I’m Not Receiving Email Notifications

There are a number of reasons you may not be receiving email notifications.

You may be new to the platform or you might have been using Process Street for a while.

If you have SSO enabled, please contact our Customer Success team directly for assistance. 

Check through the details below to troubleshoot.

New users

If you’re new to Process Street, you must ensure that you have first accepted the invite and also verified your email address. This is a two stage process for which you will receive two separate emails.

Once you have completed both steps, you should start receiving email notifications.

If you encounter problems or see an orange ! warning flag anywhere in your account, please ask an admin in the organization to re-send your invite.

Spam filters

Your notifications could be flagged as spam. Check your spam box for any missing messages and un-check them as spam.

Personal notification settings

Check that you haven’t unsubscribed from all email notifications from your personal notifications settings. This toggle button must be grey to allow you to receive notifications. If it’s green like the example below, you won’t receive any email notifications.

If you prefer one email instead of receiving them as they happen, you can choose to have a once-a-day reminder of any overdue and upcoming tasks.

You can also opt in / out of other email notifications, so check that you have set these the way you need them to receive the appropriate emails.

Self assignment

You will not receive notifications about tasks or checklists that you have assigned yourself to. This is by design, and you will find these ready to work on in your Inbox.

If someone else has assigned you and the emails are still not being received, please contact our Customer Success team who can investigate further.

Whitelist domains

If your business operates in a secure environment, you may need to ask your IT department to whitelist certain domains that Process Street uses, to allow you to receive email notifications.

More support

If you have SSO, or if you are still experiencing difficulties, please contact our Customer Success team.

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