“Everyone who works here is a jerk. It smells terribly bad and the manager is an a**hole.” – Vanessa, TrustPilot

As a business owner, how would you respond to this review? Fight back and tell the customer they’re wrong? Ignore it and hope it goes away? Or apologize profusely and kill them with kindness?

In a world where 70% of consumers look at multiple review sites and read a whopping 10 reviews before choosing a local business, review management needs to be a crucial part of your business success plan.

But with 63% of businesses not checking or responding to their online reviews, we at Process Street, have written this post to help you understand the impact and importance of managing your online reviews.

This post will tell you everything you need to know about review management, including the following topics:

• What is review management?
• Where did review management begin?
• How important is review management?
• How to respond to reviews
• How to get more reviews
• When to ask for reviews
• How to monitor reviews
• How to use Process Street to manage online reviews

We will also give you access to 14 super-charged templates that will actively help you manage your online reviews. If you’re in a hurry, feel free to jump straight into them:

1. Asking Valuable Customers for Feedback Checklist
2. Customer Service Representative Performance Review Checklist
3. Individual Review Feedback Analysis Process Checklist
4. How to Ask for a Review from a High Touch Client Checklist
5. How to Get Google Reviews from Top Customers Checklist
6. How to Get Reviews on Amazon With a Personal Touch Checklist
7. How to Respond to Google Reviews Process Checklist
8. How to Respond to Yelp Reviews Process Checklist
9. Monitor Reviews Set-up Checklist
10. Positive Review Response Process Checklist
11. Product Review Process Checklist
12. Reply to eBay Feedback Process Checklist
13. Responding to Negative Reviews Process
14. Social Listening Strategy Process Checklist

If you’re curious about what these templates look like, check out this embedded Social Listening Strategy Process Checklist here, or scroll down to find them all embedded.

But if you’ve got time, grab yourself a cuppa and let’s get started!

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“The term planning is imbecilic; everything can change tomorrow“

That was a quote made by a French manager, straight after the 1973 oil crisis.

He’s kind of right of course. Everything can, quite easily, change tomorrow. We’re living in a world where we see changes every day. Ground-breaking technology, product innovations, medical breakthroughs, economic globalization. Things change. I can’t argue with that.

But does that mean “planning is imbecilic” though?

Can planning be inflexible and slow to respond to change? Yes. Can it be reliant on poor, over-optimistic forecasting? Probably. Can it lead to bad business decisions? Definitely.

Planning can be ineffective and damaging if it’s done badly.

Good planning, on the other hand, can minimize the uncertainty brought on by change. It can reduce risk, promote reflection and encourage innovation. It forces rational, logical thinking and it helps inform good business decisions.

Don’t believe me?

Take the 1911 race to the South Pole. The race was between two explorers Roald Amundsen and Robert Falcon Scott. They each had a similar amount of experience and were the same age. Both faced 1,400 miles of gale-force winds, blizzards, and minus temperatures on their expeditions.

Amundsen meticulously planned his trip for several years. Scott didn’t.

Guess which expedition tragically failed?

Amundsen was already sailing back to Norway when Scott’s team finally gave up hope.

“Failing to plan is planning to fail” – Benjamin Franklin

So, now we’ve established that planning is sensible, and not ‘imbecilic’, let’s find out why human resource planning is one of the most valuable processes a company can follow.

To do this, I will cover the following:

• What is human resource planning?
• Why is human resource planning important?
• The 7 stages of human resource planning
• Where do I start with human resource planning?
• Implementing your human resource plans
• How to use Process Street for your human resource planning

Without further ado, let’s get stuck in!

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