All posts in Management


What is Workplace Diversity? Improving Diversity in the Workplace (8 Free Templates)

Diversity in the Workplace

Workplace diversity is more than a buzzword. It’s also more than a passing phenomenon.

Whether it’s findings from MIT proving that having an equal gender balance increases revenue, or McKinsey’s discovery that companies in the top quartile for racial and ethnic diversity have a 35% increase in financial returns above the national average, diversity positively affects both a company’s culture and bottom-line.

At Process Street, we recognize the importance of diversity, but we also understand that improving diversity in the workplace isn’t an easy task for HR teams.

That’s why we’ve created these 8 free templates:

However, before deep-diving into the templates, it’s crucial to have a solid understanding of exactly what diversity in the workplace is, and why it’s profoundly important. This will help you get the maximum possible value from our templates.

With that being said, let’s get started!

Continue Reading

What is Employee Engagement? How to Keep Your Team Happy and Motivated

what is employee engagement

What is employee engagement?

I’d been explaining the ins-and-outs of my job to my family for a while but here I had to stop to give more detail. That’s when it hit me.

To most people, employee engagement is jargon.

They see it as an airy concept that doesn’t have a solid definition – it’s something that marketers point at to sell products and nothing more.

The reality couldn’t be further from that.

Employee engagement is a vital statistic which can show the overall health of a business at every level. If you can affect it, it can result in massive benefits such as a 67% lower employee turnover rate and 21% higher productivity.

It’s time to learn what employee engagement is, how to measure it, and what you can do about it.

Continue Reading

Project vs Process: What’s the Best Form of Management for Me?

project vs processWhen it comes to managing what work gets done, we’re often faced with a choice: is this a project, a process, …or both?

Different tasks need different approaches.

You need multiple techniques in your skillset and understanding the difference between projects and processes, and how this impacts on work, makes for a very useful tool.

In this Process Street article, we’ll look at:

  • Project vs Process: What’s the difference?
  • What is a process?
  • What is a project?
  • The principles of process management
  • How projects can become processes
  • Get started with process management today

Continue Reading

Basics of Enterprise Risk Management (ERM): How to Get Started

risk management framework

Organizations exist to create value for their stakeholders. By setting objectives, developing strategies, following through and continuously improving processes, value is created.

That’s the ideal situation, at least. In reality, it’s not always as simple as making a plan and sticking to it. There’s always the risk that certain events could affect the success of these plans.

It’s the job of management to make adequate preparations to ensure that systems are in place to continue hitting objectives, even when the beast of unforeseen circumstance rears its head.

Enterprise risk management (ERM) is a direct solution to these kinds of uncertainties, allowing management to oversee the continual creation of value on a complete, integrated, organization-wide level.

By utilizing an effective ERM system, you can rest assured that the organization will see a consistently high success rate in terms of hitting objectives and KPIs.

Stakeholders of all kinds, from customers, suppliers, government and regulatory bodies are all increasingly interested in how businesses are implementing ERM. A well-implemented ERM system could set the foundation for many high-quality, long-term client relationships.

Equally, not having a proper system for enterprise risk management could mean your business is perceived as less competent, and could even result in loss of clients and damage to brand image.

In this post, I’ll discuss:

  • Introduction to and basics of enterprise risk management
  • Benefits of a well-implemented ERM system
  • Core ideas of ERM
  • Examples of different ERM approaches
  • The enterprise risk management process
  • Implementing ERM
  • Automating ERM

To begin with, I’ll start by breaking down the full scope of an ERM system, and some basic definitions.

Continue Reading

Burnout: How I Beat It, and How You Can Too

burnout process streetPush through this week and you can take it easy when things ease off.”

I’ve made the mistake of working up to and beyond the point of burnout. In my first few months with Process Street I worked so much that I almost quit through exhaustion.

It shouldn’t have to get that bad before we recognize that burnout is a very real danger for any and every employee.

Skyrocketing blood pressure and a lowered immune system are common signs of burnout. A cold might knock you down for two weeks instead of two days“, Tony Robbins on the effect of stress and burnout on physical health, How to Recognize Burnout Symptoms Before It’s Too Late

Anyone can suffer from burnout, leaving them physically and mentally exhausted, compounding other small issues into impassable roadblocks, killing productivity and even making them more vulnerable to illness.

Then, if the stress is high or the burnout consistent enough, they’ll quit.

Hiring is expensive, let alone the bad press you’ll get for a team member quitting due to preventable work stress and burnout. Heck, that’s not even counting the productivity loss while the employee is still with you.

Don’t let that happen.

From my own personal experience and the stories of others, I’ve put together this post to show you exactly what burnout is, how to fight it and how to prevent it whether you’re an individual or a team.

Let’s get stuck in.

Continue Reading

ISO 13485: Basics and How to Get Started (QMS for Medical Devices)

iso 13485 checklist

In today’s business world, owners are constantly grappling with concerns and surmounting obstacles, the least of which is actually staying afloat financially in what can be an unforgiving economy.

However, the struggle to turn a profit pales in comparison to some of the harsher consequences of failing to comply with certain regulatory requirements.

Take HRIS broker Zenefits for example. Failure to comply with several licencing regulations issued by the California Department of Insurance landed them a $7million fine.

That’s just the tip of the iceberg; more severe penalties extend to include government bodies compelling you to dissolve your company, and ultimately the endangerment of the lives and well-being of individuals your organization is servicing.

“On a global scale, we are all being asked to do more with less—and for less. At some point soon, the current internal systems will not be able to hold back the deluge, and companies will be faced with a stark decision—consistently improve or perish” – Erik Myhrberg and Joseph Raciti, Practical Field Guide for ISO 13485

Often, these kinds of requirements take the form of the ISO 13485 standard for medical device manufacturers.

In this article, I’ll break down the ISO 13485 standard, from a basic introduction to suggestions and resources for implementing it in your business or organization.

Continue Reading

How to Assign Tasks Dynamically: Role Assignments in Process Street

Role Assignments

Assigning team members to their tasks is a duty which is as vital as it is tedious.

Everyone pretty much knows what they should be doing, so there’s no need to directly assign them to everything when you could be spending time on more important tasks, right?

Wrong.

Human error (of which memory plays a huge part) affects 1/100 routine tasks where care is needed. This means that the people responsible either makes a mistake or forgets what they need to do (hence why documented processes are so important).

That’s why we here at Process Street have a role assignment feature in our checklists.

Role assignments let you dictate who each task in your process checklists needs to be assigned to without fail every time. All you need to do is set up the role which will have the task assigned, then Process Street does the rest.

Ready to assign your tasks without fail, fuss or tedious fiddling? Then let’s dive right in.

Continue Reading

What is HRIS? The Best Software for a Human Resources Information System

hrms

Employees are the vital force driving any organization, and as such making sure that employee information is properly stored and managed is of utmost importance.

Despite the importance of employee data, many HR departments are still filing away paper forms and documents. This is not only inefficient and cumbersome, it is also not the most secure option available.

Organizations must turn to software solutions for managing the efficiency of their internal HR procedures, while being sure to maintain the integrity of dealing with sensitive employee data.

In HR departments, poorly established and implemented policies and procedures directly impact the quality of life of employees within the organization. By tracking HR performance in a reliable way, businesses can improve efficiency and effectiveness of their business practices.

In this article, I’ll take a look at the reasoning for implementing a human resources information system, or HRIS, in your business, and break down:

  • What is a HRIS?
  • HRIS or HRMS?
  • Benefits and solutions offered by a HRIS
  • Key things to consider when looking for a HRIS
  • HRIS features
  • Best HRIS software
  • More tools to streamline your HR department

What is a HRIS?

HRIS stands for human resource information system. This is a wordy way of saying that it’s a tool to help keep employee data in order.

Think of it as using a combination of information technology and HR software to improve processes to achieve more goals and objectives in a HR department.

“The key goal for Human Resources is to lead the rest of the organization in creating an open, honest and high performing workplace” – HRM Handbook

Continue Reading

What is Customer Support? How to Improve Your Support Team (17 Free Processes)

Customer Support

A buggy Netflix account. A defective iPhone. Faulty B2B software.

There’s nothing more frustrating than when products and services encounter issues, or when they simply don’t work at all.

Consumers expect the products and services they buy to perform properly. After all, they’ve handed over their hard-earned money to the vendor in exchange for goods.

Who do consumers turn to for assistance? Customer support.

However, a customer-facing employee can only carry out excellent service if they’re onboarded correctly, fully trained, taught how to interact with customers, and given regular feedback on their performance.

If consumers aren’t impressed with their experience, they can churn immediately and leave negative reviews in their wake. Should the churn rate increase and harmful reviews accumulate, it could be the death knell of an entire business.

At Process Street, we know about – and strongly believe in – effective customer support. In fact, we operate a policy where each new employee must undergo a period of customer support experience, which amounts to a few weeks in total.

That’s why we created these 17 free templates for other teams.

The process templates featured in this free template pack will help strengthen any customer-facing team’s ability to perform successfully. From new employee training checklists to performance reviews, churn reduction checklists to a guide on responding to negative reviews, we’ve got your workflows covered.

Continue Reading

5 Free ISO 14001 Checklist Templates for Environmental Management

Implementing an EMS, or any of the ISO 14000 standards used to be a confusing and intimidating process.

What’s more, in the past, companies that wanted to conform to and implement standards for environmental and quality management systems would be faced with the task of building out huge, complex manuals, with lengthy processes for changing how each task and procedure in the business was approached.

The result of this kind of EMS implementation would often be a huge, labyrinthine system of paper forms; slow to implement, difficult to navigate, and a nightmare update in tandem with real, changing business needs.

However, things changed with the recent ISO 2015 updates.

Continue Reading

Get a free Process Street account
and take control of your workflows today.

No Credit Card Required