Kissflow Workflow Alternatives: Which is Better?

In today’s fast-paced business environment, streamlining recurring work has become a crucial factor for success. So let’s take a look at two of the most popular tools on the market to help optimize your workflow: Kissflow and Process Street.

Both tools offer unique features and benefits, making it challenging to choose which one is the best fit for your organization’s needs.

In this blog post, we will compare and contrast Kissflow workflow and Process Street to help you make an informed decision on which tool is right for you. We’ll also find out which one is easier to use, has the most integrations, and can scale with you!

Sounds interesting? Then read on!

Comparison of Process Street vs. Kissflow workflow templates

Many workflow automation software options provide pre-built workflow templates that you can customize to meet your specific needs. 

Here’s what to consider before you pick between Process Street or Kissflow: 

Process Street vs. Kissflow: Employee onboarding workflow template

If you’re looking for a more comprehensive workflow that will take your onboarding process to the next level, try Process Street.

Some examples of why onboarding with Process Street workflows offers an unparallel experience: 

• Save time on manual data entry
• Minimize human errors and costs associated with those errors
• Improve the overall experience for new employees
• Have real-time visibility into the status of employee onboarding
• Reduce employee churn rate by onboarding correctly
• Complete a full 5-stage onboarding process

To prove how fantastic our onboarding workflows are, we’re giving you access to our free Employee Onboarding Checklist.

The Process Street employee onboarding workflow includes several stages, each with its own tasks and approvals. 

Process Street’s workflow for employee onboarding

To give you a quick glimpse into what you can expect, here’s a breakdown of the steps you’ll encounter:

1. Before first day: You’ll create a new hire record in the system and collect all necessary information about the new employee, including their contact details, job title, and start date. Here, you’ll be able to take advantage of form fields, which are fantastic for gathering and storing data.
2. First day:  Next, you’ll welcome your new hire into your company. Conditional logic will help you with scheduling meetings, either in person or remotely.
3. First week: During the first week, your new hire gets the chance to shadow an existing employee. Here, you can use Pages to store information or company documentation, like a reading list.
4. First month: The first month is about training, learning, and assessing the new employee’s suitability to your business. Approvals will let you quickly authorize your new hire’s performance.
5. Third month: At the end of the third month, make sure to send an employee onboarding survey. You’ll be able to do this without leaving the workflow, thanks to automation. 

Here’s an example of one of the tasks in the workflow:

Kissflow’s workflow for employee onboarding

The Kissflow employee onboarding workflow includes several stages, each with its own set of tasks and approvals. Here’s an overview of the workflow stages:

1. Hiring: The first stage involves creating a new hire record in the system and collecting all necessary information about the new employee, including their contact details, job title, and start date.
2. Orientation: The second stage introduces the new employee to the company culture, policies, and procedures.
3. Onboarding: The third stage will have you assigning tasks to the new employee, such as filling out paperwork or attending meetings.
4. Full integration: The final stage involves completing all outstanding tasks and ensuring that the new employee is fully integrated into the company.

Process Street vs Kissflow: Customer support workflow template

Let’s compare both tools in the context of a customer support workflow.

Process Street’s workflow for customer support

Process Street’s Customer Support Process Checklist offers 17 different stages: from determining the ticket type to managing technical tickets. 

Each support ticket your team processes will be dealt with smoothly, ensuring an outstanding customer experience.

You’ll also be able to view common sales questions and how to respond accordingly. This means that all your tickets will be answered swiftly and accurately.

With the help of Process Street workflows, you’ll be able to offer unbeatable value and fantastic service to all your employees, customers, and more!

Kissflow’s workflow for customer support

The Kissflow customer support workflow will provide you with various features that can help improve customer support operations.

For example, it offers customizable templates that can be tailored to meet the needs of almost any business. The templates are fairly easy to use, so non-technical users should still manage to create workflows with relative ease.

This workflow comes with the following stages:

1. Ticket creation: Create a new support ticket in the system and collect information about the customer’s issue or question.
2. Triaging: Assign the ticket to the appropriate team or individual for further investigation and resolution. This step ensures that tickets are routed to the right people with the right expertise to handle them.
3. Investigation: Investigate the customer’s issue or question in more detail.
4. Resolution: This stage involves resolving the customer’s issue or question and communicating the solution to the customer. 
5. Follow-up: Follow up with the customer to ensure that they are still satisfied with the resolution and to gather feedback on the support experience.

Unfortunately, as easy as this workflow is to use, it is also incredibly basic. 

The importance of workflows for business operations

Workflows are an essential part of any business. By utilizing them, you can manage tasks and processes and ensure that everything runs smoothly. 

If you’re not using workflows in your business, you’re missing out on a lot of benefits. 

Here’s why you need workflows:

Increased transparency

Workflows provide real-time visibility into the status of your work, allowing everyone to monitor progress and identify bottlenecks.

Improved collaboration

They facilitate collaboration by providing a centralized platform for teams to work together on tasks and projects.

Work consistency

Workflows ensure that tasks are completed in the same way every time, promoting consistency across the business.

Do you need automation?

Workflow automation is the process of automating workflows that allow for improvement in business efficiency. 

Your best bet is to use workflow automation software that will automate workflows for you, in turn saving you loads of time and money. 

Here are some benefits of using workflow automation software:

Save valuable time

Workflow automation software automates repetitive tasks, which can save many hours in your day. Just imagine what you’ll be able to do with all this additional time.

Reduce manual errors

Equipped with an automation tool, you’ll quickly eliminate human errors. The result? More money in your pocket.

Increase team productivity

By staying organized with workflow software, you and your team will always be on track with work. Hello, increased productivity!

Which tool is best for workflow automation?

When choosing a tool for automating workflows, there are several factors to consider:

Comparison: Ease of Use

Your software of choice should be easy to use and navigate. A complex interface can make it challenging to automate workflows efficiently. And consider coding here, as well. Not all of your employees will know how to code, so it’s best to invest in a tool that is suitable for all.

Kissflow:

• Low-code (suitable for intermediate to advanced users)

Process Street:

• No-code (suitable for all users – from beginners to advanced)

Comparison: Integrations

The tool should integrate with other systems that you use, such as databases, CRMs, and project management tools.

Kissflow: 

• Limited integration options

Process Street:

• Trigger actions in over 2000’ apps and integrate with all your favorite software and tools, such as Slack, Airtable, Zapier, Google Sheets, and many more.

Comparison: Customization

It should provide you with highly customizable workflows to meet your specific needs.

Kissflow: 

• Mostly customizable workflows

Process Street:

• Completely customizable workflows (now with AI capabilities!)

Comparison: Scalability

As your business grows, so will your workflows. That’s why choosing software that can handle all that workload is important.

Kissflow: 

• Can handle large amounts of data

Process Street:

• Can handle large amounts of data

Comparison: Reporting and analytics

The tool should provide reporting and analytics features that help you monitor performance and identify areas for improvement.

Kissflow: 

• Reporting available 

Process Street:

• Comprehensive analytics dashboard available 

Comparison: Overall cost

As much as we’d don’t like to admit it, pricing is always a factor when choosing between software. That being said, just because a tool is cheap does not mean it’ll meet all your needs!

Kissflow: 

• Fair pricing

Process Street:

• Pricing dependable on the size of your organization and its specific needs (a 14-day trial included)

And the winner is!

That depends on what your needs are.

Both Kissflow and Process Street offer some great features. Your decision needs to be, first and foremost, based on what you want to get out of the tool.

If you’re after integrations, ease of use, and customization, you may want to consider Process Street.

If lower pricing and scalability are what you’re looking for, Kissflow may be the software for you.

But remember, pricing is not everything when it comes to choosing the best software. You need to assess your business needs first before committing to a purchase.