Analyze the overall persona and their journey.
Now that the journey's been completed and it has resulted in retention from your customer, it's time to analyze the overall persona and their entire journey to ensure they answers you've given are the best fit.
Look for ways to improve the persona's journey, and if additional steps or interactions could be added, use the redrafting box below to make those edits.
Persona and their journey
Field of work:
Thoughts during acknowledgment:
Steps during acknowledgment:
Interaction during acknowledgment phase:
Thoughts during engagement:
Actions during engagement:
Interaction during engagement phase:
Thoughts during adoption:
Actions during adoption:
Interaction during adoption phase:
Interaction during post-adoption:
Help during post-adoption:
Your additional notes