Sometimes the full range of process management features can be overwhelming.
We here at Process Street know that we can’t please everyone. However, if you’re going to use a Process Street alternative, we’d rather tell you about them from our own accounts than throw a bunch of marketing at you.
That’s why we’re covering some common Process Street alternatives in today’s post.
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You know the importance of having great customer support. As a young company, you take pride in this—it’s what separates you from industry giants. You’re able to give your customers the individualized attention in a fast turnaround time. You’re even able to have relationships with your customers, learning from them and customizing your product to meet their needs.
But at a certain point, your team has done too good a job. Customer satisfaction grows sky-high, your customer base begins to grow, as well as your product itself, offering more features and applications. This means tickets become innumerable and much more complicated. And that’s when plain email support just doesn’t cut it anymore.
Here’s everything you need to know to help you decide whether a switch is in order.
One of the most important things when running your business is understanding how your customers feel about your service.
We all know that it’s tough to gather all the feedback you would like. You’re more likely to talk to customers in your support channels when they experience an issue, but that doesn’t always give you a holistic understanding of their experience with your product.
Equally, social proof is a very important area to leverage when trying to bring new customers on board. This means that public praise of your product can increase your acquisition rates and lower acquisition costs.
Positive or negative, reviews – particularly public ones – provide huge value to businesses in how we shape immediate and long term decisions.
This is why we at Process Street are writing up a list of the top places you should make sure you have listings for, should make sure you monitor for feedback, and make sure you engage on to improve your customer’s experiences.
You click the ‘Contact Us’ page. Nothing happens. First, confusion, then familiar frustration. It was a mailto link. Your computer slows to a grinding halt as a huge, archaic desktop mail app rises from the depths of your hard drive. Checking that the date on your computer isn’t 15 years out, you wonder why mail integration isn’t standard… and what year is it exactly?
Many podcast publishers run a checklist to help them manage the recording, publishing and promoting of each podcast episode. Checklists are a great tool to make sure things get done right, and since Process Street is the ultimate recurring checklist software, it only makes sense that podcasters would gravitate towards our platform.
The following post is a guest contribution from Cristopher Burge. He is a full-time writer, passionate about technology and business-related articles. He focuses on everything that involves cloud computing, in one way or another. Follow him on Twitter.
The emergence of cloud computing has changed the way organizations and people buy and use IT services.
Cloud-based HR software is technologically focused, but the impact it has on the business and the people using it is profound. While some companies have not integrated with the cloud due to fear of the unknown and the urge to protect their investments, they are at risk of missing out on the innovations the cloud brings to tphe HR department.
Cloud computing is the simplest way a company can take the advantage of technologies without having to spend money on buying expensive computer parts, an IT specialist, and on-site software.
The problem most firms often run into is the integration of cloud computing into their already existing structure, but this process shouldn’t be a daunting one because it is a change in the way IT services are utilized, requiring a new but better way of doing things and just a little cultural change towards a better result.
This article points out how cloud services provide high value with low risk, as a solution for the HR department of an organization, enabling departments to transform the way things are done — from screening to recruitment and termination. It highlights the importance of moving the HR system to the cloud and the method through which any HR challenges can be overcome via cloud computing.
Humans are unrivaled as the most complex and important component of any business.
We are the creators of ideas and are able to make them a reality in the world of commerce through a collaborative effort. Yes, of course, we can get things done on our own, but scaling a business requires a joint effort between many stakeholders.
This necessity for effective teamwork means that companies need to find, train, and retain employees that fit the workplace environment, gel with other team members, and feel motivated to consistently produce their best work.
While this is the responsibility of managers in all departments, the human resources department is on the front line, and need to have effective systems in place to execute core HR functions, in particular hiring and onboarding processes that set a solid foundation for happy and productive employees.
In this post, we’re going to take a close look at the giant of HR management when it comes to software: Human Resource Management Systems (HRMS).
As company culture, employee satisfaction and productivity have become increasingly important due to the proliferation of job opportunities and demand from younger generations to engage in meaningful work, HRMS has become widely considered as a necessity for HR departments, for SMBs as well as enterprises.
Unified Modeling Language (UML) is a way of visualizing a software program using a collection of diagrams. That is one of the simplest ways to define it.
In equally simple terms, it is a modeling language used to analyze, design and implement software-based systems.
However, UML diagrams can be applied to more than just software engineering and development.
There are over a dozen types of UML diagrams that are used for a range of different purposes and have significant variances in complexity.
One of the simplest types, which also happens to be the most suitable diagram for modeling business processes, is called the activity diagram.
This is the diagram we will be focusing most of our attention on in this post, though we will take a quick look at some of the other common types for the sake of context and because you may also find them useful beyond the purpose of process modeling & optimization.
This is a guest post from Mile Živković, a content writer and work-life balance expert at Chanty – a simple and AI-powered Slack alternative. When Mile isn’t busy writing epic posts on productivity, work-life balance and time management for Chanty blog, he’s probably driving somewhere. His hobbies include cars (huge fan of Alfa Romeo), photography and collecting pocket knives. You can catch him on LinkedIn.
What do you do when there’s work to be done, email communication simply doesn’t cut it anymore and tapping your colleagues on the shoulder is not the ideal solution for communicating in the office?
You use a chat app to collaborate with your team.
With email becoming clunky and outdated and the need for rapid, instant communication at work, the market for team chat apps is ever-growing.
However, with so many options out there, making the right choice can seem impossible. Pricing, the number of users, integrations, searchable history, these are all elements to consider when making a choice for your team.
To make the process a bit easier, we’ve singled out some of the best team chat apps out there with our honest feedback. These are some of the best workplace chat apps out there and we hope we’ll make it easier on you to make a good choice. Let’s dig in!