Customer feedback system is what every business needs to succeed.

Why? Let me explain.

There will always be people in this world that want something from you. Whether you are a business, an individual, or a group, people are needy.

Most company inboxes have a significant number of feature requests. Some of them make a lot of sense and some of them are probably pretty out there.

But whether customers are asking for something that you already have on your roadmap, or something that isn’t even tangentially related to your product, you still owe it to your customers to respond.

In this article, we’ll cover:

• Why is a customer feedback system important?
• How to improve customer feedback with BPM?
• What does a sustainable customer feedback process look like?
• How to use Process Street to streamline your customer feedback process

So, let’s get started!
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There are many work models these days, and this includes flexible work models.

Choosing the right flexible work model can be daunting – nay, terrifying, even.

There are a string of what-ifs to contend with, and the experts can’t even seem to agree on whether flexible models are more productive than traditional ones. Even employees are divided on which they prefer, so you’re uncertainty is definitely warranted.

That’s okay: With a little creativity and the tips in this Process Street post, you’ll be able to make your work-life work well.

We’ll cover:

• Why are flexible work models important
• Types of flexible work models
• Additional trends in flexible work
• Is a flexible work model right for you?
• Best practices for implementing flexible work models

Let’s get right to it!

Glassdoor reports effective employee onboarding increases retention by 82%.

“Organizations with a strong onboarding process improve new hire retention by 82% and productivity by over 70%”

Now consider the cost of hiring a new employee is between ~6-9 months salary (the average salary for a customer success manager in the U.S. is ~$85,000 annually). When you do the math, it becomes clear how costs start to rack up.

If you’re a SaaS company dedicated to growth and gaining a competitive edge, this is an unnecessary cost that every team, including your customer success team, should avoid.

One of the best ways to improve retention is by focusing on your employee onboarding. That’s what we’re going to look at in this Process Street article.

We’ll explain how we, along with Salesforce, Netflix, and Intercom, onboard our customer success managers.

And if you’re going to invest in onboarding, making sure your customer success managers are onboarded effectively is a good way to effectively hit two birds with one stone. Your CSMs are in charge of customer onboarding, so by providing a solid employee onboarding foundation to orient them, you’re also laying the foundation for a solid system of client onboarding.

By the end of this article, you’ll have learned the 16 employee onboarding best practices used by these top 4 international tech companies. Although these onboarding best practices are specific to a customer success manager role, they’re applicable across most business departments.

• Why onboarding is important for retention
• 16 onboarding best practices (used by top tech companies)
• How to implement onboarding best practices in your company

Let’s get stuck in!
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Looking at the pricing pages and marketing material for complex SaaS products can be confusing enough, but comparing two similar products is a real pain on paper.

Which do you choose?

From just this information, the list of features, and outdated reviews, it’s impossible to make a decision, especially with a very specific set of requirements.

After checking out the features of the major SEO tools, we decided to try Moz and Ahrefs in parallel, getting trials of both on the comparable Medium and Standard plans.

What are our SEO requirements?

Process Street is a young, content-focused startup. Thanks to our content marketing, we’ve been able to grow the company through PR efforts, blog content and guest posts — all without breaking the bank. Finding a powerful tool to analyze just how successful these efforts have been is top priority, to make it less hit-and-miss and shape our SEO strategy in the future.

Here’s what we need from a tool:

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In this post, I’m going to define and explain the benefits of employee onboarding, then give you access to six employee onboarding checklists.

Use them on their own or import into Process Street, so you can track and automate the work in Slack or Microsoft Teams.

Why checklists?

Well, checklists are the most popular way to onboard new employees, and that’s for a good reason.

Checklists help you to follow a process, make sure you don’t neglect anything important and stay compliant.

Instead of making you write your own, you can use one of the 6 we’ve prepared for you as a basis, and either take it as it is or modify it for your business.

Reported by Dr. John Sullivan, recruiting advisor and professor of human relations, the statistics show that:

• 50 percent of new hires are fired or quit during their first six months
• 40 percent of new CEOs fail in their first 18 months
• Up to 60 percent of new management employees fail during their first 18 months

For too many companies, the recruiting process has become expensive causing lost revenue and damaging to company morale.

Luckily, a new employee onboarding process flow can prevent such mistakes from occurring.

If you’re looking to put your best foot forward in making new hires feel welcome, a new employee onboarding checklist can do the trick.
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Project onboarding can significantly impact the success (or failure) of your project.

Let me show you how.

So your boss hands you a new project to run and mentions that some people are already lined up to help get it done. Great, you think. You call the first one on the list, but they don’t really know anything about the project beyond the fact they’ve been ‘volunteered’ by their team leader.

This is where you switch into onboarding mode.

As a project manager, one of the first things to do is get the project team together. You need to build a team that has a common goal and that knows how the work is going to get done. That doesn’t happen overnight but you can certainly influence the speed (and willingness) of people to get involved with your project if you introduce them to the work in a structured way.

In this article, I’ll share my top tips for onboarding new people to a project team. I’ll also draw on the experience of other practicing project managers who have shared their stories so you can quickly get your projects off the ground with a team that knows what to do. To jump to a specific section click the link below.

• The stakeholder life cycle
• Project onboarding: Getting the team engaged
• Project onboarding: why the project is important
• Project onboarding: Build long-lasting, positive relationships
• Using checklists for project onboarding
• Project onboarding: Next steps

Alternatively, just keep scrolling. 🚀
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Readers, I’ll let you in on a little secret…

Between you and me, I was hacked; by my best friend no less! Thankfully, it was just an irritating prank, but it served to teach me a lesson.

Despite my grandiose beliefs that I knew everything I needed to know about all things digital, I hadn’t the faintest idea about how to spot a fraudulent message from a legitimate one. And this kind of threat is one of the biggest risks businesses face today.

In 2005, 157 data breaches were reported in the U.S., with 66.9 million records exposed. From 2005-2014 there was a 500% increase in data breach frequency.

That number almost doubled in 3 years to 1,579 reported breaches in 2017.

Although data breaches have since declined (1,506 issues were reported in 2019), IBM’s 2020 Data Breach report filed a 12% rise in data breach costs over 5 years, increasing to ~$3.92 million per incident.

The growing number of breaches and associated costs seems to be consequential of continuously changing hacking methods and an expanding number of entry points (that comes from digitization).

Security audits allow organizations to set up tougher walls of safety, as an adaptive defense against data breach threats.

With this in mind, Process Street created this article as your ultimate security audit guide, with access to our free security audit checklists and processes.

We’ll be covering:

• What are security audits?
• 4 security audit checklists for preventative risk management
• Security audit best practices
• Security processes for tighter security safety

Let’s get started!
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In the book The Balanced Scorecard, by David Norton and Robert Kaplan, it is noted that 90% of organizations fail to execute their pre-set strategy.

This is a concerning statistic when you consider that, for a majority of companies considered successful, an emphasis is placed on having formal and pre-established systems to inform, manage, and meet their strategic obligations.

In this sense, can we not infer executing business strategy = business success?

To bridge this gap between strategic ambition and business performance, Process Street has created a Strategic Planning Template, which you can use – for free – right away!

By executing the steps given in this template you will not only develop good strategy, but the delivery of this strategy will also prove successful.

Click here to access our free Strategic Planning Template!

But to accommodate this template, you need to have a solid understanding of strategic planning itself.

In this article, I’ll discuss what strategic planning is, the different strategic planning models – with an emphasis on the Cascade Strategic Planning Model -, why strategic planning is important, and more.

Click on the links below to read through:

• What is strategic planning?
• Strategic management vs strategic planning: What is the difference between these 2 terms?
• Why strategic planning is important
• What are strategic planning models?
• Use Process Street’s strategy planning template to document your strategic plan
• Strategic plan outline: Framework, structure, and governance
• Other strategic planning models and how you can implement them via Process Street

Let’s jump straight to it!
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Self-control is over-hyped, according to Kentaro Fujita, a psychologist who studies self-control at Ohio State University.

Research suggests that the popular idea of self-control as the ability to resist temptation with willpower is fundamentally flawed.

“Our prototypical model of self-control is angel on one side and devil on the other, and they battle it out. We tend to think of people with strong willpower as people who are able to fight this battle effectively. Actually, the people who are really good at self-control never have these battles in the first place.” – Kentaro Fujita, psychologist at Ohio State University

How does this tie in with productivity? If you ask anyone what is the biggest challenge they face in trying to be productive, a likely response will involve something about a “lack of willpower”, or perhaps a difficulty staying focused.

These kinds of responses represent the popular understanding of what it means to exercise self-control.

The most productive people don’t necessarily have the best self-control, they just know how to work smart.

They’ve also most likely built up a lot of good work habits for saving time and effort, allowing them to alleviate some of the stress or discomfort that is one of the root causes of unproductivity.

In this article, I’ll outline 42 productivity hacks to help you understand how to work smarter, improve the quality of your work life, and build habits that will save you time, energy, and mental strain in the long-term.

Here’s the complete list of productivity hacks:

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Did you know that job description templates can make your employee hunting 10x more efficient?

With the estimated cost of $4,129 for a new hire, it’s clear that that empty chair is an expensive one to fill. To make this cost more like an investment for your company than an expense, you want to get your hiring process right. You want to hire the ideal candidate, but where do you start?

At Process Street, we say you start your recruitment process by writing a solid job description. This is no easy task: you have around 14 seconds to convince applicants that your job is the perfect job for them.

Get your job description right and you can draw in the most qualified, skilled and well-fitting applicants. But how do you get your job description right?

We’ve covering what you need to know to start crafting the right job description for your needed role in this Process Street article. We’ve also provided you with 14 of the best job description templates for your company.

• What is a job description template and why do you need it?
• The 14 free job description templates your company needs
• Effortlessly create a killer description with Process Street​​

Let’s dive in!
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