All posts by Oliver Peterson


Creating a Magical New Hire Onboarding Experience (Employee Onboarding Podcast)

We’re kicking off Season 2 of our Employee Onboarding Podcast with resident new hire onboarding experience experts Ashley Chain & Erin Rice discussing thought leadership in employee onboarding.

In this episode, Process Street’s Erin Rice (People Operations Coordinator) and Ashley Chain (Director of People & Operations) discuss the key components of what makes an awesome onboarding experience, as well as details and insights of Process Street’s own internal onboarding process.

Listen now (or read on) for intel on topics like:

  • How to align company and departmental onboarding.
  • Creating processes to wow new hires.
  • Empowering new hires with actionable training material.
  • What are the intangible aspects of new hire onboarding?
  • How do you create a truly magical onboarding experience?

You can listen on AppleSpotifyGooglePodchaserPodcast AddictDeezer, & all your favorite podcast platforms!

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How to Tighten the Employee Feedback Loop & Reclaim Your Team’s Productivity

employee feedback loop

An employee feedback loop can be a great tool if you’re trying to improve the quality of your products or boost the satisfaction of your employees.

There are numerous benefits to gathering and utilizing feedback but there are also several key things to remember that will help you make your feedback loops as effective as possible.

We will look at the different types of feedback loops, how they can positively impact businesses, and the best practices for making them work the first time, every time.

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Make Your Company a Competitive Heavy-Hitter with a Culture of Quality

culture of quality

What if your business could establish a culture that harnesses quality as an operational weapon? What if you could make quality a repeatable, instinctive pattern of work that puts your company at the front of the pack?

The past couple of years haven’t been easy for businesses. The snail-paced unfolding of Brexit brought uncertainty and disruption for British and EU businesses, and anyone connected to them. 

Then the ravages of COVID-19 shut large swathes of the world economy down and brought the Great Resignation in its wake. And now, inflation is rocketing skyward, the ‘r’ word is on everyone’s lips, and the cheap debt of the last decade is set to be curtailed by the Federal Reserve’s hiking of interest rates

It’s clear that we’re in the middle of a rough patch. Businesses need to take measured, proactive steps now to weather the storm and make themselves as strong, healthy, and competitive as they can be.

In times like these, it can be tempting to reach for the nuclear option and take dramatic evasive action: diversification, cost-cutting, remodeling, and risk analysis are the order of the day. 

Culture doesn’t get much of a look-in. But here’s why that’s a mistake – and why focusing on quality, and how to graft it into the heart of your cultural DNA, is one of the best things your business can do to prepare for the next few years.

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Employee Retention Strategies to Survive the Great Resignation

Employee Retention Strategies

Since the outbreak of the Covid-19 pandemic, the U.S Bureau of Labor Statistics indicates that over 47 million people in the United States have voluntarily quit jobs. This phenomenon has been labeled the Great Resignation.

Another survey found that most people who quit their jobs in 2021 did so because of low pay (63%), lack of opportunities for advancement (63%), and feeling disrespected at work (57%). At least a third of those who left say that each of these was a major reason.

So, you may be looking for strategies to reduce your company’s attrition rate and keep your best employees.

In today’s world of job-hopping and freelancing, it’s not easy to keep employees on board, but that doesn’t mean you shouldn’t put in any effort.

If you’re looking to successfully get through the Great Resignation, here are some strategies you may consider implementing:

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Results-Only Work Environment vs. The Traditional 9-5 Workplace: Which One’s Right for Your Business?

ALT: Results-Only Work Environment vs. The Traditional 9-5 Workplace: Which One's Right for Your Business?

Business models used to be pretty simple. From customer-facing storefronts to buzzing offices to call centers, most operated with standard 9-5 business hours. Some of them still do. 

But now, there’s a new wave in business that’s motivating entrepreneurs to consider a results-oriented work environment instead. We have the pandemic and the great resignation to thank for that. 

The problem? 

Picking the right model isn’t always straightforward. Businesses have to analyze their standard operating procedures, long-term vision, client needs, chain of command, and more before making a decision.

If you’re on the fence about which business model to choose for your business, we have just the article you need to make a decision in line with your goals. 

In today’s article, we’ll cover:

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Business Process Outsourcing: Benefits, Risks, & Examples of BPO

ALT: Business Process Outsourcing: Benefits, Risks, & Examples of BPO

At one point or another, many businesses reach a stage where they need to delegate some intensive processes to another provider.

This delegation, usually called Business Process Outsourcing (BPO), helps small businesses avoid hiring full-time teams to manage and measure the performance of different business processes. BPOs offer benefits from cost savings to a strong competitive edge, and they can help new and upcoming businesses grow more efficiently. 

Delegating one or more business processes doesn’t come without risks, though.

For every function or process that a business outsources to an external provider, the more organizational information they potentially jeopardize. The greatest threats to BPO, chief among them hidden costs that come with outsourcing, can severely damage a business’s customer push-back and satisfaction rates. 

To that end, let’s explore the main risks involved in BPO projects and how to mitigate them, as well as get a quick intro to BPO with specific examples and benefits. 

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Virtual Reality Recruitment: Cutting-Edge or Tiresome Trend?

ALT: Virtual Reality Recruitment: Cutting-Edge or Tiresome Trend?

Virtual reality in recruitment is a growing trend in the recruiting world, thanks to the many benefits it offers. This is especially relevant for employer branding because virtual reality offers an immersive experience that allows candidates to engage with your brand directly. 

Imagine candidates many miles away from you being able to put on a headset, and get an office tour! VR has many promising advantages for remote and hybrid hiring

Stick here to learn more about how you can use VR in recruitment and whether VR is really the future of recruiting.

We’ll be covering:

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7 Creative Ways to Motivate Disengaged Employees

Employees are the lifeblood of any business or any brand the whole world over.

It doesn’t matter if it’s two part-time staff metalworking from a family garage or 1,000 employees in a multinational virtual law firm, employee performance is your business’ performance.

As a result, when employees are unengaged and working sub-par, so is your business. 

Under-engaged employees will affect the overall success of your business and poor morale quickly spreads. It’s therefore a good idea to nip it in the bud as soon as possible.

To help you learn how, I’ll be walking you through:

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Employee Survey Management: Business Experts Share Their Favorite Questions

Employees are the most valuable assets among other stakeholders involved in a business. They ensure day-to-day operations and contribute to overall success.

Unfortunately, a 2019 survey revealed that almost half of the employees are dissatisfied with their work. Low salary, stressful workload, team conflict, and poor management usually trigger job dissatisfaction. It can lead to poor performance, decreased productivity, and even employee turnover.

It’s crucial to set up an employee development program in your company. The goal is to ensure job satisfaction, increased productivity, employee engagement, and high retention. 

But how do you gauge if you have happy and contented employees? That’s where surveys enter the picture.

In this Process Street article, we’ll share what employee survey management entails. Find out what the favorite survey questions of business experts are.

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