All posts in Business Operations

The Top 4 Levers That Drive 80% of Value Capture in Successful Acquisitions

Four Levers of Value Capture, illustrated as a person pulling a mechanical lever

Value capture is the whole point of an acquisition. Companies will spend more than $2 trillion on M&A this year, and most of that capital will fail to do what the deal memo promised. Harvard Business Review puts the failure rate at 70 to 90 percent. Deloitte’s 2025 M&A study found 47% of executives admit their last deal underperformed expectations. The work that separates the winners from the losers is not the deal. It is the four operating decisions that follow it.

When the strategy is wrong, the cleanest version of acquisitions like Daimler Chrysler and Sprint/Nextel stick to a balance sheet for a generation. When it is right, you end up looking like the Apple of acquisitions: dozens of quiet bolt-ons, a clear thesis, and compounding value year after year. The difference comes down to four levers that drive roughly 80% of the value capture in successful deals.

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Faster Decisions & Improved Team Collaboration: How to Horizontalize Knowledge

Operations lead pushing a fully-loaded handcart of binders sideways across the frame, illustrating horizontal knowledge flow between teams
Imagine a military regiment holding a position of key tactical importance, let’s say a bridge. Situational awareness is crucial. The success of the operation depends on access to information that can inform situational awareness, and provide tactical & strategic advantage. In other words, a situation where information is nothing short of vital.

Such a regiment would have access to a large-scale technological intelligence network: aircraft spotters, satellite-mounted motion sensors, heat detectors, and communication eavesdroppers. Commanders with high-bandwidth taps into the supporting intelligence network should have access to vital information to enable decision-making while in the field.

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The Test Plan Template: Your Key to Optimizing Software Testing

The Test Plan Template hero illustration: a QA software tester reviewing a checklist on a laptop.Imagine if Google broke. That one day, Search just stopped working.

It sounds far-fetched until you remember it has happened. In 2013, Google went dark for about five minutes, and global web traffic dropped roughly 40% while it was down. In July 2024, a single faulty CrowdStrike update grounded airlines, banks, and hospitals worldwide and caused an estimated $5.4 billion in direct losses for Fortune 500 companies. Both came down to the same root cause: software that did not behave the way anyone expected in production.

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From 900 Paper Files to $180K Savings: A Supply Chain Breakthrough

Chemical case study

A major distributor of speciality chemicals and ingredients, serving diverse industries across a national market, modernized its operations by replacing decades of manual, paper-based processes with fully automated digital workflows and real-time analytics.

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How a Top Healthcare Investment Firm Unified Global IT Operations and Boosted Accuracy

Global health case study

A global leader in healthcare investment, this firm manages one of the industry’s most diverse portfolios, spanning seed-stage biotech ventures through large public companies in equity, private equity, and private credit.

Operating across seven offices worldwide, the organization’s IT team plays a critical role in maintaining the infrastructure that powers its global investment operations, where precision, speed, and compliance are non-negotiable.

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The Compliance Operations Platform

Most companies separate compliance and operations.

Policies are written, stored, and reviewed on one side. Work gets executed, tracked, and reported on another.

Audits arrive later, scrambling to connect the two.

That separation is costly. It creates missed steps, inconsistent execution, and regulatory exposure. The distance between “what should happen” and “what actually happens” is where risk lives.

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Avon Healthcare Slashed Admin Delays by 30%

In healthcare, every delay has consequences. When processes break down, patients wait, clinicians burn out, and treatments stall. Globally, nearly 25% of a clinician’s workday is swallowed by admin, not care. And 30–40% of treatment delays can be traced back to outdated, manual workflows.

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How to Crush Your Next Joint Commission Audit Without Burnout

joint commission audit

If your Joint Commission audits feel like a fire drill, you probably have a workflow problem.

Our partner Improv, just published an article detailing how to use Process St to prepare for a Joint Commission audit. Read more from Dr. Sarah Inman and Kai deSilva on how to build a bulletproof compliance system while avoiding binders and burnout.

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CRMs Failed Them, So Atlas Fiduciary Automated Their Way to Success

In wealth management, precision isn’t optional. Atlas Fiduciary Financial,—founded in 2020 and managing a $220M+ portfolio—has rapidly become a trusted leader, offering fee-only, conflict-free guidance to high-net-worth clients.  However, as the firm scaled, their legacy CRM tools couldn’t handle the complexity of their financial services process management. They needed a modern solution that delivered process automation in financial services and true financial process management software capabilities. Continue Reading

The 17 Best Private Equity Processes for Operational Excellence

Private equity processes are complex and involve multiple stages, from deal sourcing and due diligence to portfolio management and exit strategies.

To streamline these operations, many firms rely on templates to ensure consistency, efficiency, and accuracy throughout each phase. Templates for financial modeling, due diligence checklists, management reports, and client communication help standardize the approach, reduce errors, and improve collaboration across teams.

By utilizing these tools, private equity firms can focus on making informed decisions, optimizing portfolio performance, and driving value creation.

This article explores the key private equity processes and provides the essential templates that simplify and enhance them.

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