TechMD, now part of Integris, is a managed IT services company that uses Process Street to centralize recurring standard operating procedures, assign work, and make execution reviewable.

This TechMD case study explains how TechMD use Process Street to manage recurring processes across employee operations, accounting, emergency response, and customer service. We spoke with company President Sebastian Igreti about TechMD’s experience.

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DenaliTEK is an Anchorage-based managed IT services provider. The company used Process Street to perform and track recurring work ranging from payroll to client maintenance, helping its team deliver services more consistently and in less time.

We spoke with then-Controller Lisa Clark about how DenaliTEK used Process Street to clarify processes, reduce missed steps, and keep client maintenance visible.

Hatch Canada uses Process Street to handle its growth by standardizing recruiting, onboarding, and multi-location operations. In one peak summer, the team ran 400 recruitment workflows from the same template.

In this customer story, CEO Peter Kuperman explains how repeatable processes helped the team see where every candidate stood, make decisions faster, and maintain consistent work across geographically distributed locations.

iQ Food Co used Process Street to document recurring restaurant operations, standardize work across locations, train employees more efficiently, and reduce mistakes in payroll onboarding. The Toronto-based restaurant company turned knowledge that had lived in one leader’s head into repeatable procedures that other people could follow.

In 2017, we spoke with then-COO Arthur Bekerman about how the team used Process Street while its network of locations was growing. His account shows why restaurant standard operating procedures matter: growth becomes easier to manage when teams can find the right process, follow it consistently, and confirm that every required step is complete.

A content marketing process turns research, creation, review, publishing, and promotion into repeatable work with clear owners and approvals. A look inside Bolton Remote’s experience shows why that matters: the remote staffing company replaced Word documents that people read once and then executed from memory with a visible, trackable content workflow.

Process Street spoke with Edsel Mendoza about the marketing team’s approach in 2015. The story captures Bolton Remote at that point in its history; SupportNinja acquired Bolton Remote in 2022. The lesson still holds: a documented process helps a distributed team complete every step without a manager checking each action.

The Crane Sharpie campaign is a social media contest case study about turning a product into a creative giveaway and using an artist partnership to amplify it. In 2014, I had a great call with Katie Sotor, then vice president of marketing at Crane, about the campaign. It ran for almost six months and, Katie reported, brought in more than 20,000 Facebook page likes during its first three months.

Crane turns ordinary products such as humidifiers, air purifiers, and space heaters into playful, creative designs. That product identity helped the team grow its Facebook page from roughly 9,000 to more than 30,000 likes in three months while spending less than $200 per month.