
Writing standard operating procedures is easier when you start with a clear SOP template. These SOP templates and sample SOPs help teams record standard procedures with the same essentials: purpose, scope, roles, step-by-step instructions, review points, and records. That consistency matters whether you are documenting one workflow or building a full procedure manual.
This guide brings together free SOP templates, sample SOPs, Microsoft Word-friendly structures, risk assessment references, and Process Street templates you can adapt for operations, compliance, healthcare, sales, IT, finance, and more. Process Street also supports policy and procedure management software workflows when teams need controlled documentation, approvals, assignments, and audit-ready execution in one place.
Read through the following sections to get completely clued up:
- Process Street helps you effortlessly manage your SOP templates
- Our Process Street SOP template for creating procedures
- Writing standard operating procedures in 16 steps
- Using Process Street for your SOPs
- Process Street SOP templates for every industry and sector
- Free Microsoft Word templates to build your SOPs
- More NHS standard operating procedure templates
- Risk assessment SOP templates to review your procedures
- Premium SOP Templates
- Pick the right SOP template and get started
Let’s dive in.
Use Process Street to effortlessly manage your SOP templates
Process Street is a Compliance Operations Platform for teams that need documented procedures and controlled execution in the same system. Docs give teams a source of truth for policies, SOPs, and procedure manuals. Ops turns those documents into assigned workflows with approvals, due dates, forms, conditional logic, and audit trails. Built-in AI helps teams draft, improve, and maintain procedures without leaving the platform.
Our free SOP template to quickly & easily write new standardized procedures
There are ultimately two kinds of templates you want.
You want a template for making your individual procedures and a template for creating your procedure manual.
The first is more important than the second. That’s why we’ve put it at the beginning of the article:
This template shows you how to get started creating a new procedure from scratch.
The link to that template is here:
Standard Operating Procedure (SOP) Template Structure
And that template can then guide you through making your first standard operating procedures. It is filled with extra resources and best practice examples just in case you need them.
You can add that template to your account for free, edit it, run it as an auditable workflow inside Process Street, or export it as a PDF when you have finished.
Further down the article, you’ll see some example procedure manuals we’ve created too. But here are some quicklinks in case you don’t want to scroll:
How to write standard operating procedures in 16 easy steps
To help you make use of your templates once you’ve downloaded them, we’ll give you these 16 steps to writing effective standard operating procedures.
You can employ them within the framework of a traditional SOP framework, adhering to ISO 9001 standards, or you can use them to create the processes best suited to your particular needs at this moment in your business’ journey.
Writing standard operating procedures doesn’t need to be a grueling task. If you follow our collaborative guidelines, it could even be quite fun! (Fun not guaranteed)
- Understand how you will present your SOPs. This step is about choosing your template to fit the needs of the process. In certain industries you will have requirements which you need to adhere to. The layout of your SOPs will be influenced by the kind of information you need to display. Investigate which international standards apply to your business operations.
- Gather the relevant stakeholders. To properly map the processes in use within the company, you need to have relevant members of the company present. These standard operating procedures must reflect reality so that they can be adapted and optimized to improve reality.
- Work out your purpose. Are you documenting your standard operating procedures in order to adhere to industry standards? Or are you confident your operations already adhere, you just need to document them? Are you doing this out of a general process optimization push? Knowing the answers to questions like these will help you prioritize your approach.
- Determine the structure of your SOP. There are different forms an SOP document can take. Before beginning one, understand whether this is to be a manual, a mini-manual, or a procedure document. The larger your company, the more likely it is you’ll be creating an incredibly in-depth manual.
- Prepare the scope of the procedure. If you’re mapping only one procedure within the document you are working on then you need to understand exactly where the procedure starts and where it finishes. It is important to clearly define the scope in order to reduce overlap with other procedure documents. Not doing so would lead to inefficiencies.
- Use a consistent style. This is more writing advice, but you need to think about the purpose of the document to understand how it should be written. If this is a document used solely for demonstrating to the industry that you have documented SOPs, then maybe the language will be technical and trite. However, if workers are going to be using this document as a reference point, then you’ll need to make the language clear and actionable.
- ✍️ Use correct notation, if applicable. There may well be standardized forms of conveying processes within your company, but if not you could begin to implement them. Business process model and notation (BPMN) provides a universal way to explain processes in a concise visual style.
- Work through all the necessary steps of the process. Assess the process from start to finish and note down each task required along the way to complete the process. This can be done in the form of a bullet point list with pen and paper or a note-taking app.
- ⚠️ Try to assess potential problems in the process. If you’re looking to improve your process as you work through your documentation, now is a good opportunity to do so. Assess the basic steps you have recorded and ask if anything else could be added or removed. If something were to go wrong in the process, where would it occur? Where does it currently occur in real life?
- Determine metrics against which SOPs can be judged. This is a great opportunity to make your standard operating procedures actionable and to find a way of assessing their positive impact. What metrics you choose to use will depend on the process you’re documenting. The key metrics may be related to performance or speed or a formula utilizing both of those variables.
- Test the process. To make sure the standard operating procedures you have documented are the most effective, test the process with the employees who undertake those tasks on a day to day basis. Make sure they are able to give feedback on the procedures presented so that you can make alterations to the process, procedures, or simply the document style before submission.
- ✉️ Send the process to superiors. Submit your process for review by your line manager. Alternatively, if you do not have a line manager, find a colleague whose feedback you value and send the SOP document to them before declaring it to be complete.
- Clarify the method of optimizing the process. A standard operating procedure document should track its own revisions over time. However, it is useful to have a general system in place to govern these revisions and how and when they occur. Creating a process for process optimization is an effective means of delivering this iterative change.
- ♀️ Run a risk assessment on the process. A process involves people or data or something somewhere which can be hurt, damaged, or lost. Make sure to run a risk assessment on your processes to make sure you’re not opening up your company’s risk exposure.
- Consider creating a flow diagram. A visual aid to help other people understand the overview of the process will prove useful for people both assessing and following the process presented in the standard operating procedures. Including one increases the user-friendly level of the document.
- ✅ Finalize and implement the SOPs. Once all participants and stakeholders have signed off on the document and people have agreed to its use, implement the standard operating procedure document for the necessary process and file the document appropriately.
Using Process Street for your SOPs
There are several ways to use a Process Street template for standard operating procedures. The key advantage is that an SOP can be both a controlled document and an executable workflow: staff can follow assigned steps, submit form data, request approvals, and leave an audit trail every time the procedure runs.
Finding a way to balance the standardized layout of standard operating procedure documents and the actionable properties of Process Street will allow you to save considerable process documentation time as your company moves forward.
The most simple way to start working toward standard operating procedures with Process Street is to begin documenting your processes.
Not every documented process needs to adhere to ISO dictats. Within Process Street, a template can act as the standard procedure for a particular task. You then run workflows from that template when the task is performed, without changing the master documentation. At its heart, that is exactly what standard operating procedures are in the real world.
If your processes are well documented then you’ve made a good start. If your processes are actionable then they are much more likely to be adhered to. No one likes picking up an SOP manual and sorting through page after page to find something useful.
With Process Street, you dodge that barrier and increase the chance of someone following the procedures correctly. In short, running your SOPs through Process Street helps improve process adherence.
Here’s an example Process Street SOP template:
This template is engineered to adhere to the ISO-9001:2015 Quality Mini-Manual standards.
Click here to access this template in a new tab!
You can also find a fully filled-out completed version of that template here:
Being a template, you can edit it as you please and replace the text you’re prompted to replace. The initial few sections cover the key information pertaining to the template while the procedures section where the process is documented follows.
If you wanted to use this template on a day to day level, you can store a master copy in an SOPs folder within Process Street and make a copy of the template which could exist in a different folder for use by a team. Your team could then run the copied template as a workflow every time they come to undertake the task.
This would be one way of making your template actionable within your organization once the SOPs have been documented.
If you want to read more about using Process Street to run an ISO standard quality management system, then check out some of these links:
- ISO-9000 Structure Template
- ISO-9000 Marketing Procedures
- How to Write an Actionable Policy and Procedure Template (ISO Compliant!)
- What is a Quality Management System? The Key to ISO 9000
- What is an ISO Audit? Free ISO 9000 Self-Audit Checklist (ISO 9004:2018)
- ISO 9004:2018 Self-Audit Checklist
- Agile ISO: How to Combine Compliance with Rapid Process Improvement
- Agile ISO: A Holistic Business Process Management Framework
If you want to keep physical versions of your standard operating procedures, then you can always click to print your template and save it as a PDF. This will provide a clean copy of your SOPs with the task list structured as being a table of contents from which other sections follow.
Process Street SOP templates for every industry and sector
Click on the dropdown arrows to gain access to SOP templates related to that industry. Do keep in mind there are plenty more templates accessible from our checklist template library!
Click here to see Process Street’s ready-made marketing SOP templates
Client Onboarding for a Marketing Agency (SOP template)
Click here to open the Client Onboarding For A Marketing Agency Template in a new tab!
AB Testing (SOP template)
Click here to open the AB Testing Template in a new tab!
Creating a Newsletter (SOP template)
Click here to open the Creating a Newsletter Template in a new tab!
Click here to see Process Street’s ready-made marketing SOP templates
Client Onboarding for a Marketing Agency (SOP template)
Click here to open the Client Onboarding For A Marketing Agency Template in a new tab!
AB Testing (SOP template)
Click here to open the AB Testing Template in a new tab!
Creating a Newsletter (SOP template)
Click here to open the Creating a Newsletter Template in a new tab!
Click here to see Process Street’s ready-made IT SOP templates
Email Server Security (SOP template)
Click here to open the Email Server Security Template in a new tab!
Client Data Backup Best Practices (SOP template)
Click here to open the Client Data Backup Best Practices Template in a new tab!
Enterprise Password Management Checklist Template (SOP template)
Click here to open the Enterprise Password Management Checklist Template in a new tab!
Click here to see Process Street’s ready-made IT SOP templates
Email Server Security (SOP template)
Click here to open the Email Server Security Template in a new tab!
Client Data Backup Best Practices (SOP template)
Click here to open the Client Data Backup Best Practices Template in a new tab!
Enterprise Password Management Checklist Template (SOP template)
Click here to open the Enterprise Password Management Checklist Template in a new tab!
Click here to see Process Street’s ready-made retail SOP templates
Retail Employee Onboarding Checklist (SOP template)
Click here to open the Retail Employee Onboarding Checklist Template in a new tab!
Ecommerce Product Listing (SOP template)
Click here to open the Ecommerce Product Listing Template in a new tab!
Daily Store Opening Checklist (SOP template)
Click here to open the Daily Store Opening Checklist Template in a new tab!
Click here to see Process Street’s ready-made retail SOP templates
Retail Employee Onboarding Checklist (SOP template)
Click here to open the Retail Employee Onboarding Checklist Template in a new tab!
Ecommerce Product Listing (SOP template)
Click here to open the Ecommerce Product Listing Template in a new tab!
Daily Store Opening Checklist (SOP template)
Click here to open the Daily Store Opening Checklist Template in a new tab!
Click here to see Process Street’s ready-made construction SOP templates
Construction Proposal Template (SOP template)
Click here to open the Construction Proposal Template in a new tab!
Construction Progress Report (SOP template)
Click here to open the Construction Progress Report Template in a new tab!
FHA Inspection Checklist (SOP template)
Click here to open the FHA Inspection Checklist Template in a new tab!
Click here to see Process Street’s ready-made construction SOP templates
Construction Proposal Template (SOP template)
Click here to open the Construction Proposal Template in a new tab!
Construction Progress Report (SOP template)
Click here to open the Construction Progress Report Template in a new tab!
FHA Inspection Checklist (SOP template)
Click here to open the FHA Inspection Checklist Template in a new tab!
Click here to see Process Street’s ready-made HR SOP templates
Performance Review Checklist (SOP template)
Click here to open the Performance Review Checklist Template in a new tab!
Diversity Hiring Process (SOP template)
Click here to open the Diversity Hiring Process Template in a new tab!
Holiday Leave Application (SOP template)
Click here to open the Holiday Leave Application Template in a new tab!
Click here to see Process Street’s ready-made HR SOP templates
Performance Review Checklist (SOP template)
Click here to open the Performance Review Checklist Template in a new tab!
Diversity Hiring Process (SOP template)
Click here to open the Diversity Hiring Process Template in a new tab!
Holiday Leave Application (SOP template)
Click here to open the Holiday Leave Application Template in a new tab!
Click here to see Process Street’s ready-made sales SOP templates
Sales Competitive Analysis SOP Template
Click here to open the Sales Competitive Analysis Template in a new tab!
Company Research SOP Template
Click here to open the Company Research SOP Template in a new tab!
Sales Presentation SOP Template
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Monthly Sales Report SOP Template
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Sales Forecasting SOP Template
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Sales to Service Handoff SOP Template
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SaaS Upselling SOP Template
Click here to open the SaaS Upselling SOP Template in a new tab!
Click here to see Process Street’s ready-made sales SOP templates
Sales Competitive Analysis SOP Template
Click here to open the Sales Competitive Analysis Template in a new tab!
Company Research SOP Template
Click here to open the Company Research SOP Template in a new tab!
Sales Presentation SOP Template
Click here to open the Sales Presentation SOP Template in a new tab!
Monthly Sales Report SOP Template
Click here to open the Monthly Sales Report SOP Template in a new tab!
Sales Forecasting SOP Template
Click here to open the Sales Forecasting SOP Template in a new tab!
Sales to Service Handoff SOP Template
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SaaS Upselling SOP Template
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Click here to see Process Street’s ready-made customer success SOP templates
DoubleDutch’s Customer Success SOP Template
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Customer Feedback SOP Template
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Customer Service Training SOP Template
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Churn Prevention SOP Template
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Churn Reduction SOP Template
Click here to open the Churn Reduction SOP Template in a new tab!
Click here to see Process Street’s ready-made customer success SOP templates
DoubleDutch’s Customer Success SOP Template
Click here to open the DoubleDutch’s Customer Success SOP Template in a new tab!
Customer Feedback SOP Template
Click here to open the Customer Feedback SOP Template in a new tab!
Customer Service Training SOP Template
Click here to open the Customer Service Training SOP Template in a new tab!
Churn Prevention SOP Template
Click here to open the Churn Prevention SOP Template in a new tab!
Churn Reduction SOP Template
Click here to open the Churn Reduction SOP Template in a new tab!
Click here to see Process Street’s ready-made all-purpose SOP templates
Simple SOP Template
Click here to open the Simple SOP Template in a new tab!
Master SOP Template
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Enforced SOP Template
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Collaborative SOP Template
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Variable SOP Template
Click here to open the Variable SOP Template in a new tab!
Conditional SOP Template
Click here to open the Conditional SOP Template in a new tab!
Click here to see Process Street’s ready-made all-purpose SOP templates
Simple SOP Template
Click here to open the Simple SOP Template in a new tab!
Master SOP Template
Click here to open the Master SOP Template in a new tab!
Enforced SOP Template
Click here to open the Enforced SOP Template in a new tab!
Collaborative SOP Template
Click here to open the Collaborative SOP Template in a new tab!
Variable SOP Template
Click here to open the Variable SOP Template in a new tab!
Conditional SOP Template
Click here to open the Conditional SOP Template in a new tab!
For information on how successful businesses are using Process Street for creating and writing SOPs, watch the video below.
Free Microsoft Word templates to build your SOPs
The traditional route to take when someone wants to start documenting their standard operating procedures is to begin the task within a word processing system and create a series of smaller documents which eventually can come together to form a larger manual.
Essentially, it’s like writing a book.
The first template type to consider is a general-purpose SOP structure with guiding notes. These templates are useful because they do more than leave blank spaces to fill in. The best versions explain what belongs in each section, how detailed each procedure should be, and where review responsibilities sit.
A general-purpose template with guiding notes
Standard operating procedures are important in all industries but particularly valued within healthcare. Lives are at stake and stated processes must be very carefully followed.
Oxford University Hospitals maintains research and governance documents that are useful references for teams building healthcare-style procedures. The same structure can also help teams outside healthcare think through authorship, approvals, responsibilities, version control, and recordkeeping.
More than just being a template you can enter information into, a strong SOP document acts like both a writing template and a writing guide; clearly and concisely guiding the user through the document.
Not every layout will feel right for every company. That’s why we’ve included a range of other options for you to choose from.
A formal general purpose SOP template
This template style doesn’t need anything particularly fancy.
However, it should cover all the areas you’ll need to cover in creating fully documented standard operating procedures: document owner, purpose, scope, definitions, responsibilities, materials, detailed procedure steps, records, change history, and review cadence.
A formal general purpose SOP template is a good fit when you want a consistent Word document format that teams can duplicate across functions.
A laboratory technician SOP for workplace safety
This template style is geared toward lab work and other high-risk single-location processes. It should include steps for handling controlled chemicals, required protective equipment, spill response, waste disposal, incident reporting, and training records.
If you work in a high-risk single location then this template style could prove to be useful for your needs.
An SOP for conducting pilot studies
This template style is geared for a researcher running trials and trying to adhere to strict processes while doing so.
It’s a short set of standard operating procedures and isn’t going to intimidate anyone.
The goal is to record each test, track the process used, and create enough structure to control for process variance when undertaking research.
A GP’s SOP for controlled substances
A controlled-substances SOP is designed to help doctors and clinical teams manage controlled drugs when prescribing and dispensing them to patients.
It is quite a niche use case, but similar structures can be replicated by other industries for controlled access scenarios. The same principles generally apply: access is restricted, activity is documented, reviews are regular, and exceptions require approval.
This is a very in-depth standard operating procedure template in comparison to the others presented above.
Process Street’s privileged password management procedure template
This Process Street Privileged Password Management template provides a contrast between different approaches one can take for utilizing standard operating procedures for managing controlled substances or access.
The Process Street version gives teams a more actionable way of monitoring, authorizing, and tracking privileged access because the procedure can run as a workflow with assignments, approval steps, form fields, and an audit trail.
That particular password management system is designed for very large companies who limit access to highly sensitive data. If you’re a company that handles high-level client data, you need to have these kinds of processes in place to demonstrate your commitment to data security compliance.
This template – like many of Process Street’s templates – is powered by workflow automation features.
In terms of our features, they include (but aren’t limited to):
- Stop tasks
- Conditional logic
- Dynamic due dates
- Task permissions
- Task assignments
- Role assignments
- Webhooks
- Embed widget
- Approvals
Click here to open the Privileged Password Management Process template in a new tab!
More NHS standard operating procedure templates
To finish off our general-purpose standard operating procedure templates, we’re going to return to the types of templates used by research and healthcare teams.
These more niche templates are geared for specific purposes. They show you how to construct complex SOPs while providing structures you can adapt if your business has similar needs.
Excel database design
This template type works as an example SOP for how to standardize the setup of databases within Microsoft Excel.
The specific focus may be medical research, but the structure can be adapted to suit any database needs. The real detail lies in the procedures which you can write to fit your specific needs.
Archiving essential documents
An archiving SOP is structured to systemize the archiving of important documents.
You might include details of the referencing system in one section and then a step by step walkthrough in the procedures.
Document control SOP
A document control SOP covers document naming, storage, access permissions, review cadence, approval routes, and change history.
This includes elements like naming conventions and storage while also looking to help with standardizing processes. Though often associated with healthcare and regulated environments, it provides a valuable template for any organization looking to implement document controls.
Ethics committee application
This template type helps to standardize the approaches for applications. In particular, applications to ethics committees.
However, the general purpose could be very easily reimagined for the purposes of submitting investment applications, tendering for government contracts, or any similar process.
Preparation and approval of protocol amendments
Throughout your business you will have different processes, procedures, protocols, or policies in place.
These are the general rules which guide our actions.
However, sometimes these practices need to change or be adapted after they’ve already been put in place. This standard operating procedure template aims to create a clear means of changing those established practices through the correct channels.
The SOP will help you manage your other SOPs.
Qualitative research study protocol template
Within your company, you likely carry out a considerable amount of research. This research may be qualitative or quantitative. Either way, you need to have standard operating procedures in place for how this research is conducted.
This doesn’t necessarily mean you need to standardize methodologies, but you do need to establish how data will be stored, who has access to what data, how to ensure participants can give informed consent, and a whole range of other factors.
This SOP is geared to make sure all research is carried out to high standards.
Risk assessment SOP templates to review your procedures
Hopefully, by now, you’ll feel fairly comfortable with what is required from your standard operating procedures and how you can approach them.
No standard operating procedure is complete, however, until risk assessments have been completed.
As such, we’ve included current risk assessment resources here for you to explore. These help you review risks, controls, responsibilities, and evidence before a procedure becomes part of day to day work.
- US Food and Drug Administration MDSAP risk management procedure. This resource supports teams thinking through risk management for medical-device quality systems and audit programs.
- Health and Safety Executive risk assessment template and examples. This is a practical UK HSE resource for identifying hazards, deciding who may be harmed, evaluating controls, and recording risk assessments.
- Process Street Risk Management Process. This template turns risk management into an actionable workflow your team can run, review, and improve.
There’s also our very own Risk Management Process.
Click here to open the Risk Management Process Template in a new tab!
Premium SOP Templates
If you’re looking for comprehensive, high-quality SOP templates, the Bizmanualz collection written by Chris Anderson, DBA, LSSBB is one premium option to evaluate.
Bizmanualz is a premium library of SOP templates delivered in various formats, including Word, with products that span from a single procedure template to an entire company handbook.
From complete CEO and CFO handbooks to department-specific procedure templates like accounting, finance and IT policy procedure manuals, Bizmanualz is one of the most comprehensive SOP collections out there.
The Bizmanualz library includes over 1,200 SOP templates. The procedure manuals cover the core departments of a business, encompassing thousands of pages of detailed procedure documentation available for digital download.
They also offer a sample that you can get for free.
ISO Quality Procedures
Bizmanualz also has a comprehensive collection of ISO-compliant manuals including ISO 9001, AS9100 D and ISO 22000 Food Safety HACCP.
Take a look at their extensive collection of SOP Templates at www.bizmanualz.com
Pick the right SOP template and get started
As much as it can be intimidating when you begin writing standard operating procedures for the first time, these templates, explanations, and examples should make the task at hand a little clearer.
Once you recognize the shared structures between different templates, you can begin to see what are essential elements and what are optional inclusions.
With that knowledge in mind, you can look past the unnecessarily verbose language normally used in SOPs to see that they are just very thorough process documents.
So pick a template – or two – and begin documenting your first procedure.
Before you know it, you’ll have an entire ISO level manual on your hands!
Have you written standard operating procedures in the past? What resources would you recommend for someone approaching it for the first time? Let us know in the comments below!