Outsourcing is nothing new. Manufacturing, support, accounting, marketing, and more have all been outsourced for decades to save time and money (although modern outsourcing only really started with IBM).

After all, why bring on an accountant full time when you can outsource your taxes once a year?

Outsourced services have doubled in value since 2000, and with benefits like saving time and money.

Weighing the outsourcing pros and cons, however, shows that it isn’t some magic pill which will make difficult work disappear.

Not only that, but everyone has a different opinion of the types of outsourcing – how the hell do we weigh the pros and cons when nobody agrees on what it even is?

So, to make things easy, we here at Process Street have summed up the advantages and disadvantages of outsourcing vs insourcing, and (if the former) tips on some different kinds of outsourcing you can use.

It’s time to outsource the work you don’t need to do and focus on getting done what really matters.

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Aside from the raw product you’re selling, company culture is everything.

It’s made up of your work environment, ethics, mission, expectations, and goals. You can have a great product, but without a solid culture to back it up, its development can fall apart.

Buffer, for example, has a notable culture of transparency. All employee salaries are published for co-workers and the public to see. They emphasize working out loud and being receptive to one another.

On the other hand, Amazon is noted for its toxic culture that exhausts employees and holds “unreasonably high” expectations.

Which side of the spectrum are you on?

In software companies, it’s important to promote a culture of communication and transparency. What would an issue tracking system look like for a company with poor culture? Pretty desolate.

In this article, I’m going to give examples of how different software companies bolster their QA efforts with a strong culture, and why that’s so important.

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The essential customer success book to boost MRR at your SaaS company

A SaaS company without a customer success system is like a lion without teeth. You can chase customers all you like, but when you catch them you’re thinking “now what?”.

If you haven’t got a customer success team or set of processes in place at your SaaS company, it’s bad but not the end of the world.

Some SaaS companies are more self-serve than others, but all need a way to retain important customers and start exponentially compounding revenue.

This book for putting the systems in place to retain customers, whether that’s by learning about their problems or by properly onboarding them.

Better yet, it’s completely free.

What’s in the ebook?

• What is Customer Success?
• Why is Customer Success Important?
• What is Churn?
• How to Calculate NPS with the Perfect Customer Happiness Survey
• How to Shape Customer Retention Strategies That Beat Churn
• A Smart Way to Manage SaaS Customer Support
• Enhance Your SaaS User Experience
• How (and When) to Automate Your Customer Success Process
• What Customer Success Managers Actually Do All Day

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The five business lessons learned while moving from an online poker company to building Cloudwards are simple: plan without becoming rigid, learn by doing, pay close attention to customer frustration, grow at a sustainable pace, and keep refining your niche.

I did not begin with a fixed plan to build a company focused on cloud storage and online services. I began with an entrepreneurial drive, then learned through content work, customer problems, and the practical demands of starting a company one decision at a time. These are the business lessons learned along the way.

HR processes are often overlooked in a company. No matter how big or small that company is, HR responsibilities are extremely important. An organization cannot build a good team of working professionals without good HR.

The key purposes of the Human Resources team include; recruiting, training, performance appraisals, motivating employees as well as workplace communication, workplace safety, employee relations, and much more.

Over at Process Street, we have created 6 HR templates to help you keep on top of your HR. These processes can be used daily, but some of them are better used less often than others. They piled with information to help you improve Human Resource processes within your company.

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In light of a recent study from IZEA commissioned by Halverson Group which revealed that the lifespan of a blog post is 24 times longer than first thought, it’s time to re-evaluate the other reasons why not blogging is a mistake in the current marketing climate.

Contradictory data floods businesses daily. It’s understandable some need hard facts to justify the investment in a blog. That’s just good business sense. Yet, researchers bury vital statistics in 60-page white papers which don’t always reach the audiences that need them.

Thanks to several new studies, the benefits of blogging are out in the open.

Here’s a compilation of recent findings showing the contrasting success of companies that blog versus those that don’t.

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Have you ever been asked for your email address to see extra blog content? It looks something like this:

That’s a content upgrade. I’ve written pretty extensively about them in this blog post on lead generation, so if you need an in-depth look at the topic (plus the psychology of why it works), that’s the place to start.

They’re great tools for blogs connected to businesses because they capture the contact info of people who are likely to want your product or service. They get the valuable content, you get another email on your list of subscribers plus a free pass to market to them. The best part is that it’s not just any old email address, owned by someone who doesn’t care what you’re saying. It’s the email address of someone who is:

1. Interested enough in what you’ve got to say to give away their email address

2. The perfect fit for your product

It’s doubtful you’re the sort of person who turns down leads, so if you aren’t already using a way to capture emails with content upgrades (or you’re doing it in an awkward way), you’ll want to check out these four tools.

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Best Real Estate Apps to Close More Deals This Year

The real estate industry has come a long way since a long-dead entrepreneur decided to rent a part of their farm land to turn a profit. Down the line we’ve seen verbal agreements and contracts written in stone, all the way through to the mass of paper stored in unorganized filing cabinets we’re still unfortunately dealing with.

Even though computers have been widely used by agencies for over 20 years, paper documents are still around causing trouble. Maybe it was software industry’s fault for a long time, but now thanks to Android, iOS and the huge number of productivity tools at our disposal, there’s no excuse to be disorganized

Take a look at the 5 best real estate apps for simplifying your operations and closing more deals.

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If you’re building a startup of any kind, chances are you’ll need an explainer video.

Explainer videos are short 1-3 minute videos that help spread your message and teach people what your product and company is all about. A startup video can help explain difficult to understand concepts and, if you’re lucky, can go viral and give you a bunch of traction — as was the case with Dropbox.

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[ Download our Free Ebook ] – Click here to download our free 111 page ebook on “How to automate the tasks you hate at work using Zapier“.

As a small business grows, and the number of employees increases, it is no longer possible for the person at the helm, the business owner, to attend to all problems as they arise. Without systems in place, you may find that you are dealing with issues in an ad hoc, time-consuming and often chaotic manner. It will mean that your employees are constantly bringing problems to you and that your business cannot run without you. This can be enormously stressful for you as a manager and frustrating for your staff. Systemisation of your business will be a key factor in helping you create a scalable, sustainable business that operates equally effectively whether you are present or not.

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