All posts by Ben Mulholland


Human Error: How to Prevent Your Team From Self-Sabotaging

human error header

No matter how foolproof you think your operations are, human error will always pose a threat. Heck, it’s already responsible for 52% of security and data breaches, was the root cause of a host of famous tragedies, and can strike at any time.

But what exactly is human error, and how can we limit its effects if it can’t be completely prevented?

To answer that question, we here at Process Street have broken it down for you. In this article, you’ll learn:

  • The four types of human error
  • How the different types of human error are caused
  • The single technique to combat each type in your business

It’s time to stop leaving your success open to random chances of failure.

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Project Scope: How to Meet Deadlines and Keep Stakeholders Happy

project scope

Have you ever had a project which never seems to end? One which you either underestimated or kept adding tasks to as you went along?

That’s exactly what setting out your project scope will prevent.

By analyzing the elements of your projects before starting, you can set out the scope of the work in order to prevent extra work getting added (without adjusting the necessary resources) and avoid taking on projects too large for your team to handle.

Not to mention that the principles behind project scope can be applied elsewhere in your business too.

“I call this the Scopi-locks principle.

Don’t make your product too big, because no-one will adopt it. Don’t make your product too small, because it’s not worth adopting. You have to [get it] just right such that it’s worth poor people pulling it into their lives and, when they do, that they get some value out of it.” – Des Traynor (co-founder of Intercom) on product scope

Let’s get stuck right in with project scope by breaking down what it is, what you need to know before creating it, and how to use it in action.

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17 Ecommerce Processes to Set Up, Maintain and Promote a Successful Store

ecommerce processes

“That’s fantastic! Have you thought about selling those?”

We’ve all had a moment of inspiration for our own online store. Whether (like me) you took up a new hobby (crochet) and showed your project to a family member (my gran) or you stumbled across a cheap source for a certain product, the lure of online sales is difficult to ignore.

Ecommerce is a massive sector, with a projected value of $4.5 trillion by 2021. However, without the proper ecommerce processes in place it’s more than easy to fail before you even get close to selling your first product.

… data from Statista anticipates a 246.15% increase in worldwide ecommerce sales, from $1.3 trillion in 2014 to $4.5 trillion in 2021. That’s a nearly threefold lift in online revenue.” – Aaron OrendorffGlobal Ecommerce: Statistics and International Growth Trends

That’s why we here at Process Street have put together this ecommerce processes pack. These templates will provide you with detailed instructions on how to do everything from setting up an online store to listing products, designing a logo, and promoting your content.

Better yet, every last process is completely free!

So, what are we waiting for? Let’s start selling!

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Takt Time: How Ford Learned to Make WWII Bombers 24x Faster

takt time

The Ford Production System paved the way for most modern lean manufacturing, and the best physical embodiment of it was the Willow Run B-24 bomber production facility in WWII.

After intervention from Ford, Willow Run was able to go from producing one bomber per day to one per hour. That’s 24x their original output.

At the heart of the facility stood the “pacing clock”. This monitored what we now call takt time.

Takt time is the pulse of your operations – the rhythm and rate by which tasks and products are completed. By monitoring and setting guidelines for this single figure, Ford (and company) was able to build a facility which could produce the same as half of the entire German aircraft industry.

That’s why today we’ll be breaking down what takt time is, how to calculate it, and how it can be used in almost any system to reliably track your progress and provide an early warning system for any problems you encounter.

Let’s get started!

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Brand Audit: How to Help Win Over 91% of Your Target Audience

Brand Audit

Branding is a fickle thing.

Even the most consistent brand images can be shaken by a few high profile missteps, but when used correctly it can be a powerful tool for making your product or services instantly recognizable and attractive to your target audience.

To do this, you need to have a regular process for a performing a brand audit.

This will let you build a specific perception of your brand, such as one of an authentic, reliable company. This can have massive benefits too; the Authentic Brands study of 2014 by Cohn and Wolfe surveyed opinions of 12,000 people over 12 markets. They found that brand honesty (along with not letting customers down) was most highly valued with 91% saying it was important in their view of brands.

That’s why this post will take you through what a brand audit is, the elements of audience brand perception, how to measure what they think of you, and how to help shape the brand image that you want to give.

Let’s get started!

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How to Ensure Compliance When 23% of Employees Don’t Understand Their Job

Ensure Compliance with Employees

In a study of 400 businesses in the UK and US, global analyst firm IDC established that 23% of employees don’t understand a core part of their job. Combined with the potential damage that human error can cause, it’s easy to see why it’s important to make sure that your processes are being followed to the letter.

Still, nobody enjoys hearing the term “ensure compliance” when it comes to their team. It’s cold, impersonal, and conjures up images of school students being sent to detention or prisoners under strict watch, and if your team feels the same then their morale will quickly plummet.

Here at Process Street, we’re well versed in the problems with documenting, managing, and deploying your processes. That’s why this post will take care of those compliance problems by giving you some killer tips to make sure your team sticks to their methods without alienating them with harsh policies.

Let’s dive right in!

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What Continuous Improvement Is (and How to Use It)

continuous improvement

No process is perfect; there’s always room to improve. Unfortunately, many teams have no way to identify, test, and deploy the changes they make, meaning each tweak is a roll of the dice.

The savings can be massive, but you need a continuous improvement program to make sure that the changes you make won’t make your operations a whole lot harder.

1 in 10 improvements save money… [each saving, on average,] $31,043 in its first year of implementation.

1 in 4 improvements save time… [each saving, on average,] 270 hours in its first year of implementation.” – KaiNexusThe ROI of Continuous Improvement

Most successful changes will also make your employee’s jobs easier (or more pleasant) to perform. You’ll be saving time and money, but you’ll also be getting far better value out of your current efforts and operations.

However, I’m getting ahead of myself. Let’s start from the top.

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3 Enterprise Automation Examples: Achieving End-To-End Efficiency

automation examples

Research indicates that inefficient workflows can cost up to 30% of your total revenue every year. That’s a third of your enterprise’s earning being wasted on everything from a single missed email to a stock of excess inventory.

Imagine what you could do with that money. You could hire new employees to scale your business even further. Department budgets could be expanded to allow better equipment to be used.

All of this and more can be achieved with business process automation.

To demonstrate, let’s go over three core automation examples for processes which often include many of those typical inefficiencies, such as:

All of these processes will be given in full, and by the end of this post you’ll know how to eliminate inefficiency by using basic, process, integration, and robotic automation.

It’s time to take back that 30% of your revenue.

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Enterprise Automation: How to Make 100 Employees Feel Like 1,000

enterprise automation

About half of all the activities people are paid to do in the world’s workforce could potentially be automated” – McKinsey Global Institute, Harnessing automation for a future that works

For many, enterprise automation is a complex and scary topic. Many team leaders believe that it takes too much work to set up your automated systems, and a huge number of people are worried that doing so will let robots take over their jobs.

It’s not true.

Those who understand automation for what it is – a powerful tool which lets your team massively increase their value output – quickly find themselves ahead of the curve. Using it lets you quickly and accurately hand off all of your menial tasks so that everyone can focus on more important items.

Here at Process Street, we know how difficult it can be to get started with enterprise automation. That’s why this post will take you through:

  • What automation is
  • What types of business process automation there are
  • Why you should be using it in your enterprise
  • Methods to let you get started with automation

It’s not complex, it’s not scary, and it certainly won’t be putting your team out of a job. If anything, automation is entirely designed around letting people perform their jobs better than ever before.

It’s time to join the newest revolution in enterprise efficiency and accuracy.

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How Dodson Property Management Manages 3500 Homes Using Process Street

dodson property management process street case study
Dodson Property Management is a Richmond-based property management company which uses Process Street to track the progress of everything from recruitment and onboarding to managing tenants and creating monthly reports for their landlords. This lets them make sure that their processes are carried out accurately and reliably, even when their team is on the go.

We spoke to their Vice President of Single Family Management, RMP, and MPM Tim Wehner about how they use Process Street in their business.
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