All posts by Ben Mulholland


Business Process Reengineering: What to Do If Your Business Is Failing

business process reengineering

Business process reengineering isn’t useless jargon or management gone mad – it’s a vital aspect of any business that wants to adapt, improve and survive.

Whether you’ve discovered a new tool that revolutionizes the way your processes work or you’ve realized that a process is being ignored to the point of being useless, this is the perfect way to get your team back on track and performing at their best.

Read on to find out:

  • What business process reengineering is
  • Why (and when) you should bother with BPR
  • How to use BPR (with detailed instructions)
  • How famous brands have used BPR to radically improve their processes

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Value Stream Mapping: How to Eliminate Waste in Your Processes

value stream mapping

It’s no secret that documenting and analyzing your business processes is vital to creating a healthy business.

Yet, despite the benefits of bpm software and business process mapping being readily talked about, value stream mapping doesn’t get the same share of attention.

This is a mistake.

Value stream mapping is just as, if not more, important to reducing waste and increasing your business’ efficiency than standard process mapping.

That’s why I’ll be showing you how to make a value stream map from start to finish, with no wasted time and no needlessly confusing terms.

Let’s go.

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What is Digital Process Automation? The Essential BPM Evolution

digital process automation
Digital process automation is one in a long list of terms that seems like jargon until you realise just how vital it is to running a successful team.

It’s all about getting rid of the work you shouldn’t have to do.

Specifically, it’s about automating those tasks in order to improve your customers’ experience and the information available to your customer-facing employees.

If someone doesn’t know how to respond to a question, request, or problem, chances are that whatever they need to know should have been automatically conveyed to them before the fact.

Better yet, if you have any prior experience with business process management or even business process automation (which is something different) then you’ll have no trouble implementing a digital process automation system.

So join me to learn what digital process automation is, how to apply it, and to see a list of useful tools you can use right now to start off your efforts.

Let’s get started.

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Nudge Theory: How to Influence Decisions Without Ads

nudge theory

We’ve all felt overwhelmed by advertisements and burned out by peer pressure. Most of us also want to influence people’s decisions to try and get a certain outcome.

That’s where nudge theory comes in.

Less intrusive than advertising and so widely applicable that it’s seen implementation in everything from architecture to politics and charity drives, nudge theory is a great way to present choices to your audience in a way that subtly promotes the one you want them to make.

So, stick around to learn what nudge theory is all about and see how you can use it to influence decisions without making your audience feel like they’re being forced into it.

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What is a Quality Management System? The Key to ISO 9000

Quality Management System

What do Three Mile Island, the Hubble Telescope, and the Ford Pinto have in common?

They all had fatal flaws caused by their substandard quality management systems.

While most failures that could be solved with a thorough QMS don’t result in a combined $3.9 billion in damages and 180 deaths, it’s impossible to argue that such a system couldn’t also bring massive benefits to your own business.

To name but a few, these effects include:

  • ISO compliant
  • Being more productive
  • Becoming more efficient
  • Reducing employee turnover
  • Systems for measuring and tracking successes and failures
  • Better customer loyalty
  • Not causing a nuclear meltdown

Sadly, quality management system explanations tend to come with a lot of jargon and dry text. That’s why we here at Process Street bring you this guide on how to create and implement one.

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How to Make an Omnichannel Business: 5 Killer Examples

Omnichannel

We’re here for YOU“, the sign in front of me mocked as I waited my 22nd minute in line at the local store. We could all hear the staff chatting in a back room (a team-wide “lunch break”), discussing the weather while the rest of us silently fumed.

It’s horrible when a business doesn’t put their customers first.

That’s the problem that an omnichannel approach is designed to solve.

Following up from Whitney Blankenship‘s post about omnichannel marketing in e-commerce, we here at Process Street decided to tackle the subject as a whole and show what it means to be an omnichannel business in action.

From theme parks to banks, we’ve got a little of everything. Before all that though, there’s something we need to get straight…

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Agile Marketing: What It Is, How to Use It and Why You Need It

agile marketing

“Agile marketing” isn’t a useless jargon term or some kind of crutch. It’s the driving force behind how our team is able to write 24 posts per month while onboarding employees, working on product launches, and much, much more.

It’s also not nearly as intimidating as it might first seem.

It’s all about applying the principles of Agile in a marketing setting. That means working fast, defaulting to action, and having much smaller work cycles than usual.

Let’s dive right in.

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Inbox Zero: How to Manage Your Inbox in Record Time

inbox zero

We’ve all been there. A letter icon on your phone has a five-digit number in the top corner and your apprehension at tackling it grows stronger every day.

You’re drowning in emails.

In 1993 I didn’t need a system for doing email… and yet, today, I feel like the only way you’re going to succeed at a job… is figuring out how to deal with a high volume of email.” – Merlin Mann, Inbox Zero Google Tech Talk

Lucky for you, there’s a handy method called inbox zero which you can use to blast through your messages and stay on top of your backlog.

Say goodbye to email hell; your easy (and free) solution has arrived.

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How to Support €38.8 Billion Revenue: Tips from IKEA’s Supply Chain

ikea supply chain

You can’t earn €38.8 billion in annual revenue by stumbling through your processes.

Specifically, the IKEA supply chain is the glue that holds the company together and allows them to flourish.

From their suppliers through to the product in-store, the supply chain is set up and managed in a way that reduces costs at every stage, makes the products more appealing to customers, and makes the brand as a whole seem more appealing.

It’s genius, really.

So let me show you how they do it.

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How to Write Faster Without Losing Quality (Or Going Insane)

How to write faster

I meet so many people who love writing.

Whenever anyone asks me what I do and they find out I’m a writer, they almost always say some variant of the same thing:

“Oh, I would love to write more!”

“I wish I could do that – but I just don’t have time”

“I’ve been meaning to start blogging, but haven’t gotten round to it”

These responses are pretty consistent whether they come from a regular Joe or someone whose business and professional life would benefit from them writing more.

So many companies build a blog and intend to use it properly, only for it to fall into disrepair and get forgotten.

Why?

Because writing isn’t anyone’s core task and is then seen as less valuable.

So what if I told you that you could finish a blog post in 3 hours?

Would 3 hours a week, or even a month, be worth committing to give yourself or your company a functioning and marketable blog? Is that a small enough commitment to open up a new channel or boost your SEO?

It is. You know it. So let me show you how I do it.

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