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Conquer Process Improvement With These 9 Lean Six Sigma Tools

Quality engineer presenting a three-stage inspection rig for Lean Six Sigma tools

Lean management, Six Sigma, and Lean Six Sigma all walk into a bar. Lean orders a Scotch. Six Sigma orders bourbon. Lean Six Sigma orders a hot toddy. The bartender says, “So that will be a whisky, a whiskey, and a bit of both.”

The joke works because the methods are related, but they are not identical. Lean removes waste, Six Sigma reduces defects and variation, and Lean Six Sigma combines both goals. This guide maps nine practical Six Sigma tools and techniques to the Define, Measure, Analyze, Improve, and Control stages of the DMAIC framework.

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Concierge Onboarding: How to Make Customers Happy and Keep Them That Way

Customer onboarding specialist using a concierge welcome station to guide a personalized onboarding experience

Concierge onboarding is a high-touch customer onboarding approach in which a real person guides each customer through setup, decisions, and early milestones. It works best when the account is valuable, the product is complex, or the cost of a poor start is high.

The point is not to replace automation with meetings. Automate routine coordination, then use human judgment where context, confidence, or trust matters. That combination helps customers reach value without feeling like they have been dropped into a generic sequence.

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Complete Guide to Automating Your Employee Onboarding Process with Process Street

HR operations leader using a new-hire onboarding provisioning cart for employee first-day setup

An employee onboarding process coordinates every step between offer acceptance and a new hire becoming productive: paperwork, accounts, equipment, training, approvals, introductions, and follow-up. Automation gives HR, IT, managers, and the employee one controlled path instead of disconnected emails and checklists.

This guide follows Bob Smith through a complete Process Street onboarding workflow. It shows how assignments, autofill, relative due dates, conditional logic, integrations, notifications, and approvals keep the work moving while preserving a rich audit trail.

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Do You Need to Get an MBA? Not Necessarily

Business operator weighing an MBA against practical work experience

An MBA is a graduate business degree that teaches management, finance, strategy, marketing, and related disciplines. If you are asking, “Should I get an MBA to build a strong business career?” the answer is: not necessarily.

An MBA can be worth it when a target role recruits directly from business schools, you need a structured career switch, an employer will fund a meaningful share, or a specific program gives you access to a network you cannot build another way. If those conditions do not apply, the tuition, debt, and time away from work may buy less than focused experience.

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How a Mid-Market Healthcare Practice Cut Insurance Appeals Prep by 7x

Revenue cycle lead at a multispecialty outpatient clinic holding an open insurance appeal packet in a clipped medical record folder

When you process 35,000 insurance claims a year, every minute spent on manual assembly is a minute of revenue left on the table. A mid-market healthcare practice running multiple locations discovered that firsthand, then cut their appeals prep time by 7x after moving to Process Street.

This is the story of how a multispecialty outpatient clinic replaced a fragmented stack of disconnected tools with a single HIPAA-compliant workflow platform, eliminating manual PHI handling and recovering thousands of hours a year.

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Compliance Audit: What It Is, How to Prepare, and Why You Should Care

Compliance auditor holding an embossed verification seal

“Quis custodiet ipsos custodes? (Who watches the watchmen?)” – Decimus Junius Juvenalis (Juvenal), Roman satiric poet

A compliance audit tests whether an organization follows the laws, regulations, standards, contracts, and internal controls that apply to its work. The audit does more than ask whether a policy exists. It looks for evidence that the policy is current, assigned, understood, and followed in practice.

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9 Best IT Glue Alternatives for MSP IT Documentation

Header image: 9 IT Glue Alternatives for MSPs

The best IT Glue alternatives for MSP IT documentation are specialist documentation platforms, password systems, knowledge bases, discovery tools, and governed workflow platforms that solve different parts of the managed-service documentation problem.

IT Glue is a cloud platform for MSPs that need structured client documentation, credentials, assets, relationships, and integrations in one place. Teams compare alternatives when they want a different contract model, deployment option, credential workflow, discovery depth, RMM alignment, or a way to connect approved documentation to repeatable execution.

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Cognitive Functions and Your Personality in the Workplace (Free MBTI Test!)

Team facilitator assembling an eight-part brain model to illustrate cognitive functions at work

Cognitive functions describe preferred ways of taking in information and making judgments. In Jungian type theory, sensing, intuition, thinking, and feeling can each be directed inward or outward, producing eight functions that later informed the Myers-Briggs Type Indicator (MBTI).

At work, these ideas are most useful as prompts for reflection and conversation. They can help teammates discuss communication, feedback, planning, and decision-making preferences. They should never be used to decide who gets hired, promoted, assigned to a role, or treated as capable of particular work.

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8 Smartsheet Alternatives for Project Management

Project operations lead comparing Smartsheet alternatives on a mechanical project portfolio board

Smartsheet alternatives are project, work-management, database, professional-services, and workflow platforms that replace spreadsheet-style planning with a model better matched to the way a team actually works.

The best Smartsheet alternative depends on the problem you are solving: enterprise portfolio control, simple collaboration, visual work management, relational data, clear task ownership, suite-connected project planning, professional-services delivery, or governed recurring operations.

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Celebrating 1 Million Workflows and Beyond! Inside our Record-Breaking Year at Process Street

Header image: One Million Workflows

Celebrating million-workflow scale was the clearest symbol of a record-breaking year inside Process Street, and the milestones went well beyond one number. By the end of 2021, customers had created more than one million workflows on the platform.

That represented one million ways teams were helping us make recurring work fun, fast, and faultless. Process Street’s 2021 highlights also included product launches, a first user conference, new customer stories, a growing community, and the return of carefully coordinated team gatherings.

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