All posts in Process Management


What is a Blog Maturity Model? How We Create Quality Content at Process Street

blog maturity model

When you’re doing any kind of content marketing, you want to be able to understand how well you’re doing. You want to be able to look at the performance of the content you’re creating and feel assurance that you’re:

  1. Driving forward key goals and objectives tied to your content strategy;
  2. Continuously optimizing and improving the quality of your content in order to hit those goals.

Especially when you’re creating this kind of content that involves a degree of creative input (writing!) it can be difficult to measure quality.

This is where maturity models come in. Maturity models can be a great way to build and assess how successful an organization or system is at achieving continuous improvement.

Ultimately, it’s the idea that you’re constantly seeking to test and improve the way in which your organization runs. You’re not standing still.

We’ve written before about more generally applicable Capability Maturity Models, but this post takes a look at our internal Blog Asset Maturity Model (BAMM) process that we use to audit and continuously improve the quality of our blog content.

In this Process Street article, we’ll cover:

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The Ultimate List of 45 Business Process Improvement Tools (Lean Six Sigma & Beyond)

process improvement tools

Processes underpin business capabilities, and capabilities underpin strategy execution.” – Pearl Zhu, Digital Capability: Building Legal Like Capability Into Business Competency

A 2018 survey by BPTrends found that 93% of the organizations studied engaged in multiple process improvement projects.

This is because business processes are the life-blood of your organization. Process improvements, therefore, prime your organization to run like a well-oiled machine, bettering your chances of business success.

On that note, in this Process Street article, we take a look at our top 45 process improvement tools. Using these tools will improve customer satisfaction, save you money, strengthen customer retention, and boost project success rate (+ more).

Click on the relevant subheader to jump to your section of choice, alternatively scroll down to read all we have to say.

For clarity, I’ve split each tool as per the following subheaders – click to jump to the unique tool category.

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Conquer Process Improvement With These 9 Lean Six Sigma Tools

Conquer Process Improvement With These 9 Lean Six Sigma Tools

“Knowledge has to be improved, challenged, and increased constantly, or it vanishes.”Peter Drucker

Lean management, Six Sigma, and lean Six Sigma all walk into a bar. Lean management orders a Scotch. Six Sigma orders bourbon. Then lean Six Sigma orders a hot toddy. The bartender says, “So that’ll be a whisky, a whiskey, and a bit of both.”

Are you seriously writing another post about lean Six Sigma?

Yes. Yes, I am.

While you’d be forgiven for thinking that these methodologies are all essentially the same, it is important to remember that they are, indeed, separate. The principle of lean Six Sigma is simple: it combines the waste reduction and workflow efficiency of lean manufacturing with the defect-elimination process of Six Sigma.

To break it down:

  • Lean: A method to reduce or eliminate any activity that doesn’t add value to a process (read more)
  • Six Sigma: A system to create a defect-free process (read more)
  • Lean Six Sigma: The best of both worlds used to eliminate process waste and variation (read more)

Some may say Six Sigma is outdated, or just another example of “business bullshit,” Process Street keeps lauding the benefits for one simple reason: lean Six Sigma works.

From Motorola to Amazon, Fortune 500s have been incorporating Six Sigma practices since the mid-80s. In the early 2000s, Dell, Inc. did the same and by 2004 had saved the company $1.5 billion in costs. In 2020, Dell Technologies reported total revenue of $92 billion and as well as the increasing popularity of their systems.

In this post, I’ll break down Lean Six Sigma into the five corresponding DMAIC process categories, and provide the most relevant tools for each stage. Feel free to jump ahead:

Otherwise, dear reader, let’s begin!
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Customer Success Operations: How to Build Repeatable Processes to Scale and Grow

customer success operations

It was known as the email incident. An incident that caused an astronomical uproar throughout the office.

Names shall not be mentioned, but before Process Street I worked as a technical service advisor for an environmental testing laboratory. It was our job to deal with customer queries and complaints, to answer questions, and to make sure the service we provided met the customer’s needs.

The email incident: My colleague forwarded a customer complaint email to our manager, adding an inappropriate comment to display his frustrations with that said customer.

Unfortunately, this email ended up in the customer’s inbox too…

Oops!

Mistakes like will happen if you don’t have pre-established customer success operations to act as a form of process control.

Think about it, you’ll have optimized processes for production, sales, marketing, etc. But to effectively scale and grow, you’ll need to build repeatable processes for your customer success department too.

For many companies (72% to be exact, according to data obtained by Forrester), customer success is a top priority. This is because it’s well known that investing in a new customer is 5-25x more expensive than retaining existing ones – as expressed by the Harvard Business Review.

Make customer success operations your top priority by building and optimizing repeatable processes. And in this article, you’ll learn precisely how to do that.

Click on the relevant subheader below to get started. Alternatively, scroll down to read all we have to say regarding customer success.

Let’s begin!
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Process Street 3.0: Even More Versatile for Every Kind of Workflow

process street 3

Process Street is a simple, free and powerful way to manage your team’s recurring checklists and procedures.

Process Street helps you automate tasks, track progress, and manage documents — plus it integrates with over a thousand of your favorite apps.

Thousands of businesses in every industry use Process Street to make their recurring work fun, fast and faultless. We’ve been listening closely to our customers, and Process Street 3.0 proves it. Sign up for a free trial and take Process Street for a spin.

Processes are a part of daily life for every person in every role in every business. We designed Process Street to power any kind of process: employee onboarding, rental property inspections, new client onboarding, firewall security audits, monthly sales forecasts, and many more.

We’ve built strong lines of communication with businesses who use Process Street every day; with the launch of Process Street 3.0, their feedback has helped us make our platform:

  • More powerful, with greater control to orchestrate and automate complex multi-departmental workflows.
  • More intuitive, with a redesigned user experience to help you implement and manage all your processes even faster.
  • More accessible, with new time-savers like application speed improvements, single sign-on, and a slick iOS app.

Before we dive into all of our 3.0 features, you have to check out our new explainer video! As you watch, consider what it can mean for your business if every person on your team knows what to do, and when.

Satisfying, right?

The feeling of working together to get processes done right, and right on time.

Ok let’s jump into it.
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12 Checklists for Bloggers to Implement Content Marketing Best Practices

checklists for bloggers

77% of internet users read blogs – like this one produced by us at Process Street. To pique the interest of this large audience you’ll need to be following optimized, efficient processes so your blog is the best it can be.

And guess what? If you’re looking to better your blog content and stand out from the competition, then you’ve come to the right place. In this article, you’ll learn how to get your blog right with Process Street’s tried and tested checklists for bloggers.

Once more, we’re giving you these checklists for free (our gift to you for being a woautomanderful readership). 🤑

These checklists have been specifically selected and ordered for you to implement best practices from the start to the end of the blog creation process.

Right then, no more dill-dallying, let’s get straight to it.

Click on the relevant subheader to jump to your section of choice. Alternatively, scroll down to read all we have to say so you’re fully prepared to implement our checklists for bloggers.

Let the blogging commence! 🖋
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Quicken Your Software Deployment & Generate More Value with CI/CD

This is a guest post by Gabe Nelson. Gabe is a content specialist with over 7 years of experience, currently working with Semaphoreci.com. He has a passion for programming and has written hundreds of content pieces in numerous niches. Currently, he lives in Missouri with his wife and kids.

Let’s face it: the longer your software takes to get from ideation to iteration, the more irrelevant it becomes.

With the innovation of new paradigms and working methods to meet the right here/right now demands of consumers in a hyper-connected world, your developers need workflows that will deliver your software into production environments the second they’re able to.

The millisecond micro nanosecond, even.

Managing your software deployment processes and procedures to not just keep up with, but stay ahead of, the competition can seem like a Sisyphean task, but it doesn’t have to be.

Continuous integration (CI) and continuous delivery (CD) together constitute the light at the end of a software developer’s tunnel. No doubt that’s why implementation is commonly described in terms of “pipelines” – CI/CD takes you straight through the problems.

More specifically, CI/CD pipelines make it easy for developers to deploy working code into functional and error-free production environments. That’s because these workflows do a great job of automating entire pipelines of your team’s code releases and updates. This frees up developers to create new features and processes instead of spending hours debugging faulty code.

In this Process Street guest post, I’ll do a quick walkthrough of the basics of CI/CD, then dive into how CI/CD can generate more value for and quicken your software deployment.

Read on…
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Radical Transparency: A Look at GitLab’s Company Culture

Radical-Transparency-at-GitLabImagine you knew absolutely everything there was to know about the company you buy from. I’m talking about their goals, values … even the challenges they face. It would be pretty radical right?

Or rather, the company in question would be radically transparent.

Radical transparency is a phenomenon that’s gaining traction, and this post is here to tell you why. I’ll be taking a look at what radical transparency means and how the approach is put into practice at Gitlab, a DevOps platform founded upon an open-source ethos.

To jump to a specific section of the post click the appropriate link below:

Let’s get started 🚀
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