All posts in Management


What is an ISO Audit? Free ISO 9000 Self-Audit Checklist (ISO 9004:2018)

ISO self-audit

Before we dive into the world of ISO audits, if you’re savvy on ISO audits and are just here for a complete, actionable, and totally free ISO 9004:2018 self-audit checklist, you can grab that here:

Otherwise, read on.

What is an ISO audit?

An audit in the context of ISO standards is the process of making sure a certain business system or feature, whether a process itself, a quality management or business process management system, or a product, is compliant to certain requirements.

The requirements by which the compliance of an organization are assessed could be defined by certain ISO family standards, or they could reflect the need to analyze certain performance indicators or business needs.

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Nudge Theory: How to Influence Decisions Without Ads

nudge theory

We’ve all felt overwhelmed by advertisements and burned out by peer pressure. Most of us also want to influence people’s decisions to try and get a certain outcome.

That’s where nudge theory comes in.

Less intrusive than advertising and so widely applicable that it’s seen implementation in everything from architecture to politics and charity drives, nudge theory is a great way to present choices to your audience in a way that subtly promotes the one you want them to make.

So, stick around to learn what nudge theory is all about and see how you can use it to influence decisions without making your audience feel like they’re being forced into it.

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What is a Quality Management System? The Key to ISO 9000

Quality Management System

What do Three Mile Island, the Hubble Telescope, and the Ford Pinto have in common?

They all had fatal flaws caused by their substandard quality management systems.

While most failures that could be solved with a thorough QMS don’t result in a combined $3.9 billion in damages and 180 deaths, it’s impossible to argue that such a system couldn’t also bring massive benefits to your own business.

To name but a few, these effects include:

  • ISO compliant
  • Being more productive
  • Becoming more efficient
  • Reducing employee turnover
  • Systems for measuring and tracking successes and failures
  • Better customer loyalty
  • Not causing a nuclear meltdown

Sadly, quality management system explanations tend to come with a lot of jargon and dry text. That’s why we here at Process Street bring you this guide on how to create and implement one.

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3 Steps to Cultivate an Inclusive Workplace in a Conflicted World

inclusive workplaceThis article is a guest post from Wendy Dessler; a super-connector who helps businesses find their audience online through outreach, partnerships, and networking. She frequently writes about the latest advancements in digital marketing and focuses her efforts on developing customized blogger outreach plans.

It’s easy to check a few boxes when it comes to backgrounds and ethnicities, but does that really equal inclusivity?

Let’s face it, these are conflicted times. Everything seems to be coming to a head, and as workforce leaders, we need to make it a priority to make sure people feel valued.

Diversity is more than just a buzzword.

Diverse companies have a better reputation, and they also reap the endless benefits of having people from a variety of cultures, experiences, and backgrounds. Even if you don’t think inclusivity and diversity is a real issue today, it is.

An unfortunate 44 percent of managers are “too busy” to bother with diversity initiative. Including more people and encouraging a variety of perspectives does take time. It’s not always easy. It’s a team effort in many ways, yet it’s so essential to success today.

It’s not all about diversity. It’s also about building a culture of respect and appreciation.

We’ve all experienced working somewhere where we didn’t feel welcome. Maybe the leaders were too harsh and demanding. Maybe the hours were ridiculous. These jobs aren’t worth keeping, and they cause employees to feel undervalued.

You work hard to bring the best talent into your company. Don’t you want those individuals to feel excited about where they work? Believe it or not, it’s hard to find top talent today. According to the ManpowerGroup Talent Shortage research, 45 percent of employers across the globe struggle to find the skills they need. This is the highest in over a decade.

It’s time for your company to thrive thanks to different perspectives, skills, and personalities. Give your top performing employees a reason to love working at your organization.

If you’re ready to create an inclusive environment built for thriving, keep reading this Process Street article to explore the top 3 steps for cultivating diversity, inclusivity, and more.

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Agile Marketing: What It Is, How to Use It and Why You Need It

agile marketing

“Agile marketing” isn’t a useless jargon term or some kind of crutch. It’s the driving force behind how our team is able to write 24 posts per month while onboarding employees, working on product launches, and much, much more.

It’s also not nearly as intimidating as it might first seem.

It’s all about applying the principles of Agile in a marketing setting. That means working fast, defaulting to action, and having much smaller work cycles than usual.

Let’s dive right in.

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How to Support €38.8 Billion Revenue: Tips from IKEA’s Supply Chain

ikea supply chain

You can’t earn €38.8 billion in annual revenue by stumbling through your processes.

Specifically, the IKEA supply chain is the glue that holds the company together and allows them to flourish.

From their suppliers through to the product in-store, the supply chain is set up and managed in a way that reduces costs at every stage, makes the products more appealing to customers, and makes the brand as a whole seem more appealing.

It’s genius, really.

So let me show you how they do it.

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5 Great Ways to Involve Your Employees in Process Design

process-design

Finding effective ways to engage your employees in decision-making processes has become a priority for most organizations in recent years.

Why?

Because numerous research studies clearly indicate that involving your employees in how things get done improves morale, which in turn positively impacts productivity, loyalty, and pretty much everything else that enables a business to grow and stay competitive.

Really it’s just common sense. Treat your employees well, give them opportunities to contribute, and they will be more motivated to consistently produce their best work.

According to Salesforce research, employees who feel their voice is heard are 4.6 times more likely to feel empowered to perform their best work, while another study indicates that organizations with high employee engagement outperform those with low employee engagement by 202%.

It’s hard not to perk up your ears and think carefully about how much you involve your employees when such significant numbers are flying around.

In this post, I’m going to be going through 5 ways for you to involve your employees in decision-making when it comes to process design.

In other words, I’ll be looking to offer you some practical, tried and tested ideas for encouraging your employees to contribute to the design of internal business processes. This will not only offer them a channel for empowerment, but will also improve process adoption as they will be built through collaboration and teamwork. It’s a win-win situation.

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6 Tips to Remotely Manage a Team Better than Most Offices

remotely manage

Remote teams can be a nightmare to manage.

The distance (and potential time zones) between each team member mean that everyone has to be trusted to work on their own without constant supervision. To successfully do that, they need to have as few roadblocks as possible.

To remotely manage a team effectively you need to overcome the communication and availability issues that regular offices don’t have.

Automation is a must, especially with marketing, but if your core practices are running aground no amount of automation will help you.

During my last 3 years with Process Street I’ve learned a lot about both working in and organizing our remote marketing team. We’re constantly striving to be more productive and keep a consistent output of high-quality work.

In doing so, I’ve come to realize the key elements which decide whether your remote team is going to run like clockwork or become an untrackable mess of blame-passing.

Let’s get straight into it.

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Purchase Requisition: How to Get Finance to Buy You New Software

purchase requisitionModern business is a fast paced game and there are always new ways you can discover to improve your operations and output.

One of the easiest and simplest ways to improve the day to day running of your business is to supply your team with better tools.

With the array of modern SaaS products available on the market there are specialized tools for a host of use cases.

We use Close.io for our sales team, Intercom for customer support, and Process Street for our business process management throughout the company.

But if you’re a department within a larger company, or a team within a department, how do you convince top management and finance to sign off on a new software product to boost your team’s performance?

In this article, we’re going to give you a step by step guide of how to make that happen. Including:

  • What is a purchase requisition?
  • The difficulty of bureaucracy
  • 3 important factors to convince finance
  • How to write a proposal for a new software purchase requisition
  • Create or improve a purchase requisition process

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The E Myth Summary: How to Create a Business That Won’t Fail Immediately

E Myth Summary

When Michael E. Gerber gives you advice for starting a business you listen to it.

With a career spanning over 40 years and working with hundreds of thousands of companies worldwide, Gerber’s expertise is invaluable to anyone looking to start their own venture. Lucky for us, he’s written several books on the topic, the most famous of which I’ll be summarizing in this post.

This E Myth summary will take the core business tips from Gerber’s work and condense them into a single post. It’s all of the value, proven with examples from companies like Facebook and Zenefits, and doesn’t need you to spend 40 years to learn it.

In particular, I’ll be covering:

  • Balancing your business personalities
  • Creating a business, not a job
  • Working on your business, not in it
  • Why your business needs systems
  • The idea of your business being your product
  • Motivating employees with the idea behind their work
  • Make topics human to make them interesting

Let’s get started.

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