All posts by Thom James Carter


HACCP Plan: What It Is, Why It’s Important, & How to Do It (Free Templates)

HACCP plan

Growing up on an island, my favorite food was in abundance: Fish.

However, whenever I ate at a restaurant there was always a voice in the back of my head wondering if the fish had been mismanaged and, due to that mismanagement, I’d get sick.

My anxiety around food safety wasn’t exactly unfounded. Fish is the most commonly impacted food group when it comes to disease outbreaks, and a quarter of a million people in the U.S. get sick each year from contaminated fish. And when it comes to all food groups, the CDC estimates that a whopping 1 in 6 Americans (which equates to 48 million people) become ill each year due to foodborne illness.

However, by not coming at food safety with a HACCP approach – and by creating and following a solid HACCP plan – these figures could be far, far higher.

Ergo: HACCP is important and, as a business in the food industry, you can even be required by law to go about HACCP properly.

To help you out, in this post I’ll discuss what HACCP and a HACCP plan are in detail, HACCP’s history, the benefits, and how Process Street can help you with all-things HACCP and food safety.

Just read through the following sections:

Let’s swim through the rest of the post! 🐟

Continue Reading

Customer Engagement: How to Keep Your Customers Hooked Throughout the Sales Cycle

customer engagement

This is a guest post by Sawaram Suthar, the head of marketing at Acquire and also a founder of Jagat Media. A digital marketing consultant, he has experience in branding, promotions and page optimization, along with research and strategy. He has an MBA from the University of Pune.

Engaged customers are any business’s biggest asset.

Seeing as customers are what make or break a business, you should do everything in your power to keep them engaged at all times.

But customer engagement is a tough coup to pull off.

A study conducted by Hall and Partners revealed that almost two-thirds of a company’s profit depends upon how effective customer engagement is. Another study found that 84% of customers think the experience provided to them by a company is far more important than its products and services. In simple terms, the success of your brand is dependent upon the quality of customer experience you can deliver.

In this guest post for Process Street, I’ll tell you how you can level up your business’s customer experience, thereby engaging customers further.

Specifically, we’ll be looking at:

Let’s get started. ⬇️

Continue Reading

Business Process Optimization: How to Improve Workflows Like a Pro (Free Templates!)

Business Process Optimization

In the fast-paced, full-throttle world of modern business, there’s an incentive to keep going, keep doing, keep pressing forward.

(Business. More like busyness, amirite? 😏)

But what if I told you that striving forward without robust, solid processes is a massive mistake?

While Łukasz Tartanus found from his sample that 69% of businesses have documented processes, only 4% manage and measure them. This means countless businesses are zealously pressing forward with depreciated, outdated processes for their recurring tasks. If only their processes were optimized, these businesses would be able to grow and achieve internal targets far quicker.

This is why business process optimization is important. And it’s why you’re about to read my post on it.

I’ll define business process optimization, its benefits, explain how to go about it, and show you how Process Street makes process optimization super easy.

Just read through the following sections to get clued up:

It’s time to learn about optimization! 🚀

Continue Reading

Working From Home: Staying Productive in Troubling Times (Free Templates)

Working From Home

This is a guest post by Sharon Koifman, an expert in remote work with nearly two decades of experience running three companies 100% from his computer. Sharon has studied and researched not only how to operate remote businesses but how to create an amazing work culture where people love to come to work. These days Sharon runs DistantJob, a very unique recruitment agency geared specifically for finding remote developers who work from all over the world.

As the novel coronavirus (COVID-19) started spreading, many companies began advising their staff to work from home. With the virus now pandemic and many countries under some form of lockdown, there’s a large swathe of people who are working from home that have never done so before.

Are you one of those people?

If so, you may be wondering how you’re going to stay productive while working from home – especially if you have young children at home and are having to balance their care and education at the same time.

The good news is that it is doable. In fact, full-time remote workers have been doing this for years! You can learn from their wisdom (and mistakes) which I’ll share, so you can be as productive as possible.

Just make your way through the following sections in this guest post for Process Street:

Let’s get started! 🏡

Continue Reading

ISO 22000: The Farm to Fork Standards for Proper Food Safety Management

ISO 22000

I didn’t expect to get ill the last time I ordered food via UberEats.

Was it because of the rib eye steak? How the cook prepared it? Or how the steak was transported to the restaurant from the producer?

I don’t know.

What I do know, though, is that the CDC estimates 48 million people each year get sick from foodborne illness.

No matter your role in the food supply chain – whether you’re a primary producer, a storage operator, or a subcontractor to a food outlet – a food safety management system is necessary. Otherwise, you’re exposing people to illnesses that could potentially be life-threatening. Even if the illness is fleeting, the long-term result of a consumer’s sickness will result in your brand being tarnished.

Luckily, ISO 22000 can help you create and sustain a solid food safety management system.

In this post, I’ll discuss what ISO 22000 is in more detail, its requirements, its benefits, and why food safety management systems are just so important. Plus, I’ll explain how Process Street can help you gain ISO 22000 certification!

Read through the following sections to get clued up:

Hungry to learn more?

It’s time to dig in! 🍽

Continue Reading

Mobile App Marketing: How to Successfully Build & Execute Your Strategy

Mobile App Marketing

This is a guest post from Emma Lee. Emma Lee is an experienced sales manager and content editor at ProEssayWriter. She is a fan of current technological trends and passionately strives to learn as much as possible about all things SaaS.

As business trends shift from mobile-friendly to mobile-first, more and more businesses are understanding the importance of mobile app marketing. In fact, over 40% of SMEs have a mobile app.

Want to jump on the bandwagon yourself?

It’s definitely a good idea…

But you can’t create an app, publish it, and expect it to work wonders straight away. Without a proper mobile app marketing strategy, it will end up in the app graveyard along with thousands of other failed mobile apps!

That’s why, in this guest post for Process Street, I’ll explain what mobile app marketing is. Then, I’ll show you how to prepare a mobile app for launch and market it the right way.

Make your way through the following sections:

Let’s get started. 📱

Continue Reading

Intake Process: Onboarding Clients Efficiently & Effectively as a Law Firm

Intake Process

Lawyers are busy people.

They’re at the frontline of all legal matters, providing advice on tricky issues, resolving disputes, and representing clients in court if needs be. All. Year. Round.

Ergo: There’s a lot on any given lawyer’s plate.

With the huge amount of recurring tasks that need to be completed, on top of looming deadlines and constant work-related pressures, it’s easy for quality to slip. Especially when it comes to one of the most important processes of all – the intake process.

It’s why 61% of law firms forget to ask for the client’s name during their initial conversation, why 35% of calls from clients go unanswered, and why it takes 3 or more days for 42% of law firms to respond to prospective clients.

For a law firm to keep its prestigious reputation – and to continue working with great clients – the intake process needs to effective, efficient, and done properly.

That’s why this blog post exists.

In this post, I’ll discuss what an intake process is, its benefits, why it’s important, and how Process Street can help law firms streamline the entire process.

Read through the sections below to get clued up:

Let’s begin; the court is in session! ⚖️
Continue Reading

Gemba Walk: How to Strive Forward by Taking a Step Back

Gemba Walk

You’ve heard of the moonwalk. But have you heard of the Gemba Walk?

From a business standpoint, the Gemba Walk is infinitely more useful (though the moonwalk is pretty cool).

Specifically, the Gemba Walk allows businesses to continuously improve how they do things by remedying their processes, procedures, and workflows for recurring tasks. The continual process improvements that Gemba Walking brings helps businesses exponentially – 1 in 4 improvements save time, and 1 in 10 improvements save money.

And this is all achieved by simply stepping back, rather than blindly pushing forward.

Want to know more?

I thought so.

In this post, I’ll tell you what Gemba Walk means, the origins of it, its benefits, and how Process Street can help both remote and physical businesses do the Gemba Walk.

Just read through the following sections to get clued up:

Now, let’s sprint through the rest of the post! 🏃‍♂️

Continue Reading

WFH Transition: How Your Team Can Pivot & Work From Home Like Pros (Free Templates)

WFH transition

Unequipped. Unprepared. Uncertain.

34% of people believe their organization isn’t properly prepared for employees to be working from home.

Speaking of which, has your organization recently – and rather hastily – transitioned from office working to working from home?

If the answer is “Yes“, no sweat. Process Street has you covered.

This post will guide you through the basics of working from home (WFH), the positives of it, the potential problems you could run into, on top of offering you our (free!) checklist templates that’ll ensure a safe and smooth WFH transition.

Read through the following sections to get completely clued up:

Or, if all you want is the checklists, get them here:

Let’s dive into all things WFH, ASAP. 👩‍💻
Continue Reading

FSSC 22000: How to Ensure You Have a Robust Food Safety Management System

FSSC 22000

Bread. Beer. Bacon. *Homer Simpson voice* Mmm, bacon…

No matter what tasty food product your business is creating (or helping to create), a robust food safety management system is essential.

Why?

Because without one, you could be exposing your food to risks and hazards that are both life-threatening for your consumers (420,000 people die each year due to contaminated foods), and business-destroying for you. Plus, by not having a food safety management system in place, you’ll lose pivotal trade opportunities with others in the food industry.

To ensure you have a food safety management system in place – and that it’s up to scratch – there’s FSSC 22000.

In this post, you’ll discover what FSSC 22000 actually is, why it’s so important, how a GFSI recognized certification will benefit you, and how Process Street can help with it all.

Make your way through the following sections to get clued up:

Now, it’s time to taco about FSSC 22000 and food safety! 🌮

Continue Reading

Get a free Process Street account
and take control of your workflows today.

No Credit Card Required