Adam Henshall – Process Street

All posts by Adam Henshall


Inside the Recruitment Processes of 3 Tech Giants (and How to Improve Yours!)

recruitment process google facebook spacex headerOne of the key strengths of top companies is the employees inside them.

Who they hire and how they hire them helps determine employee attainment, employee satisfaction, employee accountability, and employee turnover.

Small changes to recruiting processes can have a surprisingly large impact on the day to day life of a company. According to the Glassdoor Economic Research (2015) report, a 10% harder interview process is associated with a 2.6% higher employee satisfaction later on.

Loads of our clients use Process Street for managing their recruitment processes and we know all too well how important it is to get that process right.

That’s why we’re going to explore how 3 top tech giants manage their recruitment and see what gold standard techniques we can pass on to you. We’ll explore:

  • The three stage process Google use to make new hires
  • How Facebook hire Builders not just regular folk
  • What SpaceX do to hire the best of the best

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How Subscriptions Will Stop Fake News Killing Digital Content

stop fake news quality content headerFake news is a hot button issue right now and one we’ve covered a couple of times at Process Street.

Normally, the discussion of fake news is a roundly negative affair.

How do we come back from consistently lowering journalistic standards? What does this mean for society?

In this article, I’m going to put a more positive face on and explain why there’s good reason to believe quality journalism is going to make a comeback – it may have already begun!

  • We’ll look at broadly what fake news is, and why it isn’t a wholly new phenomena.
  • We’ll look at the financial performance of different media outlets and try to understand what economic motivations there are in the industry, plus how that impacts on content.
  • We’ll look at the new wave of journalistic opportunities and what you can do to help!

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How to Smash Your Business Bottlenecks (Plus 3 Key Tools to Help!)

how to smash your business bottlenecksOn October 3rd 2017, the Financial Times reported that Tesla shares had slumped after the business hit a bottleneck in its production.

Tesla shares fell nearly 2 per cent to $335.91 after the Palo Alto-based company said that it produced just 260 of its Model 3 vehicles in the third quarter, well below the target of more than 1,500 that chief executive Elon Musk had predicted for the month of September alone.

What caused that failure to hit the target?

A bottleneck.

A bottleneck is when one process in a chain of processes cannot perform to the standard of those around it, creating a delay which damages the other processes.

No matter how well Tesla creates batteries or programs its self-driving software, if the factory can’t, for example, install tires fast enough then Tesla can only produce cars at the rate it installs tires.

That poor process brings all of production down to its level. Business output becomes defined by its weakest link.

But it’s not just shop floor industrial processes which fall foul of these problems. Any business or set of operations will be faced with this challenge too. In this article, we’ll look at a couple of approaches you can use to attempt to identify and overcome bottlenecks in your business.

  • Flow charts help you visualize current operations
  • The Five Whys technique allows you to identify root causes quickly
  • Toyota’s three concepts for process implementation focus your improvement
  • How Process Street can assist in beating bottlenecks

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The Best Payment Platforms: Stripe vs Paypal vs Square vs Braintree

stripe_vs_paypal_vs_square_vs_braintree best payment platformIn the first quarter of 2017, the AppStore and Playstore saw record revenues yet again with a whopping total of $15 billion worldwide, representing a year over year growth of 45%.

Add in other online sales and the amount of money being spent is astronomical.

But how do we process all these sales? And what means of processing is best for your company?

We’ve pondered the question at Process Street and decided to write up our findings. In this article, we’ll compare Stripe, Paypal, Square, and Braintree to see what each do and how they do it. We’ll analyze those findings and suggest which might be better for different kinds of businesses.

The key areas we’ll compare are:

  • Features – what do they offer and what can’t they do?
  • Pricing – where can we find those small gains which make a difference at scale?
  • Ease of use – can a regular person integrate it into their business, or is a developer needed?

But first, let’s look at some of the different use cases for these payment platforms to contextualize our investigation.

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How to Analyze an Article: Don’t get Fooled by Terrible Advice


how to analyze and article don't get fooled by terrible advice headerThere’s a lot of advice on the internet. Some of it is good, some of it is terrible, and some sits in the gray area between.

Within the fields of tech and startups, a lot of what people do day to day is influenced by what they’ve learned online; I doubt many people reading this article learned in school how to effectively market a product over Instagram!

Sorting the good from the bad is a challenge we all face, and one we have to become better at as individuals and as a society.

Improving our ability to analyze information doesn’t just mean identifying fake news, though we will look briefly at it. It also means being able to take a second look at informative journalism and the reporting of research; the kind of information which you might use to inform big business decisions. We’ll look at:

  • The importance of recognizing the gray area in complex issues and reviewing the source text.
  • How media reporting of studies can often obscure the real points
  • Why certain models of investigation can have inherent flaws, and why you should be wary of that.

At the end I’ll follow up with the 10 step process you can use to improve your analysis. This process is pulled from the recommendations of Carl Sagan, Richard Feynman, and Michael Shermer, and repurposed for your professional needs.

But first, let me tell you a little story…

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How 4 Top Startups are Reinventing Organizational Structure

organizational structure headerWhen a city doubles in size, the productivity per person increases by 15%. When a company doubles in size, the opposite happens.

Companies like Zappos see this as a fundamental problem to solve. For them, the root lies in organizational structure.

With the opportunity to be dispersed remotely and to build complex products without factories and production lines, the tech industry is particularly able to pursue innovative approaches to structure, management, and organization.

Increased self-management, remote working, and task forces instead of departments, are all emerging trends which lend themselves to growing businesses.

Elon Musk talks about his businesses innovating the production process as much as the product. Mark Zuckerberg describes Facebook’s structures and organization as its biggest asset.

Ethan Bernstein, Assistant Professor of Leadership in Organizational Behavior at Harvard Business School, adds:

…[O]rganizations who are increasingly thinking about structure as an advantage and a form of making their employees more productive, will continue to evolve and innovate in this direction. And that’s something I think we’ll see across all organizations, regardless of whether they are trying to deliver “wow” to customers, or trying to do something very different.

So what are the competing philosophies which are driving these trends within the industry? Which companies have implemented the most extreme reorganizations and how have they dealt with the changes?

In this article we’ll look at:

  • Zappos: How they implemented Holacracy, with a why and how explanation.
  • Buffer: The steps they took to prioritize the individual within the company over management structures, with the challenges they faced and the lessons they learned.
  • Zapier: How they reflect these general shifts and why they chose not to dive in to extreme organizational innovation.
  • Basecamp: The marriage of many competing philosophies documented through their company handbook.
  • Process Street: The tool which helps you build the machine which builds the machine.

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How Toyota Saved Children’s Lives with Process Implementation

process implementation toyota headerWhat connects a 75% drop in infection rates, a 48% increase in home rebuilding speeds, and an extra 400 hungry families receiving the supplies they need to get by?

Have you guessed yet?

That’s right. Effective process analysis and implementation. Specifically, the Toyota Production System process analysis and implementation.

In this article, we’re going to look at some of the heartwarming success stories of process implementation carried out by the Toyota team.

The human side of organizational systems demonstrate the importance and effectiveness of learning and understanding how to create continuous improvement in your processes.

Throughout these examples we’ll see a number of key Toyota concepts employed and how they worked in practice:

  • genchi genbutu – to “go and see”, to embed yourself in the system and observe,
  • kaizen – to employ ideas of continual improvement, making small iterative changes,
  • muda – to identify waste, and to recognize that what constitutes waste is contingent on your situation.

From disaster relief to pediatric hospitals, the benefits of strong process analysis are clear for all to see.

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How to Be GDPR Compliant: A Guide for SaaS and Beyond

gdpr compliance header

A spectre is haunting Europe – the spectre of GDPR.

It seems to be the one thing everyone in the data security industry is talking about, Equifax aside…

Articles are being written, consultancy firms are popping up, and businesses are quietly panicking.

Yet, like so many grand legislative changes, many people are unsure what GDPR is, how it could affect their business, or whether they should even be worried about it at all.

In this article, we’ll be looking to clear up some of those misconceptions while presenting actionable steps for how companies can go about adjusting to the coming changes. We’ve scoured the available resources to find the answers to our concerns about GDPR and now we’re sharing it with you.

(Still employ a consultant though. As you’ll see, there’s too much at stake not to!)

We’ll explore not just the impact on European companies but also companies outside the European market who process or control data which could come under the scrutiny of these EU measures.  SaaS companies like Process Street will find themselves needing to adapt their services for their large European clients, and if you work within the SaaS field you might have to do so too.

Before we go further, let me give you a Too Long; Didn’t Read:

The best short summary of the ethos of GDPR I’ve read comes from Wired:

For companies that have more than 250 employees, there’s a need to have documentation of why people’s information is being collected and processed, descriptions of the information that’s held, how long it’s being kept for and descriptions of technical security measures in place

The GDPR broadly sets out:

  • You need to have a system in place to manage data and security.
  • You need to have that system fully documented.
  • You need to operate with the parameters of the GDPR, e.g.
    • Consent boxes cannot be auto-filled as “yes”.
    • Companies must respond to access requests from users within 1 month.
    • Requests for personal information must be processed free of charge.

At the end of this article, you’ll find a free Process Street checklist which uses ICO recommendations and Article 29 Working Party advice to guide you through assessing your company’s GDPR readiness!

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12 Inspection Checklists to Maximize Safety in the Workplace

inspection checklists header

In industries all across the globe there are countless people whose responsibility it is to preserve the safety of others.

This template pack is geared to make the lives of those people easier.

Our collection of Process Street inspection checklists make sure to cover inspections of all different varieties within a range of industries.

Some of our checklists are geared toward adherence with specific regulations while others are more generally purposed, promoting best practices.

Each checklist is built to be dynamic, interactive, and 100% editable.  All data entered into the checklists is stored in a table format within the template overview section to be reviewed later or exported.

Either select the checklist you wish to use from the list of quicklinks below, or scroll through the whole pack to read a little about each one.

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How to Build an MVP App Without Writing Code

mvp app how to build an mvp app without writing codeWhen you have a great idea for a startup or a service the first thing you desire to do is create it, talk about it, and see what people think.

In creating a minimum viable product, entrepreneurs choose between experiments that can validate or invalidate their assumptions about a business model. – N. Taylor Thompson

These experiments could be anything from interviews with potential customers, trying to build a client base on the promise of a future product, or building a basic version of your idea and testing it in the market.

That last one is what we’re going to focus on. How can you create software to make a product a reality?

For some people, this means sitting down and writing code. Line after line slowly pieces together the idea and shapes details until a version which works exists.

This is how we make software. It’s how we’ve always made software.

However, you wouldn’t think you needed years of coding experience to create a blog. You could just start a Medium account or a Tumblr, or whichever platform is trendy right now.

Because you’re not the only person who wanted to build a blog, other people with greater technical skill developed tools to help you build blogs without needing to code.

This makes it easier and faster for everyone. But it’s not just blogs which you can build without coding.

In this article, we’ll look at a number of different tools you can use to build a whole range of products by pointing and clicking and dragging and dropping.

If you want to make your product a reality, rapidly building a first working iteration is a very useful option to get started!

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