One of the most important things when running your business is understanding how your customers feel about your service.
We all know that it is tough to gather all the feedback you would like. You are more likely to talk to customers in your support channels when they experience an issue, but that does not always give you a holistic understanding of their experience with your product.
Equally, social proof is a very important area to leverage when trying to bring new customers on board. This means that public praise of your product can increase your acquisition rates and lower acquisition costs.
Positive or negative, reviews, particularly public ones, provide huge value to businesses in how we shape immediate and long term decisions.
This is why we at Process Street are writing up a list of the top places you should make sure you have listings for, should make sure you monitor for feedback, and make sure you engage on to improve your customer’s experiences.
For current operators, review sites are also a process input. When feedback patterns reveal recurring onboarding friction, missing integrations, or compliance concerns, teams can use business process management software to turn that learning into SOPs, workflows, owners, and audit-ready follow-up.
13 top review sites for business software
To kick off, here’s our quicklist of our top 13 sites to make sure your B2B product is listed:
- G2
- CompareCamp
- SoftwareWorld
- GetApp
- Capterra
- TrustRadius
- Software Advice
- PeerSpot
- FinancesOnline
- Top Ten Reviews
- SaaSGenius
- PC Mag Business Software Index
- SoftwareSuggest
2026 market note: G2 announced an agreement to acquire Capterra, GetApp, and Software Advice from Gartner in January 2026. They still appear as separate review experiences below because buyers encounter them separately, but the ownership context matters.
Top B2B Review Sites: G2
SourceExample listing: Process Street on G2.
Top B2B Review Sites: CompareCamp
CompareCamp is a bit different to somewhere like G2 as this isn’t a community aggregator-style review site.
CompareCamp piece together expert reviews of different software products and look to deep-dive on a single product at a time.
The positive of this is that the reviews typically tend to be broad-reaching. It will look at an overview, at features, benefits, technical specs, integrations, support, pricing, etc etc.
This kind of review is important alongside the customer feedbackExample listing: Process Street on CompareCamp.
Top B2B Review Sites: SoftwareWorld
SoftwareWorld is included here because it offers something different again.
Instead of being a community-focused review site like G2 or an independent reviewer like CompareCamp, SoftwareWorld focuses on topics and categories.
Process Street doesn’t have its own page on the site – a place people can navigate to in order to read about the product.
Instead, SoftwareWorld might have categories like Business Process Mangement or Workflow Management, and Process Street would appear in these pages. On each page, Process Street would have a slightly different write-up based upon how well if fulfills the job of that category.
This is useful for choosing tools for a specific need, when those tools will have huge overlap in terms of consumer uses. Reviews from users might give you the wrong impression if they’re using the tool for a different end goal.
Twitch might have rave reviews from its users, but you’d always choose Slack ahead of it for your business.
Example listing: Process Street appears in Business Process Management software categories.
Example listing: Process Street appears in Workflow Management software categories.
Top B2B Review Sites: GetApp
Sourcesoftware stack and then prioritizing your results based on how well the available tools integrate with the selection of tools you already use.
This is a smart approach as it takes a holistic view to building a system rather than just using a tool.
In short, if you want to be recommended tools dependent on info about your business then GetApp is a really useful review site to look into.
Example listing: Process Street on GetApp.
GetApp also pulls in offsite reviews from other review sites like…
Top B2B Review Sites: Capterra
Capterra is one of my favorite review sites and I think it has an easy UX along with an engaged and active community.
Another positive of Capterra is that the individual webpages for categories seem to consistently rank highly on Google. With an Ahrefs domain authority rating of 87, this should be no surprise but it also suggests strong page design and SEO game.
Capterra boasts nearly 1m reviews and over 700 different categories. This gives a lot of data and the site is pretty well designed for you to leverage that data.
The main feature which enables this, in my view, is the comparisons section where you can basically pull different tools up to display side by side with each other. You can do a side by side view for multiple bits of software and this really seems like a user-friendly design at the core of the decision making process.
My only criticism would be that the team could improve the search function. I’d like a display category which shows the highest rated apps but accommodates for the difference between companies with one review at 5 stars and a company with 400 reviews at 4.5 stars. In my eyes, the 400 review company should show up higher.
Perhaps there’s a p-value-style data-reliability algorithm which could do that? But it’s a minor criticism and it comes from a place of love.
Example listing: Process Street on Capterra.
Top B2B Review Sites: TrustRadius
TrustRadius probably has the most comparisons with G2 in that we’re talking about a large community of engaged users who want to share their feelings and thoughts about different softwareExample listing: BPM on TrustRadius.
Top B2B Review Sites: Software Advice
SourceExample listing: Process Street on Software Advice.
Top B2B Review Sites: PeerSpot
SourceExample listing: Business process management.
Top B2B Review Sites: FinancesOnline
FinancesOnline is one of the biggest review sites out there and growing at a decent rate.
With over 7,000 detailed product reviews on the platform, you have a good chance of showing up in front of many prospective users while also gaining great feedback about your product.
The reviews on FinancesOnline have a good vetting process and are submitted via a process which encourages detailed feedback. You can only leave a review if you can authenticate yourself via Linkedin and the review you leave is gathered via a survey-style layout – asking different questions and probing for the customer’s thoughts on a variety of areas.
This process probably reduces the overall number of reviews, but in doing so it safeguards quality and puts up barriers to manipulation by your competition.
Add to this that the FO internal team provide their own reviews of products too, and you end up with a really good picture of the software you’re looking for.
FinancesOnline is expected to hit about 35m pageviews in 2019. It’s a real contender.
Example listing: Process Street on FinancesOnline.
Top B2B Review Sites: Top Ten Reviews
SourceExample listing: Best Online Accounting Software of 2019.
Top B2B Review Sites: SaaSGenius
SaaSGenius is a pretty new addition to the game, but I’ve included it in here given its specialist focus.
I’ve been focusing pretty hard on B2B SaaS products, and this one targets that specifically too. So give it a chance, check it out, and participate.
Example listing: Business process management.
Top B2B Review Sites: PC Mag Business Software Index
PC Mag is a pretty well-established tech magazine. The print editions began in 1982 and the online version in 1994.
So it’s fair to say their domain carries a lot of weight. In raw pulling power, Ahrefs gives a domain authority rating of 90 – but it’s the brand’s reputation which you should pay attention to.
Sure, you might be into TechCrunch or Wired but many of your customers might not be. A long established brand like PC Mag which generations have seen online and in print can play a crucial role in swaying buying intentions.
You’re not selling hip and trendy consumer products, you’re selling business services to decision makers in – preferably – large organizations.
Don’t sleep on PC Mag’s demographic trust scores.
The content may not be what it used to be in the 80s and 90s, but don’t forget about it because many of your customers haven’t.
Example listing: PCMag business software reviews.
Top B2B Review Sites: SoftwareSuggest
We finish off our list with SoftwareSuggest.
This one carries many of the features we’ve seen so far. There are user reviews, lots of categories, industry insights, and a bunch of different things.
Why have I left this one for last?
Is it because the community is a bit smaller? At 140,000 verified reviews, the answer is yes compared to the big players – but that’s still a very solid number.
The real reason I’ve left this one until the end is as a little reward for you, the reader.
You see, what makes SoftwareSuggest interesting is that they incentivize users with rewards. This isn’t wholly unusual. G2 offers an Amazon voucher for your first post.
But what SoftwareSuggest offer is a $10 Amazon voucher for that first review and thereafter the opportunity to receive $100 if you write a review selected as one of the Top 10 reviews left that month.
So, if you fancy having a nice meal out paid for, just pop in every now and then and write up a review for one of your favorite tools.
Hell, why don’t you pop over right now and give it a go?
Example listing: Process Street on SoftwareSuggest.
Review sites can help potential customers know how happy your current users are
What the current review-site market means for software teams
The goal is to uncover what customers really think before the same issue shows up in sales calls, support queues, or churn notes. Review platforms are useful because they turn scattered buyer and customer language into patterns a team can act on.
The current market is more consolidated than it used to be. G2 announced an agreement to acquire Capterra, GetApp, and Software Advice from Gartner, which means those properties still matter as separate buyer experiences, but they are no longer completely independent alternatives. Active buyer-intent products, category pages, app comparison surfaces, advisor-led software recommendations, and verified review communities now overlap more than they did before.
That is why the strongest review program does not rely on one site. G2, Capterra, GetApp, Software Advice, TrustRadius, PeerSpot, Gartner Peer Insights, SoftwareReviews by Info-Tech, SourceForge, SoftwareWorld, CompareCamp, SaaSGenius, PCMag, FinancesOnline, Top Ten Reviews, and SoftwareSuggest each answer a different buyer question. Some help with broad software discovery. Some help with enterprise peer proof. Some help buyers compare several tools across pricing, integrations, support, implementation, technical specs, benefits, and feature depth.
For teams running a review program, the important work happens after the listing is live. Watch review volume, active categories, competitor mentions, repeated objections, support themes, feature requests, and language customers use to describe value. Then route those themes into product, customer success, sales, and process owners so feedback becomes action instead of another dashboard.
One more useful distinction is about depth: some sites are about broad discovery, while others are about depth before a buyer commits. Add specialist review sites when they expose advisory flows, advisor-led software advice, Gartner-style enterprise context, or software reviews across several categories that also help buyers compare before they create a shortlist.
Software Advice adds advisor-led software advice, Gartner Peer Insights adds analyst ecosystem context, SoftwareReviews adds an analyst platform layer, and SourceForge helps where open-source alternatives influence technical buyer behavior. SoftwareSuggest is another broad marketplace for teams that want additional directory coverage.
FAQ
What are the best B2B software review sites?
G2, Capterra, GetApp, TrustRadius, Software Advice, PeerSpot, SoftwareReviews, SourceForge, SoftwareWorld, CompareCamp, SaaSGenius, PCMag, and SoftwareSuggest can all help buyers compare software. The right mix depends on category, buyer size, and whether the buyer wants peer reviews, expert reviews, or directory discovery.
What are the best alternatives to G2 and Capterra?
TrustRadius, PeerSpot, Gartner Peer Insights, SoftwareReviews, SourceForge, and Software Advice are useful alternatives. They each serve a different buyer behavior.
How should teams use review-site feedback?
Track repeated objections, language customers use to describe value, implementation pain, support themes, and competitor comparisons. The useful signal is the pattern across reviews, not one isolated rating.