All posts by Thom James Carter

Browser Security: The Best Browsers & Measures for Maximizing Online Safety

Browser Security

This is a guest post by Jack Warner. Jack is an accomplished cybersecurity expert with years of experience under his belt at TechWarn, a trusted digital agency to world-class cybersecurity companies. A passionate digital safety advocate himself, Jack frequently contributes to tech blogs and digital media sharing expert insights on topics such as whistleblowing and cybersecurity tools.

Why did you choose the browser you’re currently using?

If your answer is along the lines of “because everyone uses it“, you might want to rethink your choice.

Unfortunately, popularity is not inextricably linked to security. And in a world where cybercrime is ever more prevalent, privacy should be your utmost concern when you’re choosing a browser to surf the web. By 2021, online miscreants are expected to cause a whopping 6 billion dollars in damages. From a business perspective, you have no good reason to shoulder the risk that comes with a lack of sufficient browser security.

In this guest post for Process Street, I’ll discuss how different browsers fare at preserving your privacy and maintaining security, on top of providing ten tips to stop you and your team from falling victim to data breaches.

Read through the following sections to get clued up:

Let’s get started.

Web browser security: What are the most secure browsers?

Web browser security

In this section, I’ll go over which web browsers are best at guarding you online. They go in descending order, meaning the best options are near the top, while the not-so-great options are by the bottom.

You may notice the top candidates on the list aren’t familiar names — you probably haven’t heard anyone tell you to “Chromium it” or “search on Brave” before. And while popular names such as Safari and Google are indeed included, their celebrity status alone won’t count towards a higher standing.

So, let’s start at the top!

The most secure browsers #1: Tor

Tor is a free and open-source software that holds privacy in high esteem. So much so, that The Tor Project (the main non-profit organization developing Tor) offers users a bounty to hack the browser and expose software flaws in the interest of strengthening security.

Tor uses a technique they call onion routing to preserve anonymity, which works by routing traffic through multiple servers to make it harder to trace information back to an origin point, with added encryption to boot. These relays are run by thousands of Tor volunteers, and the browser boasts millions of users.

The Tor browser is considered the best for interference-free online pursuits although, as a result, certain major services (and governments) block it.

The most secure browsers #2: Mozilla Firefox

Despite a long and successful history as one of the most popular browsers on the planet (in 2010 it was second only to Internet Explorer), Firefox appears to have garnered a reputation for being bloated and unstreamlined. In recent years, however, Firefox has undergone a substantial rebranding effort and made changes that earn Firefox a place on the forefront of browser innovation.

Firefox has always been a privacy-first browser, and Mozilla has recently implemented a wide array of integrated features to shield users from online snooping that are worth considering. This includes automatically blocking third-party trackers and the ability to monitor password breaches.

In February 2020, Firefox made the switch from HTTPS to encrypted DNS to lower the risk of your website browsing habits getting intercepted. There are also over 2,000 Mozilla-made extensions related to privacy protection!

The most secure browsers #3: Brave

Brave is the brainchild of Brendan Eich, the creator of JavaScript and co-founder of the second-most secure browser on the list, Mozilla Firefox.

The Brave browser eliminates the need to mix and match plugins for security: It’s built by default to block scripts, trackers, and ads. It also safeguards users from malware, phishing, and malvertising.

As of March 2020, Brave is the sole browser that offers secure cryptocurrency exchange. The company partnered with cryptocurrency giant Binance to debut a built-in widget for this purpose.

The most secure browsers #4: Yandex

Yandex has an inbuilt security system named “Protect” that covers users against typical online threats by blocking virus-riddled sites, encrypting credit card data, and scanning data files. Secure Wi-Fi switches on automatically when you connect to a public network.

Despite pressure from the Russian security agency Federal Security Service (FSA), the company refused to share encryption keys that would potentially compromise its users’ activities.

The most secure browsers #5: Chromium

If the name sounds somewhat familiar to you, that’s because Chromium is an open-source project funded by Google. Developers can build upon the source code to customize new browsers to their preferences.

Chromium itself is relatively similar to its dominant counterpart, Chrome, but it transfers less user information to Google. It employs a multitude of security tactics including encryption, verified boot, secure auto-update, and more.

Chromium is also transparent about finding and resolving bugs. Users are encouraged to report them and you can see a list of existing issues to know what’s going on.

The most secure browsers #6: Opera

This browser has been around since 1995 but has never quite managed to overtake the big players such as Safari and Chrome. Opera combats opportunistic advertisers online through a native ad-blocker. A tracker blocker works against standard methods of data collection, such as tracking pixels and analytic scripts.

Take note that these features aren’t all active by default. Users must go into their privacy settings and tinker with them to ensure all defenses are up.

The most secure browsers #7: Safari

Safari is designed to safeguard Apple device owners from a host of common digital menaces. It shields against malware and malicious code through sandboxing, a technique that restricts what websites can do when you access them. A 2020 update meant Safari will only accept sites with HTTPS certifications issued within 13 months.

The privacy settings on the browser are modifiable, although you’ll have to take the initiative to change them. Safari allows users to disable location services, stop collecting browsing data, and delete history at set intervals.

Still, you should be aware that Apple might share your IP address with Tencent or Google while you browse.

The most secure browsers #8: Chrome

Google’s expansive methods of tracking its Chrome users prompt warranted privacy concerns. However, it has security in the form of sandboxing, predictive phishing protection, and site isolation.

The only caveat is that limiting the data the company gathers and bulking up on security involves manually altering a few settings. You can disable autofill of sensitive information and passwords and prevent auto-syncing to keep your activity private.

Note that true anonymity will be a challenge on Chrome. Your location and data advertisers can track are still visible even in Incognito mode.

For a list of useful Chrome extension, check out the post 30 Insanely Useful Chrome Extensions For Digital Marketers.

The most secure browsers #9: Microsoft Edge

Edge was launched in 2015 to replace Microsoft’s default browser Internet Explorer, with disappointing results. A lack of compatibility with other websites, among other flaws, made Edge a paltry substitute for the majority of users.

The 2020 version of Edge is Chromium-based and includes security in the form of Microsoft Defender SmartScreen, a tool to warn users about sites that could contain malware or phishing scams. Edge users can also adapt their privacy settings to control how much data they expose while browsing.

Unfortunately, Edge still doesn’t hold up to the competition: One study revealed it’s one of the least secure browsers available.

The most secure browsers #10: Internet Explorer

Yes, Internet Explorer still exists — although it hasn’t been updated in years. This means if you’re still using it today, you’ll want to consider a safer option.

Microsoft’s Security Chief warned users against using Internet Explorer, cautioning that it should only be used for sites that rely upon it (e.g. company sites built upon it).

Additionally, since January 2020, Microsoft has phased out support for Internet Explorer. If that isn’t sufficient motivation to try another browser, bear in mind hackers have already found ways to exploit IE’s vulnerabilities.

There you have it.

Some insights into what browsers to use and which browsers you shouldn’t use (that’s Edge and Internet Explorer, just to reiterate.)

Now it’s time to move onto the next part, where I’ll discuss how you can keep both your browser and business safe with these simple, straightforward recommendations.

10 tips to digitally secure your browser & business properly

secure browsing
(Source)

Prevention is always better when it concerns cyber-attacks and interference.

Let’s look at ten easy measures you can take to stay on the defensive while online.

Web security tip #1: Install a VPN

Download a VPN for your browser from a reputable company. VPNs encrypt internet traffic and activities, keeping users safe from advertisers, attackers, and other types of online snoops. A VPN allows you to conceal your location and prevent your Internet Service Provider (ISP) from tracking you, among other things.

Completely free VPNs might appeal to your budget but, as discussed earlier, they aren’t as formidable as advertised. In some cases, they could actively sabotage your privacy rather than protect it.

Web security tip #2: Maintain a secure connection

secure browsing connection
(Source)

Public WiFi is tempting to use, but the freedom of working at the airport or a hotel lobby comes at a cost of decreased security. Cybercriminals can easily intercept all information sent over the network.

Always take precautions when indulging in open WiFi, such as using a VPN blocker, disabling sharing settings on your device, and avoid connecting to these networks unless it’s essential.

Web security tip #3: Install and update antivirus software

As cyber criminals grow increasingly adept, antivirus software should be obligatory for all devices. A quality antivirus does more than deflect threats, it can also detect insidious attacks that can do serious damage if missed.

Keeping on top of updates is crucial. Users may find frequent notifications demanding an update pesky, but these improvements fortify the software against new, sophisticated menaces.

Helpfully, there’s a lot of freemium software out there when it comes to antivirus choices.

Web security tip #4: Explore privacy settings

The default configuration for many browsers may not necessarily be the most secure option. It’s best to double-check the privacy settings to see what is enabled and what isn’t. Familiarize yourself with your browser. Security basics include blocking third-party trackers, activating ad blockers, and automatically deleting cookies after a certain period.

Make sure that browser updates are auto-installed, or follow up with new updates as needed. As established by the earlier example of Internet Explorer, an outdated browser is a security hazard.

Web security tip #5: Don’t download suspicious files

This tip is self-evident but it bears repeating. If you receive an attachment or file from an unknown email address or number, err on the side of caution and don’t open it.

Executable files — ones that end in .exe — are red flags as they’re capable of running programs. Still, always examine attachments carefully, even if they’re from someone you know. A zip file or document could still conceal malware.

Web security tip #6: Steer clear of dangerous websites

A website can be just as treacherous as a file if it’s compromised. Fortunately, most browsers will warn users if a site looks suspicious or outright block them from accessing it.

One of the telltale signs of a dodgy website is no HTTPS certificate, which allows for encrypted data transfer. A site that demands login information without it is high-risk.

If you receive a website link that appears unusual (e.g. an extra-long URL that has spelling errors or includes punctuation), don’t click it. Suspicious domains are routinely collected and exposed by various institutions: If you aren’t certain about a particular site, look it up first.

Web security tip #7: Protect personal information

Protecting information online
(Source)

Oversharing can have dire outcomes, both online and offline. Kaspersky Labs found that over 70 percent of people allow their significant others access to their personal devices. A disgruntled ex can share anything from passwords to addresses online.

On the same note, identity thieves can use social media accounts as a fount of information. Set all of your accounts to private rather than public and don’t accept random followers.

If you receive communication (such as an email) from a trusted organization or company requesting personal information, play it safe and go through the official website in a separate tab to verify.

Web security tip #8: Be careful where you shop

Scammers profit from the convenience of online shopping to trick unwary victims.

Watch out for ads offering discounts or deals from preferred brands. They may not be genuine: Head to the official manufacturer website to check instead.

Pay via credit card rather than a debit card, or use third-party merchants that add a layer of protection between personal payment information and the seller.

If the retailer is lesser-known, look up reviews online to see if they’re flagged as unscrupulous.

Web security tip #9: Use strong passwords

There’s a reason why many companies enforce specific password requirements, such as including special characters or adding at least one capital letter. Passwords act as the primary barrier between private data and prospective hackers.

Invest in coming up with tough-to-crack combinations, such as random sequences of numbers and letters. Create passwords that are long and try not to use existing words in any language.

Set up different passwords on separate accounts, so that if one is breached it won’t compromise all of them.

Web security tip #10: Screen internet friends carefully

You can befriend new people online, but keep your cards close until you can establish that you’re speaking to someone genuine. Use reputable applications that require identity verification, and don’t share private details off the bat.

Helpful tips, right?

Do keep in mind, though, that staying safe online involves an amalgamation of approaches. The more methods you employ to guard against attackers and snoops, the better protected you will be.

Speaking of which, BPM software such as Process Street can be another added approach to help remain secure in the digital world.

Here’s how.

Take control of your IT and security processes with Process Street!

Process Street is superpowered checklists.

If you document workflows, business processes, and integral procedures as templates, you and the rest of your team can then follow those processes as checklists. This helps to keep human error at bay and ensures teams go about processes the right way.

For a visual introduction to their awesome software, watch the video below.

In terms of how Process Street can specifically help with security, I have wonderful news: There are easy-to-use security-related templates you can add to your account and use straight away!

From managing privileged passwords to responding to a security breach, these checklist templates have you, your browser, and your business at-large covered.

Just sign up for free to begin using them.

Firewall Audit Checklist

Click here to get the Firewall Audit Checklist!

Application Security Audit Checklist Template

Click here to get the Application Security Audit Checklist Template!

Information Security Incident Response Template

Click here to get the Information Security Incident Response Template!

Enterprise Password Management Checklist Template

Click here to get the Enterprise Password Management Checklist Template!

Privileged Password Management Template

Click here to get the Privileged Password Management Template!

Like the look of these templates but want to create your own from scratch? The good news is that’s entirely possible, too. And you don’t have to create templates only for your security and IT processes – you can create them for anything!

What’s more is that the above templates – in addition to any you create yourself – can be superpowered by Process Street’s workflow automation features.

These include:

To deep dive into some of these features, check out the following webinar.

And don’t forget you can integrate Process Street with over 2,000 other apps with Zapier! (Check out a list of Process Street integrations here to see all the tasks you can automate.)

With all the information, tips, and free templates I’ve provided you throughout this post, you’re ready to make security issues – particularly browser security issues – a thing of the past.

Here’s to using technology safely and securely.

Are you a pro when it comes to security and, in particular, browser security? Are there are any tips and tricks you’d like to share with the rest of the Process Street community? If so, write them in the comment section below!

Operations Manual Templates: How to Create a Solid Operations Manual (Free Templates!)

Operations Manual Templates

In a past life, I interned at a fashion company. And at the tender age of 19, it was my first introduction to the working world.

But my time there was largely spent in a state of bewilderment, wondering what tasks I should be focusing on, what the right processes for those tasks were, and what a successful end-result for those tasks would look like. (This company was part of the 22% that have no onboarding program.)

And because the team was always out of the office – attending photoshoots, meeting brands and retailers, going for their 17th coffee of the day at over-priced (and mediocre) cafés in London’s East End – it meant I was often alone in the office, wondering what the hell to do.

Unsurprisingly, the company went bust in 2019.

If they’d have had an operations manual or some operations manual templates, however, I would’ve been able to complete a ton of work while they were focusing on other parts of the business. That’s because an operations manual contains information about the company, the company’s hierarchy, roles and responsibilities, business policies, and key facts regarding processes and procedures.

Don’t let your business fall into the same trap as the now-defunct fashion company.

Create, implement, and audit an operations manual.

In this post, I’ll further define what an operations manual is and the benefits of having an operations manual. To boot, I’ll provide you with a host of nifty operations manual templates, and tell you how Process Street can aid you with your manual!

Read the following sections to get clued up:

Or, if you just wanted the templates, grab them here:

In fact, here’s a sneak preview of the templates that you’ll be getting for free!

Let’s get started, shall we?

Continue Reading

Customer Engagement: How to Keep Your Customers Hooked Throughout the Sales Cycle

Customer success leader tracing engagement across the customer journey
This is a guest post by Sawaram Suthar, the head of marketing at Acquire and founder of Jagat Media. A digital marketing consultant, he has experience in branding, promotions, page optimization, research, and strategy. He has an MBA from the University of Pune.

Engaged customers do more than complete a transaction. They return, respond, share feedback, use the product more deeply, and recommend the brand when the experience earns their trust. That makes customer engagement a relationship to manage across the full customer journey, from the first meaningful interaction through support, loyalty, and advocacy.

In this guest post for Process Street, I’ll explain what customer engagement means, why it matters, and five practical customer engagement strategies you can use to strengthen that relationship. The aim is not to create more noise. It is to make each useful interaction timely, relevant, and easy to act on.

Continue Reading

Working From Home: Staying Productive in Troubling Times (Free Templates)

Working From Home

This is a guest post by Sharon Koifman, an expert in remote work with nearly two decades of experience running three companies 100% from his computer. Sharon has studied and researched not only how to operate remote businesses but how to create an amazing work culture where people love to come to work. These days Sharon runs DistantJob, a very unique recruitment agency geared specifically for finding remote developers who work from all over the world.

As the novel coronavirus (COVID-19) started spreading, many companies began advising their staff to work from home. With the virus now pandemic and many countries under some form of lockdown, there’s a large swathe of people who are working from home that have never done so before.

Are you one of those people?

If so, you may be wondering how you’re going to stay productive while working from home – especially if you have young children at home and are having to balance their care and education at the same time.

The good news is that it is doable. In fact, full-time remote workers have been doing this for years! You can learn from their wisdom (and mistakes) which I’ll share, so you can be as productive as possible.

Just make your way through the following sections in this guest post for Process Street:

Let’s get started!

Continue Reading

ISO 22000: The Farm to Fork Standards for Proper Food Safety Management

ISO 22000

I didn’t expect to get ill the last time I ordered food via UberEats.

Was it because of the rib eye steak? How the cook prepared it? Or how the steak was transported to the restaurant from the producer?

I don’t know.

What I do know, though, is that the CDC estimates 48 million people each year get sick from foodborne illness.

No matter your role in the food supply chain – whether you’re a primary producer, a storage operator, or a subcontractor to a food outlet – a food safety management system is necessary. Otherwise, you’re exposing people to illnesses that could potentially be life-threatening. Even if the illness is fleeting, the long-term result of a consumer’s sickness will result in your brand being tarnished.

Luckily, ISO 22000 can help you create and sustain a solid food safety management system.

In this post, I’ll discuss what ISO 22000 is in more detail, its requirements, its benefits, and why food safety management systems are just so important. Plus, I’ll explain how Process Street can help you gain ISO 22000 certification!

Read through the following sections to get clued up:

Hungry to learn more?

It’s time to dig in!

Continue Reading

Mobile App Marketing: How to Successfully Build & Execute Your Strategy

Mobile App Marketing

This is a guest post from Emma Lee. Emma Lee is an experienced sales manager and content editor at ProEssayWriter. She is a fan of current technological trends and passionately strives to learn as much as possible about all things SaaS.

As business trends shift from mobile-friendly to mobile-first, more and more businesses are understanding the importance of mobile app marketing. In fact, over 40% of SMEs have a mobile app.

Want to jump on the bandwagon yourself?

It’s definitely a good idea…

But you can’t create an app, publish it, and expect it to work wonders straight away. As a mobile app development company, without a proper mobile app marketing strategy, it will end up in the app graveyard along with thousands of other failed mobile apps!

That’s why, in this guest post for Process Street, I’ll explain what mobile app marketing is. Then, I’ll show you how to prepare a mobile app for launch and market it the right way.

Make your way through the following sections:

Let’s get started.

Continue Reading

Intake Process: Onboarding Clients Efficiently & Effectively as a Law Firm

Intake Process

Lawyers are busy people.

They’re at the frontline of all legal matters, providing advice on tricky issues, resolving disputes, and representing clients in court if needs be. All. Year. Round.

Ergo: There’s a lot on any given lawyer’s plate.

With the huge amount of recurring tasks that need to be completed, on top of looming deadlines and constant work-related pressures, it’s easy for quality to slip. Especially when it comes to one of the most important processes of all – the intake process.

It’s why 61% of law firms forget to ask for the client’s name during their initial conversation, why 35% of calls from clients go unanswered, and why it takes 3 or more days for 42% of law firms to respond to prospective clients.

For a law firm to keep its prestigious reputation – and to continue working with great clients – the intake process needs to effective, efficient, and done properly.

That’s why this blog post exists.

In this post, I’ll discuss what an intake process is, its benefits, why it’s important, and how Process Street can help law firms streamline the entire process.

Read through the sections below to get clued up:

Let’s begin; the court is in session! ⚖️
Continue Reading

WFH Transition: How Your Team Can Pivot & Work From Home Like Pros (Free Templates)

WFH transition

Unequipped. Unprepared. Uncertain.

34% of people believe their organization isn’t properly prepared for employees to be working from home.

Speaking of which, has your organization recently – and rather hastily – transitioned from office working to working from home?

If the answer is “Yes“, no sweat. Process Street has you covered.

This post will guide you through the basics of working from home (WFH), the positives of it, the potential problems you could run into, on top of offering you our (free!) checklist templates that’ll ensure a safe and smooth WFH transition.

Read through the following sections to get completely clued up:

Or, if all you want is the checklists, get them here:

Let’s dive into all things WFH, ASAP. ‍
Continue Reading

Service Level Management: How to Manage SLAs and OLAs Masterfully

Service Level Management

When defining, documenting, and delivering services to customers, it can be a little difficult (read: incredibly taxing) to keep on top of everything.

As Philipp Unterharnscheidt and Axel Kieninger at the Karlsruhe Service Research Institute both say:

“IT services supporting business operations are an increasingly critical factor for business success today (Guldentops 2003). The management of service quality, which is the central objective of Service Level Management (SLM), however remains a major challenge for many companies.” – Philipp Unterharnscheidt and Axel Kieninger, Service Level Management – Challenges and their Relevance from the Customers’ Point of View

To help companies keep on top of things – and manage their services, service levels, and SLAs and OLAs masterfully – there’s service level management.

This may be the point where you’re thinking “But what, exactly, is service level management? What are the benefits of it? The best practices so it’s done properly? And how would Process Street even help with service level management?”

Worry no more, reader. You’ve come to the right place.

Just read through these sections to get to grips with service level management:

Let’s dive straight in. ⬇️

Continue Reading

Inverted Pyramid: Don’t Bury the Lead — Give People What They Want (Fast)!

Inverted Pyramid

Your attention span is shorter than a goldfish’s.

This isn’t meant to be a personal insult. All of our attention spans are now pretty ba-… wait, how was I going to finish this sentence?

Blame it on what you will – the break-neck speed in which content is published on the internet, the various devices all vying for our attention, or a lifestyle that’s overly digitalized – but there’s no getting away from it. There’s only an 8-second window before concentration plummets.

For journalists, content marketers, and pretty much anyone who uses the written word to deliver information, this isn’t news you want to hear.

But with the inverted pyramid, you can quickly supply global audiences with the news they do want to hear – and quickly (read: before they move onto the next shiny, sparkly thing).

In this post from Process Street, you’re going to learn about the inverted pyramid, the benefits of using it, see examples of it in action, and discover how checklists can help you with getting the right information out there. Fast.

Read through these sections to get completely clued up:

Now, what was the topic again? Oh, right – the inverted pyramid!

Continue Reading

Take control of your workflows today