Strong IT service management runs on repeatable processes, not heroics. This guide gives you eight free ITIL process templates you can run in Process Street right away, covering everything from incident, problem, and change management through to continual service improvement, so your team handles IT work the same reliable way every time.

ITIL, the Information Technology Infrastructure Library, is the most widely used framework for IT service management. It organizes the practices that keep IT services aligned with the needs of the business, from logging an incident to reviewing a change after it ships, and it is the backbone of first-class IT service management in most enterprises and government agencies.

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Hotel management is the operating system behind the ability to deliver a 5 star experience. Guests notice the lobby, the room, the food, the cleanliness, and the service. Operators have to manage the recurring work underneath all of it: front office, housekeeping, food and beverage, safety, sustainability, training, and handoffs between shifts.

That is why hotel management processes matter. A good hotel SOP turns a standard into work people can actually run, repeat, inspect, and improve. Process Street helps hotel teams turn those standards into recurring workflows, so every process is assigned, tracked, and auditable.

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Standard operating procedure (SOP) examples are useful when they show more than a static document. A good SOP example shows who owns each step, what order the work follows, where approvals happen, and how the team proves the process was completed.

The seven SOP examples below are runnable Process Street templates you can copy and adapt. They cover strict step-by-step execution, collaborative handoffs, flexible daily work, conditional branching, a feature-rich master SOP, a simple starter SOP, and an ISO-oriented quality management structure.

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These fully-documented marketing processes are built for work you can outsource to a virtual assistant, contractor, agency teammate, or internal marketing operator. We have had plenty of requests for pre-made processes that make the handoff clear: the tools, inputs, decisions, and finish line are already documented.

Use the exact processes below to find email addresses, research keywords, stay on top of mentions, build influencer databases, run broken link outreach, and review guest posts. Treat each one as a repeatable marketing workflow template: assign the owner, run the workflow, track status, and improve the process as your team learns.

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This is a guest post by Jake Rheude. Jake is the Director of Marketing for Red Stag Fulfillment, an ecommerce fulfillment warehouse that was born out of ecommerce. He has years of experience in ecommerce and business development. In his free time, Jake enjoys reading about business and sharing his own experience with others.

Selling on online marketplaces gives ecommerce businesses reach, but it also makes operations less forgiving. A seller can win the listing, then lose the customer through a stockout, a late package, a weak returns process, a hacked account, or a product page buyers cannot find.

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The following is a guest post from Henry Howlett, Junior SEO Executive at Absolute Digital Media.

Who wants to receive a parcel three days after it was due to arrive? Definitely not your customers. People still pay for the type of parcel delivery they need, whether that is Standard Delivery, Next Day Delivery, or Same Day Delivery, and they expect the promise to match the result.

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We send out feedback requests to new blog subscribers so we know what kind of content to write that will be the most useful. Sometimes, the answers surprise us.

In particular, I often get responses that give me insight into how our customers plan and create their processes: one reader plans out their processes in a spreadsheet because columns make it easy to build the steps out. Another said they analyze a Trello board of tasks and lists to make sense of how a successful project was executed, then write a process to recreate those steps.

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Mergers and acquisitions are complicated. A simple mistake at any point can delay the deal, derail the process, and cost your company millions.

No matter how experienced a team is with M&A procedures, human error happens. Routine steps get skipped when people are working from memory, especially when the deal team is moving fast, switching context, and trying to keep the normal business running at the same time.

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One big thing startups do differently from big companies is experimentation. Startups are less like finely tuned money machines and more like laboratories. They have less to lose from a wrong test and everything to gain from one that works.

At Process Street, we have had our share of surprisingly strong marketing experiments, plus a few that went nowhere. The useful part is not copying the exact winner. It is seeing how the test was framed, what changed, and how the result was tracked.

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At 5 AM on August 29, 2005, the largest drainage canal in New Orleans, the 17th Street Canal, was breached by torrents of water an hour before Hurricane Katrina struck the city. Levees and floodwalls failed in 50 different locations, flooding 80% of New Orleans. No doubt the system failed. But which system?

Experts later pointed to budget cuts, outdated engineering, and weak process infrastructure. The same pattern showed up during the coronavirus pandemic: the most damaging failures were not single mistakes. They were overlapping breakdowns in governance, communication, data, tools, and accountability. This post looks at five COVID-19 system failures, why they happened, and how stronger processes can reduce the same risk in your own organization.

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