All posts by Oliver Peterson


AS9100D: 6 Free Aerospace QMS Templates to Get Started

what is as9100d

During a routine cryogenic proof test on 28th February 2020, SpaceX’s Starship SN1 prototype suffered a catastrophic failure.

Musk indicated that the failure was due to bad welding at the base of the rocket, around the area of the puck that is designed to bear the engine thrust load.

Starship SN3 suffered a similar fate during a round of pressure testing, where the lower of the two tanks collapsed due to test configuration mistakes.

Of course, this is the whole point of testing; failures such as these are half expected, and should be planned for accordingly. Failures like SN1 and SN3 pave the way for future successes like the Crew Dragon launch to the ISS. Failure is an essential ingredient that is necessary to push the limits of understanding.

But it does raise an interesting and important question – when failure is a statistical inevitability, what role does process standardization and quality management play in the prevention and meaningful gain of failure?

In this Process Street article we’ll be looking at AS9100D, the foremost aerospace quality management standard. How can you implement, maintain, and utilize AS9100D to proactively mitigate failure, as well as a tool to learn from errors and failure to drive improvement and optimization?

We’ll cover:

Want to skip straight to the templates? No worries! Here’s a preview of the free templates to come and a list that you can use to cut straight to the chase.


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SOP Management Software: Best Choice for Agile SOP?

sop management software

People are the most important asset in a company; processes need people to execute them, and the outcome of these processes is often a function of how well the instructions have been put together.

If the outcome is less than ideal, then don’t just blame your employees: check your processes.

Standard operating procedures (SOPs) are there for your employees to follow so that the job gets done properly. SOP software is all about figuring out how to innovate and improve efficiency in your internal processes.

This Process Street article will help you understand the benefits of SOP management software and give you some actionable SOP templates to get started. We’ll be looking at:

Let’s start with a simple introduction to what SOP management software actually means.
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Coronavirus Workplace Processes: 8 Checklists From Top World Health Experts

If you’re on the front lines fighting COVID-19 and want to use these processes to help your facility, please contact us and we will set you up with a free account*

coronavirus workplace processes

COVID-19 hit hard, and many communities, organizations, and small businesses are struggling to shoulder the increased pressure put on by circumstances of economic downturn and uncertainty.

This article is an attempt to offer some aid in the form of 8 free coronavirus workplace templates, to help you improve efficiency in your organization by streamlining and automating manual tasks in recurring COVID-19 processes.

Some of these templates are straightforward, linear processes, while others are more complicated processes with various different outcomes. They will all be embedded below with relevant descriptions and links to sources.

The Process Street checklists in this post were all informed by procedures established by the following leading health authorities:

  • World Health Organization (WHO)
  • Centers for Disease Control and Prevention (CDC)
  • Government of Alberta’s Emergency Coordination Centre (ECC)
  • New York Department of Health (DoH)

Each process template will be embedded below with a description. The article will be structured as follows:

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How to Perform a Root Cause Analysis (Free Template)

root cause analysis

If you’re chronically ill, pain medication will help but not solve the issue. Just like if you’re experiencing abnormally high customer churn, the last thing you want is to spend all your time firefighting.

You need to find the cause.

That’s exactly why root cause analysis is a vital process. It helps you to understand the causal focus and underlying issues behind your biggest business problems.

For example, Eastman Chemical‘s customer complaint numbers were cut in half after conducting a logic tree root cause analysis to pinpoint their deeper issues. Clipper Windpower saved $1 million in lost revenue by identifying the underlying causes of their turbine malfunction.

In this Process Street article, we have a root cause analysis template for you to follow. Our aim is to give you a comprehensive overview of the root cause analysis process, from a simple introduction and break down of the key principles to when and why you’d want to perform a root cause analysis.

We’ll be covering:

Let’s take a quick look at the root cause analysis template.
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Ultimate SOP Guide: Standard Operating Procedures Made Easy (Free Templates!)

sop templates

SOPs (often pronounced S-O-P) are basically just another way to think about processes. Specifically, with a focus on formally defining the best way of doing something.

In business terms, that means saving time and money by building a clear, concise set of instructions for all of your internal processes. Policies (or standards) are important too; SOPs are kind of like a hybrid of policy and procedure.

Traditionally, SOPs were useful in principle, but often suffered from being difficult to maintain and crucially, hard to enforce. What good is an SOP if it lives its life sat on a dusty stack of paper forms? Your SOPs should be actionable, and that’s where BPM software like Process Street comes in.

If you understand how to build, maintain, and optimize SOPs with software, you can supercharge your standard operating procedures.

In this article, we want to give you everything you will ever need to know about SOPs, including:

Each section will be as concise as possible, with links out to further reading wherever appropriate. Let’s start with the basics.
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ISO: Everything You Need to Know (Ultimate Guide + Free Templates)

isoISO means standards. A standard is just a set of requirements, decided by experts, for doing something specific.

A lot of standards exist under the banner of ISO, for all sorts of things, from quality management, to environmental and social responsibility guidelines, to how to design medical devices.

They’re useful because they help you to write good processes; how to structure, organize, implement, and improve on them.

At the heart of ISO is the principle of systematizing your approach to process management in your company – simple as that! You might be scared of ISO, but there’s really no need to be intimidated. What’s more, recent changes have made it easier than ever to get started with ISO standards.

In this Process Street article, we’ll look at everything ISO, including (but not limited to):

Let’s start with the basics. What exactly is ISO?
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7 SOP Examples: Essential Templates to Make SOPs Simple

sop example templates

Whether it be for employee onboarding or adhering to ISO guidelines, standard operating procedures (SOP) are an integral part of making sure your company runs smoothly, stays organized, and ensuring your team consistently follows protocol.

But, where do you start if you’ve never documented your company procedures before?

It can be intimidating when you’re first beginning to build your standard operating procedures.

That’s why we’ve built four SOP example templates, to give you a clear and easy-to-follow framework to be able to easily build your own procedures from start to finish.

This post is all about SOP innovation. Using Process Street, you can create SOPs in new, more efficient ways.

Here’s a breakdown of the article:

Let’s take a look at some SOP example templates to begin with. Continue Reading

ISO 9001: The Ultimate QMS Guide (Basics, Implementation, ISO Templates)

Consumer Reports publishes an annual reliability survey, which includes data on over 470,000 cars.

In this report, owners of Tesla’s Model 3 experienced a number of problems, including chassis hardware, paint and trim related faults, indicative of a build quality that fell far shorter than expected standards set across the automotive industry. The Model 3 represents Tesla’s first real attempt at a mass-market electric vehicle, and the issues surrounding its launch created much frustration and controversy among electric vehicle enthusiasts.

This lack of quality assurance has lost at least one major $5 million order of Model 3 vehicles from a rental company, in relation to problems with the service and performance of previously purchased vehicles.

In an email, NextMove wrote:

“Tesla Model 3 vehicles, which NextMove was supposed to take over after payment and only a short examination, sometimes had serious defects: defective tires, paint and body damages, defective charge controllers, wrong wiring harnesses or missing emergency call buttons. Such quality defects would have endangered the safety of the customers and the profitability of NextMove.”

Stefan Moeller, Managing Director of NextMove, went on to say:

“We had to insist on compliance with general quality standards and processes in order to protect our renters and our business model.”

Why did Tesla have so many problems? Crucially, Tesla made the decision to deliver the product to market and sort out the issues later.

Basically, they didn’t have a strong enough system for managing quality.

We call these Quality Management Systems (QMS) – and they work.

The rest of the auto-industry follows a specific quality management system structure. It’s called ISO/TS 16949:2009 and it’s a variant of ISO 9001.

People follow quality management systems for various reasons; they improve quality first and foremost. But they also have a positive impact on the bottom line.

The return on investment (ROI) of a quality management system is typically impressive:

As a guide, a recent study undertaken through the American Society for Quality (ASQ) showed that for every $1 spent on your QMS, you could expect to see an additional $6 in revenue, a $16 reduction in costs, and a $3 increase in profits. On average, they saw that quality management reduced costs by 4.8% – ASQ

In this Process Street article, we’ll be looking at how ISO 9001 can be used to assure quality control across all types of organizations, with benefits like improved company performance, higher demand for products, and a competitive advantage towards increasing market share.

What we’ll cover:

For the uninitiated, what is ISO 9001, as simply as possible?
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Fleet Management System: Essential Templates for Fleet Managers

fleet management system

In recent years, the rate of commercial fleet driving accidents in the US has increased by about 20%.

The fleet management industry has responded in turn with a re-emphasis on the importance of vehicle and driver safety, chiefly due to the preventable nature of many of these vehicular accidents.

Fleet management systems have grown more and more complex; far beyond the basic cc tracking system of its past.

Today, more vehicle-dependent businesses are implementing these systems to improve the monitoring of their drivers and vehicles, encourage safer driving habits, and facilitate better company-wide transparency.

If your company is managing a large fleet of hundreds or thousands of vehicles, a fleet management system is key to keeping track of everything related to your employees and assets.

Managing your fleet without a system in place inherently leaves room for potential complications and human error, even if your fleet is smaller in size. For example, if a driver gets into an accident, you may run into problems when filing an insurance claim, or it might be difficult to quickly reach your driver to obtain an ETA for a customer.

Fleet management systems are designed to mitigate these potential issues and help strengthen your daily processes, making them more efficient and organized than ever before.

In this Process Street article, we’ll be covering:

Let’s start with the basics.
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Simple SOP Format Guide: How to Write Standard Operating Procedures

sop format

One of the most important things you can offer your customers and employees is consistency.

Your customers need consistency in your products and services, your employees need consistency to help them do their job efficiently, and your company needs consistency in order to continuously improve your policies and procedures.

The best way to make sure that you have consistency within your company is by implementing standard operating procedures (SOPs).

Most companies already have SOPs that their employees follow, but they’re either rarely updated, or they’re never even properly documented to begin with.

This is often because writing, reviewing, and regularly updating your SOPs can typically take a lot of time, especially when starting from scratch.

But thankfully, there are ways to make your job a lot easier.

That’s why in this Process Street article, we’ll go over the general guidelines for the SOP format and other ways you can streamline your processes to help you get started building your SOPs.

We’ll be covering:

If you’re simply looking for a SOP format to get started with, then look no further!
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