As you’ll have noticed when you phone call centers, visit the bank, or deal with the government in any capacity, bureaucracy can make organizations slow and frustrating to deal with.

Endless forms and complex layers of approval impact a company’s services along with the morale of its employees. It can leave organizations unable to adapt to new market pressures or external threats.

The UK Home Office, during the Windrush Scandal, ended up wrongly deporting many people who came to Britain after the Second World War from the Caribbean. It was exposed that these people were being wrongly deported yet deportations and other negative effects continued, as illustrated by The Guardian. The organization failed to respond adequately, and a scandal was born.

Despite all this, large organizations in our society – whether they’re governments or big business – aren’t just going to go away. Instead they need to find ways to adapt and improve while retaining the benefits which pushed them to develop complex bureaucratic structures in the first place.

The big question is: how do you manage operations within a bureaucratic organization so that it can run with the agility of a startup?

In this Process Street article, we’ll explore:

• When, how, and why bureaucratic organizations experience slow movement
• The failures of large organizations to achieve efficiency
• 4 key examples of big bodies trying to break free from the problem
• Our important takeaways for how you can maintain agility and efficiency in a large organization

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The most productive people on Earth aren’t superheroes. They have the same amount of hours in their day as you do, and often find ways to work far fewer hours, too. How do they do it?

When I was struggling to stay on top of my new responsibilities, I was asking the same question. Over time, I discovered task management techniques, to-do list apps and how to stay off Twitter to focus on work that matters.

I’m writing this task management guide because I want to share with you what I’ve learned since being thrown from office grunt work to the hectic life of a startup employee.

Over the next few chapters, I’ll be writing a huge guide to task management that will help you write your to-do list, stay on top of your workload and get more done.

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It’s easy to wake up, check the tasks marked for today and get stuck in with your most urgent and important duty. What’s harder is taking a big picture look at your task list. Who can be bothered with that? Surely that’s an hour you’ll never get back?

Nope!

You’ve got a bunch of tasks marked for later, or pending someone else’s actions. So, when’s ‘someday’? What’s waiting the next action?

You can be so focused on putting out fires and setting priorities that you leave half of your tasks sitting somewhere out of sight, which is the sort of behavior that stops you from hitting your goals and finally getting round to the work that matters.

With a little help from GTD, and inspiration from a number of task management systems, I’ve put together a quick, actionable guide on carrying out a weekly review on your productivity. Do this every week, and you’re sure to stay on top of your game.

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A book about disasters, human error and a simple tool that could well be the answer

Surely we don’t need any more bureaucracy, do we? Writer and surgeon Atul Gawande says yes, in fact we do. Box-checking and form-filling are often seen as the direct opposites of efficiency, but how many skyscrapers just tumble down out of the blue? Not very many, and The Checklist Manifesto explains why. It all comes down to recognizing that checklists are a powerful weapon in the fight against human error. In a series of anecdotes/case studies spanning from Gawande’s familiar operating theater to the secretive world of venture capitalism, the author makes rock-solid arguments in quick succession about why we all need more checklists in our lives. But not just any old checklists…

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The following is a guest post submission from Federico Pascual, co-founder and COO of MonkeyLearn.

Customer feedback doesn’t just come in through your site’s contact form – it’s everywhere.

You only have to search the Twitter handle of any product with more than a few hundred users to see that customers love to offer their opinion – positive and negative. It’s useful to be monitoring this and learning from it, but casually collecting feedback on an ad-hoc basis isn’t enough.

Startups thrive on feedback as their ‘North star’, and are constantly evolving based on what their customers request, break, and complain about. Enterprises also can’t overlook the fact that customers are what make any company tick, and must struggle harder than startups to stay relevant and innovate.

So, if you’re just collecting feedback ‘as and when’ it comes in, you’re missing out on data that’s just as important as page views or engagement. It’s like deciding not to bother setting up Google Analytics on your homepage, or not properly configuring your CRM; in the end, you’re deciding to not benefit from data that will have a transformative effect on your product strategy.

With a dataset of feedback – whether that’s from customer reviews, support tickets, or social media – you can dig into the words your customers are using to describe certain parts of your product and get insights into what they like, and what they don’t like. In this post, I’m going to show you how.

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At Process Street, we’re always asked about the best ways to construct, track, and analyze processes.

There are loads of techniques in the school of business process management to help you with these three concerns but in this article, we’re going to give you an introduction to process mining; a data driven way to create, understand, and optimize your processes.

We’ll cover:

• What is process mining?
• 9 process mining tools to automate your analysis
• How to act on your mined results to optimize your processes

We cover solutions for enterprises all the way down to basic approaches for startups. Jump in!

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In the last chapter, I showed you how to get tasks out of your head and into your notebook.

In this post I’m going to answer some questions you might be having about what to do next, and show you how to make a to-do list even when you’re short on time.

• Where do I put my tasks?
• How do I break them down?
• How do I word them?
• What resources do I need to keep alongside them?

Read on to find out the answers.

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The following is a guest post from Reuben Yonatan. Reuben is the founder of GetVoIP – an industry-leading business comparison guide that helps companies understand and choose a VoIP system for their specific needs. Follow him on Twitter, @ReubenYonatan.

We at GetVoIP have gone through a lot to get to the point we’re at today. For those of you who don’t know us, we highlight the top VoIP providers and offer shoppers an alternate way of learning more about each vendor.

However, it’s not that easy to be taken seriously in this hyper-competitive space.

There are plenty of websites people can visit to get advice on business software; they can even just go to a provider page to get reviews. But, many of those websites are too promotional to trust. We pride ourselves on being transparent with our customers and helping providers reach out to as many people as possible. This leaves many of our competitors wondering how we even make money, but that alone says enough about why we’re coming out ahead.

In order to be taken seriously by the providers we cover, we have to show them how committed we are to their products by constantly brainstorming and optimizing every level of our business model.

If we don’t have a solid process, our leads will go to someone else that does.

Here, we’re going to break down three internal changes we have made to our marketing workflow which helped us help providers spread their products and services to even bigger audiences.

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Are you ever at a loss when it comes to planning your tasks? A good chunk of the time, I feel exactly like that.

That’s ok. Task management exists because planning and executing projects is hard.

Last night, I sat down with my wife and we wrote down everything we’ll need to do when we move house. It was two A4 sheets of paper before we even started breaking it down into subtasks. Two A4 sheets of paper.

The amount of items a human can hold in working memory is around 7, so when it comes to projects, of course you’re lost if you’re not planning them properly.

Don’t worry. There’s a simple way to do it, and once you’ve got that down, you’ve learnt it forever. And the start of it, just like I sat down to do last night, is writing everything down.

Here’s how to brain dump your tasks and make sense of them.

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Sales is one of the core aspects of how a business functions.

Without sales, your brilliant product will just sit there, neglected and unused.

But no one is born as a brilliant salesperson, just as no one is born with an innate knowledge of how to run an effective outbound strategy.

We learn these things on the way. A lot of the time, we learn from the sales jobs we’ve had. But we shouldn’t limit ourselves to that. Why not learn from the best salespeople, the highest performing companies, and the extreme examples?

In this Process Street article, we’re bringing expertise galore to your bookshelf or Kindle. We’ll go through our 7 key recommended reads, and follow that with 38 more sales books to satisfy your niche, industry, or needs.

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