All posts by Adam Henshall


9 Benefits of Business Process Management (BPM) and Why You’ll Love It

benefits of bpm business process managementThis is a guest post from Pauline Farris, a translator who speaks Portuguese, English, Spanish and Italian. She travelled the world to immerse herself in new cultures and learn languages. Today she is proud to be a voting member of the American Translators Association and an active participant of the Leadership Council of its Portuguese Language Division.

The world of business is changing fast and there’s no time for hesitation.

In every domain, competition is getting strong and the market is getting less tolerant of mistakes. This is why more and more companies worldwide are embracing Business Process Management (BPM).

BPM is a management system which aims at improving a company’s overall performance through optimization of important business processes, appropriate management, and maintaining those changes which have been made.

The BPM market is expected to grow to approximately USD $16 billion by 2023, with a 14% CAGR between 2017 and 2023 (Business Process Management Market Research Report).

benefits of bpm market growth
Source

This shows that companies on a global level have recognized the need for improvement, development, and change.

Can business process management help your organization achieve its goals? It’s time to take a deeper look. Here is an exploration of the main benefits of adopting BPM and the reason why the BPM market is thriving worldwide.

This Process Street article will include:

  • A brief primer on Business Process Management (BPM)
  • The 9 benefits of BPM: How to boost your business
  • How you can get started and reap the benefits of BPM today!

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22 Business Growth Lessons for Startups from SaaStr Europa

business growthStartup life is hard enough when you’re trying to get a product off the ground.

But the challenge doesn’t stop at your first investment round.

The growth stage of a startup is where a whole load more are likely to flounder. You’ve made big promises to your investors and you’re struggling to meet those targets – not ideal.

Achieving the first stages of growth necessary to access further venture capital, or generate revenues you can rely on, is not easy. Your customers have higher expectations for your product and your team is expanding and professionalizing all while you’re still trying to improve output.

Fortunately, conferences exist where you can go to watch lectures, promote your product, and realize that everyone else is fighting the same issues at the networking events.

One growing scene at the moment is the European SaaS market.

Not as mature as its American cousin, the SaaS market in Europe has an explosion of companies and all of them are vying for that next stage of growth.

That’s why we went down to SaaStr Europa to find out what advice the speakers and panels would have for the 2019 cohort.

In this Process Street article, we’ll cover the key business growth lessons from a series of headline lectures:

  • Logging in to Paris
  • The Answers to Everything – with SaaStr, G2, Twilio, and CircleCI
  • Hackathon to Unicorn – with Talkdesk
  • Happy Customers at Scale – with New Relic
  • The Rules You Can Break – with Tradeshift
  • Freemium at Scale – with Typeform
  • Process Street won the prize!

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Confronting an Employee? 11 Communication Mistakes Managers Make

confronting an employeeJennifer Lockman graduated from UCLA majoring in Journalism. Now she works as a writer. Her expertise includes general education, e-learning, business, writing, and lifestyle.

Being a manager often puts you in a difficult position.

It isn’t always about smiling and cheering for your employees. It also means that you have to right the wrongs, and come face to face with unpleasant situations.

While there are countless ways to motivate the team and encourage them to attain success, when it comes to tackling the hurdles along the way not all managers have the knack for it.

Of course, one could try to instigate the fear of getting fired if you displease the manager, but that might not be the most effective way to approach a conflict with an employee. Nor is letting them assume that the manager is a pushover.

So if you are dreading that meeting you should have had a long time ago, we are here to tell you what to avoid and how to approach the situation. With adequate communication, a confrontation could help build stronger relationships in the office and boost performance.

In this Process Street article, we’ll cover 11 common mistakes managers make when confronting their employees and provide you with a host of process templates to try to make your life easier!

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Project vs Process: What’s the Best Form of Management for Me?

project vs processWhen it comes to managing what work gets done, we’re often faced with a choice: is this a project, a process, …or both?

Different tasks need different approaches.

You need multiple techniques in your skillset and understanding the difference between projects and processes, and how this impacts on work, makes for a very useful tool.

In this Process Street article, we’ll look at:

  • Project vs Process: What’s the difference?
  • What is a process?
  • What is a project?
  • The principles of process management
  • How projects can become processes
  • Get started with process management today

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What are Maturity Models in Business? (Capability Maturity Model, AIMM, and More)

maturity modelWhen you’re building a business, a team, or any kind of system, you need ways to understand how well you’re doing.

You want to be able to look at your performance and set base standards which have to be met, and be able to contrast those standards with an understanding of what best practice looks like.

You want to understand where on that scale of performance you are at.

It’s why we use things like KPIs, OKRs, or other goal/objective driven metrics.

But those metrics, as useful as they are for some things, are often hard to apply to qualitative data.

This is where maturity models can become an incredibly useful tool.

One model we’ll discuss here is the Capability Maturity Model, and the CMMI Institute alone appears to have about +8500 accredited users of this model (interestingly, in 2018 ~80% were pairing it with agile methodologies).

The problem, though, is that maturity models are often shrouded in complex terminology and overly-convoluted systems. How am I supposed to implement one in my business if people can’t understand it?

In this Process Street article, we’ll tear through the jargon and look at:

  • What is a maturity model?
  • What are the current limitations of business process maturity models?
  • Which are the best business process maturity models?
  • What is a Capability Maturity Model (CMM)?
  • What is the Agile ISO Maturity Model (AIMM)?
  • How does Process Street fit in your maturity model?

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13 Top B2B Review Sites to Uncover What Customers Really Think

review sitesOne of the most important things when running your business is understanding how your customers feel about your service.

We all know that it’s tough to gather all the feedback you would like. You’re more likely to talk to customers in your support channels when they experience an issue, but that doesn’t always give you a holistic understanding of their experience with your product.

Equally, social proof is a very important area to leverage when trying to bring new customers on board. This means that public praise of your product can increase your acquisition rates and lower acquisition costs.

Positive or negative, reviews – particularly public ones – provide huge value to businesses in how we shape immediate and long term decisions.

This is why we at Process Street are writing up a list of the top places you should make sure you have listings for, should make sure you monitor for feedback, and make sure you engage on to improve your customer’s experiences.

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Business Process Optimization: What, How, Why? (Free Templates)

process optimizationAt Process Street, we’re all about processes: creating, implementing, analyzing, mapping, improving, and automating.

There are a lot of layers to processes and it’s easy to get caught up in the complexities.

But really, it’s quite simple.

You need to document your workflow and then follow it, making improvements where necessary over time; continuous improvement.

All of this can be summed up by the concept of process optimization.

In this Process Street article, we’ll give you a quick actionable overview of how to optimize your processes with some tips and tricks of what to look for and how to do it.

We’ll cover:

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What is Churn Rate? How to Calculate Customer Churn (Definition + Meaning)

churn rateWhen it comes to running a business, particularly a SaaS company, understanding churn is vital.

There’s a lot to cover, so let’s cut straight to the chase.

In this Process Street article, we’ll look at:

  • What is churn?
  • How to calculate churn rate
  • Churn examples: From Facebook to Twitter to HubSpot
  • Why do customers churn?
  • McKinsey’s 4 best practices to increase retention rates 15%
  • 3 practical steps to reduce churn in your business
  • The Harvard churn management algorithm
  • Churn management resources to help you reduce churn
  • Use Process Street to help you tackle churn in your business

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All The Tools You Need To Set Up An Effective Link Building Campaign

link building campaign toolsThis is a guest post from Nikola Banicek, an internet marketing specialist at Point Visible, a marketing agency providing custom outreach and link building services. He’s a laid-back guy with experience in PPC, copywriting, and project planning. When he’s not working, he’s either gaming, watching football or anime.

Link building is essential if you want to rank higher and position yourself as an authority in your niche.

The problem is, of course, that link building isn’t easy. It takes time, effort, patience, and skill. The rewards are big – but only if you get the process right.

This is where tools come in.

Tools are designed to solve problems and make your life more efficient. And in the link-building game, there are lots of problems to solve! From finding better link building opportunities to managing your whole projects, tools have got you covered.

But which ones should you be using and for what purpose?

In this Process Street article, we take a look at all the tools you need to set-up an effective link building campaign.

Link building campaign tools: The quicklinks!

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The Straightforward Guide to Product Strategy (With Templates)

product strategyBuilding a solid product strategy is often thought of as a complex challenge and many companies fail to approach it systematically.

Other teams sometimes operate with a lean methodology and think this excuses them from developing a strong product strategy to guide development.

It doesn’t.

A solid product strategy is an important part of building a functional and coherent product and it shouldn’t be overlooked.

In this Process Street article, we will avoid long explanations and unnecessary detail, cutting straight to the point to give you a clear and actionable understanding of product strategy.

And we have provided an actionable product strategy template you can use in your business!

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