All posts in Software

Looking for a Visio Alternative? Here Are 4 of Your Best Options

Looking for a Visio Alternative? Here are 4 of Your Best Options

Microsoft Visio is the industry standard for business process modeling, but you might want something different. Something a little more… agile. Just because it’s the most widely used, doesn’t mean it’s the best.

The main reason it’s so widely used is that it’s packaged with Office 365 and often comes pre-installed with enterprise tech suites.

If you’re tired of Visio’s lack of integration, lack of macOS compatibility, and sky-high price point, then you should consider investigating one of the many Visio alternatives out there (like Process Street!) and asking yourself what they can do for you.

There are a lot of options for different use cases; in this article, we’ll take a look at some of the best Visio alternatives and talk about why they might be a better choice.

Here’s a breakdown of the article:

You’re probably all-too-familiar with Microsoft Visio, but for the sake of clarity, let’s start with a quick overview.
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CRM vs Marketing Automation: Which is Best for Your Business?

Revenue operations leader coordinating customer records and automated campaigns
This is a guest post by Azat Eloyan. Azat is a digital marketer and business-messaging specialist. He is Chief Marketing Officer at Dexatel.

CRM and marketing automation software both help businesses use customer data, but they are built around different jobs. A CRM gives sales and service teams a dependable record of relationships. Marketing automation helps marketing teams segment audiences, run campaigns, and respond to behavior at scale.

That distinction matters because buying the wrong system first creates more work instead of less. The right choice depends on the problem you need to solve, the people who will use the system, and the handoffs that connect marketing activity to revenue. This guide explains the practical differences in CRM vs marketing automation, then shows how the two can work together.

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Process Street Alternative: When the Best Is Too Much

Process Street Alternative

Sometimes the full range of process management features can be overwhelming.

We here at Process Street know that we can’t please everyone. However, if you’re going to use a Process Street alternative, we’d rather tell you about them from our own accounts than throw a bunch of marketing at you.

That’s why we’re covering some common Process Street alternatives in today’s post.

To skip to a particular section, use the links below:

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What is Fake Agile? Understanding the Dark Side of Agile and How to Avoid It

fake agile

Agile is a buzzword. These days, everyone is “doing agile”. Or so they say.

Despite over 90% of senior executives stating agile adoption as a top priority, less than 10% actually consider their firm to be performing with a high level of agility.

As much as people love to wear the badge of agile on their sleeve, there is a great deal of confusion swelling in the dark chasm between the aspiration of agile implementation and reality.

So what is agile?

It’s basically a philosophy of software development that prioritizes iterative development of working software and solutions through cross-collaboration and self-organizing teams.

It’s also an umbrella term for a bunch of development frameworks, but agile doesn’t simply mean kanban or scrum.

Some of the confusion arises when teams equate the agile approach to using an “Agile framework” (usually capitalized).

Frameworks like these are attractive because they’re sold as simplified solutions to difficult project and process management problems.

Sure, these frameworks can be an important part of an agile implementation, but they need more. They need a firm foundation to stand upon.

It’s not enough to simply go through the motions and expect an agile approach to “just work”, especially when transitioning from a more rigid and traditional framework like waterfall.

In order to drive agile success, teams need to adopt agile philosophy. They need to change the way they think about work ownership, management, and their relationship and duty to customers.

Without this vital force, frameworks like scrum and kanban fall flat.

In this article I’ll investigate what it is that separates true agile from the “fake” agile that is often the differentiator between success and failure of a development team. Here’s a quick overview:

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Should You Move from Email Support to Help Desk Software?

Email to Helpdesk

You know the importance of having great customer support. As a young company, you take pride in this—it’s what separates you from industry giants. You’re able to give your customers the individualized attention in a fast turnaround time. You’re even able to have relationships with your customers, learning from them and customizing your product to meet their needs.

But at a certain point, your team has done too good a job. Customer satisfaction grows sky-high, your customer base begins to grow, as well as your product itself, offering more features and applications. This means tickets become innumerable and much more complicated. And that’s when plain email support just doesn’t cut it anymore.

Here’s everything you need to know to help you decide whether a switch is in order.

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How to Set your Favorite Webmail as a Default Mail Client

Set Default Mail Client

You click the ‘Contact Us’ page. Nothing happens. First, confusion, then familiar frustration. It was a mailto link. Your computer slows to a grinding halt as a huge, archaic desktop mail app rises from the depths of your hard drive. Checking that the date on your computer isn’t 15 years out, you wonder why mail integration isn’t standard… and what year is it exactly?

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How to Manage your Podcast with Process Street

Podcast with Process Street

There are many things that Process Street, our process management platform, can be used for including onboarding new clients or launching a website. But an interesting use case that has cropped up recently is using Process Street for managing podcast releases.

Many podcast publishers run a checklist to help them manage the recording, publishing and promoting of each podcast episode. Checklists are a great tool to make sure things get done right, and since Process Street is the ultimate recurring checklist software, it only makes sense that podcasters would gravitate towards our platform.

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DIY Websites: Everything You Need to Know to Build Your Own Website Today

Website creator assembling a physical browser-window frame for a DIY website
Written by Andy Barnes, MotoCMS marketing manager and professional content creator.

You no longer need to understand HTML, CSS, or server administration to publish a credible website. A modern DIY website builder gives you visual controls, reusable page sections, hosting, and practical publishing tools in one place.

The easy part is getting a page online. The more important work is choosing a platform that suits your goal, planning useful content, checking how the site performs, and making sure you can maintain it after launch. This guide explains those decisions from the ground up.

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What are Low-Code Platforms? How to Pick the Best Development for Your Business

low-code development platforms

If you have a problem, it’s in your best interest to ensure that trying to solve that problem doesn’t end up causing more problems. This is a good way to think about low-code development platforms.

Each business has its own set of tools for solving problems and getting things done, and for the most part, these problems can be solved by existing commercial apps.

But of course, there are certain needs that off-the-shelf solutions cannot meet, and for these needs a business could approach the problem a few different ways.

If a proprietary tool doesn’t exist, then the best option may be for the business to try and build a solution themselves. This is often done from scratch, and it’s called software development.

That’s fine, except it costs a lot of money, takes a long time, and is difficult to make changes once things are in motion. It also means everything gets more complex, because it’s not just the development team you’re bringing onboard, but designers, testers, data analysts and many others as well.

The simple truth is that it takes a small village to develop good software with conventional methods.

However, there are tools that are designed to give businesses the freedom to build their own solutions, without all of the excess baggage.

These tools are known as low-code development platforms.

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Real Estate Software: Evaluating The Best Ways to Automate Your Processes

real-estate-software

The real estate market is known to require a significant level of human interaction, but to what extent is the human touch really necessary for delivering a high-quality service for each and every customer?

The human-intensive nature of real estate creates a large margin for human error. Poor lead management, documentation, appointment coordination, tenant screening, and maintenance supervision are just a few examples of tasks/processes that are difficult to execute consistently without the assistance of automation software working in the background.

“Real estate is a market that is ripe for technological disruption. Whatever can be automated should be automated!” – Jyotirmay Samanta, How to Automate Your Real Estate Business?

Some of you property managers out there may claim that diving headfirst into the automation craze sweeping the business world is not such a good idea, as it undermines the face-to-face interactions that play such an important role in the field.

This is not entirely wrong, but all things considered, deciding to ignore new ways of streamlining processes will leave you in the dust as your competitors continue to find new ways of being more efficient.

Plus, some industry thought leaders believe that automation actually humanizes the property management experience even more:

“One of the most effective ways to humanize the property management experience is by providing better communication. Figuring out what residents want in order to improve service can be a complicated and daunting task. But today, a company can easily leverage automated surveys and other forms of real-time communication to glean real, useful feedback from residents.” – Doug Brien – How Technology And Automation Humanize The Property Management Experience

Recently, it was reported that total investment in real estate tech has ballooned from $33 million in 2010 to more than $5 billion in 2017. That is nothing short of astounding, especially when you consider the market’s volatility over the past decade.

Technology is driving the evolution of real estate, and market players need to keep up if they want any hope of leading the charge.

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