If you’re on the front lines fighting COVID-19 and want to use these processes to help your facility, please contact us and we will set you up with a free account*
In the wake of challenges at the scale of the novel coronavirus COVID-19 it is vital that we share as much knowledge as possible to help each other prepare for the problems we face and fight them effectively when they arrive.

This article will compile the procedures outlined in the Handbook of COVID-19 Prevention and Treatment (2020) produced by The First Affiliated Hospital, Zhejiang University School of Medicine (FAHZU).

FAHZU had significant success in tackling the spread of coronavirus within its hospital while seeing successful outcomes and has – in association with the Jack Ma Foundation, AliHealth, Alibaba Cloud, and other partners – released the above handbook to guide hospitals and medical centers around the world, and inform them of effective best practices to fight the coming challenge.

The handbook contains many materials including policies, charts, and imaging examples. In this Process Street article, however, we’ll focus on the process-aligned elements of the guide.

Some of the items we have extracted from the handbook function as linear procedures to guide action, others as processes to guide the setup or auditing of systems.

Each process template will be embedded below with a description. The article will be structured as follows:

• How to use these COVID-19 templates
• Handbook of COVID-19 Prevention and Treatment from FAHZU (2020)
• 16 COVID-19 procedure templates to help hospitals and medical centers fight coronavirus
• How to use Process Street for healthcare providers

Process Street COVID-19 procedure templates quicklinks

The quicklinks to each template are here:

• COVID-19 Procedure: Isolation Area Management
• COVID-19 Procedure: Disinfection Procedures for COVID-19 Isolation Ward Area
• COVID-19 Procedure: Lung Transplantation Pre-Transplantation Assessment
• COVID-19 Procedure: Nursing Care During Treatment (ALSS)
• COVID-19 Procedure: Protocol for Donning and Removing PPE
• COVID-19 Procedure: Staff Management (Workflow and Health)
• COVID-19 Procedure: Daily Management and Monitoring of ECMO Audit
• COVID-19 Procedure: Digital Support for Epidemic Prevention and Control
• COVID-19 Procedure: Discharge Standards and Follow-up Plan for COVID-19 Patients
• COVID-19 Procedure: Disinfection of COVID-19 Related Reusable Medical Devices
• COVID-19 Procedure: Disinfection Procedures for Infectious Fabrics of Suspected or Confirmed Patients
• COVID-19 Procedure: Disposal Procedures for COVID-19 Related Medical Waste
• COVID-19 Procedure: Disposal Procedures for Spills of COVID-19 Patient Blood/Fluids
• COVID-19 Procedure: Procedures for Handling Bodies of Deceased Suspected or Confirmed Patients
• COVID-19 Procedure: Procedures for Taking Remedial Actions against Occupational Exposure to COVID-19
• COVID-19 Procedure: Surgical Operations for Suspected or Confirmed Patients

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How do you know whether you’re going to be successful or not with a new business or product?

Well, you’ll probably look to pour your heart and soul into it. You’ll work hard to make it the best product or service you can. You’ll endeavor to make each and every customer happy.

And well done to you for that.

But you’re not the only one who impacts on whether your efforts are successful.

It’s no secret that one of the hardest parts of business is the competitive nature of the market.

What your competition looks like, how it’s constructed, and what opportunities their weaknesses provide you, are crucial factors which can determine your success.

This is where you’ll need to do some kind of competitive position analysis.

In this Process Street article, we’ll look at a framework which is designed to help you understand your competition called Porter’s Five Forces. We’ll cover:

• What is Porter’s Five Forces Model?
• Porter’s Five Forces – Force 1: Threat of new entrants
• Porter’s Five Forces – Force 2: Threat of substitutes
• Porter’s Five Forces – Force 3: Bargaining power of customers
• Porter’s Five Forces – Force 4: Bargaining power of suppliers
• Porter’s Five Forces – Force 5: Competitive rivalry
• Resolving the 5 Forces: An Economic Moat

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Services, services, services.

We seem to be in a world of managed services.

Everyone’s outsourcing nowadays. And when they’re not outsourcing, they’re insourcing in an outsourced way.

It’s all very confusing.

That’s why we’ve decided to break down the core document which tends to regulate and organize this kind of service provision: the humble service-level agreement (SLA).

Service-level agreements, amongst other things, bolster trust in and between organizations – making it clear what needs to be done, to what standard, and when.

Trust is a hugely important thing in business. Accenture’s Competitive Agility Index found:

following a drop in trust, a company’s index score drops 2 points on average, negatively impacting revenue growth by 6% and EBITDA by 10% on average.

One of the main ways to keep trust alive in your business is to know what is expected of people and to hold them to it. Enforce reliability.

SLAs are one mechanism to help you in that battle.

In this Process Street article we’ll answer the following questions:

• Free SLM and SLA templates
• What is a service-level agreement (SLA)?
• Why do you need a service-level agreement?
• What are the different types of SLA?
• What is in a service-level agreement?
• What kinds of companies use an SLA?
• What are some SLA examples?
• What are the alternatives to SLAs?
• How you can use SLAs with Process Street

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Natasha Ponomaroff is the Senior Marketing Director of Instasize – a content creating tool-kit for anyone editing photos and online content on mobile. A weekly contributor on the site’s blog, Natasha tracks social media trends and updates the millions of “creatives” who are currently using Instasize to curate awesome online content.

Seeking to establish a well-rounded online presence?

There are many different digital marketing channels to choose from, and all of them contribute to a holistic online strategy.

However, to succeed you need to know how to pair the right kind of content with the most suitable platform.

For marketers, there’s a constant pressure to create new content while maintaining a high level of quality.

To alleviate that burden, look to social media content.

Social media content, especially the kind of content you’ll find on a visual-focusedchannel like Instagram, is perfect for repurposing. Consider the fact that not all audiences favor social media as their communication medium of choice.

While effective in its own way, studies have shown that email marketing is 40 times more effective at reaching target customers than some social media channels.

With that in mind, and to cover multiple audience bases at once, here’s how you can bring Instagram content into your email marketing campaigns and save time in the process.

In this Process Street article, we’ll cover:

• Embedding user-generated content into your email marketing
• Making the most of original content in emails
• How to save and share Instagram Stories through email newsletters
• Getting started with repurposing your Instagram for email marketing content
• Use Process Street for your email marketing processes and more!

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Automation has been one of the key emerging trends of the late 2010s, and will likely be a defining characteristic of the 2020s.

It’s something we’ve covered extensively at Process Street, and something we’ve taken huge advantage of internally as well.

The move from companies only providing enterprise-level API access to their software over to commercially available Internet of Things style mass integration has been a dramatic shift in the marketplace. This has opened up huge potential for individuals and small businesses; you can integrate with thousands of services in just a few clicks.

Now, so many services, SaaS products in particular, provide a means to integrate with other platforms that there are very little restrictions on what you can and cannot automate.

Tools like Zapier, Flow, and IFTTT have made these integrations so easy that anyone can set them up.

But they’re not the only ones – new connectors and middlemen are cropping up all the time, helping people without tech skills connect with APIs or Webhooks of their choosing. The No-Code Movement has gone mainstream and it now has a full suite of tools at its disposal.

Even in 2015, according to Chui, Manyika, and Miremadi writing in the Harvard Business Review, not only could a marketing executive be automating activities which account for between 10-15% of their current time using existing technology, but for 60% of existing US jobs, 30% of their time could be reduced by automation.

For those interested in that kind of thing, you should check out Four Fundamentals of Workplace Automation by McKinsey. An illuminating text which is already somewhat out of date!

Here at Process Street, we integrate with thousands of other apps and platforms via Zapier, we have large customers making use of our API, and we’ve now added webhooks to our array of automation options to try to cover the rest of the use cases our customers tell us about.

In this article, we’ll look at:

• What are webhooks?
• What do people use webhooks for?
• What is the difference between webhooks and APIs?
• How do I use webhooks?
• How do Process Street webhooks work?

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If you’re manufacturing food, drinks, or medicine, you know you have a sea of regulations and standards which you need to hit and adhere to.

You knew that starting out.

But it does leave you with two questions:

1. What are the regulations and standards that I should adhere to?
2. How do I get my organization to run in an effective manner so that we consistently adhere?

Lots of companies are very good at asking the first question, but the second sometimes gets overlooked.

This is how we end up with malpractice and lawsuits and all kinds of bad things.

You don’t just have to know what the standards are, or intend to reach those standards, but you have to consistently hit those standards in order to be the successful safe business you want to be.

That’s why in this Process Street article we’ll be looking at:

• What is CGMP? Current Good Manufacturing Practices explained
• What are the current Good Manufacturing Practices?
• What is a Quality Management System and how does it help CGMP?
• How Process Street can help you build your Quality Management System

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I moved house not too long ago.

Now, I’ve always been a pretty terrible record keeper in my own life.

To remedy this I tried the hoarder technique. If I thought something was even remotely important, I’d throw it in a box file and vow to come back to it one day in the future.

It was only when I came to moving, and thought I’d try to Marie Kondo my crap away, that I dug out all my box files and the piles of messy paper inside them.

I’ll be really honest with you – it’s not an approach to records management that I would recommend.

Your business probably creates exponentially more records than I do, so you certainly can’t use an unthought-out approach to records management either.

That’s why we’ve decided to take some of the basics of records management, explain them, and give you a series of actionable ways to get started taking control over the lifecycles of records in your company.

In this Process Street article, we’ll be looking at:

• What is records management?
• Why is records management important?
• The 5 key steps to records management
• How to build a records management process

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How do you know how much money your business might make?

How do you know how big your business could grow to in future?

How do you explain all that to someone else in a way which makes sense?

Well, a huge part of these kinds of calculations comes down to understanding your market.

Who might need this product? Who tends to buy this type of product? How many of them can you sell to?

There are lots of questions you might ask.

These questions, once you’ve dug deep enough into them, give you your TAM SAM SOM.

In this Process Street article we’re going to look at:

• What is TAM SAM SOM?
• How to calculate TAM SAM SOM
• How you can use Process Street to understand your business

Let’s get started!

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This is a guest post from Pauline Farris, a translator who speaks Portuguese, English, Spanish and Italian. She travelled the world to immerse herself in new cultures and learn languages. Today she is proud to be a voting member of the American Translators Association and an active participant of the Leadership Council of its Portuguese Language Division.

The world of business is changing fast and there’s no time for hesitation.

In every domain, competition is getting strong and the market is getting less tolerant of mistakes. This is why more and more companies worldwide are embracing Business Process Management (BPM).

BPM is a management system which aims at improving a company’s overall performance through optimization of important business processes, appropriate management, and maintaining those changes which have been made.

The BPM market is expected to grow to approximately USD $16 billion by 2023, with a 14% CAGR between 2017 and 2023 (Business Process Management Market Research Report).

This shows that companies on a global level have recognized the need for improvement, development, and change.

Can business process management help your organization achieve its goals? It’s time to take a deeper look. Here is an exploration of the main benefits of adopting BPM and the reason why the BPM market is thriving worldwide.

This Process Street article will include:

• A brief primer on Business Process Management (BPM)
• The 9 benefits of BPM: How to boost your business
• How you can get started and reap the benefits of BPM today!

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Startup life is hard enough when you’re trying to get a product off the ground.

But the challenge doesn’t stop at your first investment round.

The growth stage of a startup is where a whole load more are likely to flounder. You’ve made big promises to your investors and you’re struggling to meet those targets – not ideal.

Achieving the first stages of growth necessary to access further venture capital, or generate revenues you can rely on, is not easy. Your customers have higher expectations for your product and your team is expanding and professionalizing all while you’re still trying to improve output.

Fortunately, training tools and conferences exist where you can go to watch lectures, promote your product, and realize that everyone else is fighting the same issues at the networking events.

One growing scene at the moment is the European SaaS market.

Not as mature as its American cousin, the SaaS market in Europe has an explosion of companies and all of them are vying for that next stage of growth.

That’s why we went down to SaaStr Europa to find out what advice the speakers and panels would have for the 2019 cohort.

In this Process Street article, we’ll cover the key business growth lessons from a series of headline lectures:

• Logging in to Paris
• The Answers to Everything – with SaaStr, G2, Twilio, and CircleCI
• Hackathon to Unicorn – with Talkdesk
• Happy Customers at Scale – with New Relic
• The Rules You Can Break – with Tradeshift
• Freemium at Scale – with Typeform
• Process Street won the prize!

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