Business Processes – Process Street

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Inside the Recruitment Processes of 3 Tech Giants (and How to Improve Yours!)

recruitment process google facebook spacex headerOne of the key strengths of top companies is the employees inside them.

Who they hire and how they hire them helps determine employee attainment, employee satisfaction, employee accountability, and employee turnover.

Small changes to recruiting processes can have a surprisingly large impact on the day to day life of a company. According to the Glassdoor Economic Research (2015) report, a 10% harder interview process is associated with a 2.6% higher employee satisfaction later on.

Loads of our clients use Process Street for managing their recruitment processes and we know all too well how important it is to get that process right.

That’s why we’re going to explore how 3 top tech giants manage their recruitment and see what gold standard techniques we can pass on to you. We’ll explore:

  • The three stage process Google use to make new hires
  • How Facebook hire Builders not just regular folk
  • What SpaceX do to hire the best of the best

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How to Smash Your Business Bottlenecks (Plus 3 Key Tools to Help!)

how to smash your business bottlenecksOn October 3rd 2017, the Financial Times reported that Tesla shares had slumped after the business hit a bottleneck in its production.

Tesla shares fell nearly 2 per cent to $335.91 after the Palo Alto-based company said that it produced just 260 of its Model 3 vehicles in the third quarter, well below the target of more than 1,500 that chief executive Elon Musk had predicted for the month of September alone.

What caused that failure to hit the target?

A bottleneck.

A bottleneck is when one process in a chain of processes cannot perform to the standard of those around it, creating a delay which damages the other processes.

No matter how well Tesla creates batteries or programs its self-driving software, if the factory can’t, for example, install tires fast enough then Tesla can only produce cars at the rate it installs tires.

That poor process brings all of production down to its level. Business output becomes defined by its weakest link.

But it’s not just shop floor industrial processes which fall foul of these problems. Any business or set of operations will be faced with this challenge too. In this article, we’ll look at a couple of approaches you can use to attempt to identify and overcome bottlenecks in your business.

  • Flow charts help you visualize current operations
  • The Five Whys technique allows you to identify root causes quickly
  • Toyota’s three concepts for process implementation focus your improvement
  • How Process Street can assist in beating bottlenecks

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Productivity vs Efficiency: How to Analyze the Performance of Anything

productivity vs efficiency - header

Productivity vs efficiency; which do you think is more important?

A colleague asked me this the other day and I had to catch myself, because my initial response was:

Aren’t they the same thing?

That’s the problem – the words have become so overused and confused that they are almost taken to mean the exact same thing in casual conversation. There are, however, key differences between the two that you should know in order to correctly analyze the performance of something.

Simply put, productivity measures output over time whereas efficiency measures input versus output. Together they can tell you how quickly something is completed, the resources it takes to get there, and (through analysis) whether the whole thing is worth your investment.

There are also dangers associated with these metrics. For example, I tried to spend an hour every night working on one of many projects. Monday was playing guitar, Tuesday was physical drawing, Wednesday game development, Thursday digital drawing, Friday playing piano, and the weekend dealer’s choice.

Not only did I give up within a week and a half, but I couldn’t muster the motivation to do any work on any of my projects for weeks following. It doesn’t matter if you’re using the best productivity apps around; when you’re using productivity and efficiency as your goal, rather than the method to reach it, something will inevitably break underneath you.

productivity vs efficiency - inktober

So, in this post I’ll go through:

  • What productivity is
  • The pros and cons of productivity as a metric
  • What efficiency is
  • The pros and cons of efficiency as a metric
  • When to use each of them
  • The problems and dangers of both

It’s time to analyze performance and improve your workflows without all the meaningless jargon. Let’s get started.

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How 4 Top Startups are Reinventing Organizational Structure

organizational structure headerWhen a city doubles in size, the productivity per person increases by 15%. When a company doubles in size, the opposite happens.

Companies like Zappos see this as a fundamental problem to solve. For them, the root lies in organizational structure.

With the opportunity to be dispersed remotely and to build complex products without factories and production lines, the tech industry is particularly able to pursue innovative approaches to structure, management, and organization.

Increased self-management, remote working, and task forces instead of departments, are all emerging trends which lend themselves to growing businesses.

Elon Musk talks about his businesses innovating the production process as much as the product. Mark Zuckerberg describes Facebook’s structures and organization as its biggest asset.

Ethan Bernstein, Assistant Professor of Leadership in Organizational Behavior at Harvard Business School, adds:

…[O]rganizations who are increasingly thinking about structure as an advantage and a form of making their employees more productive, will continue to evolve and innovate in this direction. And that’s something I think we’ll see across all organizations, regardless of whether they are trying to deliver “wow” to customers, or trying to do something very different.

So what are the competing philosophies which are driving these trends within the industry? Which companies have implemented the most extreme reorganizations and how have they dealt with the changes?

In this article we’ll look at:

  • Zappos: How they implemented Holacracy, with a why and how explanation.
  • Buffer: The steps they took to prioritize the individual within the company over management structures, with the challenges they faced and the lessons they learned.
  • Zapier: How they reflect these general shifts and why they chose not to dive in to extreme organizational innovation.
  • Basecamp: The marriage of many competing philosophies documented through their company handbook.
  • Process Street: The tool which helps you build the machine which builds the machine.

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How Toyota Saved Children’s Lives with Process Implementation

process implementation toyota headerWhat connects a 75% drop in infection rates, a 48% increase in home rebuilding speeds, and an extra 400 hungry families receiving the supplies they need to get by?

Have you guessed yet?

That’s right. Effective process analysis and implementation. Specifically, the Toyota Production System process analysis and implementation.

In this article, we’re going to look at some of the heartwarming success stories of process implementation carried out by the Toyota team.

The human side of organizational systems demonstrate the importance and effectiveness of learning and understanding how to create continuous improvement in your processes.

Throughout these examples we’ll see a number of key Toyota concepts employed and how they worked in practice:

  • genchi genbutu – to “go and see”, to embed yourself in the system and observe,
  • kaizen – to employ ideas of continual improvement, making small iterative changes,
  • muda – to identify waste, and to recognize that what constitutes waste is contingent on your situation.

From disaster relief to pediatric hospitals, the benefits of strong process analysis are clear for all to see.

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20 Free SOP Templates to Make Recording Processes Quick and Painless

Every SOP Template You'll Ever Need headerWriting standard operating procedures is a cumbersome task but a serious requirement for businesses the world over.

In many industries it is important to have documentation which shows you have been adhering to ISO guidelines. This can help you clinch major clients and demonstrate your professionalism.

However, when you’re starting out with your first SOPs it can be difficult to know where to begin.

That’s why we’ve pulled together a range of the best free SOP templates for you to work from.

Simply go through the available SOPs below and pick out the one best suited to your needs. We’ve included Microsoft Word templates and Process Street ones too. You’ll also find a guide for writing SOPs to help you get started.

Given that it can be intimidating writing standard operating procedures, we have provided a number of industry specific examples plus suggestions for how you can pull together basic SOPs even if they’re not documented according to ISO standards.

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Standardizing Processes: How to Create a Documentation Style Guide

standardizing processes - header

From putting together flat-packed furniture to avoiding nuclear war, we’ve talked at length on why processes are important.

They’re the lifeblood of any consistent business, allowing it to repeat its successes, avoid mistakes, increase efficiency, and create effective to do lists. Without them you have no hope of even knowing what you’re doing right or wrong – you’ve more chance of putting together IKEA furniture with no instructions than of improving your situation and growing your business.

standardizing processes - gif

However, without standardizing processes you make, anything you document will do more harm than good.

Different layouts will make it hard to distinguish what the correct version of the process is, varying language across your teams will make working together a nightmare, while multiple naming and storage methods make it impossible to search for the process you need.

So, today I’ll show you how to standardize your processes by creating a documentation style guide which suits your needs. This guide can then be followed whenever anyone in your business needs to document a workflow.

It’s time to unify your company and cement your success.

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How to Create Business Systems Even When You Have No Time

How_to_systemize_your_business_even_if_you_don_t_have_time

Processes are our deal. It’s what we do.

Unsurprisingly, it’s what our users do too. They use Process Street to manage their internal processes and keep their teams working at maximum efficiency.

In our constant attempt to understand our users’ needs, we asked the community what their biggest pain points were. We wanted to see what obstacles hampered the process management of companies and how we could help them combat that.

Our research across 83 respondents gave us a great deal of insight but one key takeaway stood out:

42% of respondents said they had no time to create processes.

Even worse, a further 54% of those (23% of the total responses) say they are currently taking no steps to remedy this situation!

How to systemize your business even if you don't have time Rev1-04

This post will attempt to tackle this problem and present actionable ways you can ramp up your process production and save yourself time.

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8 Logistics Management Processes to Perfect Your Supply Chain

logistics management - header

No matter what kind of business you’re in, if you have a supply chain then it’s vital that you have a system of logistics management processes to guide how that chain runs.

Without set, trackable methods for ordering and managing stock, fulfilling customer orders, inspecting your facilities and so on, you’re leaving the success of your business (and the level of waste) up to random human error.

One participant described a customer who used air freight for items that went into long-term inventory. Another recounted how individuals ordered 100 units of a product which they had not even used 30 units of in the previous year. Uncoordinated buying led to different groups in the same facility paying different prices for the same goods and ordering uneconomically small quantities.” – MIT Center for Transportation and LogisticsA Sickly Supply Chain

To stop this kind of inefficiency and needless waste, we here at Process Street have created these 8 free logistics management templates.

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3 Reasons Why Construction Managers Need Workflow Automation (And How to Set it Up)

The following is a guest post by Erin Vaughan. Erin currently resides in Austin, TX where she writes full time for Modernize, with the goal of empowering homeowners with the expert guidance and educational tools they need to take on big home projects with confidence.

Most industries have already acknowledged that workflow tools save their companies money and time, while also promoting compliance and accountability. However, in the construction world, contractors remain stuck in the pre-internet era of paper filing systems and faxed work orders.

They keep their schedules in their heads, have a wallet stuffed with paper receipts, and use “fill-in-the-blank” copies of contracts and work orders. It’s the “if it ain’t broke, don’t fix it” methodology to accounting and administration.

However, this highly manual process means tons of opportunities for human error.

There’s the customer who never got a receipt because the original paperwork for her work order was lost. There’s the client who wants special terms added to their contract, all of which has to be handwritten and added to the back of a cookie-cutter contract template — and a thousand more things that can and will go wrong.

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