Employee motivation is the internal and external drive that directs a person’s effort, persistence, and attention at work. Managers who want to know how to motivate employees should focus on five practical conditions: clear communication, useful feedback, meaningful goals, autonomy with support, and fair recognition.

No single perk or management trick motivates everyone. The strongest employee motivation strategies remove avoidable friction, then give people a voice, a reason to care about the work, room to make decisions, and evidence that progress is noticed. Motivation is shaped daily by how work is designed, discussed, supported, and recognized. The five HR tips below turn those principles into repeatable management practices.

Employee metrics are quantitative measures that help an organization understand how people join, grow, perform, stay, and experience work. They are also called HR metrics, workforce metrics, or people analytics metrics. The useful metric is not the one that fills a dashboard. It is the one that changes a decision.

A focused set of nine measures can cover three practical questions: Can you retain and acquire the people you need? Are employees developing and performing in context? Can people do sustainable work in an environment where they can speak up? This guide explains the formula, review cadence, context, and responsible action for each metric.

Design for Six Sigma (DFSS) is a methodology for designing or fundamentally redesigning products, services, and processes so customer requirements and defect prevention are built in before launch. Applied well, Design for Six Sigma can supercharge your business by preventing costly design failures before they reach full operation.

DFSS is the umbrella approach. DMADV, Define, Measure, Analyze, Design, Verify, is one of its most common phase models. Use it when you are creating something new or overhauling a design. Use DMAIC when you need to improve an existing process with measurable performance data.

Continue Reading

A SaaS referral program rewards an eligible person or business for introducing a new user or customer through a tracked link, code, or direct handoff. This guide compares 51 current referral, affiliate, and partner programs across the software categories teams use most.

You do not have to be a consultant to get paid for recommending software. You can earn cash, account credit, storage, or other benefits for sharing a product you genuinely use. That may sound like a clickbait promise, but the important part is less glamorous: attribution, eligibility, disclosure, and current terms decide whether a referral actually qualifies.

Continue Reading

Customer success operations is the function that designs the processes, systems, data, and programs a customer success team needs to deliver consistent outcomes at scale.

I learned why that matters during what became known as the email incident. Before Process Street, I worked as a technical service advisor for an environmental testing laboratory. A colleague forwarded a customer complaint to our manager with an inappropriate comment attached. The message also reached the customer. One missing communication control turned a routine complaint into a preventable escalation.

Efficient process design is the practice of defining a goal, mapping the sequence of work, assigning the right resources, testing the flow, and keeping the documentation current.

Andrew Schrage is CEO and co-founder of Money Crashers, a personal finance publication. In this interview, originally conducted in 2014, he explains how his team designs and documents repeatable business processes.

Enterprise mobility management (EMM) is the combination of technology, policies, and operating processes used to secure and manage mobile devices, applications, identities, and business data. It covers company-owned and employee-owned phones and tablets throughout their lifecycle, from enrollment and access through incident response and retirement.

EMM makes mobile work possible without treating every device as trusted by default. A practical program combines device management, app and data protection, identity controls, employee privacy, documented exceptions, and evidence that controls actually ran. This guide explains how EMM relates to MDM, MAM, BYOD, and unified endpoint management, then shows how to implement it without creating unnecessary friction.

Your brand is critical to building a great culture with your team and a deep relationship with your customers. Custom branding helps people recognize the right process before they read a single instruction. In Process Street, cover images and emoji icons give workflows a distinct visual identity, while rich emails carry a consistent experience into customer and employee communications.

New employees, customers, and partners should always experience your brand in the best possible light. The goal is practical, not decorative. A clear visual system reduces hesitation, separates similar workflows, and reinforces which team or business owns the work. With a few repeatable choices, your workflow library becomes easier to scan and your outbound messages become easier to trust.

Confronting an employee should be a private, evidence-based conversation about a specific behavior or performance gap, its impact, and what needs to change. A manager’s job is to enter the meeting prepared, listen to the employee’s perspective, and leave with clear next steps.

The difficulty is balance. Too much force turns feedback into blame; too much cushioning leaves the employee unsure that anything is wrong. This guide covers 11 communication mistakes managers make and shows how a repeatable Process Street workflow can make difficult conversations fairer, clearer, and easier to follow up.

Imagine owning a global restaurant known for one signature ingredient, then having to tell customers that ingredient is unavailable. The immediate problem is a missed delivery. The deeper problem is procurement: demand was misunderstood, supplier capacity was not challenged, and nobody had a controlled exception path ready.

Digital procurement helps teams avoid that outcome. It connects the strategic work of defining needs and evaluating suppliers with the operational work of approvals, purchase orders, evidence, delivery, invoices, and performance. Done well, it can cut costs without sacrificing profitability, resilience, quality, or control.