All posts by Ben Mulholland

PDCA: How to Eliminate Error in Your Processes and Products

pdca

Product defects can range from benign to deadly. The Ford Pinto, for example, caused up to 180 deaths and many more disfigurements before being recalled due to fuel tank safety defects.

Ford’s resulting loss of reputation (especially because they had known about the issue and failed to take action) and money in lawsuits is something nobody wants to deal with. Errors and defects thus should be identified and dealt with as soon as possible.

That’s why this article from us here at Process Street will take a look at PDCA – the continuous improvement cycle dedicated to doing just that.

We’ll cover:

Enough talk, let’s dive right in!
Continue Reading

How to Boost Workplace Productivity: 5 Tech Examples

workplace productivity

This is a guest post written by Jeff Oxford. Jeff is a tech enthusiast who follows new trends in technology and digital marketing. He had been a speaker at the 2013, 2017, and 2018 IRCE and has written contributions to Forbes.com, InternetRetailer.com, and Infusionsoft.

Staying on top of tasks amid distractions is not a problem exclusive to the 21st century, although today’s folks have to deal with social media. It is the rabbit hole where anyone can willingly spend at least 144 minutes every day.

You can expect this statistic to rise when the expected three billion people, or 40 percent of the world’s population in 2021, will join the social networking sites.

With that and other things in mind, it’s no wonder that productivity and efficiency are the main targets of a tireless quest to achieve a productive work life.

productivity search

According to Google Trends, the interest in productivity peaked in September 2018. While it has sustained some lows, the idea continues to gain attention as we speak.

efficiency search

Efficiency, like productivity, also enjoys high volume searches in the US.

Turning a blind eye on the impact of social media and relevant efficiency killers is counterproductive. Surely, limiting access to Facebook, Twitter, and other sites that compel browsing during office hours can help. Plus, smartphones have to go or be kept out of reach to avoid looking at it every 20 minutes.

It makes even more sense to face the battle head-on, combat technology with technology. Companies can focus their energies on speeding up, streamlining, sorting processes so that people have less time to wonder and wander about in the office.

That’s not to say that you’ll always be able to tell why your productivity plummets.

Every workplace is different, and so are the people that populate it. However, office culture and personal quirks aside, this article will count exemplary technologies and tools that harness, not hinder, workplace productivity.

If you’d like to skip ahead then feel free to use the links below:

Let’s dive in!
Continue Reading

How to Handle Workflow Approval (Without the Hassle)

workflow approval

Workflow approvals are a bottleneck of the worst kind.

Projects get delayed waiting for approval, and those reviewing the work spend more time searching for the piece than they do reviewing it.

“Professionals take 18 minutes on average to locate a document manually––20% to 40% of their time––and spend 50% of their time searching for information.” – Ashish Deshpande, 50+ Key Statistics to Help You Automate Smarter in 2020 and Beyond

That’s where we here at Process Street come in.

We know how important it is to have an effective method for organizing your workflow approvals. Heck, everything our content team does goes through at least two rounds of review before it goes live.

Check out task five in the following free process template for a snapshot of how we handle workflow approvals with Process Street!

That’s why today we’ll be covering:

Let’s dive right in.
Continue Reading

Call Center Outsourcing: How To Boost Support Quality and Availability

Contact center operations leader routing support calls through a multi-line switchboard

Guest post by Derek Gallimore, founder of Outsource Accelerator.

Call center outsourcing gives another company responsibility for some or all of your customer calls, messages, sales outreach, and service workflows. It can extend coverage and add specialist capacity quickly. It can also damage trust just as quickly when the scope, training, or quality controls are weak.

Continue Reading

Internal Audit Basics: What, Why, and How to Do Them (5 Audit Checklists)

internal auditCan you prove your team’s performance?

How do you know for certain that nothing is being missed?

The answer is simple; you perform an internal audit.

We here at Process Street know how difficult it can be to keep track of your internal workings. Short of documenting and tracking everything (which can be a hassle) it’s easy to lose track of the risks posed to your organization.

That’s ignoring how hard it can be to track whether your teams are performing their duties correctly.

That’s why this post will dive into everything you need to know about internal audits. These are practices that let you get an objective assessment of various elements of your company, such as this ISO 9001 process.

We’ll cover:

Let’s dive in.
Continue Reading

Video Review: How to Give Effective Feedback

Video Review

Videos are a powerhouse when it comes to marketing, explaining your product, and much more.

Heck, when users are spending 88% more time on websites that have videos, you can see their power just in terms of retention.

Unfortunately, it’s hard to request or create effective videos if you don’t have experience in the field. Terms can be confusing, and video producers might struggle to act on the feedback you give if you don’t know how to communicate the message effectively.

That’s why it’s vital to know how to perform an effective video review; there’s an art to it.

At Process Street, we’ve gone through the hard work of learning how to review videos and give actionable comments. That’s why I’ll be showing you how to do just that., including:

Let’s get started.
Continue Reading

How to Create a Killer Pitch Deck (With 3 Proven Examples)

pitch deck

When your average pitch is worth $5,800 per second you can’t afford to get things wrong.

You have an average of 3 minutes and 44 seconds to convince potential investors that your business potential is worth their money.

Oh, and that you know what on Earth you’re doing.

That’s a lot of pressure for any business owner. So, we here at Process Street have taken our own experience pitching to 2,500+ investors, venture capitalists, and business owners to give you the ideal formula for creating a winning pitch deck.

We’ll be covering:

Let’s get started!

Continue Reading

Leadership Theories: How to Be the Perfect Leader for Your Team

Leadership Theories

“… 71% [of organizations] said their leaders are not ready to lead their organizations into the future. Only 25% of organizations said they had a ready and willing successor identified for one out of 10 critical leader positions.” – Brandon Hall Group, State of Leadership Development 2015: Time to Act is Now

Great leadership is like electricity.

Without study, it’s a one-shot, lightning-in-a-bottle event. However, with a solid theory to explain how it works and how to harness it, you can use it to power your team like a well-oiled machine.

That’s why it pays to know your leadership theories, and why this post from the Process Street team will teach them to you.

Using these theories of leadership you can analyze your leadership style and find out what kind of leader you are and how to more effectively manage your team.

We’ll be covering:

However, before we get stuck in, let’s have a quick recap on why these theories matter…

Continue Reading

Systems vs Goals: How I Lost 70lbs and Learned Piano

systems vs goals

“To put it bluntly, goals are for losers… goal-oriented people exist in a state of nearly continuous failure that they hope will be temporary.” – Scott Adams, Scott Adams’ Secret of Success: Failure

Matching up systems vs goals might seem odd but the truth is that you should be using one and not the other.

Let’s be honest – we’ve all set goals that we’ve never met.

From broken New Year’s resolutions to a failed career as the next big rockstar, goals have a nasty habit of not being met.

Scott Adams, the author of Dilbert thinks much the same in his book How to Fail at Almost Everything and Still Win Big: Kind of the Story of My Life.

He identifies that everything wrong with goals can be solved by instead applying a regular system to complete your tasks.

I scoffed at first but then realized that I’d done precisely that to lose 70 lbs in six months and learn the piano.

That’s why today I’ll cover:

  • What are goals?
  • What are systems?
  • Systems vs goals
    • Systems replace motivation with routine
    • Goals are hard to follow up on
    • Systems are consistently rewarding
    • Goals carry a more negative mindset
    • Systems are more realistic and flexible
  • Turning goals into systems
  • How to build systems

Let’s get started!

Continue Reading

Process Street Alternative: When the Best Is Too Much

Process Street Alternative

Sometimes the full range of process management features can be overwhelming.

We here at Process Street know that we can’t please everyone. However, if you’re going to use a Process Street alternative, we’d rather tell you about them from our own accounts than throw a bunch of marketing at you.

That’s why we’re covering some common Process Street alternatives in today’s post.

To skip to a particular section, use the links below:

Continue Reading

Take control of your workflows today