All posts by Thom James Carter


Workplace Culture: What It Is and How to Make Yours Better (With Examples)

What is company culture

The word “culture” alone is hard enough to define.

So when it comes to “workplace culture”, those trying to pin down its exact meaning have their work cut out for them.

What makes your quest harder is that “workplace culture” has become somewhat of a buzzword in the business world, muddying the waters of its true definition and making it harder to uncover and understand.

In this post, I’m going to explain the specific what’s, why’s, and how’s of workplace culture, on top of discussing why instilling a positive, forward-thinking workplace culture is not only commendable, but critical to success. (Companies with strong workplace cultures have employees who are 12% more productive, in addition to seeing a 20% increase in sales and 21% expansion in overall profitability.)

Read through the following sections to understand workplace culture thoroughly:

Let’s dive straight in.

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Career Coach: How Ari Meisel Does Career Coaching (5 Free Checklists)

Career Coach

In this article we’ll be looking at career coaching and, more specifically, how career coach Ari Meisel does it.

It does feel a disservice, however, to say Meisel is only a career coach. He’s also an author, speaker, podcast creator, productivity coach, leadership coach, business coach, and entrepreneurial strategist. He’s been featured in The Wall Street Journal, TechCrunch, Refinery29, TEDxEast, and has gained rave reviews from industry leaders.

I asked Ari Meisel for consultancy because my business was phenomenally successful, but the systems and processes we had, we could not keep up with our growth. He not only sorted us out but inspired us to venture into uncharted territory.” – Michael Hyatt, Founder of Michael Hyatt and Company

Basically, Ari Meisel is the authority figure on getting work done effectively so that your business efficiency, personal productivity, and creativity can thrive. To boot, he advocates for processes as much as we do at Process Street!

If you’re interested in making the most of your career – in addition to getting your hands on 5 of Ari Meisel’s processes – all you have to do is read through the following sections:

Let’s get started.

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What is Workplace Diversity? Improving Diversity in the Workplace (8 Free Templates)

Diversity in the Workplace

Workplace diversity is more than a buzzword. It’s also more than a passing phenomenon.

Whether it’s findings from MIT proving that having an equal gender balance increases revenue, or McKinsey’s discovery that companies in the top quartile for racial and ethnic diversity have a 35% increase in financial returns above the national average, diversity positively affects both a company’s culture and bottom-line.

At Process Street, we recognize the importance of diversity, but we also understand that improving diversity in the workplace isn’t an easy task for HR teams.

That’s why we’ve created these 8 free templates:

However, before deep-diving into the templates, it’s crucial to have a solid understanding of exactly what diversity in the workplace is, and why it’s profoundly important. This will help you get the maximum possible value from our templates.

With that being said, let’s get started!

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What is Customer Support? How to Improve Your Support Team (17 Free Processes)

Customer Support

A buggy Netflix account. A defective iPhone. Faulty B2B software.

There’s nothing more frustrating than when products and services encounter issues, or when they simply don’t work at all.

Consumers expect the products and services they buy to perform properly. After all, they’ve handed over their hard-earned money to the vendor in exchange for goods.

Who do consumers turn to for assistance? Customer support.

However, a customer-facing employee can only carry out excellent service if they’re onboarded correctly, fully trained, taught how to interact with customers, and given regular feedback on their performance.

If consumers aren’t impressed with their experience, they can churn immediately and leave negative reviews in their wake. Should the churn rate increase and harmful reviews accumulate, it could be the death knell of an entire business.

At Process Street, we know about – and strongly believe in – effective customer support. In fact, we operate a policy where each new employee must undergo a period of customer support experience, which amounts to a few weeks in total.

That’s why we created these 17 free templates for other teams.

The process templates featured in this free template pack will help strengthen any customer-facing team’s ability to perform successfully. From new employee training checklists to performance reviews, churn reduction checklists to a guide on responding to negative reviews, we’ve got your workflows covered.

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