In this Spotlight Series blog, we learn all about Brenda Chan, currently working at Customer Support Level 2 as part of the Customer Success team.
Brenda has been at Process Street for over two years and is the epitome of a process pro! Her love for processes is evident in everything she does, and she enjoys testing and improving processes daily.
Brenda is not only a foodie with a passion for TV and film but has been learning Spanish for nearly a year.
We’re fortunate to have her as part of our team, where her expertise and enthusiasm continue to shine, making our customer support experience top-notch.
In a world where employees are increasingly treated as mere cogs in a machine, new approaches to onboarding can provide a much-needed breath of fresh air, and help to unlock the potential to transform the way companies view and treat their workforce.
In this episode of Process Street’s Employee Onboarding Podcast, we’ve got a riveting conversation between Erica Gordon Roberts and our host Erin Rice, who discuss a unique onboarding strategy that doesn’t just tick the boxes but also establishes a deep-rooted emotional connection with new hires.
We’ll delve into:
The Importance of Buddy Programs
How different companies implement it
The unique approach to pairing ‘opposite’ employees
The Role of Intentional Pairing
Criteria for pairing, including different offices, roles, and personality traits
The objective of fostering diverse perspectives and inclusivity
The “Wow Factor” in Onboarding
Personalizing the onboarding experience through gifts
The process of gathering personal information to tailor the experience
Impact on Employee Retention
The link between personalized onboarding and longer tenure
How even those who leave become brand ambassadors
Company Culture and Onboarding
The influence of these practices on overall corporate culture
Real-life examples of the types of gifts given
Emotional Connection and Employee Loyalty
How small gestures can create a long-lasting emotional bond
Examples of the kinds of emotional connections made
Positive Experiences Upon Leaving a Company
The concept of turning even departing employees into brand ambassadors
Celebrating employees’ new opportunities
Join us as we explore the psychological underpinnings of this approach and its profound impact on employee retention and company culture. Discover why it’s the small, thoughtful gestures that can make the biggest difference, turning what could have been a forgettable start into an inspiring journey that employees will treasure for years to come.
Want to take your onboarding to the next level? You’re in for a treat with our latest podcast featuring Erin and Wristy, who dive into some game-changing approaches to humanizing the workplace and leveling up your team culture.
If you’re an HR pro, team leader, or just a culture-curious individual, this one’s for you.
Here’s what we’ll unpack:
“Culture Add” vs. “Culture Fit”: What’s the Real Deal?
The Power of a Team Charter: Saying Goodbye to Lengthy Presentations
Q&A Rounds: A Safe Space to Ask Anything
Buddy System & Mentorship: Two Sides of the Same Coin?
Creating “Wow” Moments in Onboarding
Ownership & Accountability: Why Your Employees Will Stick Around
So, if you’re ready to get some actionable insights straight from the experts, read on!
In this podcast episode, we interview Justine Van den Mooter from Qwilr about designing an effective onboarding experience.
We discuss creating a comprehensive onboarding process for all new hires, regardless of their role or location, fostering manager involvement, and providing a supportive environment for new employees.
Justine shares her experience in revamping Qwilr’s onboarding process and highlights the importance of proactive communication, personalized tasks, and maintaining excitement throughout the onboarding period. We also touch upon the challenges of onboarding in a globally distributed company.
Overall, the episode emphasizes the significance of a well-designed onboarding process in creating a positive employee experience.
Luna Park is an online platform that connects remote teams with social games, icebreakers, and trivia that can be as short as five minutes or as long as 90.
Since the pandemic, it’s pretty clear that remote work is here to stay, and that’s something Luna Park’s COO and co-founder Arlen Marmel saw early on. Thus, he was motivated to start the company in January 2021 with Ben Anderson.
Having worked as the Head of Marketing and Distribution for Crunchyroll as well as the Director of Customer Acquisition & Retention at Hulu, Arlen is familiar with what it takes to bring people on board and retain them, whether that’s employees or customers. He’s a master at keeping people engaged.
Studies show that effective employee onboarding improves employee retention by 82%. And this applies to sales onboarding, as well! When considering the average cost of replacing an employee is ~$30,000, you will recognize how vital good onboarding processes are.
Despite this, 88% of organizations don’t onboard well. This is a major problem burning holes in a lot of pockets and a reason why sales onboarding is so important.
In this Process Street article, you’ll learn what sales onboarding is and the benefits good onboarding brings to a business. You will find out key skills to be identified and nurtured during the sales onboarding process before being granted access to Process Street’s Sales Onboarding Checklist for free. This checklist is uniquely designed to help you develop effective sales onboarding processes.
This article has been written to assist in the creation of a leading sales team. To do that we give you our top 11 template resources. You can click on the links below to be directed to these templates, or scroll down to find out more.
Click on the relevant subheader below to jump to the section of choice. Or, as recommended, scroll down to read all we have to say regarding sales onboarding.
Laura Florin is an expert and accomplished people leader with more than 20 years of experience in leveraging people and resources to build strong teams at every level (not to mention being very familiar with the stay interview process).
Now working for Videri, a maker of energy-efficient digital displays, Laura uses her expertise in people and compliance to manage four different onboardings in two countries.
Laura understands what it takes to not only make new hires feel welcome but also make them feel like they want to stay for a long time. We were lucky enough to sit down with her and pick her brain on all the employee onboarding best practices.
In this episode of The Employee Onboarding Podcast from Process Street, Laura discusses:
Think back to a time when you stepped into unfamiliar territory. Can you remember how intimidating it was? That’s the dilemma each new employee faces.
They need to acclimatize to a new culture, a new team, a new role, and new responsibilities. It’s daunting having to walk into an environment where everyone except you knows what they’re doing.
Mentors are responsible for offering a support base for the new hire to get settled in their role quicker. These mentors use their past experiences to offer sound guidance, helping build the new employee’s confidence and skills from the get-go.
Mentoring new employees happens during onboarding, but how can you make the most of it? In this Process Street post, I’m taking you through the mentoring program and how it can be your secret weapon to reduce new hire churn.
From hiring great-fitting talent and helping with their onboarding, to monitoring employee performance and even resolving any employee conflicts, there’s a lot of ground for HR teams to cover – and in such a short amount of time.
Imagine if there was a way for HR teams to time-save, cost-save, labor-save, and take control of their recurring tasks like never before…
Wouldn’t that be a dream?
At Process Street, we rather like turning dreams into reality. That’s why we’ve hand-picked our most effective, most useful HR processes from our extensive library and are presenting it in this ultimate HR process pack.
Think of it as your one-stop-shop for all the human resources processes you’ll ever need:
There are many work models these days, and this includes flexible work models.
Choosing the right flexible work model can be daunting – nay, terrifying, even.
There are a string of what-ifs to contend with, and the experts can’t even seem to agree on whether flexible models are more productive than traditional ones. Even employees are divided on which they prefer, so you’re uncertainty is definitely warranted.
That’s okay: With a little creativity and the tips in this Process Street post, you’ll be able to make your work-life work well.
HR processes are hard and complex.
