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50+ Powerful AI Tools For Small Business You Can’t Ignore

ai tools for small business

If you’re looking for the best AI tools for small business, you’re in the right place!

Running a small business can be challenging, but with the emergence of artificial intelligence (AI), you now have a powerful ally to overcome obstacles and achieve success.

From streamlining financial management to automating recruitment, AI tools have become indispensable assets for small businesses.

In this comprehensive list, we present 50 cutting-edge AI tools that address all the pain points faced by small businesses (don’t fear, we know them all!).

If you’re short on time, here’s a quick list of the tools sorted into categories:

50 AI tools for small business 

ai tools for small business

As a tech company, we at Process Street know what makes software tools valuable.

That’s why we’ve tried 100 old and new artificial intelligence tools for business and chose our favorites according to their best features.

Whether you’re seeking assistance with budgeting, workflow-building, or customer acquisition, this list provides a diverse array of AI tools that will revolutionize your operations and position you for long-term success.

So let’s explore how to propel your small business to new heights!

Cross-functional AI tools for small business

This category of AI-powered  tools for business features software that doesn’t necessarily fit into the other categories that we’ll cover.

Instead, these are everyday, cross-functional tools you can utilize to enhance your busines processes and massively boost your team’s productivity.

Process Street

ai tools for small business process street

Process Street official website

One of the best AI tools for small businesses, a powerful platform for creating, managing, and optimizing workflows and standard operating procedures (SOPs). With its intuitive interface and impressive features, Process Street streamlines business processes, improves productivity, and ensures consistent execution of tasks. 

Features:

  • A library of pre-made workflows that can be swiftly tailored to meet all your needs.
  • Vast automation and collaboration features.
  • Performance tracking and optimization.
  • Integrates with 1000+ business apps!
  • New AI tool alert! Process AI is a GPT-powered workflow generator that creates bespoke workflows lightning-fast.
  • No-code, easy-to-follow interface

Pros:

  • Simplifies the creation, management, and automation of workflows, making documenting and streamlining business processes effortless.
  • Automates all recurring tasks and provides task assignments, ensuring efficient and consistent execution across teams.
  • Offers performance tracking and robust optimization features, allowing businesses to identify bottlenecks, improve efficiency, and achieve better results.

Cons:

  • Limited free trial capabilities

ChatGPT

ChatGPT official website.

An advanced AI-powered chatbot developed by OpenAI. It utilizes natural language processing and machine learning algorithms to provide conversational interactions with users. ChatGPT can be integrated into various business applications and websites to enhance customer service, provide automated support, and facilitate interactive experiences. 

Features:

  • Contextual understanding and personalized responses.
  • Integration capabilities with business applications and websites.

Pros:

  • Offers human-like conversations, providing a seamless and interactive experience for users.
  • Can be used to enhance customer engagement.

Cons:

  • May produce inaccurate responses.
  • It requires a technical understanding of how to formulate prompts to achieve the desired outcome.

Bard

Bard official website 

Google Bard is a free chatbot, perfect for answering tricky questions. It can help you develop new ideas, boost productivity by prioritizing tasks, and assist with creating a marketing strategy.

Unlike ChatGPT, Google Bard can easily access information created after the year 2021.

Features:

  • Access to all information available on Google Search.
  • Able to answer questions in a comprehensive way.
  • Helps gain insight into customer behavior

Pro:

  • Easy to use, even for those not familiar with AI prompts
  • Capable of learning over time

Cons:

  • Not always accurate
  • Still in its experiential state

Claude (Anthropic’s LLM)

Claude official website

Unlike other AI chatbots, Claude is capable of processing 75,000 words of text in a single prompt. Claude can be used for a variety of tasks, including Gtext generation, language translation and content design. 

Pros:

  • Anthropic’s LLMs (large language models) are the most powerful in the world
  • Wide range of capabilities
  • Easy to use through a simple API

Cons:

  • Not free to use.
  • Not yet available in all languages.
  • Some of the features require technical expertise

Zoho Zia

Zoho Zia official website

AI assistant integrated into Zoho’s software suite. It provides businesses with key features for better data analysis and decision-making. From intuitive workflows to predictive analytics, Zoho Zia helps to optimize operations and improve outcomes. 

Features:

  • Intelligent task assignment.
  • Predictive analytics and data-driven insights.
  • Natural language processing for voice and text-based interactions.

Pros:

  • Seamless integration with Zoho’s software suite for enhanced productivity and efficiency.
  • Provides data-driven insights and predictive analytics.

Cons:

  • Limited to the Zoho software ecosystem. May require migration from existing systems.
  • Advanced features require customization.
  • Ongoing updates and training are necessary to fully leverage Zoho Zia’s capabilities.

Regie

ai tools for small business regie

Regie official website

This AI-powered video analytics platform helps to analyze and extract insights from video content. It utilizes AI algorithms to detect objects, faces, emotions, and actions within videos, providing valuable data for various applications, including security, marketing, and customer behavior analysis. 

Features:

  • Object and facial recognition.
  • Emotion and behavior analysis.
  • Video content search and indexing.

Pros:

  • Lets you extract valuable insights from video content through AI-powered analytics.
  • Provides object and facial recognition for security and identification purposes.
  • Offers emotion and behavior analysis to understand customer responses and engagement.

Cons:

  • Accuracy of video analytics may vary depending on video quality and environmental factors.
  • Limited integration with existing video systems.

(To find out how Regie helped Alister Wood, the owner of VisitUs, with operational efficiency and productivity, head over to this section: Why should you care about AI tools for small businesses?)

UiPath

UiPath official website

A leading Robotic Process Automation (RPA) software that leverages AI to automate repetitive tasks and streamline business processes. With UiPath, you will build software robots that mimic human actions, enabling them to increase efficiency, reduce errors, and free up time for more strategic work. 

Features:

  • AI-powered automation of repetitive tasks.
  • Integration with existing systems and applications.

Pros:

  • Reduces the likelihood of human errors, resulting in improved accuracy and quality.
  • Integrates with existing systems and applications.

Cons:

  • Complex processes may require additional software.

AppZen

AppZen official website

AI-based tool that automates expense report auditing. By leveraging AI and machine learning, AppZen analyzes expense data to identify policy violations, potential fraud, and errors, saving time and ensuring compliance. 

Features:

  • AI-powered expense report auditing.
  • Policy violation detection.
  • Fraud detection and risk mitigation.

Pros:

  • Automates the expense report auditing process.
  • Detects policy violations, potential fraud, and errors with high accuracy.
  • Helps mitigate financial risks.

Cons:

  • Accuracy depends on the quality and completeness of the expense data provided.

SpotIQ

SpotIQ official website

AI-driven analytics platform from ThoughtSpot. It automatically analyzes data, identifies insights, and generates data-driven narratives, allowing users to make decisions quickly. 

Features:

  • Automated data analysis and insights generation.
  • Advanced visualization and interactive dashboards.
  • Time tracking.

Pros:

  • Automates data analysis and generates insights.
  • Presents data-driven narratives in a natural language format, making it accessible to a broader audience.

Cons:

  • Complex data analysis requires technical expertise.

ChatSpot and Content Assistant from HubSpot

HubSpot official website

A very popular CRM platform that incorporates AI features to enhance lead generation, customer engagement, and marketing automation. With AI-driven capabilities, HubSpot’s new AI tools help streamline sales and marketing efforts and deliver personalized experiences to customers. 

Features:

  • Lead scoring and predictive lead generation.
  • Personalized content recommendations.
  • Marketing automation and campaign management.

Pros:

  • Streamlines lead generation and management with AI-powered lead scoring.
  • Enhances customer engagement through personalized content recommendations and targeted marketing campaigns.
  • Automates marketing processes, saving time and improving efficiency.

Cons:

  • Limited integration with existing software

Mindsay (now part of Laiye)

Mindsay official website

A customer service automation platform that utilizes AI chatbots to enhance customer support and engagement. With Mindsay, you can automate routine inquiries, provide instant responses, and deliver personalized customer experiences. 

Features:

  • AI-powered chatbots for customer support.
  • Integration with popular messaging platforms.

Pros:

  • Improves customer support by automating inquiries and providing instant responses.
  • Enhances customer experience with personalized interactions and conversations.

Cons:

  • Accuracy and effectiveness of responses may vary depending on the complexity of customer queries.

Email Content Generator from Mailchimp

MailChimp official website

Everyone knows Mailchimp, but they’ve recently launched an AI feature that allows you to optimize email campaigns and improve customer targeting. The Email Content Generator helps deliver personalized, targeted messages and drive better email marketing results. 

Features:

  • AI-powered customer segmentation and targeting.
  • Predictive recommendations for email content and timing.
  • Perfect for creating automated email marketing campaigns.

Pros:

  • Enhances email marketing effectiveness by leveraging AI to segment customers.
  • Automates email campaigns saving time and improving performance.

Cons:

  • Ongoing monitoring and updates necessary to optimize email marketing strategies.

GrammarlyGO from Grammarly

Grammarly official website

Another familiar face that has gotten the AI treatment, Grammarly’s new GrammarlyGO AI writing toolset helps businesses improve the quality and accuracy of their written content. It provides real-time grammar and spelling checks and assists in ensuring professional communication. 

Features:

  • Real-time grammar and spelling checks.
  • Style and clarity enhancements.
  • Plagiarism detection.

Pros:

  • Improves the quality of written content through real-time grammar and spelling checks.
  • Provides suggestions for clear and concise communication.
  • Helps maintain originality by detecting potential instances of plagiarism.

Cons:

  • The free plan is very limited.

Starmind

Starmind official website

AI platform that maps skills and expertise within an organization, allowing businesses to harness their employees’ knowledge. By leveraging AI-driven algorithms, Starmind enables collaboration and efficient problem-solving within the organization. 

Features:

  • AI-driven expertise mapping and knowledge discovery.
  • Collaboration and knowledge-sharing tools.
  • Intelligent search and recommendation capabilities.

Pros:

  • Leverages AI to identify and tap into employees’ expertise.
  • Provides intelligent search and recommendation capabilities for quick access to information.

Cons:

  • Adoption and engagement from employees may require additional training.

Persado

Persado official website

This platform generates the most impactful language for communications. By analyzing data and leveraging AI algorithms, Persado helps create compelling and persuasive content that resonates with your target audience. 

Features:

  • AI-generated language for communications.
  • Data-driven content optimization.
  • Emotional and cognitive language analysis.

Pros:

  • Generates persuasive language maximizing engagement and conversion rates..
  • Analyzes emotional and cognitive language to craft messages that evoke desired responses.

Cons:

  • Customization of language generation may require experimentation and fine-tuning.

Gong.io

Gong.io official website

The platform analyzes sales calls and meetings to provide insights and coaching for sales teams. Gong.io helps understand customer interactions, identify sales patterns, and optimize sales strategies by leveraging AI algorithms. 

Features:

  • AI-driven analysis of sales calls and meetings.
  • Conversation analytics and insights.
  • Coaching and performance improvement recommendations.

Pros:

  • Provides valuable insights into customer interactions, enabling businesses to understand customer needs and preferences.
  • Identifies sales patterns and trends, allowing for the optimization of sales strategies.
  • Offers coaching and performance improvement recommendations, helping sales teams enhance their skills.

Cons:

  • Integration with existing communication platforms and call recording systems may be required.

EverString

EverString official website

AI-powered predictive analytics platform designed for sales and marketing teams. EverString helps identify and target high-potential leads, improve customer segmentation, and enhance marketing campaign effectiveness. 

Features:

  • AI-driven predictive lead scoring and targeting.
  • Customer segmentation and profiling.
  • Marketing campaign optimization.

Pros:

  • Predicts and scores leads based on their likelihood to convert, enabling sales teams to focus on high-potential prospects.

Cons:

  • Integration with existing CRM systems and data sources may be difficult to achieve.

MonkeyLearn

MonkeyLearn official website

Allows to analyze and visualize texts MonkeyLearn helps extract insights, categorize information, and make data-driven decisions based on text data analysis. 

Features:

  • Text data analysis and classification.
  • Sentiment analysis and opinion mining.
  • Customizable machine learning models.

Pros:

  • Enables extraction of insights and valuable information from large volumes of text data.
  • Performs sentiment analysis and opinion mining, providing insights into customer feedback and brand reputation.

Cons:

  • Accuracy of analysis often depends on the quality and relevance of the data you provide.

Invoca

Invoca official website

Call tracking and analytics platform that makes it possible to gain valuable insights from customer phone calls. Invoca offers data-driven analytics, call attribution, and conversation analytics to optimize marketing campaigns and improve customer experiences. 

Features:

  • AI-driven call tracking and analytics.
  • Call attribution and campaign optimization.
  • Conversation analytics and insights.

Pros:

  • Tracks and analyzes customer phone calls to extract valuable insights and data.
  • Offers conversation analytics and insights, enabling you to identify patterns and opportunities for improvement.

Cons:

  • Integration with existing call tracking systems and CRM platforms may be required.

Financial management AI tools for small business

Finmark

Finmark official website

AI-based tool that takes financial planning, modeling, and forecasting to the next level. It leverages advanced algorithms to provide real-time insights, allowing finance managers to optimize cash flow management effectively. 

Features:

  • Accurate forecasting and budgeting capabilities.
  • Automated accounts payable and receivable processes.
  • Data-driven insights for informed financial decisions.

Pros:

  • Enables precise financial forecasting, minimizing cash flow gaps.
  • Provides real-time data analysis for proactive financial management.

Cons:

  • Limited customization options for specific industry requirements.
  • Pricing plans might be restrictive for small businesses with tight budgets.

Zeni

Zeni official website

An AI-powered finance manager that handles various financial tasks, including bookkeeping, tax filing, and financial reporting. It automates manual processes, saving time and reducing errors in financial management. 

Features:

  • Automated bookkeeping and reconciliation.
  • Tax planning and filing assistance.
  • Financial reporting and analytics.

Pros:

  • Simplifies financial management by automating complex tasks.
  • Saves costs by eliminating the need for a full-time accountant.

Cons:

  • Limited integrations with some accounting software.
  • Advanced features may require additional training to fully utilize.
  • May take some time to learn how to use all the features effectively. 

Chata.ai

Chata.ai official website

This AI assistant brings data analytics to the fingertips of small business owners. It understands natural language queries and provides instant insights into cash flow, forecasting, and revenue predictions.

Features:

  • Natural language processing for easy data interaction.
  • Real-time cash flow analysis.
  • Predictive analytics for revenue forecasting.

Pros:

  • Makes data analysis accessible to non-technical users.
  • Provides instant insights for quick decision-making.
  • Streamlines financial reporting and analysis processes.

Cons:

  • Occasional inaccuracies in data interpretation may occur.

Kabbage

Kabbage official website

AI-driven platform that offers small businesses access to much-needed capital. Kabbage evaluates business data to determine loan eligibility quickly, helping entrepreneurs fund their growth plans. 

Features:

  • Quick loan approvals based on real-time data analysis.
  • Flexible repayment options.
  • Simplified application process.

Pros:

  • Speeds up the loan application and approval process.
  • Provides access to capital for business growth and expansion.
  • Offers flexible repayment plans tailored to individual business needs.

Cons:

  • Interest rates might be higher compared to traditional lenders.
  • Loan limits might be lower for businesses with limited operating history.
  • Some businesses might not meet the specific eligibility criteria.

Human resource management (HRM) AI tools for small business

Hiretual

Hiretual official website

Hiretual is an AI-powered recruiting platform that helps SMBs to find the best candidates for their open positions. It uses AI to scan resumes, identify top talent, and schedule interviews.

Features:

  • Hiretual’s AI scans resumes for keywords and skills that are relevant to the open position.
  • Can automatically schedule interviews with top candidates. 
  • Provides detailed reports on the hiring process.

Pros:

  • Affordable
  • Effective at finding top talent

Cons:

  • Not as customizable as some other AI-powered recruiting platforms
  • Some features are only available with the paid plan

Lattice

Lattice official website

Lattice is an AI-powered performance management platform that helps SMBs to manage employee performance more effectively. It uses AI to collect feedback, set goals, and track progress.

Features:

  • Lattice collects feedback from employees, managers, and peers.
  • Helps employees to set goals that are aligned with the company’s goals. 
  • Tracks the progress of employees and provides personalized feedback. 

Pros:

  • Easy to use
  • Affordable
  • Effective at managing employee performance

Cons:

  • Not as customizable as some other AI-powered performance management platforms
  • Some features are only available with the paid plan

X0PA AI

X0PA AI official website

AI-powered solution that revolutionizes the recruitment process by leveraging machine learning algorithms. It automates candidate screening, shortlisting, and matching, allowing you to find and retain top talent more efficiently. 

Features:

  • Automated candidate screening and shortlisting.
  • AI-powered matching algorithms for better candidate-job fit.
  • Continuous learning to improve recruitment outcomes.

Pros:

  • Accelerates the recruitment process, saving time and resources.
  • Improves the quality of hires through enhanced candidate matching.
  • Reduces bias in the hiring process, promoting diversity and inclusion.

Cons:

  • Initial setup and integration with existing HR systems may require technical support.
  • Continuous updates and training may be needed to refine the matching algorithms.

Harver

Harver official website

AI-powered pre-employment assessment software that streamlines the candidate screening process. It utilizes AI algorithms to evaluate applicants based on skills, personality traits, and cultural fit, ensuring better hiring decisions. 

Features:

  • Tailored assessments for specific job roles.
  • Personality and culture fit evaluations.
  • Advanced analytics for data-driven candidate selection.

Pros:

  • Enhances hiring accuracy by evaluating candidates beyond resumes.
  • Reduces bias by focusing on objective assessment criteria.
  • Provides insights into candidate strengths and weaknesses.

Cons:

  • Customization options may require additional configuration and setup time.
  • Smaller businesses with fewer job roles might not fully utilize all assessment features.

Butterfly.ai

Butterfly.ai official website

AI-driven employee feedback tool that will improve work-life balance and overall employee engagement. It collects real-time feedback, analyzes sentiment, and provides actionable insights to enhance productivity and well-being. 

Features:

  • Real-time feedback collection and sentiment analysis.
  • AI-driven insights for employee engagement improvement.
  • Personalized coaching recommendations for managers.

Pros:

  • Facilitates open and continuous feedback between employees and managers.
  • Identifies areas of improvement for better work-life balance.
  • Helps managers provide personalized coaching and support to their teams.

Cons:

  • Requires consistent participation from employees to gather accurate feedback.
  • Limited customization options for specific organizational needs.

Tara.ai

Tara.ai official website

A  project management tool that automates task assignment and project tracking. It lets you optimize resource allocation, deadlines, and project workflows, ensuring efficient project execution. 

Features:

  • AI-driven task assignment and project planning.
  • Automated resource allocation and deadline management.
  • Real-time project tracking and analytics.

Pros:

  • Increases project efficiency through automated task assignment and resource allocation.
  • Provides real-time visibility into project progress.

Cons:

  • Limited scalability for larger projects or organizations with complex workflows.

myInterview

myInterview official website

A robust recruiting assistant that transforms the candidate screening and hiring process. It uses natural language processing to engage with candidates, answer their queries, and gather relevant information, freeing up your time!

Features:

  • AI chatbot for candidate engagement and screening.
  • Automated scheduling and interview coordination.
  • Data-driven candidate matching and ranking.

Pros:

  • Accelerates the candidate screening process through AI-powered automation.
  • Improves candidate experience by providing timely and personalized communication.

Cons:

  • Complex candidate queries still require human intervention for accurate responses.
  • Limited integration options with certain applicant tracking systems.

Marketing and CRM AI tools for small business

Beehiive 

Beehiive official website

Beehiive is a cloud-based CRM platform that lets you manage customer relationships, track sales pipeline, and automate marketing campaigns. It is easy to use and has a variety of features that can help businesses to improve their sales and marketing efforts.

Features:

  • Keep track of customers’ contact information, purchase history, and interactions with the business.
  • See which leads are most likely to convert into customers and identify areas where they need to improve their sales process.
  • Beehiive allows you to automate marketing campaigns.
  • Reporting and analytics.
  • Beehiive integrates with a variety of other tools, including Salesforce, HubSpot, and Mailchimp

Pros:

  • Easy to use
  • Wide range of features
  • Affordable pricing
  • Integrations with other tools
  • Mobile app
  • Good customer support

Cons:

  • Not as user-friendly as some other CRM platforms
  • Lack of some advanced features
  • Can be slow at times

Wordtune

Wordtune official website

Wordtune is an AI-powered writing assistant that can help you improve your writing style. It can suggest better word choices, correct grammar mistakes, and make your writing more concise and engaging.

Features:

  • Suggest better word choices.
  • Correct grammar mistakes.
  • Make your writing more concise and engaging.
  • Provide feedback on your writing style.
  • Share your writing with others.

Pros:

  • Easy to use.
  • Effective at improving writing style.
  • Wide range of features.

Cons:

  • Can be expensive
  • The suggestions can sometimes be too aggressive.
  • Not all writing styles are suitable for improvement.

Remini

Remini official website

Remini is an AI-powered photo enhancer that can sharpen old and blurry photos, remove noise, and restore lost details. It is a popular tool for restoring old family photos, improving the quality of low-resolution photos, and making photos look more professional.

Features:

  • Sharpen old and blurry photos
  • Remove noise
  • Restore lost details
  • Enhance the color and contrast of photos
  • Apply filters and effects to photos
  • Share photos with others

Pros:

  • Effective at improving the quality of photos.
  • Wide range of features.

Cons:

  • Can be expensive.
  • Not all photos are suitable for enhancement.
  • The results can sometimes be unnatural.

StarryAI

StarryAI official website

StarryAI is a tool that allows you to create realistic images from text descriptions. It is powered by a large database of pre-trained models, which allows it to generate images in a variety of styles. You can also customize the images to your liking by adjusting the colors, lighting, and other settings.

Features:

  • Large database of pre-trained models.
  • Generate images in different styles.
  • Customize images according to your requirements.
  • Export images as PNG or JPG files.

Pros:

  • It can generate stunningly realistic images.
  • It has a wide range of features.

Cons:

  • Sides AI can be a bit slow at times.
  • The free version of Sides AI has limited features.
  • The results can sometimes be a bit blurry.

Synthesia 

Synthesia official website

Synthesia is a tool that allows you to create animated videos with text-to-speech.

Features:

  • A large library of pre-recorded and engaging voices.
  • Customize the voices to your liking.
  • Create videos with different backgrounds and animations.

Pros:

  • Synthesia is very easy to use.
  • It can create high-quality videos quickly.
  • It has a wide range of features.

Cons:

  • The free version of Synthesia is very limited.
  • The paid plans can be expensive.
  • The videos created by Synthesia can sometimes be a bit robotic.

Writesonic

Writesonic official website

Writesonic is a text-generating AI tool that can help you write blog posts, articles, social media posts, product descriptions, and more. 

Features:

  • A large database of pre-written content that you can use as inspiration.
  • The ability to generate content in different styles and tones.
  • Customize the content to your specific needs

Pros:

  • Writesonic is very easy to use.
  • It can generate high-quality content quickly.
  • It has a wide range of features.

Cons:

  • The free version of Writesonic is very limited.
  • The paid plans can be expensive.
  • The content generated by Writesonic can sometimes be repetitive or unoriginal.

Kapiche

Kapiche official website

A powerful text analytics software that utilizes AI to understand and analyze customer feedback. It helps to gain valuable insights from customer sentiments, opinions, and reviews.

Features:

  • Sentiment analysis to understand customer emotions.
  • Topic extraction to identify key themes in feedback.
  • Advanced visualizations for data interpretation.

Pros:

  • Provides insights into customer feedback, allowing you to address pain points effectively.
  • Helps identify trends and patterns in customer behavior.

Cons:

  • Training may be needed for those unfamiliar with text analytics and language processing.
  • Limited language support for languages other than English.

Optimizely

Optimizely official website

AI-driven platform that lets you experiment and personalize websites and user experiences. It helps optimize website performance, increase conversions, and deliver tailored experiences to improve customer satisfaction and engagement. 

Features:

  • A/B testing to experiment with different website variations.
  • Personalization capabilities for targeted user experiences.
  • AI-driven recommendations for optimization.

Pros:

  • Helps optimize website elements for better user engagement and conversions.
  • Personalizes user experiences based on data-driven insights.
  • Provides AI-driven recommendations for optimization strategies.

Cons:

  • Requires setup and implementation for accurate experimentation and personalization.
  • Advanced personalization features require technical expertise.
  • Continuous monitoring and analysis are necessary for optimal results.

Crisp

Crisp official website

AI-powered customer service platform to manage and enhance customer support experiences. It offers features like live chat, chatbots, and automation to streamline customer interactions, resolve queries efficiently, and provide a seamless customer experience. 

Features:

  • AI-powered chatbots for automated customer interactions.
  • Live chat capabilities for real-time support.
  • Automated ticketing and routing for efficient query resolution.

Pros:

  • Enhances customer support efficiency through AI-powered automation and chatbots.
  • Provides real-time support and resolves queries promptly.
  • Streamlines customer interactions and allows for seamless multi-channel communication.

Cons:

  • Initial setup and training of chatbots may require technical assistance.
  • Complex or highly specific customer queries still require human intervention.
  • Integration with existing customer service systems needs additional configuration.

BirdEye

BirdEye official website

A platform that focuses on driving business growth through improved customer experience. It collects and analyzes customer feedback, online reviews, and ratings to help businesses enhance their reputation, attract more customers, and increase revenue. 

Features:

  • Online review management for reputation enhancement.
  • AI-driven sentiment analysis for understanding customer feedback.
  • Competitive benchmarking to assess brand perception.

Pros:

  • Enables you to monitor and manage your online reputation effectively.
  • Provides insights into customer sentiments and feedback for actionable improvements.
  • Assists in competitive benchmarking to evaluate brand perception and identify areas of improvement.

Cons:

  • Complex analysis may require manual review for accurate interpretation.

Drift

Drift official website

Conversational marketing and sales platform that utilizes AI to facilitate personalized and real-time customer interactions. It offers chatbots, live chat, and email automation to engage with prospects and customers, drive conversions, and improve customer satisfaction. 

Features:

  • AI-powered chatbots for automated conversations.
  • Live chat capabilities for real-time interactions.
  • Email automation for personalized outreach.

Pros:

  • Enables you to engage with prospects and customers in real-time
  • Automates conversations.
  • Personalizes interactions through targeted messaging for better conversion rates.

Cons:

  • Initial setup and configuration of chatbots may require technical expertise.

Operational efficiency AI tools for small business

Taskade

Taskade official website

Taskade is a cloud-based project management tool that allows teams to collaborate on tasks, projects, and documents. It is easy to use and has a variety of features that can help teams to improve their productivity and efficiency.

Features:

  • Collaborate on tasks, projects, and documents in real time
  • Taskade has a variety of features for task management, including task lists, checklists, and due dates.
  • Taskade has a built-in chat feature that allows teams to communicate.
  • Integrates with various other tools, including Google Drive, Slack, and Trello

Pros:

  • Easy to use
  • Wide range of features
  • Affordable pricing
  • Integrations with other tools
  • Mobile app

Cons:

  • Not as user-friendly as some other project management tools
  • Lack of some advanced features
  • Can be slow at times

Network AI

Network AI official website

Network AI is an AI-powered platform that helps you build your professional network. It provides you with recommendations for people to connect with, and it helps you track your interactions with your network.

Features:

  • Identify and connect with potential customers
  • Find new business partners
  • Network AI can help you to track your network and see how it is growing.

Pros:

  • Easy to use
  • Powerful AI engine
  • Wide range of features

Cons:

  • Not many professionals are yet using  Network AI.
  • The recommendations can sometimes be inaccurate.


Replit

Replit is a cloud-based IDE that allows you to code in various languages, including Python, JavaScript, and C++. It comes with a number of features that make it a powerful tool for developers.

Features:

  • A code editor with syntax highlighting and autocompletion.
  • A debugger that allows you to step through your code line by line.
  • A terminal emulator to run shell commands.
  • A file manager that helps to browse and manage your files.

Pros:

  • Replit is very easy to use.
  • It has a wide range of features.
  • It is free to use for personal projects.

Cons:

  • Replit can be slow at times.
  • The free version of Replit has limited storage space.
  • The code editor can be a bit clunky.

Notion.ai

Notion AI official website

Notion AI is a suite of AI-powered features that are integrated into Notion, a collaborative workspace tool. These features allow you to create and edit content, generate ideas, and automate tasks in a more efficient and productive way.

Features:

  • Content suggestion advises on relevant content based on what the user is currently working on
  • Idea generation helps to generate new ideas by brainstorming and exploring different possibilities

Pros:

  • Can help users to be more productive by suggesting content and generating ideas
  • Helps to collaborate more effectively by making it easier to share ideas and work together on projects

Cons:

  • Notion AI is a premium feature that requires a paid subscription
  • Not yet available in all languages
  • Some of the features of Notion AI require technical expertise

Flowpoint

Flowpoint official website

AI-powered workflow automation tool designed to streamline business processes and increase operational efficiency. It lets you automate repetitive tasks and eliminate manual bottlenecks.

Features:

  • Workflow automation and task management.
  • Integration with popular business applications.
  • AI-driven process optimization and analytics.

Pros:

  • Integrates with popular business applications, ensuring seamless workflow connectivity.
  • Provides AI-driven process optimization and analytics for continuous improvement.

Cons:

  • Complex workflows may require additional software.

(To find out how Flowpoint helped Musician Authority enhance their decision-making, head over to this section: Why should you care about AI tools for small businesses?)

Anvyl

Anvyl official website

A supply chain management software that leverages AI to optimize and streamline supply chain processes. It offers features like vendor management, order tracking, and production analytics to improve efficiency, reduce costs, and enhance collaboration. 

Features:

  • Vendor management and communication for streamlined operations.
  • Order tracking and analytics for supply chain visibility.
  • Production management and analytics for process optimization.

Pros:

  • Optimizes supply chain processes, improving efficiency and reducing costs.
  • Provides real-time visibility into order tracking and production status.
  • Enhances collaboration with vendors and suppliers, fostering stronger relationships and smoother operations.

Cons:

  • Customization options for specific supply chain needs require technical expertise.
  • Continuous monitoring and adjustment are necessary to adapt to changing supply chain dynamics.

Greyparrot

Greyparrot official website

AI-based tool that focuses on waste recognition and management to improve sustainability. It utilizes computer vision to analyze waste streams, classify waste types, and provide insights for effective waste management. 

Features:

  • Computer vision-based waste recognition and classification.
  • Analytics and reporting on waste composition and prediction of future trends.
  • Recommendations for sustainable waste management practices.

Pros:

  • Enhances sustainability by providing insights into waste composition and trends.
  • Improves waste management processes through automated waste recognition and classification.
  • Offers recommendations for sustainable waste management practices to reduce environmental impact.

Cons:

  • May require initial training and adjustment to accurately recognize and classify waste.
  • Limited availability of waste recognition models for specific waste types or regions.

Midjourney

Midjourney official website

Midjourney is a text-to-image AI-based tool that allows users to create images from text descriptions. It is powered by a large language model (LLM) that has been trained on a massive dataset of text and images.

Features:

  • Create images by providing Midjourney with a text description
  • Transfer the style of one image to another. For example,  describe a photorealistic image of a cat and then transfer the style of a cartoon cat to the image
  • Image editing

Pros:

  • Can generate high-quality images that are often indistinguishable from human-created ones.
  • Use it to create various images, from realistic portraits to abstract artworks.

Cons:

  • Midjourney is a paid service.
  • Currently only available by invitation, and the number of users is limited.
  • Midjourney is trained on a large dataset of text and images, and this dataset can be biased.

Technology and data management

DataRobot

DataRobot official website

An automated machine learning platform predicts and understands user data. It leverages AI algorithms to automate the process of building and deploying machine learning models, empowering non-experts to extract valuable insights from their data. 

Features:

  • Automated machine learning model creation.
  • Advanced data preprocessing and feature engineering.
  • Model deployment and monitoring.

Pros:

  • Enables to leverage the power of machine learning without extensive technical knowledge.
  • Automates the process of building and deploying accurate machine-learning models.
  • Extracts valuable insights from complex data sets.

Cons:

  • Requires sufficient data quality and quantity to build reliable machine-learning models.

WalkMe

WalkMe official website

The platform promotes technology adoption and simplifies user experiences through interactive on-screen sequences. It provides step-by-step guidance and contextual support, making navigating and utilizing software applications easier for users. 

Features:

  • On-screen interactive guidance for software usage.
  • Contextual support and tooltips.
  • User behavior analytics for understanding adoption and engagement.

Pros:

  • Facilitates technology adoption by providing interactive guidance and support.
  • Reduces learning time and enhances user experiences within software applications.
  • Offers insights into user behavior and engagement for continuous improvement.

Cons:

  1. May require additional employee training. 

Logz.io

Logz.io official website

Log analysis platform that provides advanced insights into IT infrastructure monitoring. It centralizes log data from various sources, applies machine learning algorithms for log analysis, and offers real-time alerts and visualizations for proactive troubleshooting and system optimization. 

Features:

  • Centralized log data management and analysis.
  • AI-driven log anomaly detection.
  • Real-time alerts and visualizations.

Pros:

  • Streamlines IT infrastructure monitoring and troubleshooting through centralized log analysis.
  • Utilizes AI algorithms to detect log anomalies and potential system issues.
  • Provides real-time alerts and visualizations for proactive system optimization and performance improvement.

Cons:

  • Requires configuration and integration with existing log sources.
  • Advanced log analysis may require technical expertise for accurate interpretation.

Compliance.ai

Compliance.ai official website

A great solution for regulatory change management. It helps you to stay updated with changing regulations by automatically monitoring regulatory changes, providing alerts and insights, and streamlining compliance processes. 

Features:

  • Automated monitoring of regulatory changes.
  • Alerts and notifications for relevant updates.
  • Compliance workflow management.

Pros:

  • Stay compliant with changing regulations through automated monitoring.
  • Provides timely alerts and notifications for relevant regulatory updates.
  • Streamlines compliance processes through workflow management.

Cons:

  • Accuracy and relevance of regulatory updates vary depending on the data sources and jurisdictions covered.

Clara

Clara official website

Meet your new virtual assistant that makes sure you never miss a meeting!. It integrates with calendar systems, analyzes meeting requests, and autonomously schedules meetings based on availability and priorities, taking into account compliance and legal requirements. 

Features:

  • AI-powered meeting scheduling assistant.
  • Integration with calendar systems for seamless scheduling.
  • Compliance and legal meeting prioritization.

Pros:

  • Simplifies meeting scheduling processes by autonomously managing availability and priorities.
  • Ensures compliance and legal meetings are not missed through intelligent prioritization.
  • Integrates with existing calendar systems for seamless coordination and scheduling.

Cons:

  • Initial setup and configuration may be required to align with specific compliance and legal workflows.

Why should you care about AI tools for small businesses?

ai tools for small business

AI tools have become a game-changer for small businesses, revolutionizing how they operate and compete with each other.

Integrating AI into a business strategy can bring numerous benefits and make process management much easier.

To find out more, we’ve spoken to numerous small business owners (SMBs) to see how AI has helped transform the way they work.

Here are the results!

Boosted efficiency and productivity 

Alister Wood, the owner of VisitUs, explains that his teams rely heavily on email marketing to generate leads and help with sales conversions. They’ve used several AI tools to help with this, but their favorite is Regie AI. This amazing AI tool makes generating cold emails for prospects and personalizing updates to existing customers a breeze.

Before Regie, crafting emails for the hundreds of contacts on their email list was a big challenge. Their sales and marketing teams were working overtime to meet the necessary quotas.

With Regie’s help, VisitUs now only need to specify their target audience and whether they are new or returning customers. Regie generates emails in minutes and has saved both departments a lot of time.

Since getting Regie, VisitUS have become more efficient and have more time to connect with customers.

What’s more, their conversion rates have also seen a slight increase because of the platform’s automated scheduling of emails.

Enhanced decision-making

“Flowpoint has been a game-changer for our business, enabling us to make more informed decisions and achieve greater success in our online operations,” says Michaela Melo from Musician Authority’s marketing department.

Flowpoint solves the problem of optimizing website conversions and maximizing ROI through data-driven decisions. It offers various features, including cross-domain funnel tracking, funnel analytics, AI-powered recommendations, conversion rate optimization, and event capturing.

“I gained valuable insights into our website’s performance, received recommendations for improvement, and identified any technical errors hindering conversions. The suggested actions resulted in noticeable improvements in our website’s conversion rates and overall performance,” concludes Michaela.

Improved customer experience

“Intercom.io has been instrumental in streamlining our customer communication processes, enhancing customer satisfaction, and driving business growth,” says  Gene Caballero,  the co-founder of GreenPal.

Intercom’s AI-powered features provided GreenPal with the personalized support they needed and helped them to engage with customers effectively.

“This (tool) not only improved our efficiency but also enables us to deliver a superior customer experience that sets us apart from our competitors,” explains Gene.

Leveraging AI tools is vital in 2023 and beyond

ai tools for small business

In the competitive business landscape, small businesses face a multitude of challenges.

However, with AI tools for business, these challenges can be transformed into opportunities for growth and success.

The benefits of incorporating AI tools into your small business strategy are vast.

By embracing these technologies, you can overcome challenges, streamline operations, and position your business for growth and success in the digital era.

So, take the time to explore the AI tools mentioned in this article and find the ones that align with your business needs.

Will you embrace the power of AI and harness its potential to drive your small business forward?

Let us know in the comments below which tools you’re most likely to use as a small business owner.

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Anna Hase

Anna is a coffee-obsessed content writer with a master's degree in psychology. Her main area of interest is employee psychology. When she's not writing, she's either reading or lifting weights at the gym.

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