All posts in Checklists


8 Account Management Checklists for Long-Term Customer Success

Retaining valuable customers is a necessity

In one of her hit songs, Adele famously sings the words “Sometimes it lasts in love, but sometimes it hurts instead”.

Minus the sentimental value, this also applies to the world of business. It is a simple reality that customers come and go and sometimes there is nothing you can do about it.

On the other hand, sometimes it lasts. Sometimes you can retain a customer for a long period of time and build a fruitful, trusting relationship that enables both of you to be more successful.

There has been some fascinating research done in recent years to highlight just how important it is to keep your customers happy.

Beyond the well-known Pareto principle that states 80% of a company’s revenue comes from 20% of its customers, Harvard Business School Professor, Sunil Gupta, has provided further evidence to show the importance of retaining customers that provide high levels of profitability.

Furthermore, Bain & Company have found that increasing customer retention rates by 5% increases profits by 25% to 95%, and it is widely agreed upon in the SaaS world that the cost of acquiring a new customer is anywhere from 5-25% more expensive than retaining an existing one.

Needless to say, making a concerted effort to retain your customers is just as, if not more important than acquiring new ones.

Execute account management processes flawlessly

Retaining customers, particularly high-value customers, is nothing short of essential for the growth of SaaS and other subscription-based companies, and to do so requires excellent account management.

That’s why we’ve gone ahead and created this set of checklists; to help you flawlessly execute various processes from conducting a thorough analysis of your competitors to the daunting task of preventing a valuable customer from churning.

Ever found yourself struggling with the sales-to-service handoff process or upselling? We’ve got those covered, too.

In this post, I’m going to provide a brief outline of each checklist and summarize why it’s a good idea to integrate them into your account management processes.

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11 Checklists to Optimize Your Accounting Processes

Accounting processes from invoicing to reporting

Businesses of all sizes have to deal with accounting and it can be a bit difficult if you’re new to it.

Without an effective accounts receivable process, you risk losing out on valuable revenue.

If you don’t put a process in place for your accounts payable then you could be facing late payment charges or even opening up space for fraud.

Accounting is vital to the health of a business and too many companies overlook it. In the UK, the Association of Accounting Technicians revealed that SMEs were “leaking” £2.9bn every year through poor accounting practices.

This is why we’ve created 11 checklists to guide you through your accounting processes.

Using the checklists

You don’t need to be a CPA to create a balance sheet or an invoice. Our checklists enable anyone to perform accounting activities, and as you go through you’ll see the different steps explained where necessary. This way, you know what you’re doing and why you’re doing it.

With these Process Street checklists, you’ll see how you can integrate Process Street with Zapier and Quickbooks to automate accounting processes, saving you time and money.

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12 IT Processes to Avoid Server Failures and Client Headaches

IT Processes

“Without IT process management, there is no way to assure [cost-effective IT services]” – Casper van der Kolk

Whether you’ve been in the IT business for years or are just starting to make your mark, there’s no question that managing your processes is vital.

With processes, you can you do more with your current resources by standardizing and optimizing your work. And, when your team knows exactly what to do for each recurring task, they can greatly improve their productivity and motivation.

However, the benefits don’t just stop at a happier and more efficient team.

Integrating these recurring workflows into your IT management resource basket can reduce incident response times, increase customer satisfaction, ensure security compliance, manage department stock and – perhaps best of all – enforce consistency, to give you peace of mind that everything is running as expected.

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8 Office Management Checklists for Astounding Operational Efficiency

Make office management processes fun, fast, and faultless

Every office manager has 47 responsibilities, according to TopResume.

That is a pretty insane number (I challenge you to find another job description with as many).

Simply put, office managers have a lot on their plate. From the management of sensitive company records to reviewing employee performance and preparing annual budgets, their scope of work is very broad.

When there is so much going on, it can be incredibly challenging to keep track of everything, let alone ensure that the execution of specific tasks is on point every time and employees are consistently in good spirits.

“The number one thing that makes a rockstar office manager is a high degree of emotional intelligence. You deal with everyone in the company, and experience a lot of different emotions and attitudes” – Sean Kelly, The 9 Undeniable Characteristics of a Rockstar Office Manager

The fast-paced world of 21st-century business does not leave much room for error, meaning office managers must continuously improve the way they manage critical processes, to retain good employees and help the business achieve their goals.

That’s why we’ve created this set of checklists; to make the process of completing recurring office management tasks fun, fast and faultless.

In this post, I’m going to provide you with a brief outline of each along with some guidance on how they can help you improve the way you get stuff done!

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How to Write a Proposal and Get What You Want

how to write a proposal

A proposal has a lot of different purposes, but there’s only one good way to write one: the way that pulls together all of the information in a concise and persuasive way and helps you get what you want … whether that’s a whole new software system, or just a tweak to your marketing strategy.

This article isn’t about a business proposal — also known as a quote — but instead about the document required when formally pitching an idea for action and execution by managers or department heads.

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The Checklist Manifesto Review

The Checklist Manifesto Review Header

A book about disasters, human error and a simple tool that could well be the answer

Surely we don’t need any more bureaucracy, do we? Writer and surgeon Atul Gawande says yes, in fact we do. Box-checking and form-filling are often seen as the direct opposites of efficiency, but how many skyscrapers just tumble down out of the blue? Not very many, and The Checklist Manifesto explains why. It all comes down to recognizing that checklists are a powerful weapon in the fight against human error. In a series of anecdotes/case studies spanning from Gawande’s familiar operating theater to the secretive world of venture capitalism, the author makes rock-solid arguments in quick succession about why we all need more checklists in our lives. But not just any old checklists

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8 Free Real Estate Checklists to Maximize Your Profits

Maximizing your property sales and boosting referrals

89% of homeowners sell their property through an estate agent, which means that agents need to be at the top of their game in order to attract and retain clients amongst stiff competition.

Combine that with the fact that only half of the sellers said they were satisfied with the selling process, and you have a lot of dissatisfied customers.

Whilst this shows the real estate market in a surprisingly negative light, it can also be seized as an opportunity to stand out from other agents. If you could provide a high-quality service and an efficient method to guide your client through the property sale process, referrals will soon be replacing customer dissatisfaction.

‘Make sure everyone who works with you or for you, feels the need to tell others about the incredible experience’ – Chris Murray

Clear processes help you continuously improve your services by optimizing the tasks you do every day, week, or month. With concrete instructions for your team and opportunities to automate time-wasting data entry, you can concentrate on the bigger picture and maximize property sales.

To help your services stand out, we here at Process Street have compiled 8 real estate checklists for estate agents to either use themselves or recommend to their clients. They include a comprehensive guide to the property sales process in addition to everything from a home inspection, cleaning, staging, and listing.

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Warren Buffet’s Investment Checklist – The Secret to His Success?

Warren buffets investment checklist the secret to his succes

Click here to get the interactive checklist

Warren Buffet is known as a god among investors and entrepreneurs. He is currently the 3rd richest person in the world and the Chairman and CEO of Berkshire Hathaway, a holding company that owns hundreds of brands including GEICO, Dairy Queen, Heinz and has major investments in American Express, Coca-Cola, and IBM.

Warren Buffet is known for making stellar investment decisions. Putting his money on business fundamentals and long-term success rather than worrying about new fads and market movements.

So, what is the secret to Warren Buffet’s success?

In Robert Hagstrom’s book The Warren Buffett Way, John Wiley & Sons Inc., New York, 1994 he reveals a checklist that Warren Buffet uses when making investment decisions.

Obviously, this is a high-level check before due diligence but it’s the first step Warren Buffet takes when making an investment decision. Read it, use it.

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9 Property Management Checklists to Keep Your Rental Processes on Track

property management checklists

There’s a growing need for process documentation in real estate

Managing properties isn’t just about real estate — it’s just as much about relationships.

You have to track conversations and deal statuses across multiple landlords, tenants, and applicants in addition to managing the properties themselves. It’s high-touch, high-urgency, and high-stress work.

Especially if you don’t have the first clue about processes.

If you take a peek at the numbers, you’ll see the BPM in real estate market is expected to grow at a rate of 24.8% between 2016 and 2021.

Property management firms are beginning to place a greater focus on improving business efficiency because that enables them to deliver their clients a superior service.

To turn your disorganized business around, creating a modern, automated system for documenting processes is an absolute must.

“A habit of highly successful property managers is creating step-by-step playbooks and standardized processes for everything. This documentation not only ensures consistency and operational efficiency but also shortens the amount of time required to train up new staff.” – Silvia Liu, 7 Habits of Highly Succesful Property Managers

Market research analysis conducted by Research N Reports drives this message home by claiming that the increasing need for accurate process documentation is a key driver of property management software adoption.

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The Checklist Manifesto Quotes

The Checklist Manifesto Quotes

The most useful Checklist Manifesto quotes

After publishing the Checklist Manifesto Review and following up with the Checklist Manifesto Summary, I thought it’d be fun to share the most memorable The Checklist Manifesto quotes by surgeon Atul Gawande. The book is packed full of useful knowledge, and not just from the author himself.

He interviews professionals from the man responsible for foolproof checklists given to pilots flying incredibly complex Boeing airplanes to a group of high-powered venture capitalists. All the people in the book have something in common – they want to reduce risk. And Gawande himself, like every human being with a will to survive, is no stranger to risk reduction. For him, however, it’s vitally important.

The Checklist Manifesto is the story of how this simple checklist was made.

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