In a past life, I interned at a fashion company. And at the tender age of 19, it was my first introduction to the working world.

But my time there was largely spent in a state of bewilderment, wondering what tasks I should be focusing on, what the right processes for those tasks were, and what a successful end-result for those tasks would look like. (This company was part of the 22% that have no onboarding program.)

And because the team was always out of the office – attending photoshoots, meeting brands and retailers, going for their 17th coffee of the day at over-priced (and mediocre) cafés in London’s East End – it meant I was often alone in the office, wondering what the hell to do.

Unsurprisingly, the company went bust in 2019.

If they’d have had an operations manual or some operations manual templates, however, I would’ve been able to complete a ton of work while they were focusing on other parts of the business. That’s because an operations manual contains information about the company, the company’s hierarchy, roles and responsibilities, business policies, and key facts regarding processes and procedures.

Don’t let your business fall into the same trap as the now-defunct fashion company.

Create, implement, and audit an operations manual.

In this post, I’ll further define what an operations manual is and the benefits of having an operations manual. To boot, I’ll provide you with a host of nifty operations manual templates, and tell you how Process Street can aid you with your manual!

Read the following sections to get clued up:

• What’s the operations manual definition?
• The benefits of having an operations manual
• 7 (free!) superpowered operations manual templates
• Use Process Street to take full control of your operations!

Or, if you just wanted the templates, grab them here:

• Operations Manual Template
• Checklist for Writing an Operations Manual
• Internal Audit Procedure for an Operations Manual
• Process Library Checklist
• The Process for Optimizing a Process
• ISO 9000 Structure Template
• ISO 9001 Internal Audit Checklist for Quality Management Systems

In fact, here’s a sneak preview of the templates that you’ll be getting for free!

Let’s get started, shall we?

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This is a guest post by Sawaram Suthar, the head of marketing at Acquire and also a founder of Jagat Media. A digital marketing consultant, he has experience in branding, promotions and page optimization, along with research and strategy. He has an MBA from the University of Pune.

Engaged customers are any business’s biggest asset.

Seeing as customers are what make or break a business, you should do everything in your power to keep them engaged at all times.

But customer engagement is a tough coup to pull off.

A study conducted by Hall and Partners revealed that almost two-thirds of a company’s profit depends upon how effective customer engagement is. Another study found that 84% of customers think the experience provided to them by a company is far more important than its products and services. In simple terms, the success of your brand is dependent upon the quality of customer experience you can deliver.

In this guest post for Process Street, I’ll tell you how you can level up your business’s customer experience, thereby engaging customers further.

Specifically, we’ll be looking at:

• What’s the definition of customer engagement?
• The importance of customer engagement
• 5 ways to keep customers hooked & increase engagement
• Use Process Street to aid your customer engagement strategy!

Let’s get started. ⬇️

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This is a guest post by Sharon Koifman, an expert in remote work with nearly two decades of experience running three companies 100% from his computer. Sharon has studied and researched not only how to operate remote businesses but how to create an amazing work culture where people love to come to work. These days Sharon runs DistantJob, a very unique recruitment agency geared specifically for finding remote developers who work from all over the world.

As the novel coronavirus (COVID-19) started spreading, many companies began advising their staff to work from home. With the virus now pandemic and many countries under some form of lockdown, there’s a large swathe of people who are working from home that have never done so before.

Are you one of those people?

If so, you may be wondering how you’re going to stay productive while working from home – especially if you have young children at home and are having to balance their care and education at the same time.

The good news is that it is doable. In fact, full-time remote workers have been doing this for years! You can learn from their wisdom (and mistakes) which I’ll share, so you can be as productive as possible.

Just make your way through the following sections in this guest post for Process Street:

• Common WFH struggles
• Working from home tips for staying productive
• Work from home like a pro with Process Street!

Let’s get started!

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I didn’t expect to get ill the last time I ordered food via UberEats.

Was it because of the rib eye steak? How the cook prepared it? Or how the steak was transported to the restaurant from the producer?

I don’t know.

What I do know, though, is that the CDC estimates 48 million people each year get sick from foodborne illness.

No matter your role in the food supply chain – whether you’re a primary producer, a storage operator, or a subcontractor to a food outlet – a food safety management system is necessary. Otherwise, you’re exposing people to illnesses that could potentially be life-threatening. Even if the illness is fleeting, the long-term result of a consumer’s sickness will result in your brand being tarnished.

Luckily, ISO 22000 can help you create and sustain a solid food safety management system.

In this post, I’ll discuss what ISO 22000 is in more detail, its requirements, its benefits, and why food safety management systems are just so important. Plus, I’ll explain how Process Street can help you gain ISO 22000 certification!

Read through the following sections to get clued up:

• What is ISO 22000?
• The importance of a food safety management system
• ISO 22000 requirements
• The benefits of ISO 22000
• Use Process Street to gain ISO 22000 certification!

Hungry to learn more?

It’s time to dig in!

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This is a guest post from Emma Lee. Emma Lee is an experienced sales manager and content editor at ProEssayWriter. She is a fan of current technological trends and passionately strives to learn as much as possible about all things SaaS.

As business trends shift from mobile-friendly to mobile-first, more and more businesses are understanding the importance of mobile app marketing. In fact, over 40% of SMEs have a mobile app.

Want to jump on the bandwagon yourself?

It’s definitely a good idea…

But you can’t create an app, publish it, and expect it to work wonders straight away. As a mobile app development company, without a proper mobile app marketing strategy, it will end up in the app graveyard along with thousands of other failed mobile apps!

That’s why, in this guest post for Process Street, I’ll explain what mobile app marketing is. Then, I’ll show you how to prepare a mobile app for launch and market it the right way.

Make your way through the following sections:

• What is mobile app marketing?
• How to prepare your mobile app for launch
• Marketing your mobile app
• Take control of your marketing processes with Process Street!

Let’s get started.

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Lawyers are busy people.

They’re at the frontline of all legal matters, providing advice on tricky issues, resolving disputes, and representing clients in court if needs be. All. Year. Round.

Ergo: There’s a lot on any given lawyer’s plate.

With the huge amount of recurring tasks that need to be completed, on top of looming deadlines and constant work-related pressures, it’s easy for quality to slip. Especially when it comes to one of the most important processes of all – the intake process.

It’s why 61% of law firms forget to ask for the client’s name during their initial conversation, why 35% of calls from clients go unanswered, and why it takes 3 or more days for 42% of law firms to respond to prospective clients.

For a law firm to keep its prestigious reputation – and to continue working with great clients – the intake process needs to effective, efficient, and done properly.

That’s why this blog post exists.

In this post, I’ll discuss what an intake process is, its benefits, why it’s important, and how Process Street can help law firms streamline the entire process.

Read through the sections below to get clued up:

• What is the intake process definition?
• The benefits of a solid client intake process
• How to use Process Street’s intake process template (for law firms)
• Use Process Street for all your law-related process needs!

Let’s begin; the court is in session! ⚖️
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You’ve heard of the moonwalk. But have you heard of the Gemba Walk?

From a business standpoint, the Gemba Walk is infinitely more useful (though the moonwalk is pretty cool).

Specifically, the Gemba Walk allows businesses to continuously improve how they do things by remedying their processes, procedures, and workflows for recurring tasks. The continual process improvements that Gemba Walking brings helps businesses exponentially – 1 in 4 improvements save time, and 1 in 10 improvements save money.

And this is all achieved by simply stepping back, rather than blindly pushing forward.

Want to know more?

I thought so.

In this post, I’ll tell you what Gemba Walk means, the origins of it, its benefits, and how Process Street can help both remote and physical businesses do the Gemba Walk.

Just read through the following sections to get clued up:

• What is a Gemba Walk?
• The origin of Gemba Walks
• The 3 elements of a Gemba Walk
• The benefits of Gemba Walks (& lean management)
• Undergoing process improvement with Process Street!

Now, let’s sprint through the rest of the post! ‍♂️

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Unequipped. Unprepared. Uncertain.

34% of people believe their organization isn’t properly prepared for employees to be working from home.

Speaking of which, has your organization recently – and rather hastily – transitioned from office working to working from home?

If the answer is “Yes“, no sweat. Process Street has you covered.

This post will guide you through the basics of working from home (WFH), the positives of it, the potential problems you could run into, on top of offering you our (free!) checklist templates that’ll ensure a safe and smooth WFH transition.

Read through the following sections to get completely clued up:

• What does WFH mean?
• The advantages of working from home
• WFH transition struggles
• Process Street’s free WFH transition templates
• Use Process Street for all recurring processes and tasks!

Or, if all you want is the checklists, get them here:

• Work From Home Office Space Checklist
• Remote Daily Work Schedule Template
• Virtual Meeting Checklist
• Onboarding Remote Employees Checklist
• Work From Home Policy Checklist
• Achieving Work-Life Balance Checklist
• Work Anxiety Resolution Checklist
• Critical Incident Stress Management Checklist

Let’s dive into all things WFH, ASAP. ‍
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Bread. Beer. Bacon. *Homer Simpson voice* Mmm, bacon…

No matter what tasty food product your business is creating (or helping to create), a robust food safety management system is essential.

Why?

Because without one, you could be exposing your food to risks and hazards that are both life-threatening for your consumers (420,000 people die each year due to contaminated foods), and business-destroying for you. Plus, by not having a food safety management system in place, you’ll lose pivotal trade opportunities with others in the food industry.

To ensure you have a food safety management system in place – and that it’s up to scratch – there’s FSSC 22000.

In this post, you’ll discover what FSSC 22000 actually is, why it’s so important, how a GFSI recognized certification will benefit you, and how Process Street can help with it all.

Make your way through the following sections to get clued up:

• What is FSSC 22000?
• What’s the difference?: FSSC 22000 vs ISO 22000
• What a GFSI recognized certification means for you
• The additional positives of FSSC 22000 certification
• Achieve FSSC 22000 certification with Process Street!

Now, it’s time to taco about FSSC 22000 and food safety!

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There are countless ways employees can be thrown off their A-game – from anxiety to altercations at work, pandemics to problems at home.

But how can employers improve the mental, emotional, and physical well-being of their staff?

By implementing an employee assistance program (EAP).

According to the International Employee Assistance Professionals Association, 97% of U.S. companies with over 5,000 employees already have an EAP program in place. Small and midsize businesses realize the huge benefits of EAP programs too, as 75% of businesses with 250 – 1,000 employees also make use of EAP programs.

Hasn’t your business instigated an EAP program already?

If not, it’s about time you thought about it.

By reading this post, you’ll understand what exactly an EAP program is, the history of it, why it’s beneficial for employers and employees alike, and even gain access to EAP templates created by Process Street. Make your way through the following sections to get clued-up:

• What is an employee assistance program (EAP)?
• The history of the employee assistance program
• Employee assistance program benefits
• Process Street’s EAP program templates
• Use Process Street to ensure your workforce are safe, secure, and stable

If you’re in a rush, here are the links to the free EAP templates:

• Critical Incident Stress Management Checklist
• Achieving Work-Life Balance Checklist
• Work Anxiety Resolution Checklist
• Daily Schedule Template
• Office Conflict Resolution Checklist
• Lisa A. Romano: Overcoming Negative Self-Talk
• Mental Health Risk Assessment Checklist
• SMART Goal Setting Checklist
• Records Disposal Checklist

There’s a lot at stake, so let’s get started with the rest of the post. ⏳

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