“Quis custodiet ipsos custodes? (Who watches the watchmen?)” – Decimus Junius Juvenalis (Juvenal), Roman satiric poet

We’ve spoken before about the importance of meeting high standards with your work.

We’ve also covered, in detail, how failure to comply with industry standards and bad processes cost Zenefits $7,000,000.

This all happened because they weren’t meeting the standards they should have been with their internal processes.

To help stop you from falling afoul of the same fate, we here at Process Street will be covering compliance audits in this post. These are the guidelines that you will need to follow to avoid penalties from external sources for not doing your work satisfactorily.

It doesn’t matter what business you’re in – compliance audits are there to make sure that your customers are getting a satisfactory (or, at least reasonable) service.

We’ll cover:

• What is a compliance audit?
• Why is audit compliance important?
• Compliance audit types
• How to prepare for a compliance audit
• Process Street: The natural compliance audit software

Let’s get right into it.

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There are 2.7 billion smartphone users worldwide. Within the first quarter of 2019, these app users had 2.6 million Android apps and 2.2 million iOS apps to choose from.

Competition to thrive in the app industry is fierce.

Mobile keyword ranking could be your saving grace.

What do I mean by mobile keyword ranking?

Mobile keyword ranking plays a key part in the process of marketing a technological application (app). With mobile keyword ranking, you can measure how well your app stands out when targeted keywords are used.  The aim is to attract the largest possible number of users by ensuring your app ranks highly for all relevant keywords. With an effective mobile keyword ranking strategy, you will maximize the revenue generation of your app.

Keep reading to discover Process Street‘s mobile keyword ranking top tips.

Our top tips have been gathered from App Annie’s Webinar: Win in the App Store with ASO and Paid Search.

App Annie is the guru of app marketing. By listening to their webinar, we have gathered key points straight from the professionals. We have summarized these key points, to produce this succinct tool kit to optimize your mobile keyword ranking.

This article has been structured as below:

• Mobile keyword ranking: What is App Store Optimization (ASO)?
• Mobile keyword ranking: App Store Optimization and why it is important
• Mobile keyword ranking: Organic search strategy
• Mobile keyword ranking: Paid search
• Mobile keyword ranking: Organic vs paid search
• Mobile keyword ranking: Keyword defense
• Mobile keyword ranking: Platforms to understand your downloads and optimize target keywords
• Use Process Street to help you with your optimized your mobile keyword ranking

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You’ll often hear the question: “Which is better? Kanban or Scrum?” or variations of this eternal deathmatch between two of the most well-established agile methodologies.

People are wasting energy fighting over which methodology trumps another. If you’re an agile organization, you should be placing principle above practice.

It makes a lot of sense to ask questions like “why might I want to use Kanban over Scrum?”, or even “Kanban and Scrum” as opposed to “Kanban vs Scrum”. There are a lot of differences between the two, but fundamentally, they are both agile methodologies, and the principle behind why you might want to use both can be in alignment.

You may even find they can work well together, as part of a unified strategy. You need to consider what approach will work best for your team.

My aim with this article is to approach the question of “Kanban vs Scrum” by clearly presenting both approaches in terms of when, how, and why you might choose to use either of them.

I’ll also talk about the capacity for overlapping Kanban and Scrum approaches, and how some additional tools like Process Street can factor into that equation.

Here’s a breakdown of how we’ll approach comparing “Kanban vs Scrum”:

• What makes a team agile?
• What is Kanban?
• What is Scrum?
• Kanban vs Scrum: Differences
• Kanban vs Scrum: Similarities
• What is Kanban good for?
• When to use Kanban
• Kanban process
• What is Scrum good for?
• When to use Scrum
• Scrum process
• Using BPM for agility

Let’s start with a basic primer on what it means to be agile. Continue Reading

The beginning of the 20th Century marks the dawn of the Information Age. This is characterized by a rapid shift from an industrial economy to one that has become primarily based on information technology. It is from within this new digital era, that technological applications (apps) have come about.

The total number of app downloads in 2018 was 194 billion. Clearly there is a large consumer base – the app user – that needs to be catered for. The question is, how do you know if you are meeting the needs of your app users?

In this article, we at Process Street will explain how the app metric, ARPDAU  can be used to optimize your app for success. This article has been structured as below:

• App metrics: What are they and why are they needed
• ARPDAU: What it is, how to calculate it and why it is important
• ARPU: What it is, how it is calculated and why it is important
• ARPU vs ARPDAU
• ARPU vs ARPDAU: How to improve ARPU and ARPDAU values
• How you can use Process Street to increase your ARPU and ARPDAU metrics

Let’s get started.
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Content is worth big bucks.

Think about it.

Netflix rakes in $18 billion in revenue a year with their video content. Similarly, YouTube makes $16-$25 billion in annual revenue. Meanwhile, the blog for all things tech, TechCrunch, was bought by AOL in 2010 for a whopping $25 million.

But what, exactly, is content? What is a content creator? And what is the purpose of creating content?

The subject matter can be a little confusing.

That’s why this blog post will get you right up to speed. 🚴‍♂️

I’ll cover what content is, what a content creator is, the benefits of content, examples of work from the best content creators, and I’ll even give you insider tips and tricks to becoming a stellar content creator yourself! Just read through the below sections:

• What does content mean?
• What is a content creator?
• Content creators: The hows and whys
• Examples from the best content creators
• How you can be a stellar content creator with Process Street! 👌

Let’s not waste any more time and dive straight in.

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Deadlines.

Meetings.

Presentations.

As an employee and business owner, your agenda is jam-packed full of to-dos. It can sometimes be difficult to stay afloat. This is why we at Process Street have created this article to make your working life a lot easier.

We’re going to look at making checklists for the effective management of your work.

We asked business owners and employees across the globe: What tips or tricks would you give someone for making checklists?

We gathered our responses, sieved out significant commonalities, and wrapped up our findings to produce this article.

Click on a subheader to jump to any section, or scroll down to read a full in-depth account on making checklists.

• ‎Making checklists: Why use checklists?
• Making checklists: Tip 1 – Split up your large projects
• Making checklists: Tip 2 – Keep your checklists manageable
• Making checklists: Tip 3 – Group your tasks
• Making checklists: Tip 4 – Keep a record
• Making checklists: Tip 5 – Regularly update your checklists
• More tips for your checklist templates
• How to make superpowered checklists using Process Street

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How do you stand out against overwhelming competition? You need an edge; a value proposition isn’t enough on its own.

You need to make sure you’re out-competing the competition by keeping costs down and understanding the value you’re delivering to your customer. But how do you continuously improve your value offering while keeping costs down?

Enter the value chain.

A value chain is a model of looking at all of your business processes and figuring out how to gain a competitive advantage by focusing on developing maximum value in your product or service, while keeping your profit margins in the green at the same time.

Originally proposed by Harvard’s Michael Porter in his 1998 book Competitive Advantage, there’s a lot of ground to cover. Where do you start? What’s the process? What kind of tools exist to make the value chain analysis easier?

Well, if you’re looking for a clear, concise introduction to Michael Porter’s Value Chain model, you’ve come to the right place. Read on for a breakdown of:

• What is a value chain?
• Michael Porter’s original value chain model
• Value chain analysis
• Benefits of value chain analysis
• Value chain analysis process
• Value chain vs supply chain
• Porter’s primary value chain components
• Porter’s secondary value chain components
• Bonus: Porter’s Five Forces

By the end of this article, you should have a firm grasp on the value chain model, with a better idea of how to apply it to your own business. We’ll also investigate how to integrate BPM software like Process Street into the value chain.
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Job loss.

Insolvency.

Falling asset prices.

Complete market standstill.

Ring any bells?

You remember, as clearly as I do, the economic disaster of 2008. A global financial crisis; what could have caused such an economic catastrophe?

One hypothesis: Financial audit failures.

As concluded by the Financial Crises Inquiry Commission (FCIC), financial audit failures were found to have played a significant part in the financial crash.

Just like the FCIC, we at Process Street understand the importance of standards enforced by financial audit processes.

This article has been structured into two sections. The first section looks at the financial audit. The second section considers the International Standards on Auditing (ISA).

The ISA standards are a specific set of rules that operate globally.

Here’s a more thorough breakdown:

• The financial audit: What are financial audits?
• The financial audit: What are the International Standards on Auditing (ISA)?
• The financial audit: The benefits of International Standards on Auditing (ISA)
• How you can use Process Street to help with your external auditing processes
• ISA audit checklist

In the last section of this article, you will get your hands on our nifty ISA audit checklist for free.

You can use this template to conduct an internal check on your finances audits against the International Standards on Auditing. This checklist will save your organization a heap of time, worry, and money.
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This is a guest post from Shawn Mike. Shawn has been working with writing challenging clients for over five years. His educational background in the technical field and business studies has given him the edge to write on many topics. He occasionally writes blog articles for Dynamologic Solutions.

According to statistics, it is claimed that US organizations suffer a loss of $62 billion a year thanks to unsatisfactory customer service.

Customer service represents your secondary acquisition test, beyond actually getting that customer on board in the first place.

It’s very much a short-term game of conflict resolution, and your business depends mainly on how you deal with customer feedback and requests.

For maximum lifetime value, you need to consider how to synergize customer service with customer success.

It must be kept in mind that customers are the heart of every business and should be at the top of your priority list.

Satisfied customers help increase sales and build brand identity and reports claim that 77% of customers are estimated to recommend a brand or business to a friend depending on how good their experience with your product is.

Which is why focusing on keeping your customer base satisfied with great service and excellent products can go a long way in improving your sales.

Nowadays, consumers expect more than just a great product. They need you to guide them through the perfect experience. A better customer experience equals a greater lifetime value expectancy.

This article is all about figuring out the best way to analyze and improve customer experience by automating a lot of the manual work that can get in the way.

We’ll focus on:

• Understanding customer success
• Difference between customer service and customer success
• How to improve your customer success strategy
• Benefits of customer success automation
• How to successfully automate customer success
• Example customer success process template

Read on to learn more about how to optimize your customer success strategy. There’s even a free Ebook for you at the end of it!
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Decisions.

We make a lot of them.

From deciding what we want to wear in the morning to making a bold, life-altering decision like starting a small business, we have to make decisions day in, day out.

In fact, we humans make over 35,000 decisions that we’re remotely conscious of per day.

But not all of those decisions will be smart ones – leading to bad, negative, or even downright harmful consequences.

How can we learn to bypass those bad decisions and, instead, become intelligent decision makers?

DECIDE.

No, that’s not me shouting at you and telling you to decide – it’s me introducing you to a decision making framework and process called DECIDE.

DECIDE has personally helped me make better decisions day-to-day which is why, in this post, I’ll be describing why intelligent people make poor decisions, what DECIDE is and how it came about, and how you can apply DECIDE to both your life and business!

All you have to do is read through the below sections:

• What’s the reason for poor decision making skills?
• What is the DECIDE decision making process?
• DECIDE: 6-steps for making good decisions
• How to make decisions in life and business with DECIDE
• How Process Street can help you win in life and business!

Make the right choice and read on.

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