attrition rates. With a 2019 average of 30 - 45 percent, it's well-deserved.
Call center agents need to be adept at a number of abilities, from the technical know-how to soft skills such as empathy.
The fact is: You won't get that with inexperienced agents.
To keep the best candidates, you need to give them the tools they need to succeed. Not only will you gain a reputation for valuing your employees, but you'll actually attract higher quality hires as a result.
A well-trained workforce increases morale, customer satisfaction, productivity, and performance.
Make no mistake: training is an investment. You're putting time and money into an individual you hope will deliver a first-rate performance and bring back a hefty ROI.
At Process Street, we've created this checklist to help you accomplish just that.
Trainees will be able to advance through each task, while you can easily keep track of their progress.
What is Process Street?
Process Street is super-powered checklists.
Our simple interface lets you create procedures, run processes, and integrate with 2,000+ apps to automate your recurring workflows so your employees can focus on the really important things.
With Process Street, you'll minimize human error, increase accountability, and empower your employees to complete tasks efficiently and accurately.
Ready to optimize your workflow? Let's go!