Republican or Democrat. Brexit or remaining in the EU. Pepsi or Coke.

There are some things that people just can’t agree on.

These debates all pale in comparison to the one argument that is so vitriolic, so polemic, and so bitter that it’s infamous the world over: The Mac vs Windows debate.

The heated rivalry has brought out the worst in people, with message boards, forums, and social media threads being the digital battlegrounds for these two factions to clash. The primary method of attack for Windows supporters is to scoff at the price of Apple’s Mac products. Mac aficionados — while they only make up 9-13% of all operating system users — go for the throat by ridiculing how error-prone Windows is.

But I’m glad to say that the operating system war has finally come to an end with a clear victor.

Mac.

With their trojan horse — Big Sur — they’ve created an OS that’s so streamlined, easy to use, and downright fast — all while tying it in with the interface of iPadOS and iOS — that Windows 10’s defeat was inevitable.

But what’s changed, exactly? What are Big Sur’s most exciting features? And, more importantly, when is macOS 11 being released?

Make your way through the following sections in this Process Street post to find out:

• Introducing Big Sur, Apple’s 11th MacOS
• Everything that’s changed since Catalina
• Why Big Sur is such a big success — particularly for productivity
• When is the Big Sur release date?
• Productivity tools to enhance Big Sur even further

Hey, Siri?

Scroll down so the reader can continue on with the post.

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Yōkoso!

I apologize for my poor Japanse pronunciation. Pray, why am I speaking to you in Japanse?

Well, for this post, we will be delving into the Japanese mindset for business using Kata.

Kata is a methodology used to make businesses lean. The approach, originally used in martial arts, was developed by Japanese car manufacturer Toyota and has since stormed its way into the business realm churning out results, after results, after results.

For instance, Kata methodology has been shown to cut costs by 41%, and improve business performance by 75%.

I hear you, wow indeed!

In this Process Street article, we take a look at this karate concept and explain how to apply it in a business setting.

Click on the relevant subheader below to jump to your section of choice. Alternatively, scroll down and learn how to perfect the art of business.

• What is Kata?
• The benefits of Kata
• Kata examples from Toyota: Improvement Kata and Coaching Kata
• Implementing Kata: Putting Kata into practice the right way

Kiotsuke! Let’s get to it!
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Call center quality assurance is like going to the dentist: everyone agrees it should be done regularly, no one likes doing it, and it’s probably been put off much longer than it should.

No one’s blaming you – agents hate it, supervisors hate it, even quality assurance auditors hate it. It’s tedious, time-consuming, and repetitive. Add to that the high call center attrition rate and low job satisfaction, and you may be wondering: why even bother?

Well, I’ll tell you. In this post, I’ll cover:

• What is call center quality assurance?
• Why is call center quality assurance important?
• How to overcome your QA obstacles
• 11 free call center quality assurance templates
• Automate your workflow with Process Street + Zapier

Plus I’ll provide you with 11 free checklists to take the drudgery out of QA audits!

If you came for the templates, grab them here:

• Call Center Agent Training Program Checklist Template
• Call Center Quality Assurance (QA) Agent Training Process Checklist Template
• Call Center Quality Assurance Structure Template
• Call Center Quality Assurance Audit Template
• Call Center Customer Service Quality Assurance Form
• Call Center Sales Quality Assurance Form
• Call Center Outbound Sales Quality Assurance Form
• Call Center Helpdesk Quality Assurance Form
• Call Center Metrics Calculation Checklist Template
• Manager Weekly Report Checklist Template
• Daily Supervisor Checklist

If you want to use these checklists, just sign in with your Process Street account and start customizing your templates. If you don’t have an account yet, sign-up here to get started with your free trial!

Otherwise, let’s get to it.
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Grover is a state-of-the-art defense against neural fake news, developed in affiliation with the Allen Institute of AI by Rowan Zellers, Ari Holtzman, Hannah Rashkin, Yonatan Bisk, Ali Farhadi, Franziska Roesner, and Yejin Choi from the Paul G. Allen School of Computer Science and Engineering.

Publishing is the future of commerce, and no industry knows this better than the publishing industry. Whether you’re a fine artist like the cast of The Handmaid’s Tale, or a business, no matter your venue, you need to transform your content into a high-quality experience that stands above the competition.

For these noble causes, small and large publishers have joined forces to create the industry’s most powerful collaboration. For years, they’ve developed their own content management systems, (CMS) systems like WordPress, to power their new content. If you’re a writer, you’ve been spending thousands on graphics, forms, and audio equipment, alongside all the other expenses inherent to working with a CMS system. But, now’s the time to update your CMS system and cut out the middleman.
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“An hour of planning can save you ten hours of doing.” – Dale Carnegie

The formula for success on social media can seem like trying to pick the lottery’s winning numbers – impossible, with a dash of blind luck. What if you could predict some of the outcomes? The game becomes a lot easier, right?

One of the keys to success on social media is creating a well-thought-out social media content calendar process – another is executing it!

Having worked for a creative marketing agency, I understand the difficulty of creating a well-structured social media content calendar process. Waiting for approvals from your clients feels like rallying against Roger Federer at Wimbledon (his social media game is ace too). While cornering your colleague who still owes you that spellcheck is awkward at best.

So how do you become the Roger Federer of social media?

All it takes is a 3-step process to get the ultimate social media content calendar. But first, let’s see what you’ll learn about in this blog post.

• What is a social media content calendar? 
• Why do I need a social media content calendar? 
• What social media content calendar tools are out there?
• The 3-step social media content calendar process

Click the headings to jump ahead, or stick with me as we rally for serve.
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This is a guest post by Victor Eduoh, a SaaS content strategy consultant and copywriter. He helps early- and growth-stage SaaS companies drive growth, using the SaaS content topic clusters strategy and Product-Led Storytelling, two concepts he developed.

“And, after all, winning business is what writing proposals is all about.” Tom Sant, in his bestselling book, Persuasive Business Proposals, continued:

“Although a great proposal by itself seldom wins a deal, a bad proposal will definitely lose one.“

Tom is right.

Writing a consulting proposal isn’t a silver bullet to land your next client. But fail to craft an excellent, professional one and you won’t close any deal.

Since you found your way to this post, you don’t want that, right? We don’t want it either.

So, in this Process Street article, you’ll find ten practical steps to make your next consulting proposal excellent (i.e., worthy of closing deals).

Here’s what we’ll cover:

• What is a consulting proposal?
• How do I write a consulting proposal?
• What should you include in a consulting proposal?
• How do you format a consulting proposal?
• My proposal winning superpowers

Sound good? Read on for a free checklist to get started.
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In the Before Time (read: before coronavirus struck and remote work became more commonplace) there were four types of people on the morning commute.

First, there was the person falling asleep in their seat – most likely one of the 15% of Americans who doze off while at work. Second, there’s the one working on their laptop while drinking their fourth cup of coffee of the day. Then there’s the person who’s listening to music or reading a book, conserving their productivity for the office. Last but not least, there’s the individual who’s working one minute but snoring the next.

These people are wolves, lions, bears, and dolphins respectively.

Not sure what the hell I’m talking about?

Then you haven’t heard of chronotypes.

Luckily for you, in this Process Street post I’ll be exploring what a chronotype is, the 4 different sleep chronotypes, and how to find and hack your chronotype for maximal productivity.

Just read through these sections to get completed clued-up:

• The chronotype definition
• Bear, wolf, lion, and dolphin: The four chronotypes
• The benefits of identifying your sleep chronotype
• How to find your chronotype
• How to hack and make the most of your chronotype!

Time’s ticking, so let’s dive in!

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I don’t want to alarm you, but without process control, you’d be dead.

What? How? Why? …What?!

Your body is continuously performing a series of processes to keep you alive, and it’s constantly checking for irregularities in these processes. If it picks up an abnormality, it immediately takes measures to regulate it and return it to its desired state. Like when you’re too hot, for example. Your body recognizes that your temperature is above normal and produces water, in the form of sweat, to cool you down.

So you see, process control is the reason you’re alive and able to enjoy this Process Street post!

But this isn’t a lesson in biology (thankfully); the same concept can be applied to organizations too.

With adequate process control, businesses can perform efficiently, effectively, and safely. They can function at a consistent level and can even reduce operating costs by up to 6%. Without it, they would miss opportunities, make costly mistakes, and struggle to survive.

“Process control is the ability to monitor and adjust a process to give a desired output.” – Beck Electric Actuators, What is Process Control?

To discover how process control can cut costs and eliminate errors within your organization, we need to find answers to the following questions:

• What is process control?
• Who uses process control & what do they use it for?
• Why should organizations use process control?
• How can you implement process control with Process Street?

To satisfy your curiosity (and return your body back to its normal state!), you’d better keep reading…
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This is a guest post from Alissa Zucker, marketing manager and writer at Mcessay. You can find her reading classical philosophy and writing short fiction in her spare time.

It’s predicted that by the end of 2020, businesses will have spent ~$110 billion on digital advertising alone in the US. To put that into context, that’s more money spent on digital advertising than what would be spent on both television and print ads combined.

This just goes to show the importance of digital advertising in the modern marketing communication mix.

It is essential that every business know how to effectively market their products and services in order to not only survive, but to grow and prosper in a competitive global market.

It’s not uncommon when questioned about marketing, that a business owner will simply produce a business card, a brochure stitched together using a Microsoft Office template, or a barely functional website with little to no traffic.

In this Process Street post, I want to provide you with an overview of everything you need to know about the marketing communication mix, including:

• The updated marketing mix: The 7 Ps of marketing
• What exactly is the marketing communication mix?
• Twelve factors of the marketing communication mix
• How to make the most of the marketing communication mix

Before diving into the specifics of the marketing communication mix, let’s first discuss the 7Ps of marketing.
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Etymologically-speaking, the word “template” has an interesting history. Our modern usage of it is linked to the Proto-Indo-European word “tempos”, which means “to stretch”. Specifically, though, it refers to time and the stretching of it.

As time-bound human beings, making use of templates allows us to have more time each day. By completing recurring processes and actions far faster overall whether they’re marketing processes or sales processes, we’re able to, in a way, cheat time itself.

For sales teams, templates are a necessity for both cheating time and doing great work, repeatedly.

Seeing as 20% of sales staff turnover happens within the first 45 days, there needs to be a thorough, documented template for how to onboard staff properly. Similarly, for the sales process itself, there needs to be a sales process template (or better yet, templates).

With such playbooks at hand, it could help your team become high performers by a whopping 33%!

That’s why, in this Process Street post, I’ll discuss what a sales process template is, provide you with a stellar sales process template, and tell you how you can use more or even build your own templates from scratch.

Just read through the following sections:

• What is a sales process template?
• Why sales lead qualification is the most important sales process
• Have sales reps utilize a template for every stage of the sales process
• Use Process Street to revolutionize your sales team!

Or, if you can’t wait and want to start using the aforementioned stellar sales process template, here’s our MEDDIC Sales Process Checklist Template:

Click here to get the MEDDIC Sales Process Checklist Template!

Carry on reading to find out how to cheat time further. ⏳

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