Clear business writing helps people understand what to do, who owns the work, and what a finished result looks like. That matters in every email and memo, but it matters most in process documentation, where one vague sentence can create a missed step.

Writing is a skill of minimalism. Draft the full idea, cut the clutter, choose concrete words, then test the instructions with the person who will use them. AI can accelerate a first draft, but the writer still owns the meaning, accuracy, and final edit.

It has become commonplace for companies to look to workflow software to trim the fat and boost their productivity metrics. Savvy business owners are constantly searching for solutions to automate their workflows and push their business to that extra percentile of efficiency.

Multiple names get used for this kind of tool: business process management software, process management software, workflow management software, to name a few. Whatever you choose to call it, the proposition remains the same. Workflow software offers a centralized hub for overseeing and optimizing all of the moving parts that make up your workflow.

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Management books often arrive like traveling medicine shows: familiar advice is repackaged as a miracle cure, given a dramatic name, and sold as a revolution. Michael Hammer and James Champy’s Reengineering the Corporation deserves some of that skepticism.

The short answer for today’s COO is still yes, but with limits. More than three decades after the book appeared, its examples and rhetoric feel dated. Its strongest principles remain useful: organize work around customer outcomes, reduce handoffs, give process owners real authority, and redesign a fundamentally broken process instead of automating the mess.

Corporate strategy sets the overall direction of an organization: which businesses and markets it will compete in, how resources will be allocated, how the portfolio fits together, and what tradeoffs leadership is willing to make.

Those choices matter because business can be tooth and claw. In tooth-and-claw corporate competition, strategy helps the organization win the war for focus without treating every tactical move as a separate battle. A strong strategy aligns structure, resources, and execution before competition exposes the gaps.

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Part of the reality of managing operations at any scale is understanding that sometimes things go wrong. A step gets skipped, a number lands outside the expected range, a handoff stalls. An exception report is how you catch that moment, record exactly what happened, and act on it before a small deviation turns into a real problem. It is the first step in a critical culture where people can identify when and why a process has had a problem, so you can track problems, investigate them, and improve processes to stop those problems occurring.

The hard part is making that first step happen each and every time, with the right amount of detail, and in a way that is quick and painless to take. Done well, this is the art of an exception report: it illuminates your problems and becomes a crucial linchpin in a broader effort to improve processes and, in turn, outcomes. This Process Street guide shows you how to make that capture automatic.

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If you want a large team of enterprise developers to collaborate effectively, you need to find a suitable place to host your code. Choosing a version control and repository hosting service might not seem like a big deal. But the repo host you choose can have serious consequences for your developers’ productivity and ability to build great products.

Both GitHub and Atlassian’s Bitbucket offer paying customers an unlimited amount of private and public repositories. What distinguishes them isn’t their core hosting function. It’s how they affect your project in different ways.

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Business process analysis is the practice of examining how work currently moves from an input to an output, then using evidence to find delays, unclear ownership, unnecessary steps, and control gaps.

That definition sounds manageable. The subject does not always. Business process management has an image problem: godawful clip art, filing cabinets, and bosses who sincerely talk about wheelhouses, paradigms, and scaffolding. The useful version is much simpler. Look closely at how work gets done, document it, and improve it.

What if the company powering more than 40% of the internet’s websites had no office at all? Automattic runs a fully remote workforce spread across 75 countries, and it still ships the software behind a huge share of the web. 

Remote work is far bigger than working from home, when you set it up right. At Process Street, we’ve been fully remote from the start, so we know the difference firsthand. This guide breaks down Automattic’s remote work framework and shows how your team can reach autonomous asynchronous nirvana. 

In this episode of Business Systems Explored, we talk B2B sales with Pouyan Salehi, then CEO and co-founder of PersistIQ.

Cold emailing is not about blasting huge lists of random leads. That approach burns through prospects and damages your brand. A small, focused list and one salesperson can still produce results when the targeting, message, follow-up, and measurement work as one system.

Best process documentation software compared: Microsoft 365 vs Process Street. The right toolkit should help people understand a process, keep the approved version current, and prove what happened when the process runs.

Use Microsoft Word for formal documents, Excel for calculation-heavy data, PowerPoint for presentations, and Process Street when repeatable work needs owners, approvals, automation, evidence, and an audit trail.

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