Lately, we’ve been diving deeper than ever into the real problems companies face while scaling and systemizing their businesses. Whether that’s failing to understand why processes are important, being clueless about how to create processes, or being unable to police process adherence, we’ve covered a lot of ground on our blog. One thing we were short of, however, was the insight of hardcore process experts, real businesses, and our readers.
I got in touch with Jerilynne (better known as MamaRed) Knight, a process consultant of 30 years and an experienced Process Street user. After reading an extremely insightful comment of hers on Ben’s article about operations manuals, I interviewed her over the phone for well over two hours and learned more about the way processes work in the real world than I have from the books or articles I’ve read since joining Process Street in 2015.
Jerilynne has worked for clients of all sizes, from a company of just 10 employees to huge American corporations. What links every company she’s worked with? They waste resources because of grave inefficiencies, and then get concerned about spending money to fix their problems.
“Documented processes are a proven way to make businesses more efficient, but often they don’t want to listen. I remember one executive saying “I don’t know why we have to do this shit. No one reads it”. I leaned forward right up into his face, and I said “do you want to know why people don’t read that shit?”. I told him that people check out the process manual and find it’s too difficult to read, or that processes aren’t applied in a way that slots them into the way people expect to work. There’s no taking shortcuts when it comes to processes.”
In this article, I’m going to share with you a vast wealth of insight, experiences, and tips for improving business efficiency. Here’s some of the most deadly process mistakes to avoid.