Ben Mulholland – Process Street

All posts by Ben Mulholland


12 HR Management Tips to Run an Effective Business (and Prevent Total Chaos)

hr management tips - header

Effective human resources management prevents company-wide anarchy.

From solving internal disputes, to presenting a united front to customers, to just plain abiding by the law, HR is a vital discipline which is all too often generalized and pushed out of mind.

That’s why today I’ll be going through 12 HR management tips to help you keep your employees engaged and your company running smoothly. From the utter basics such as being open to hearing feedback on techniques like using social media to grow your network, keep reading to learn everything you need to know to avoid being another Michael Scott.

hr management tips - best boss gif
Source

Continue Reading

Xero vs QuickBooks vs FreshBooks: The Best Accounting Software (with Monty Python)

xero vs quickbooks vs freshbooks best accounting software - header

Accounting is a time-consuming, complex, frustrating, and criminally boring part of running a business.

It’s precisely this kind of tedium which inspired Monty Python to riff on the profession several times, with accountants getting so frustrated that they do everything from becoming pirates (sailing the wide accountancy in a moving building) to try to switch to lion taming.

xero vs quickbooks vs freshbooks best accounting software - python gif

However, accounting and bookkeeping is also a vital part of running a business if you want to abide by the law and track your finances. No matter how tedious it might seem it’s vital to know what money is coming in, where it’s being spent, and whether you’re earning a net profit come the end of the financial year.
Continue Reading

How Wodify Uses Process Street to Onboard Employees and Manage Customer Success

case study wodify - header

Wodify is a long time customer of Process Street that uses the platform to streamline their employee onboarding and power their customer success program. We spoke to their Product Manager Elli Rego about how they use Process Street in their business.

The Wodify Story

Fitness requires motivation and dedication, both of which are driven by competition and human connection. Thus, gyms need to connect with their members to survive.

Wodify gives gyms the platform they need to do just that.

Wodify Core is a gym management platform that lets owners and coaches quickly deal with their admin to focus on getting the best out of their members.

Schedules can be created and edited on the fly, member attendance is tracked and automatically billed, and everyone’s performance can be monitored and referenced to show just how well their workouts are going.

Competitions can be set up and easily managed with Wodify Arena, letting the fitness community push itself to train harder while live scoring keeps the results tense.

Gyms and their members are performance-driven by nature, and Wodify works to let their customers focus on just that.

Continue Reading

Productivity vs Efficiency: How to Analyze the Performance of Anything

productivity vs efficiency - header

Productivity vs efficiency; which do you think is more important?

A colleague asked me this the other day and I had to catch myself, because my initial response was:

Aren’t they the same thing?

That’s the problem – the words have become so overused and confused that they are almost taken to mean the exact same thing in casual conversation. There are, however, key differences between the two that you should know in order to correctly analyze the performance of something.

Simply put, productivity measures output over time whereas efficiency measures input versus output. Together they can tell you how quickly something is completed, the resources it takes to get there, and (through analysis) whether the whole thing is worth your investment.

There are also dangers associated with these metrics. For example, I tried to spend an hour every night working on one of many projects. Monday was playing guitar, Tuesday was physical drawing, Wednesday game development, Thursday digital drawing, Friday playing piano, and the weekend dealer’s choice.

Not only did I give up within a week and a half, but I couldn’t muster the motivation to do any work on any of my projects for weeks following. It doesn’t matter if you’re using the best productivity apps around; when you’re using productivity and efficiency as your goal, rather than the method to reach it, something will inevitably break underneath you.

productivity vs efficiency - inktober

So, in this post I’ll go through:

  • What productivity is
  • The pros and cons of productivity as a metric
  • What efficiency is
  • The pros and cons of efficiency as a metric
  • When to use each of them
  • The problems and dangers of both

It’s time to analyze performance and improve your workflows without all the meaningless jargon. Let’s get started.

Continue Reading

The 17 Best Apps for Business: A Look at Our Team’s Home Screens

best mobile apps for business - header

With today’s fast pace of living, it’s vital to have on-the-go access to everything that’s important to your work.

Rather than staring blankly out of a window on your train or bus to work, you could then instead be planning your day and organizing meetings, or commenting on tasks and sorting through your inbox to avoid getting distracted at the office.

However, with the sheer variety of technology on offer it’s also difficult to know what mobile apps you should be using.

That’s why I asked the Process Street team to share the best mobile apps for business they have installed and how they use them.

best mobile apps for business - intro to post

From the most valuable apps across our entire company to one-off niche cases that could do with a little more exposure, in this article I’ll highlight the apps that let our team stay productive and make every moment count.

Continue Reading

A Legal Guide for Bloggers: Copyright, the DMCA, and Fair Use Images

legal guide for bloggers fair use images - header

Can you afford to pay $8000+ for using an image in one of your blog posts?

If not (or if you’d rather use images for free) then you need to know the laws surrounding blogging.

It’s easy to fall prey to copyright and disclosure issues if you haven’t read a legal guide for bloggers, and so that’s exactly what I’ve created here.

Whether you’re a veteran blogger looking to secure yourself against surprise lawsuits or a fresh face who doesn’t want to be run out of pocket when building a blog, keep reading to find out:

  • What copyright is and how it affects your writing
  • How to secure your work legally
  • What you can and can’t use
  • How to find fair use images that are free to use

So, if you happen to like not being sued for honest (and avoidable) mistakes, keep reading.
Continue Reading

14 Law Office Management Tips to Run an Effective (and Legal) Business

law office management - header

Law office management is one hell of a tightrope to walk.

On one hand, you’ve got the usual duties of managing a team and dealing with clients. On the other, you have the added pressure of a single mistake changing “business as usual” into a $50 million malpractice lawsuit.

law office management - suits gif

Now, I won’t claim to have expertise in any legal fields, but what I can do is trawl through hours of research to bring you the best law office management tips on offer.

In this post I’ll cover:

  • Document storage methods
  • Using cloud software (whether it’s appropriate, the benefits, and the risks)
  • Onboarding employees
  • How you can delegate work
  • Onboarding clients
  • How to arrange and conduct effective meetings with clients and employees
  • Security management methods
  • And more…

Read on to find out how you can improve your law practice in terms of efficiency, security, and productivity.
Continue Reading

The Complete Guide to Dictation Software: How I Saved My Hands

dictation software - header edited

Dictation software isn’t just something that can save you time by typing out your speech and performing commands. Talking instead of typing can and will help you prevent lasting damage to your hands.

You might think that sounds silly, and so did I.

I’m 23 – way too young to be worried about my joints or work-related injuries (my work isn’t exactly manual labor).

Then my hands seized up. Repetitive strain injury.

Continue Reading

11 Best Home Page Tips From Analyzing 100 Startups

best home page - header full size

Home pages are typically the most viewed location on a website and your main opportunity to connect with the audience as a brand. Get it wrong, and all of those views will go from potential customers to part of your bounce rate.

Your homepage is probably the most visited page on your website — in fact, for the majority of websites, it typically receives more than 50% of all visitor traffic. In light of that… you may want to start thinking of your homepage more like a landing page” – John Paul Mains, Your Homepage Is THE Landing Page

Knowing this, I decided to do something similar to our SaaS pricing pages study by analyzing 100 leading startup home pages to see what they have in common, and how you can apply these lessons to your own website.

In this post I’ll go through 11 core data-backed takeaways to give a better outline of how to make your home page, and highlight the differences you’ll need to know if you’re targeting a niche audience.

From word count and jargon usage to social proof and CTAs, keep reading to see how the top 100 startups use their home page.

Continue Reading

The Art of SaaS Review: What SaaS Is and How to Do It Right

Art of SaaS review - header

The Art of SaaS shows that even industry veterans are sick of unnecessary jargon and bloated descriptions.

Rather than spending thousands of words (or multiple books) trying to explain every variation of the SaaS model, it draws from the experiences of Dr. Ahmed Bouzid and Dave Rennyson in order to cover all of the basics of a quality SaaS business in less than 60 pages.

art of saas review - book cover

Being so short, an Art of SaaS review might seem redundant at first. Why not just read the book in about an hour and learn what the authors believe to be:

  • What SaaS is
  • The bargain between vendor and user
  • The importance of uptime (and how to maintain it)
  • The three priorities all teams should share
  • The three practices which achieve those priorities
  • The structure of every team, and how they should be managed

Well, in this post I’m going to cover both the core takeaways of The Art of SaaS and the context surrounding the book itself by drawing from other figures in the field.

I’ll show you why this odd little volume is worth reading and what pitfalls to avoid when taking it at face value.

Let’s get started.

Continue Reading

Get a free Process Street account
and take control of your workflows today.

No Credit Card Required