All posts by Amanda Greenwood


Visual Management: How to Communicate Effectively with Your Workforce

visual-management

Click here to visually map and improve your business processes now!

Did you know that visual information is processed 60,000 x faster than text?

This explains why the average person remembers only 20% of what they read but 40% of what they see. This also explains why most companies use a form of visual management to communicate with their employees.

Let’s do a little test to see if people, in general, respond better to visual cues than text.

Look at these two depictions of a traffic light below.

One is a sentence describing a traffic light, and one is an image of a traffic light. Both traffic lights are on different colors:

1. The traffic light is on red.

2.visual-management

At the end of this Process Street post, we’ll see which color traffic light you remember! No cheating mind!

In the meantime, I’ll take you through the following topics to explain what visual management is and how you can use it to effectively communicate with your employees:

Ready?
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HAZOP: The Cornerstone of Effective Risk Management

HAZOP

I’ve just read an article.

The first two lines scared the living crap out of me:

Dihydrogen Monoxide. It’s everywhere. It’s in our bodies, it’s in our houses, and it’s in the air we breathe.
If we consume too much of it however, we will die.

Critical Risk Analysis for Our Daily Lives, Harvard

As a self-confessed worrier, you can imagine what happened when I read that.

Sheer. Blind. Panic.

Until I read the next line;

Dihydrogen Monoxide is just the chemical name for water

Yes, I did feel silly. But it did get me thinking.

About ‘risk’ of all things.

Risk is everywhere, in everything we do.

As we’ve just read; there’s a risk of dying from drinking too much water. There’s a risk of catching coronavirus every time we leave the house. Risk of breaking an ankle slipping on spilled coffee at work. Risk of choking on a toast crumb.

So, given that everything in work and life is so risky, how are we able to work and live?!

Through managing the risks we face.

Which brings me to the point of this HAZOP post.

HAZOP (which stands for Hazard and Operability) is a way of managing risks. It’s a technique that identifies potential hazards and functional flaws in new or existing systems and processes.

To get to grips with how to manage risk with HAZOP, we’ll cover the following topics in this Process Street post:

If you need a little convincing, here’s a sneak peek of the free HAZOP Process that we’ve created. Check it out and get it for free below.

Pour yourself a glass of Dihydrogen Monoxide, and let’s get started!

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How to Reach More Customers with Virtual Reality Real Estate

Virtual-reality-real-estate

This is a guest post by Thornie Longmuir from EssayShark, an on-line academic writing service. Thornie Longmuir is an experienced marketing expert with a deep knowledge of SEO, and over 10 years of experience working within the IT industry. Through his articles, Thornie helps SMEs and entrepreneurs launch their online products or services and teaches them how to promote and sell them. His articles are mainly focused on new and upcoming marketing tools and techniques.

Real estate agents have it tough.

They often work long, anti-social hours, they spend hours driving to and from different locations, they face a lot of rejection, and it can take a long time to become successful.

Virtual Reality (VR) is a new type of technology that can solve these issues.

How?

Let’s find out together by exploring the following topics in this Process Street post:

Ready to find out what impact VR is having on the real estate market today?

Let’s go!

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The Pareto Chart: How to Solve Problems & Make Informed Decisions

Pareto-chart

I’ve just finished watching this Netflix docuseries and I can’t stop thinking about it.

The Last Dance.

It’s ten juicy episodes, full of massive egos, incredible basketball, and a banging 90’s hip-hop soundtrack. It’s a fantastically brutal account of how the Chicago Bulls came to dominate the basketball scene throughout the 1990s.

The team was led to countless victories by three key players: Michael Jordan, Scottie Pippen, and Dennis Rodman.

This, coincidentally, demonstrates the concept behind the Pareto chart, and this Process Street post perfectly.

I’ll explain what I mean by this later. First, let me go through what we’ll cover in this post:

I’m excited to get started. So, my cagers, let’s take it to the hole!

I admit. I may have googled “basketball terms” for that sentence… what I’m basically saying is; C’mon you lot! Let’s go!

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How to Apply 7 Change Management Principles to Your Remote Workforce

change-management

This is a guest article by Dan Fries – entrepreneur, investor, and writer. Dan shows bootstrapped entrepreneurs and business owners how to prepare for an exit by making better long-term financial decisions.

The only constant thing in business is change.

Whether you are seeking to grow your business or looking to adapt your model to evolving market conditions, implementing strong change management techniques is key to keeping your business agile and sustainable.

Effective change management techniques have many different elements, some of which Process Street has covered before. For instance, checklists for teams can help you to keep a careful track of the development of your team, and these ten templates that optimize creative workflow management can provide your team with the flexibility and creativity they need to stay ahead.

One of the biggest obstacles to applying change management techniques in the contemporary workforce is the rising number of freelance, remote workers.

In this Process Street post, we’ll cover the following seven key principles for managing change within a modern, remote workforce:

Let’s get stuck in.

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Total Quality Management (TQM): Improve Processes & Keep Customers Happy

TQM-total-quality-management

What caused the global financial crash in 2008?

Failures of AIG, Lehman, Merrill, and other major financial firms? Disproportionate risk-taking by banks and lenders? Deregulation within the financial industry? Development of new ways to finance mortgage products? Excessive lending and borrowing in the housing market?

Yes, yes, yes, yes, and yes.

However, these causes only tell half the story behind the financial meltdown that morphed into the biggest global recession since the Great Depression (Covid-19 aside).

What was the root cause? The real reason behind the enormous cost to the economies of many countries and the lost fortunes of millions of families?

A lack of total quality management (TQM).

Paul Moore, former head of group regulatory risk at HBOS (part of the Lloyds Banking Group since 2009), dubbed this crisis as ‘the biggest quality failure of all time.’

Total quality management stems from the belief that mistakes can be avoided if everyone is behind the continual process of detecting, reducing, and eliminating errors.

If organizations from within the financial sector believed in putting quality first, and positioned culture and people above profit margins and structure, the events leading up to the crisis could have been avoided.

Just imagine how different things might have been had the financial sector been managing their quality in a similar way to ISO 9001!

We’ll continue to explore this concept later but, before we do, let’s look at what else we’ll cover in this Process Street post:

Let’s get going!

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Digital Procurement: How to Cut Costs Without Losing Profitability

Procurement

Imagine for a second that you own a global, fast-food chicken restaurant chain.

You know, one that sells Portuguese, peri-peri style chicken. The kind of place that sells lunchtime meals at dinnertime prices. You know the type I mean?

Now think. What’s the worst thing that could happen to your fast-food chicken restaurant chain?

A bout of food poisoning would be pretty bad, or a new KFC opening up right next door would be pretty demoralizing.

But what about running out of chicken? As an internationally recognized chicken restaurant, that would be pretty devastating. Right?

Well, that’s exactly what happened to Nando’s over the New Year holiday period.

We’ll come back to the Nando’s story later, but for now, let’s tuck into this Process Street post on procurement…

In one ‘fowl’ swoop, we will cover the following procurement topics:

Egg-cited to start? Let’s go!

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Checklist Dashboard: The Best Way to Keep Track of Your Team with Process Street

Checklist dashboard

Imagine your business is a car.

Whether it’s a new, sporty little number or an old, cumbersome hatchback, aside from an engine and four wheels, what does it need to run smoothly?

A dashboard.

A dashboard will advise you to slow down when you’re moving too fast. It will tell you when more fuel is needed. It will alert you when there’s a problem.

A good dashboard will save you heaps of time, effort, and money, while you’re under the hood, trying to work out why you’re not reaching your goal quickly enough.

Lucky for you, Process Street has just the ticket.

Our checklist dashboard has been designed and built to give you an instant snapshot of your team, or company’s, performance so you can stay on track and reach your business goals.

Want to find out more?

Join me on a journey, where we will accelerate through the following topics to get you up to speed with the checklist dashboard and how you can use it in your business:

Buckle up and put your foot down! Let’s go!

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AS9100: The Quality Management System that Changed Aerospace

AS9100

Ladies and gentlemen, this is your captain speaking. We have a small problem. All four engines have stopped.” – Eric Moody, British Airways Captain, Business Insider

The words no one wants to hear when they’re tightly strapped into an aluminum tube, flying at 900kph, 35,000 feet up in the air.

One in three Americans either feels anxious or scared to fly and 73% are fearful of mechanical problems during flight.

On a flight from Kiev to Toronto, several screws fell out of the ceiling onto my lap…When air started sucking out of a loose seam around my window, I really started to panic.” – Nate Drescher, The Travel

But air travel in the United States is the safest in the world. The odds of dying in a car accident are about one in 5,000. The odds of dying in a plane crash are about one in 11,000,000.

So, putting our fears aside for a second, why is flying the safest way to travel?

Well, partly because of the advances in aircraft design, technology, and engineering, but mostly because of Aerospace Standard (AS) 9100. The International Quality Management System standard for the Aviation, Space, and Defense industry.

A person would have to fly on average once a day every day for 22,000 years before they would die in a U.S. commercial airplane accident” – Dr. Arnold Barnett, FlyFright

Whether you’re an avid flyer, an aviation expert, or an aerospace supplier, join me as we fly through the following AS9100 topics:

Fix your seat in an upright position, fasten your seatbelt, and prepare for take-off…

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The Secret to IT Service Management: The ITIL Service Lifecycle

ITIL Service Lifecycle

What do Sony Ericsson, the UK Passport Agency, MT Gox, and Knights Capital all have in common?

They’ve all suffered massive financial and reputational losses following the mismanagement, or non-existent management, of their new and existing IT services.

  • Major mobile phone operator, Sony Ericsson failed to renew one of their certificates and left 32-million people unable to use their mobile phones for a WHOLE DAY.
  • The UK Passport Agency failed to test its new computer system and left half a million British people without a passport in the UK.
  • Japanese bitcoin exchange, Mt. Gox, failed to spot several weaknesses in their software systems which enabled hackers to STEAL over 850,000 bitcoins.
  • Knight Capital Group, one of America’s largest traders, failed to spot a major bug in their trading software which cost them $440 million.

What could they have done to avoid these embarrassing, not to mention financially crippling, technical disasters?

Implemented an IT service management system, like the ITIL Service Lifecycle.

Which, coincidentally, is what this post is all about.

By the time you’ve finished reading this Process Street article, you will have answers to the following questions:

Ready? Let’s make a start…

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