When thinking of the world’s most popular brands, which ones come to mind? In Forbes’ annual list of the World’s Most Valuable Brands, Apple, Google, Microsoft, Amazon, and (META) Facebook are identified as some of the top-performing companies, with earnings being a key indicator of their success.

But while revenue may be a significant proof point of industry viability, how you approach your customer experience is another metric that gauges the future prosperity of a business. And one that has an equally significant say in how your business fares in the future.  

In Aircall’s report, Putting Your Customer First, we found that more than 50% of customers stopped supporting a business after a poor customer experience. This shows just how impactful a negative customer experience can be, undoing potentially years of customer loyalty in a single interaction. 

On the flip side, though, a positive customer experience can make a profound impression on people and go a long way to securing brand loyalty in an increasingly competitive marketplace.

Either way, customer experience and going all out to impress your audience is one area you cannot afford to neglect. 

To make sure your strategy is as impactful as possible, this Process Street post will cover these five tried-and-tested ways to improve your customer experience below: 

• Be responsive to customer needs
• Provide multiple communication channels
• Follow up with your customers
• Value customer insights – good & bad
• Promote customer testimonials
• Perfecting your customer-first strategy

With the market size of enterprise performance management expected to grow from $6.44 billion in 2017 to $11.72 billion by 2023, you know that to ignore it is to ignore something monumental.

Enterprise performance management lets you plan, structure, track, and improve your performance across the board. This isn’t something you want to ignore. 

You might want to know what’s going well and where the biggest improvements can be made. Otherwise, you may want to create achievable goals that don’t leave you overreaching or improve your tracking metrics with apps like Process Street. Either way, enterprise performance management is essential. 

That’s why, in this Process Street post, I’ll be breaking down precisely what it is, why it’s useful, and how to use it:

• What is enterprise performance management?
• What makes a good enterprise performance management system?
• Enterprise performance management benefits
• How to carry out enterprise performance management
• Process Street: The perfect addition to your enterprise performance management software

Let’s dive right in!

Your brand is critical to building a great culture with your team and a deep relationship with your customers.

Which is why new employees, customers and partners should always experience your brand in the best possible light.

This is why we’ve been working hard to enhance the customization and branding possibilities within Process Street.

Today I’m happy to announce the release of cover images and emoji icons to further customize your workflows and pages with your own branding.

We’re super excited to announce our brand new employee onboarding podcast, focused on sharing insights & uncovering the trade secrets of employee onboarding!

Listen now on Apple Podcasts, Spotify, Amazon Music, Podchaser, Podcast Addict, Deezer, and other podcast platforms.

Workplace diversity is more than a buzzword. It’s also more than a passing phenomenon.

Whether it’s findings from MIT proving that having an equal gender balance increases revenue, or McKinsey’s discovery that companies in the top quartile for racial and ethnic diversity have a 35% increase in financial returns above the national average, diversity positively affects both a company’s culture and bottom-line.

At Process Street, we recognize the importance of diversity, but we also understand that improving diversity in the workplace isn’t an easy task for HR teams.

• 8 free templates to improve diversity
• Why is diversity in the workplace important?
• Processes for improving diversity in the workplace
• Expand your diversity initiatives with Pages & Automations
• More useful HR resources

Let’s get started!

Without a well-structured policy, lack of engagement and motivation can slowly eat away and undermine your company and your workforce unnoticed until it’s too late. 

So, let’s talk about why engagement and motivation are so important and how to implement good policies without utterly alienating your workforce. Here at Process Street, that’s just the sort of thing we do best. 

Check it out:

• Are employee engagement & motivation the same thing?
• Deloitte’s 5 Elements That Drive Engagement
• The Zinger Pyramid of Employee Engagement Actions
• The Aon Hewitt Employee Engagement Model
• Using modern process management to build effective policies

Let’s dive in!

Learn more on our security, terms, privacy and GDPR readiness guidelines.

We achieved SOC 2, Type 2 compliance at Process Street, and I want to give you a quick rundown of what that security milestone means for us and our customers.

As we help thousands of organizations implement business-critical processes, an incredible amount of data is constantly moving through or being stored on our platform. You’ve entrusted us to securely handle your user and workflow information at all times, and we take that responsibility seriously every day. 

Part of our commitment to security manifests in the admin and user controls we make directly available to you — for example, role-based access, single sign-on, and identity management integrations.

But a lot of the work to keep your data safe happens behind the scenes, and that’s where SOC 2 comes in.

If you’ve been looking at ways to make your content delivery processes more efficient, you’re not alone.

There are tons of articles on content creation, even more on creative processes, but hardly any articles focused on improving content processes.

This article is all about addressing that imbalance, and getting your content systems coordinated to improve your team’s content efficiency, quality, and delivery. 

By the end, we want to share the exact process we used to:

• Drop our delivery time for content upload by 50%
• Increase our team productivity by 35%
• Improve client satisfaction by 20%
• Enlarge work capacity by 15%

It’s one thing to tinker around the edges, making small improvements here and there. It’s another to re-think and radically change the way you deliver your content. Developing your small business mindset and continuously evaluating your processes are the key to improving your overall content marketing efforts this year.

This article will walk you through every step we took to do that using Process Street’s automated workflows.

• Rethink your delivery process: Give your content marketing a workout
• Content marketing delivery: How we broke the system
• The right tool for the job: How do I get my processes in line?
• How did this one process impact our productivity?
• The future is processes: Cut out distractions and do what you love

Let’s get to it!

“What is employee engagement?“

I’d been explaining the ins-and-outs of my job to my family for a while but here I had to stop to give more detail. That’s when it hit me.

To most people, employee engagement is jargon.

They see it as an airy concept that doesn’t have a solid definition – it’s something that marketers point at to sell products and nothing more.

The reality couldn’t be further from that.

Employee engagement is a vital statistic to show the overall health of a business at every level. If you can better this statistic, it can result in massive benefits such as a 67% lower employee turnover rate and 21% higher productivity.

In this Process Street post, I’m taking you through what employee engagement is, how to measure it, and what you can do about it to get those lower employee turnover and higher productivity levels. 

• What is employee engagement?
• Reaping the benefits of an engaged employee
• Employee engagement: Can you put a number to it? 
• How to improve job satisfaction and increase employee engagement
• Stop, drop, engage! 

Let’s go!

Southport Technology Group strives to offer affordable services to smaller businesses who don’t have an in-house tech team. 

To do this, the team at Southport Technology Group needs to have lean standard operating procedures to ensure they can meet demand efficiently while keeping costs low.  

In this article, I’m taking you through how the team at Southport Technology Group uses Process Street to optimize their onboarding programs for clients, developers, and employees. 

• The challenge 
• The solution 
• The results 

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