All posts in Process Street

3 Reasons Why Construction Managers Need Workflow Automation (And How to Set it Up)

Workflow automation for construction managers: a construction manager in a hard hat operating a surveyor theodolite on a job site

Workflow automation gives construction managers a way to run permits, inspections, and handoffs without losing the details to paper, memory, or a buried email thread. Most industries moved this way years ago, because workflow tools save time and money while keeping work accountable. Construction has been slower, and plenty of job sites still rely on paper schedules, faxed work orders, and fill-in-the-blank contracts.

That manual approach leaves constant openings for error. A receipt never reaches the client because the original work order went missing. A contract needs special terms that get handwritten onto the back of a generic template. Every missed step, lost form, and unlogged change is a risk to the budget, the timeline, and the audit trail.

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17 Service Level Agreement Examples to Track Your Service Management Metrics

Service operations manager reviewing an SLA status board for service management examples.

Service level agreements are only useful when both sides can see what was promised, how performance will be measured, and what happens when service quality slips. The examples in this guide give you ready-made SLA workflows for creating agreements, reviewing them, and tracking service management metrics over time.

Use these 17 service level agreement examples to start with the right template for your situation, from IT and cloud services to call centers, HR, managed hosting, and network services. If you need the fundamentals first, read what an SLA is. If you want to build one from scratch, use our service level agreement template guide.

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3 Alternatives to using email to communicate with your team

Black-and-white operations manager adjusting a routing console for team email alternatives

Communicating with your team can be a pain in the ass. Keeping track of who said what and when can become a rabbit hole of wasted time and energy, especially if you work remotely with a team and need everyone to develop efficient habits around communication.

Email is still the most popular form of communication between teams, but it is not always the best option. The best email alternatives for team communication are chat and video tools, mobile messaging for quick updates, and project or workflow management tools for decisions, tasks, files, approvals, and proof.

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How to Update Billing Information in Process Street

Update Billing Information in Process Street hero image

Keeping your billing information current in Process Street ensures uninterrupted access to your workflows, documents, and compliance tools. Whether your credit card has expired, you lost your card, or you need to switch to a different payment method, updating your details takes just a few clicks.

This guide walks you through updating your payment method, billing address, and billing email in Process Street. Only organization administrators can access the billing page, so make sure you have admin permissions before getting started.

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How a Checklist Saved Boeing from Bankruptcy and Helped Win World War II

WWII-era pilot reading a pre-flight index-card checklist

On a foggy morning at Wright Field in Dayton, Ohio on October 30, 1935, a flight competition was held for the top airplane manufacturers to win a tender from the U.S. Army Air Corps for the next-generation long-range bomber.

Boeing Corporation’s Model 299, a cutting edge aluminum-alloy plane that could fly faster, farther and carry five times as many bombs as the army had requested, was sure-fire to win. Nicknamed the “flying fortress”, historians stated this competition was held as a mere formality, with Boeing almost guaranteed to secure an order of at least sixty-five aircraft.

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What is Runbook Automation? Process Clarity for More Than Just IT

What is runbook automation: process clarity for more than just IT

Most teams have processes. Few can prove they ran the way they were supposed to.

Runbook automation is how IT operations teams closed that gap years ago, and the same idea is now reshaping how every team runs critical work, from incident response to compliance to marketing operations. At Process Street, we treat runbook thinking as the foundation of a Compliance Operations Platform: documented procedures, automated execution, and AI oversight working as one closed loop.

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Insurance Spends $16 Billion a Year Proving Work Got Done

Insurance compliance officer sprinting with binders and flying papers, representing the $16 billion annual cost of compliance operations inefficiency

I presented at IRES 2026 in Charlotte last week. The room was insurance compliance leaders from carriers, MGAs, and state regulators. The number that got their attention: $16 billion.

That is the estimated annual cost of compliance operations inefficiency across U.S. insurance. Not regulatory fines. Not penalties. Internal cost: rework, manual evidence assembly, approval chasing, babysitting email threads that should have been automated years ago.

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The Honest AI Onboarding Curve Nobody Tells You About

A small business owner in an apron holding a tablet, surrounded by floating papers, representing the honest AI onboarding curve

I was on a call with a small business owner who runs an art studio. Four employees. She is the chief creative officer, the janitor, the marketer, and the teacher.

She asked me a question I hear constantly: “How long until the AI is actually useful?”

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I Caught My AI Cheating on a Quality Check

Process Street blog header showing compliance auditor inspecting AI rubber-stamped documents with magnifying glass

I was generating marketing collateral. Ten design variations of the same document. Each one goes through a QA gate before it ships. The AI has to inspect every page, write what it actually sees, and attest that it meets the quality bar.

It batched all five remaining themes into a single command. Copy-pasted the same attestation for each one. Word for word. “All elements render correctly, typography is clean, layout is balanced.” Five times. Identical.

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You Don’t Have a Skill. You Have a Novice.

Process Street blog header for Your AI Skills Are Untrained

You don’t have a skill. You have a novice.

My team keeps telling me they’ve “built a skill.” One person gave Claude a short prompt and hit create. Another found something on a marketplace and installed it. Both walked away thinking the job was done.

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